Virgin Media
Average Customer Rating:
Size: L
- 10Mbps
- Unlimited downloads
- Free modem, with no set up charges
- £15.00 a month for the first 3 months, £20.00 thereafter
- For technical support call 0906 212 1111.
- As part of its service, Virgin Media offers:
- Unlimited weekend UK landline calls
- 55MB of personal web space
- 15 email accounts
- Free internet security
Size: XL
- 20Mbps
- Unlimited downloads
- Free modem, with no set up charges
- £20.00 a month for the first 3 months, £30.00 thereafter
- For technical support call 0906 212 1111.
- As part of its service, Virgin Media offers:
- Unlimited weekend UK landline calls
- 55MB of personal web space
- 15 email accounts
- Free internet security
Size: XXL
- 50Mbps
- Unlimited downloads
- Free modem, with no set up charges
- £33.00 a month for the first 3 months, £38.00 thereafter
- For technical support call 0906 212 1111.
- As part of its service, Virgin Media offers:
- Unlimited weekend UK landline calls
- 55MB of personal web space
- 15 email accounts
- Free internet security
Provider Information
- Virgin.net, owned by ntl, was launched in November 1996.
- Virgin.net, Virgin Mobile, ntl and telewest merged in early 2007 to become a leading media company in the UK.
- Virgin Media offers digital TV, broadband, mobile and home phone services to bring an unrivalled choice of entertainment and communication services.
I didn’t want to waste more time and effort on the problems I have had with Virgin Media but thought that my story was worthy of sharing. I have been a very contented Broadband customer of Virgin Media’s predecessors – Telewest and before that Cable London. So when VM offered me the opportunity to upgrade my subscription to include a digital TV service, I thought why not. I now know why not. Since August, when I was issued with a new, upgraded “smartcard”, I have been charged for on demand pay per view services that I have neither ever purchased or would want to purchase. Peculiarly, the subscription that I had was meant to include the ability to view on demand music videos included in the monthly subscription but still, my bill was showing charges for repeated viewings of music videos that matched the tastes of a much younger viewer. I was also being charged for pay per view on demand services during a period when my family and I can prove that we were not in the UK. It has reached the stage where despite returning the set top box and “smartcard”, according to the information I was able to obtain about my account, charges were still being levived as the representative of the company I spoke with today (8 Nov 2010) explained that pay per view services were still being purchased. How I am doing that without a set top box is quite astonishing. I have therefore resorted to seeking recompense for the incorrect charges through the Small Claims Courts.
I moved house with 3months left on contract, to transfer it I had to take out another 12 month contract or pay for 3months of Internet I couldn’t use. So thats how you keep your customers, thanks virgin.
The Virgin Media customer services are the real nightmare.
They can’t get my name right on the contract, still they manage to get the money. Even after 5 phone calls and two face to face meetings, no change.
I have 3 passwords with them, one for customer service, one for online, one for internet. Still I have spent dozens of hours trying to access my virgin media online account.
Calling their phone number is another great adventure. On the website they have no phone number, contact form or chat in the Contact Us section, they have a FAQ ! Unbelievable! Also part of the text seems to be the coding part of the websites, no more English, no more sense.
If you don’t find the right answer in the Contact Us FAQ page they tell you that a Forum is waiting for you …
Now I’m trying to quit their business. should’t be a problem even if they forced me to sign for 2 years because they still don’t have my name right.
With the 2 year contract is another long story, the USwitch recommended me Virgin as the only internet provider with one year term for contract . The Virgin agent (called Deepak) was having another version so… please advice if you can what to do: breaking contract and/or make an official complaining?
PS: I don’t have yet a phone to use my Virgin land line still I have calls on it, not much (one pound) but is very interesting ….
Please fix faulty metal street telecoms box at junction of Rona Road NW3 and Mansfield Road NW3. Door currently held closed with flimsy plastic tape.
We have had nothing but terrible service from virgin. We moved house a month ago and we’re still waiting for them to work out how to transfer the service. In the meantime we have no internet. Their call centre is possibly the most useless I’ve encoutered. They say the’ll call you but they don’t. Nothing is being done and it’s extremely frustrating.
It also gets me that you have to call an expensive number if you want to speak to any of these jokers.
Go with another provider if you are thinnking about virgin.
my sister has virgin media and pays to watch movies on demand costing her allmost 4quid a movie . you can own a dvd for that price. im disgusted they can get away with charging these stupid prices im glad i dont have them
The worst customer service you could ever imagine.
Great product, when it works. No issues with the broadband itself. The problems I had was with the hub they provided. It stopped working after a week and you can only use the ones they provide. Two engineers and more than 9 hours on the phone to the worst support team in history and they acknowledge the problem but have no solution, other than send me a new hub, which can only be done after another engineer visit(2-3 weeks time).
But they cant book an engineer untill I pay the bill for the last four months. I’ve had no service for the last 4 months !!!
Now after 4 months of no service, Virgin have blocked my connection utill I pay for the four months of non- service.
I really am a fan of other services e.g. Virgin Atlantic but Virgin media have the worst call centre/call handling/ customer service department I have ever come across.