UK Online
Average Customer Rating:
Lite
- 2Mbps (40 times faster than a dial-up connection)
- Unlimited downloads
- £25 connection fee
- Cost of Wireless Router £49.99
- £14.99 a month
- Call 0800 053 2222 for 24 hour technical support.
- As part of its service, UK Online offers:
- 10 email addresses
- Free spam email protection
- 24 hour technical support
- Personal web space
- Free parental control
Pro
- 8Mbps (160 times faster than a dial-up connection)
- Unlimited downloads
- £25 connection fee
- Cost of Wireless Router £49.99
- £19.99 a month
- Call 0800 053 2222 for 24 hour technical support.
- As part of its service, UK Online offers:
- 10 email addresses
- Free spam email protection
- 24 hour technical support
- Personal web space
- Free parental control
Premier
- 16Mbps (320 times faster than a dial-up connection)
- Unlimited downloads
- £25 connection fee
- Cost of Wireless Router for £49.99
- £24.99 a month
- Call 0800 053 2222 for 24 hour technical support.
- As part of its service, UK Online offers:
- 10 email addresses
- Free spam email protection
- 24 hour technical support
- Personal web space
- Free parental control
Provider Information
- UK Online is an Internet service provider offering a range of dial-up and broadband services across the UK.
- The company was founded in 1994.
- They use Local Loop Unbundling (LLU) to provide top speeds of 22Mbps, this is available to more than 4.4 million homes in the UK.
I’m UKOnline customer here in UK for about two years. Honestly I have never had any problems with this ISP. I’m using this broadband connection at work. I phoned their Customer services several times to get some help, my DD failed for some reasons, so they disabled my account, but after my call they re-enabled it very fast and without any problems. Jake mentioned UKOnline install their own equipment, so Jake… A LOT of the companies all over the world do the same. This is nothing strange, same is in Germany where I’m come from, the same in other European countries. As you probably know the infrastructure of such a companies like UkOnline and other ISP is quite huge, it’s not a several computers connected to the network, so sometimes equipment can go down and needs to be replaced. That kind of problems, when solved needs to be tested for some time to prevent the same problems in the future. Go to BT broadband, then you’ll see how nice is to be BT broadband user.
Been with ukonline for 2 years now , had a few niggling problems to begin with for the first couple of weeks, and some loss of service on and off for about a week when they were upgrading exchange.
But all has been ok since , £9.99 pm for 1gb download speed. I actually get about 860kb down and 180 kb up, which is reasonable. Customer services slow to answer and not too knowledgeable, but i hear they’ve improved.
I’ve cancelled my contract with UKonline and have been trying to get my BT line cleared. So far it’s taken 19 days, and so many phone calls to so-called customer ‘support’. I wonder if the lines will ever be cleared. My opinion is do not use this company, they don’t value their customers.
Been with them for over a year, and the countless problems are exactly as already named above by others:
1) constant disconnections (Once for a total of 3 months with a few days in between, when the internet magically came back just to disappear again.). Connection usually disappears at least every two hours, so forget your downloads.
2)crappy customer service – on hold for nearly an hour every time. Sometimes I got the impression, that the person I was talking to was severely hungover and certainly uninterested in anything I had to say or ask.
3) always try to convince you to buy their equipment instead of using yours and that it is your fault, that connection is disappearing.
4) took at least a month to get connected in the beginning.
My advice – stay away unless you have nerves of steel.
I was unfortunate enough to have to call UKOnline support today on behalf of a customer. What a dreadful experience, they insisted that I must call BT to report a line problem and -of course- BT said that only the ISP could report faults on BT Wholesale contracts.
Steer clear of them, life is too short.
1) I was lied to when I subscribed, and my 2mb service took 3 months to get going.
2) Customer service line never gets answered before 30minutes of ringing.
3) Service Status recorded message reports all correct and OK, when I eventually get through (40mins) a techie tells me they have a major incident, (for 3 days) preventing large numbers of people accessing the internet. ( i work from home so this is s noghtmare scenario)
4) Customer service is so swamped that there calls are forwarded to the tech support.
5) A request for a MAC code to transfer seems to go through some long drawn out ghastly procedure no doubt designed to hang on to you and your money as long as possible.
6) Do yourself a favour look elswhere
7) Oh and if your a gamer, the easynet infrastructure drops packets all over the place so your games gonna lag something awful.
I’m off to virgin ( customer service seems high there, we’ll see)
I don’t want a lot, just maybe a bit of honesty and integrity, but you won’t find it at uk online, I’ve stuck it for 2 years but enough is enough.
“Unhappy Customer” says use UKOnline’s 0800 number but doesn’t tell us what it is. Does anyone else have this info ? Could be very useful.
I have had UKOnline for well over a year and after a small problem on the inital connection it was fine. That is till a few days ago when the dsl dissapeared, 3 days passed before it was working again and the only way I could contact tech support was via email. Having said that, before this problem the tech support have been fairly ok. Better than my old provider.
Only use them if you are in central London, otherwise forget about them.
If you have an activation given to you and the line did not come, just leave them immediately…! If you actually take the effort of calling their customer service to have it sorted out, then you will be taken in for a long ride. I moved into a new home in July 2006, two month later Sept 2006, still no service. Called their customer service, order processing, customer care numbers numerous times, more than 15 times, kept pushing back the date. Each department tells you a different story. I even knew all the names of the people working in the customer care department; Jamie, Kelly, Katie, Stuart…
I am in the process of switching to another provider. By the way, any users who have to call them, save your phone bills. They have a 0800 number, it is not published anywhere but get hold of it – it will save you all the money, you should not be paying your phone bills to talk to these losers!
I have used ukonline for nearly two years and the service for me has been fantastic. I am a heavy user and have only had a few hours down time during that period. The reliability and speed has been very good, so much so that I have held of getting a cheaper “bundle” from other providers.The phone support was poor in respect of waiting time but has improved over the last year. They also gave me a discount as my exchange does not support 2meg though I have to pay for it.