Toucan
Average Customer Rating:
| Toucan is now part of Talk Talk, please visit the Talk Talk page for more information |
| Toucan is now part of Talk Talk, please visit the Talk Talk page for more information |
I have been with Toucan for almost three months two of which were a nightmare of intermittent connections culminating in weeks of no connection and eventually a down grade from 2 meg to 512 KBS. Customer services are polite but ineffective, technical services are polite and also ineffective. Sales and accounts are on the ball though they are not in touch with customer services.
I now have a slow reliable connection (So far) Please do not use Toucan, you will be dissapointed.
Stay well away from Toucan, they lie and cheat to get you signed up and when you are stuck in the 12 monthly contract the services is reduced. I virtually have no better than dial up speed but I pay for 2mb. “Unlimited downloads” are not and they will reduce your bandwidth after you hit the 1 gig limit
I signed up for a 2mb line but have only had up to a 1mb line sometimes not even as fast as dialup Toucan is a nightmare beware of them they are not providing the service they advertise and will completely ignore any complaints
If you have a family your best bet is not to go with toucan. They have a 300 hour limit per month. that is 10 hours per day. For one person that should be enough. For hardcore gamers who play all day…forget it!!
And for a family where all are sharing a connection, again forget it!!
Door staff lie to customers concerning price and minimum contract lenth. Then customer service staff just keep repeating the same thing over and over again and never give a straight answer to a question.
Would not recommend them to ANYONE.
Have had toucan for 6 months now. Spent the first 3 months basically off line. Still waiting for tech support to call back, or customer services to reply to me.
Wouldn’t recomend them to my worst enemy.
Do not go with this company. Download speeds are extremely poor, as is using a simple website like youtube. Line speed tests show a good result, but you definitely do not get what they say. A 2 minute video on youtube took 10 minutes to download – disgusting performance from Toucan.
Have been with them for a while now and regret every living moment. It takes hours to get on line… Their technical service makes you hang on costing you a fortune… The tech support is foreign and you can’t understand them and to top it all I’ve just found out that their internet service has been down since last Wednesday (27th Feb 2008) and won’t be up and running until at least Friday 7th March. That’s because nobody has the guts at Toucan to tell you the truth. I am seriously thinking of buying up my contract and going to orange or bt.
I’ve been with toucan for 8 months and now I’m losing bandwidth daily; I was getting connected at 3.7 to 4Mb with actual speeds of around 2.5Mb to 3Mb and download speeds of 250 kbps to 400kbps. Now I’m still connecting with same speed but getting actual speeds of around 1.5Mb and download speeds of 125kbps to 170 kbps; I’ve been told that this is because my line is only a up to 2Mb line so these speeds are ok. I was to this by Mark from toucans second line, it must be magic as I’ve been getting speed more like 3Mb for 8 months. I have proof of this; I keep records and have sent copies to toucan who don’t reply. I’ve phoned the tech dept and had there scripted convo and have audio of MARK stating I only have a 2Mb line (LIAR). I’ve already received my money back for the calls to tech dept in India and intend to take toucan to the small claims court. I’ve sent this information to the company directors on cd and I’m waiting for replies which I don’t expect to get (sent by recorded post tho). I can’t believe I’ve been lied to and I have the proof hehe. I will be taking toucan to the small claims court and WILL NOT be settling out of court; even if I lose I don’t care.
I have had Toucan for over two years and have lost the service on two occasions. I have had had no other problems apart from being unable to cancel my main e mail address due to horendous amount of spam mail. we created a new one each to use. would recommend