• Zen

    Zen Lite
    • up to 16Mbps*
    • 50GB download limit (£1.52 per GB exceeded)
    • £48 fee for new activation, free to migrate
    • £18.37 inc. VAT a month
    • Call 01706 902000 between 8am and 6pm, Monday to Friday

    *Zen offers speeds of up to 7Mbps or up to 16Mbps depending on your telephone line and location.

    • As part of its service, Zen offers:
      • Free email anti-virus protection
      • 1 static IP address
      • 11 free email addresses
      • 2GB of free webspace
    Zen Active
    • up to 16Mbps*
    • 200GB download limit (£1.52 per GB exceeded)
    • £48 fee for new activation, free to migrate
    • £25.52 inc. VAT a month
    • Call 01706 902000 between 8am and 6pm, Monday to Friday

    *Zen offers speeds of up to 7Mbps or up to 16Mbps depending on your telephone line and location.

    • As part of its service, Zen offers:
      • Free email anti-virus protection
      • 1 static IP address
      • 11 free email addresses
      • 2GB of free webspace
    Zen Pro
    • up to 16Mbps*
    • 500GB download limit (£1.52 per GB exceeded)
    • £48 fee for new activation, free to migrate
    • £35.74 inc. VAT a month
    • Call 01706 902000 between 8am and 6pm, Monday to Friday

    *Zen offers speeds of up to 7Mbps or up to 16Mbps depending on your telephone line and location.

    • As part of its service, Zen offers:
      • Free email anti-virus protection
      • 1 static IP address
      • 11 free email addresses
      • 2GB of free webspace

    Provider Information

    • Zen Internet was established in 1995.
    • The company was one of the first Internet Service Providers in the UK.
    • Zen was the winner of “Internet Service Provider of the Year” (Internet Magazine) and “Best Internet Provider” (Comdex).

    www.zenbroadband.com

    12 responses to “Zen”

    1. Jake Brumby says:

      Outstanding service. I would recommend Zen to anybody who is looking for a top quality broadband service. It is more expensive than the others I have used before but it is better in every single way. I have never had any downtime in 3 months (and I use the internet all day every day for my work). It’s incredibly fast (I clocked my 8GB connection at 777kb/sec which is near the theoretical limit). I have contacted customer services once by phone and once by email and they replied within minutes. The support staff is UK based and they know what they are talking about. Very refreshing.
      You can even get a Firefox extension to see how many GB you have downloaded this month. Nice touch.

    2. Steve Wales says:

      After various problems with One tel and the nightmare of Tiscali at last I have found an ISP that offers a fantastic service. Very well trained customer services and very customer focused. If I had to raise one very minor gripe it is the customer portal which, although once navigated is okay, could have a better interface, however, I understand that Zen are about to launch a new desktop add-on which should improve things.
      Top marks and well done to a UK company that listens to its customers.
      You pay your money and take your choice.

    3. Ann Earley says:

      I have been with Zen Broadband for a couple of years now and they have seen me through all sorts of trials and tribulations with my various computer difficulties. I have found them to be a brilliant company. Easily contacted, they are very helpful and able to translate it all down to my nursery level. All in all I have had excellent service!

    4. Star says:

      I’ve been with Zen for quite a while now. Their service rarely goes wrong and when it does they are only a phone call away. They are the most reliable provider I’ve been with (and I’ve been with quite a few).

      I moved to Zen from Eclipse (who were absolutely terrible). Zen are happy to help with any problems and if you do want to leave them they have no problems at all with issuing your MAC code.

      The only downside is the price. It’s rather expensive, especially considering the monthly usage caps. But you get what you pay for. I imagine that if Zen removed the caps, the service would suffer greatly.

    5. Me Here says:

      Zen are really good, have had absolutely no probs with them, wouldn’t hesistate to recommend them. Only a ONE monh contract too, so if you don’t like them you’re not stuck. Now if they’d only give an unlimited max broadband product I’d be in heaven.

    6. Matthew Shepherd says:

      I recently switched (migrated) to Zen from Tiscali, a process that should have been easier than it was, hampered mostly by duff information from Tiscali, but also also by BT switching the connection without informing either Zen or Tiscali. However, I’m sorted with Zen now and have been really impressed with how easy they are to deal with & how technically knowledgeable they, without making all fly over my head!

    7. Tony Rowan says:

      Excellent ADSL provider. Their support team is really capable and actually answer the phone (unlike the cheap providers). Excellent speeds and service levels + fixed IP address (up to 6 for no extra if you ask for them).

    8. Steve says:

      I use Zen for hosting my web camera site and also for our business broadband. They are EXCELLENT, not cheap but you get what you pay for in terms of service, technical knowledge and above all courtesy.

    9. Terence says:

      Zen are a little bit more expensive than others but hugely more professional and reliable when compared to BT, Tiscali or Talk Talk all of whom from my experience frankly suck. I use Zen at my business and I use Nildram at home both are reliable, easily contactable and professional. They also use well informed, qualified and UK based support staff who know their stuff. I no longer use any company who have call centres based outside of the UK.

    10. Sarah Bradley says:

      Faultless – wish all broadband providers could be this good. I think the price is fair, but the reliability and their customer service is worth every penny. To be honest I haven’t had to call them with any problems apart from when I was moving house (and it turned out to be a mistake on my part not theirs!)

    11. Adam says:

      Zen used to be great, and the actual BB provision still is. Unfortunately their previously good customer service and billing team seem to have been replaced in the last year or two with some of the most unhelpful people I have ever spoken to. It’s a pity to see a once useful company spoilt like this, and I hope they’ll get their act together again sometime.

    12. Wizard says:

      I’ve been with Zen since 2003, and they have never let me down. Not one problem at all in all that time (apart from a couple of minor line problems, but that was BT’s fault not Zen’s). I have considered moving to a different provider to save money (which would be easy enough as we’re not tied into lengthy contracts), but it always comes down to one thing: I’d rather pay more for excellent service than live to regret it.

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