UPDATE:
My last post stated that I had had problems getting my landline working despite broadband continuing to function. The good news is the problem was finally fixed and took just over 8 days of continual pestering of talktalk in order to get it done.

During these proceedings it was mentioned that I could claim a refund on my phone bill.


Ha Ha Ha. No I get absolutely no response from talktalk!

Posted by Chris on the 26th June 2009

If I had a pound for every phone call that I have made to make a complaint about Talk Talk, I would have been able to Buy the company and then close it Down !!! The whole experience has been a nightmare with them from start to finish !!! TALK TALK are simply nothing but trouble!! No help what so ever so whatever you do... DO NOT GET A ACCOUNT WITH THEM!!
I had so many complaints that I ended up cancelling my D/D so the line was then disconnected. I went back to BTand they now tell me that I can't retain my Telephone No. because TT have still retained it in their system... so I rang TT back and said that it looked as if I was going to have to stick with them after all so as I could keep my Number..
But of course nothing is as simple as that... I now have to pay another connection fee to them and even then they have now told me that I still can't have my number back!!! Oh my Goodness... I am at my Wits End!! This has now left me with no line at all so I am just surviving on my Mobile No.
SOMEBODY PLEASE HELP ME!!!!!

This has resulted in me not being able to keep my number which i've had for years

Posted by Wendy from Liscard Wirral on the 24th June 2009

OH DEAR I have had talktalk for 14 months - 9days no service at all, 3weeks ADSl down with constant calls to 2nd line support!!! EMPTY PROMISES of calls after 6pm every time they called me at midday! What are they doing!!! I has to fight to get 1st engineer to visit my house no probs found on line.. must be exchange. BT engineer said no ADSL signal there!!! Talktalk said line test came back normal...ergh?
Fight again to get talktalk engineer to come around a week later who plugs in the router and suddenly it works!!! convinces me that I should connect to master socket and use wireless upstairs then without telling me decides to CUT the extension wires in the socket!!!.
So no slow ADSL, no phone connection upstairs and all sorts of problems to sort out. Tried to cancel service they outright said that I do not have grounds to leave!!! What has to go wrong to allow me to? come on talktalk!!
I have had to spend £50 to repair the line and cannot leave until December when my contract runs out. I have told them I will but have no doubt this information will be lost in talktalk and and never passed on.
I have managed to get compensation off of them and a £50 credit but all I want to do is LEAVE TALKTALK.
NEVER SIGN WITH THEM YOU WILL HAVE STRESS FOR THE TIME YOU ARE WITH THEM

Posted by mr sykes on the 12th June 2009

I have had talktalk phone and broadband for a couple of years. They are good value for money when things work. So far it has worked well most of the time and worked out cheaper than the competitors.
BUT....
The customer support is so bad and often incorrect that you wonder if they are deliberately lying to you. Call centre staff (possibly in South Africa last year or India this year?) do not use any common sense. My first problems concerned accessing my free webspace (probably no longer offered?). They just kept repeating the same script and eventually insisted that it was my fault because I was running Linux. This is indicative of extremely poor understanding of the technological issues since the problem was actually due to their FTP settings and permissions. Other more minor glitches were temporary and service resumed usually within a couple of hours. The last year everything has worked almost faultlessly until Friday 5-6-2009.

On Friday I noticed that my phone appeared dead. No dialing tone, no incoming or outgoing calls, but surprisingly the broadband seemed to work!

I have tried e-mailing every day via the online fault reporting page and loads of phone calls. I even used their forum to do a daily update.

Results so far:
I have rec'd several e-mails (good!) but they all say the problem either doesn't exist, does exist and will be fixed in 4 hours, has been passed to the engineers, the problem is logged etc. Each has a different reference number and assures me that it is being dealt with.
I have been locked out of the forum presumably to prevent me from uploading the latest diary events of their communications with me. (Well I suppose someone was paying attention!).

In short the products are quite good. If you know lots about network technology you can probably figure out how to fix your router setup, probably install your home filters and deal with phone based hardware problems. Don't bother asking for setup help from them if you have to manually adjust router settings.... especially if you use non-MS operating systems. They will use anything they can to try to say the problems are your fault instead of theirs. They once asked me what operating system I was using and then said that it was unsupported and therefore the reason for my problem. What you should know is that the internet uses many 'standards' and is not dependent on a particular operating system!

Anyway after 5 days, my phone still doesn't work.
It looks like Virgin are beginning to look a good bet for a change.

Since TT have not been providing the service as agreed I will be considering cancelling my dd to them and sending a letter of cancellation to their head office.

Posted by Chris on the 9th June 2009

I would have given TalkTalk no stars but 1 is the minimum.
I have been with this company for 3 months and had the same problems for 3 months. They have absolutely no interest in you once you have signed your contract. In 3 months my internet has cut-off over 230 times, I started to log the times due to the first week it being unusable. I made them aware in the first week and threatened to cancel my contract as you have 30 days but they kept feeding me with garbage until I was tied down after the 30 days and now have no interest at all to fix my line and broadband. They even told me it was my fault as it must be old/bad wiring in my home, which is impossible as I am with the brilliant o2 for 2 years with not 1 problem running at 10mb constant. Stay well clear.

Posted by Jonny on the 6th June 2009

We haven't had Broadband or a phone Line in our office since 27th May 2009, every time we contact Talk Talk, we're informed it'll be fixed in 4 hours... it's the 30th May now, surely they meant 4 days!! (I also didn't want to give them 1 star, but I've been forced into it to put this message up!)

Posted by Rosie PL on the 30th May 2009

I have been with talk talk for over three years now and to tell you the truth other than the first few months I have not had any major problems.
I know the speed isn't great I get around 5mbts when it should be 8 but I can live with that.
I have the phone and broadband package and what I like the best is the price. My monthly bills rarely go over £30, when I was with BT the average was around £55 so in that respect I am happy.
I realise that a lot of people have had trouble with their customer service and I have experienced this when I first connected, thank god I haven't had to call them again because they are one of the worst I have called, it takes so long to get to the right person.

Posted by alabbadi on the 27th May 2009

I was talked into leaving BT for talk talk by a door to door rep. It all sounded ok but afterwards I decided I wanted to change my mind and called talk talk to cancel. I was informed this was ok and I was within the 2 week cooling off period. Since then I have received routers, bills and they now say I never made the initial cancellation phone call. This company is run by criminals who exploit the ordinary people. I do not expect to receive fare treatment anymore in this country as this kind of treatment by large companies seems to be the norm. Funny thing is, I thought BT were bad. How wrong I was. I have contacted OFCOM who have advised me to write a letter of complaint to talk talk head office. I am waiting for a reply (25.04.09).

Posted by simon on the 25th April 2009

This has to be THE worst company I have ever experienced. Terrible Internet service and I am 5 minutes walk from the exchange. Talk Talk have the worst and poorly equipped customer services I have heard. I have been trying to speak with a manager since January... and the long and short of it is, they won't let me! They have actually refused straight to my ear. Whenever I am forced to call technical support, which I often do as their service is so awful, it usually takes on average 2 hours. I am always forced into giving a small education to 1st line support before getting to speak to 2nd line who usually have a better skill set. Sorry if that comes across as a little pompous... but every time that I have called, and I mean EVERYTIME, the excuse for the miserable internet connectivity ‘is due to the fact that I am not running Windows XP or Vista’.... if you mention you’re running Linux or BSD, or Win2K3 or any other operating system I’d think.... they feel that this is what’s probably causing the problem, or that they only support XP..... I wish they would just do a better job of supporting their network infrastructure!!
I have screeds of text documentation of endless circles of getting nowhere with customer services..... And after literally been through hell and high water with them.. I am now at the point where all I want to do is pay them whatever it takes to end my contract. Talk Talk... I’m sorry... but you are a miserable and exceptionally faceless bunch. You’re fired.

Posted by Andy Mac on the 24th April 2009

Our household have been with talk talk for 6 months now and have had no problems, technical or otherwise. We did not use the modem provided but bought our own wireless modem router which connects to all computers in the house 100% better. Great speeds and really good download limit. Only real problem is downloading from torrents when the bandwidth is restricted but all sorted now. Haven't dealt with customer services as we have had no real need to. I know how to properly set up a network and how ADSL works so I did have this advantage over many other non-technical customers. Overall great service and with the great call package plus 'free' internet you can possibly forgive the poor customer service record. The best thing to do if you're having problems is to google (if you have the internet) the problem and you should find a solution. But the thing I recommend doing is buying a decent quality modem or wireless modem router to avoid problems with the one supplied from talk talk.
Overall great internet connection 4000Kbps most times and 1000kbps at peak times so no real complaints. Never lost connection once even when it's been windy and rainy and thunder and lightening.

Overall then great end service as far as broadband and calls go but I have heard bad reports about customer service, so as long as you have no problems or know how to sort them yourself (like I did) you should be fine.

Connection: 8/10 (speed lacking)
Download: 10/10 (high limit)
Hardware: 5/10 (get your own)
Phone: 8/10 (cost a bomb to call mobile and 08 numbers)
Customer service: 1/10 (reading reviews)

Posted by Aaron Philpott on the 10th April 2009

I have just become Talktalk Broadband user. It is advertised as 8 meg like most ISP's. I do not stay with the same company for long and have found the same with most of them, the speed is relevant to your distance from the exchange and I am finding that as more users go online the speed goes down, my existing ISP speed became half after two years with them which is the longest I have been with a ISP. The tests I carried out showed that Talktalk has offered the best and the speed seems good, they give 30 days to try them out now and will change if the service changes but at the moment it is working fine. Some users are seeing speed drops this could due to fair usage policy, I am a heavy user and have upgraded my package to address this issue..

Posted by roger on the 9th April 2009

DO NOT TAKE A CONTRACT WITH TALKTALK unless you are prepared for serious damage to your health an well being. These people treat you badly. Customer services is a joke, over and over and over the same things - that is if you're lucky to get through within 30 mins and past that vile music they play at high vol on hold. They fiddle their books, treat you with contempt, don't record what you have told them, fail to carry out what they say they will do, file to implement changes and instructions and then deny it, stitch you up with further 18 months contracts, if you make a complaint you have to hound them over an over again to get to speak to a representative who is supposed to call you back. If you don't answer, they leave a message and NO CONTACT number so you have to go through vile phone queue again.

Absolutley DISGRACEFUL... OFCOM, WHAT ARE YOU DOING????? ZERO STARS!

Posted by willton on the 8th April 2009

Been with talk talk for a while. Phone OK customer service were great when my wireless went down. Only problem I am getting is internet keeps freezing and I don't know if it's TT or my laptop?

Posted by Toni on the 27th March 2009

I have the same problems as everyone else. I agree that Talk Talk are getting away with murder.. I think all of the people who feel this way should get together and see about taking them to court. Customer services is appalling. I have sent emails to no avail. I have spoken to their help line and been told that an engineer would phone me back within 24 hours. This has not happened yet. After 4 separate occasions. They have hung the phone up, keep asking me the same questions. They just are not interested. Keep away from TALK TALK.

Posted by Danny on the 9th March 2009

Waste of space, parents ordered the broadband, it would not connect so called up the helpline, out of the three people I spoke to only one was polite and helpful. Anyway I was told to unplug the other phone in the house as well as sky, the router worked until I plugged the phone back in. I was then told to plug the router in the main phone socket. I did try to tell them that my pc is a desktop upstairs and the phone socket is downstairs, they did agree but could not tell me how this would help me. The solution was to go and buy a usb adapter, took this home and tried again, success? Well no. I used to get better speeds almost ten years ago, completely hopeless. Anyway, my mum phoned up to cancel and was told she cannot until we get another company to buy the package off us. If like my parents you think you may save a few pounds please think twice.

Posted by Tony on the 28th February 2009

time to sort talk talk out and yep its court time enough is enough . here is my e mail address anyone willing to help or got any advice please e mail me at
subuc2003@yahoo.co.uk
sorry no rating just had to click on one to get passed log in.......bad company do not touch

Posted by sue on the 24th January 2009

Oh my god - so many other people who feel the same way about Talk Talk.... the overwhelming voice here is DON'T USE TALK TALK and I agree with the majority.

I tried without success to sort out my parent's ABYSMAL phone line (it was so crackly that a conversation could not be had), and intermittent internet connection... After many calls and different conversations explaining that all ADSL filters had been changed - (even the internal cabling had been replaced - individual phones and items of hardware had been isolated and tested) - I tried to tell them that the fault must be beyond the property boundary!!!! Talk Talk engineers finally tested the line, and send me a text some time later to advise that there was no fault!!!...

... I had had enough, so i signed my parents up to Virgin - it was installed on Jan 14th beautifully. Crystal clear phone line, and a nice fast and steady internet connection.... and then the fun began again - trying to get talk talk cancelled.... The woman I first spoke to started to get quite aggressive, and told me that if I did cancel, my parents would lose their phone number which they have had since 1969 - Virgin confirmed that the line port had gone through from BT with no problems.... and talk talk then said no it hasn't - back to virgin again, who confirmed AGAIN that we should not be worried - the number HAD gone over and it would not be lost...

Talk talk still tried to say that the number would be gone, and then said that we would also be charged £70 to break the 18 month contract (2 months early) - at this point I hit the roof... I explained that if anyone had broken a contract it was talk talk, by failing to provide a useable service - and that we WILL NOT be paying anymore than the outstanding calls made up until the disconnection date... My mum is now terrified that she will be landed with a CCJ - a stress that she can do without!!!

BE WARNED - DO NOT USE TALK TALK!!! - THEY ARE UNRELIABLE AND HAVE NO IDEA HOW TO TREAT THEIR CUSTOMERS!!!!!!

(I have left a rating of 1 star because i am unable to leave it as 0!!!)

Posted by Rob on the 16th January 2009

I have had Talk Talk Broadband for just over 2 years now. It is advertised as 8 meg. However the best download speed I have got is around 4000 kb/s. I understand from other broadband users that that is considered normal. Suddenly in early December 2008 the download speed has dropped sharply to around 1100 bb/s. I think this service is a disgrace and would no longer recommend it to anyone.

Posted by Paul on the 15th January 2009

I have unfortunately been a customer of TT for some time now, almost at my 18 month contract cessation. I have been charged for BB despite having letters stating it's free, and many different staff from TT telling me it's free. The customer service has been appalling, I have had credits to my account, (as I removed my direct debit, the service was free). Why they have credited my account for a service that is provided free by them, lord alone knows! I have been told my future BB will be free, but I have just been offered a credit in recognition of the problems I have experienced. Why are they offering to pay a credit if the service is free?? Beats me I wish I had never joined the blessed company. They do not return calls when they have promised them and they have just engaged a heavy office boy tactic quoting contracts and the like.

Posted by andrew on the 12th January 2009

I think I got suckerd in to this service ... had problems for about 2 years (yes 2 TWO years) having connection drops every 30 mins or less ... Tech support keep fobbing me off saying its my filter, router, dsl cable, pc, firewall, anti-virus, extension, and a high open fault but all is a load of rubbish well maybe the high open isn't ... but there engineer says every thing is working well (hmmmm don't think so) only good thing about talktalk as an isp is the price but as all things you pay for what you get ... I don't recommend this isp to any one just someone in my house hold likes the price :( to bad the service is not up to standard ... JUST WISH I NEVER SIGNED UP.

Posted by sucker on the 22nd December 2008

It really is as bad as the other comments suggest. It can take over an hour to get through to customer 'support' which is a complete misnomer, listening to the most irritating ' Come Together' hold music distorting through the phone speaker (when all you really want to do is get away). When and if you get through you will probably speak to someone in a far off country (possibly India) who will ask you the same long list of questions, and if you enquiry has been going on for a while you will have to explain everything from scratch. Then they may say you need to speak to someone else, and put you back in the queue for another hour. It is impossible to speak to a manager, impossible to register a meaningful complaint over the phone. They will do anything to put you off or stall you. 1 ring to get through to sales, 1 hour plus to customer services - think about it! you know where there priorities are!!

I was moving to Virgin, because the internet connection kept breaking, but due to building work outside my house I agreed with Talk Talk and Virgin the week before the scheduled transfer that i would stay with Talk Talk for the time being. However, Talk Talk cut me off anyway, so i had no phone/internet service and no BT phone connection, and they refused to do anything about it or adequately communicate with me what was happening - in fact i was no longer a customer so I didn't count. The money you might save really isn't worth the risk of something going wrong, because when you need customer services, you may end up paying in stress and heartache that cannot be priced.

Posted by Tom on the 22nd December 2008

Signed up to talktalk broadband and phone line service. From the work go the broadband service is horrendous. Stop and start internet access. Trying to cancel it and move back to bt. Expensive 0870 helpline numbers to call and they take a lifetime to answer. Go to here you can type in any companies name and get their direct local rate phone number to use! At least when I am complaining to them its not costing me the earth.
I have no intention of paying a cancellation fee, and I'm going for a refund on the joining fee and the broadband rental since talk talk have not been providing the service that they advertised. (It is simple false advertising as far as I'm concerned) the phone line works so I am happy to pay for that, but that's it. In fact I think I should get a total refund considering all the hassle they have caused!!! STAY AWAY FROM TALKTALK..

Posted by jonathan szymanski on the 18th December 2008

Cheap. Good phone deals but....
Support is very limited.

Broadband speed normally 4meg.
but gets cut back at times to as little
as 0.4 measured on SPEAKEASY.

Posted by martin gordon on the 17th December 2008

my daughter has changed from bt to talk talk...big mistake still not on line and now talk talk use the excuse that bt has barred the line.....rubbish they had the cheek to send a bill for line rental and she has not even got on line yet and that is since 10th october.....looks like watchdog will have to be involved if not sorted by end of week...it will go onto national tv with luck to stop talk talk from making lives a misery, so anyone from talk talk reading this stand bye...

Posted by sue on the 8th December 2008

A pile of poo

Posted by Keith on the 3rd December 2008

Do not use Talk Talk. They are ok when things are working but once there is a problem, you are in for a nightmare. My phone and broadband have been broken for 14 days now, I have made 15 calls, and 2 emails to Talk Talk, still nothing is happening.

DO NOT USE TALK TALK.

You have been warned!

Posted by David Clarke on the 21st November 2008

I cannot tell you what an appalling service this is. When these things work they are great and when they fail, well prepare yourself for a very stressful tirade!!! My broadband has not been working and I have spent days on hold to Talktalk to resolve and I get fobbed off each time, mostly from people in India who don't speak much English at all and don't care that you have a problem that needs sorting. This has been the most stressful experience, if you want my advice avoid Talktalk with a bargepole!!!! Their customer service is laughable, please please don't sign up to this service, go with another provider!!!!!

Posted by natasha on the 10th November 2008

I have been with talk talk for nearly 2 years and I am now out of contract with them. I decided about 3 weeks ago due the very poor service and appalling customer service to change my isp provider. This subsequently launched me into a battle with the company who now ring me on a daily basis to inform me that I might be liable to a disconnection fee of up to £70 for breaching the terms of their contract. Each time I have informed the operator that I am out of contract. On the last occasion I asked the operator to review my account as this would clearly show my status. She stated that she did not have access to my account details. With that I decided that the tactics used by talk talk were simply to extract money from the UN-suspecting. I am currently receiving two letters a week informing me not to cancel my direct debit as I maybe liable to a termination fee of up to £70. There is no doubt in my mind that they will debit me for this amount. I have never had a county court judgment against me and I am now in fear that if I cancel my direct debit this will be talk talk's next step.

I have contacted BBC Watchdog re this matter and I would advise others to do the same.

Posted by Julian on the 6th November 2008

It's SLOW. That's the only problem I have, but it's a killer. TalkTalk's broadband connection is reliable and the voice phone service works as promised, but the broadband speed is too poor. As soon as my contract is up I will be off. That's a pity, because I have certainly been saving money compared to my old BT phone and Orange broadband.

Posted by Bernadette on the 1st November 2008

I wouldn't recommend Talk Talk to anyone. The broadband is very slow and when you complain all the excuses start to surface. The only reason they have my business is because I am locked into a contract with them. This is the worst service I have ever had from any company! Guess you do get what you pay for.

Posted by Wendy J on the 29th October 2008

Only had one problem at 1am, called them on mobile, they rang me back, problem sorted within half an hour. I call that excellent. Wouldn't go elsewhere.

Posted by Joan on the 24th October 2008

Had talk talk phone for years. Brill, then had talk talk phone line, brill no more huge bills for I know not what from bt. Sometime later changed billing to my debit card. Big mistake. The calls started you need our broadband, no I don't, I have a good broadband, send details of your offer and will compare.. More calls not the answer they wanted, post comes with an unasked for modem. Sent back. You think they will let u get away that? No! So they cut off my broadband. No they cannot reconnect me. Ok I will have to go to virgin... as a result I lose my phone number of 40 years. Why? Because talk talk are the only company that will not let you have it back, so bt tell me. After many emails they offered a paltry sum which I accepted to get rid of them. Did I? Oh no, another bill has come in. Debt collectors next I'm told.. How is it possible for me a pensioner approaching 77 can have his line number stolen, lose the use of broadband for 3 weeks, all because I would not buy what I had never asked for, is this new labour ethics coming through? Now with virgin. Cant use phone it's far too expensive, have to use mobile instead.

Posted by john hurlstone on the 5th October 2008

I have had nothing but trouble with talk talk. I have no phone line it's completely dead, but my internet still works. I sent them an email they didn't reply, I tried to ring them but was on hold 30 mins each time. I did finally manage to speak to someone who said there wasn't a problem with my line. Well what the hell is the problem. They told me if I wanted to cancel there would be a £70 charge. Why!! when it's not my fault their service is crap.

Posted by EMMA VINCENT on the 30th September 2008

Talk Talk one of the worst internet company in the UK, they say free broadband but cost you £15.00 a month. Then when you move home all the grief start. Me and my girlfriend moved in together we where both on talk talk. You can guess the rest lost accounts, then they say unpaid bill. Then they finally get you going with the wrong account. Lots of phone calls later they then get something wright, then they offer you a wireless router £20 but you never receive it and what with all that you then get a slow speed. Is it worth it I ask you?

Posted by PaukS mith on the 23rd September 2008

I have been a customer with talktalk for the past 18 months and just phoned to try and end my contract with them, only to be told I have to be a customer for another 2 months - this is because of an error on their part - they signed me up to the wrong plan in the first place and it took 2 months of my phoning and hassling them to sort it out! What an absolute disgarce, I will be contacting OFCOM! Pity theres no zero stars option - they don't derserve any.

Posted by Denise Renshaw on the 14th September 2008

I have been with talk talk for over 2 years and I have to say honestly they are great... Yes, I have had problems, but with anything u sign up to, u do have probs at first... but the problems are always fixed and compared to BT they are the best. With BT I used to get bill over £150 quarterly but now with TT, I get billed every month but even if I added 3 months bill with TT, it has never added up to £100. All the reviews that I have read on this site seem very suspicious cos I know enough people with TT and have never heard of most of these comments made on this site... I bet BT got all there staff to send these comments. BT is a rip off...

Posted by shaira khan on the 5th September 2008

have tried to terminate talktalk services since moving house last week, I have since been billed for next months line rental and talk plan, this despite several calls to their various call centers and even their finance dept who actually said the direct debit would be cancelled and I would only pay for actual calls up to time of disconnection! Thinks, we all need to get together an organise a united court action on chas. dunstone et al. sorry, rating says one star, but only because cant post without it.

Posted by lin on the 30th August 2008

Don't go anywhere near them. I left Talktalk in 2006, grasping an apology and a refund - happy days. Almost 2 years to the day, and I'm writing letters to a debt collection agency working behalf of Talktalk, threatening me with court action and ruining my credit rating.

I cannot agree more with all the negative feedback here. If you are in dispute with them, please don't give up. Stick it to them - they deserve it.

Posted by Steve McIntosh on the 15th August 2008

Ever since I signed my 18 month contract with Talk Talk I have received very poor service. A connection date that was late. I was sent and charged for a modem I had turned down on the original application. Every time I try to call any of the Talk Talk numbers you are looking at 20 minutes to over an hour of being put on hold. The responses are so poor that you wonder why you ever phoned. A broadband connect that fluctuates up and down. It is supposed to be 8Mbps connection. But actually ranges from 80kbps to maximum 2500kbps. Online gaming is the reason I have the connection, but you can forget it. The connection speed varies so much and freezes so often that online gaming through Talk Talk is not possible. I see why they want you to sign an 18 month contract now, its the only way they can keep customers. They certainly don't keep customers using good service. Do not do it - you will regret it.

Posted by Adrian Davidson on the 26th July 2008

Well, TalkTalk are the worst ever provider, lie continually. The tech guys and customer services can never get their stories straight. Complaints are fobbed off rather than properly investigated and dealt with. They are to be AVOIDED at all cost.

Originally they promised me free broadband as long as I had a BT line installed. I did this at my expense. Then when going through the final bits of paperwork they said that I now couldn't have it free as the exchange needed to be unbundled (they must have know this before getting me to install a BT line). They said that as soon as it is unbundled, I'd get free broadband.

I heard nothing so started to make enquiries. Various excuses but once I had some evidence to suggest that the exchange had been unbundled, they changed tact and said it had been but there were other issues. This then resulted in months of borken promises whilst they continued to charge me. I managed to get a date out of one of their guys as to the date that my exchange was unbundled - July 07 (one month after I took out the contract). The last guy I spoke to has now said that my exchange hasn't been upgraded (around around we go). Luckily I got it in writing that the exchange was upgraded but they didn't seem to care about this and treated me as if I was an idiot we've always told you the same story about the exchange and we're trying our best but can't promise you anything. I had enough and cancelled my direct debit and used the indemnity to claim back the money. I'm going to have to cancel this contract as soon as I can and then probably have similar issues to many others -fighting debt collectors when they're sent around by talktalk!

Posted by Tim J on the 22nd May 2008

Could they get any worse? Just how is it possible for one company to be so bad? Having developed a fault on our telephone line (unable to make or receive phone calls), we needed to sort it out. Problem 1 – Talk Talk advise you to PHONE them if you have a fault with your telephone. How the heck how you supposed to phone them to report a fault on your telephone when you can’t make calls? Problem 2 – when I did call them (in this case I had to do it from work), it took 20 minutes before my call was put through – and in the meantime I had to listen to the same old music over and over. I was then advised to ‘test’ my phone by unplugging it, etc. I explained that I wasn’t at home and couldn’t do these tests and was phoning from work because my home phone wasn’t working. So what answer did I get? “I understand your concern, sir, but you need to unplug your phone…” So I explained the situation again…and again… and again… and each time I was met with “I understand your concern, sir, but…”

As for their Broadband service – it NEVER connects first time (on our MAC), it always takes 3 or 4 goes before it ‘dials up’. Then it is very slow (6Mb? I don’t think so!). Plus it crashes and/or freezes when connecting to Limewire. And we’re tied into an 18 month contract, so can’t even go elsewhere just yet. Reading some of the other comments, I’m dreading the time when we do, as even this seems to be difficult.

Posted by Howard Brent Thomas on the 22nd April 2008

Browsing is ok but anything else, for example youtube takes 10mins to load up. Limewire and all other p2p sharing networks are BLOCKED, yet I get zero kbs/s 24/7. They won't let me leave their company without them getting just as much profit as me staying. This can't be legal.

Posted by Ryan on the 11th April 2008

I have been with talk talk for 18 months now, not the best neither reliable. The service is what we have come to except from call centres, it's scripted. I am getting 2.02mb which is ok, not the fastest though, but does the job. Waiting time to speak to technical support is ridiculous, about 1.5 hours; they go through a standard check list it takes ages. But all in all an ok server.

Posted by andy on the 21st March 2008

I have had problems with Talktalk for ages with broadband connection dropping regularly. Though I never lost connection for more than a minute or so, sometimes it happened every few minutes and it made life very tricky. I tried everything their helpdesk told me but nothing worked. However, about a week ago, someone told me to try keeping our modem permanently on to see if it helps (up to now, we have been trying to save the earth by switching the modem off as soon as we finished surfing). We tried that and thankfully, we have had far fewer disconnections (none on most days, which is better than anything we had in the last year or so). I suspect this would not help everyone but if yo do what I used to with the modem, do try this to see if it helps. Good luck.

Posted by KKC on the 15th March 2008

The jen half just had her say - my turn now. No - I'd better not - I'm 75 and I must not upset myself unduly. Mind you, I don't suppose it matters now - their service has already upset me more than at any other time in my life. It is the most destructive package I've come across in 7+decades. I lived through WW2 being bombed in London. I survived a broken neck. I helped fight the Mau Mau. I now suffer from very debilitating arthritic disease - very painful - but none of it can hold a candle to the trauma, pain, heartache and frustration being caused by the damned unreliable, full-of-hassle, DREADFUL instability and service provided by Talk Talk. Come back Tiscali, all is forgiven.
Talk Talk have not kept to their contract. I endorse everything else that I've seen on this site already and repercussions must surely follow. Never, in the history of human conflict... comes to mind. As also they're coming today to take me away...

Posted by Joseph on the 10th March 2008

Two of us live here. It seemed great that we could have a wireless hook-up with this service. Husband and I talked it over and decided to hook up with TalkTalk. No such thing as 'free' broadband where we live. Poor ol' BT. It's their fault. They must all suffer from depression with all the blame they get. Apparently, they're still working on this 'problem' so that folk like us, living in the sticks can access free broadband. Well, that's the 'excuse'. We noticed someone having connection problems with Outlook while reading through this page. Yup. Same here and we cannot fix it. The only thing that really bugs me is with the wireless setup: how come, when my (built-in) wireless adapter is switched off, I can still access the internet? Even my know-everything-about-computers friend can't answer that one. Must do some digging!

Posted by Poor me! on the 10th March 2008

AHH!!!!! Minus scores required here - the worst ever customer service experience. We all get things wrong sometimes, this is OK if attempts are made to fix the problem - this lot don't care and lie.

Posted by anon on the 4th March 2008

I've had enough of talktalk. They phoned me up around October 2007 offering me a wonderful package of free broadband and phone for £16 a month so naturally I signed up for this. January came my first bill and I was wondering why there was a broadband account set up???? I did the usual thing and phoned up and was told that things needed to be sorted at the BT exchange but talktalk could not give me a date when I would get my free broadband, thus Feb 2008 I phoned up to say I would like to move back to BT and asked for my mac code when they promptly told me that I would be charged £70 for disconnection!!!! I'm trying to save money here!! I told them they sold me a product over the phone but I was not getting it. They said that I should wait. I was very annoyed and cancelled my DD but then they cancelled my access to the internet. I haven't found out what my legal rights are yet. If you've been down this road with success, I would be interested to hear from you.

Posted by helen radford on the 4th March 2008

My parents and grandparents have talk talk, and I have been with them for a few months myself now. It only took 2 weeks from me requesting it till I went live. Talk talk offer a brilliant value for money service, and I find it REALLY hard to believe people on here saying BT are better. BT charge twice the amount and when I was on the phone to BT call centre cancelling my contract with them, they fobbed me off to 4 different people, and even said talk talk was lying about giving free broadband. Well, I can happily say that my broadband is free, just like talk talk had told me, not like BT had said. BT try to put the frighteners on people saying how awful talk talk is, does anyone think BT is worried about losing customers from their own not even trying to be competitive rates??? Me thinks so. Does anyone think BT may be behind some of these posts? I have my suspicions.

Posted by charlotte on the 1st March 2008

Hello, this is my first posting on this forum. I have been trying to LEAVE Talk Talk since August 2007, yes AUGUST 2007!! I am currently dealing with Neil Wearing who works in Charles Dunstone's office at Talk Talk. If anyone on this forum would like his e-mail address I would be happy to forward it to you to voice any complaints directly to Charles Dunstone's office.

I have spent so far approximately £2,000 (and rising) in legal fees in trying to get Talk Talk to cancel my accounts. Whilst I have all of the details relating to my account, in writing, in the form of e-mails and letters from Talk Talk explaining the cessation of my accounts, they still refuse to let me go. Originally back in August 2007 I decided to leave Talk Talk and go to another ISP, PlusNet. After being rudely spoken to by a member of Talk Talk's customer service staff I decided to write to Charles Dunstone to complain at the disservice I received from one of his employees. I am now at a point whereby despite complaining to John Ingham (Ofcom), Charles Dunstone and BT's chairman Sir Michael Rake, I am still unable to leave Talk Talk and transfer all of my lines away from them. One line has been transferred out and one line has been disconnected and ceased. However, two remaining lines that I need and would like to transfer over to PlusNet have been tagged by Opal Telecom and Talk Talk refuse to let them go despite written assurances from Neil Wearing that they would be 'available for transfer on 22nd December 2007'. I have a list of correspondence between BT, Talk Talk, Ofcom and PlusNet with my letters currently running at 33 with further letters and e-mails sent by my solicitor. I don't know any of the experiences that the forum members are experiencing but I feel the only way to stop Talk Talk is to publicly shame them and to launch legal action against them via the Small Claims Court. Whilst as an individual Talk Talk probably would not care about one claim.

However, sustained action from many disgruntled users would have a wider effect and this I feel is the only way to stop Charles Dunstone and his behaviour as a pariah of Britain's telecommunications network. Talk Talk must be stopped from abusing the LLU system which fundamentally is very good. Ofcom is overwhelmed with complaints but does very little to stop Talk Talk. I know of journalists in national newspapers that when they ran articles about Talk Talk, were inundated with so many e-mails from frustrated Talk Talk customers they had to stop those stories. If you need any proof try and ask a journalist on a suitable national newspaper to run an article on the state of Britain's broadband network, stating that you have a problem with Talk Talk and they will tell you it isn't something they are interested in as there are too many people with the same problem. Legal action is the only way and publicity on the internet such as You Tube. I would be happy to assist anyone with any advice ad I also would be happy to receive any constructive comments regarding the cessation of my accounts with Talk talk and their transfer. Thank you, John
(I have put the minimum one star in the ratings box as there aren't any minus ratings - Talk Talk is diabolical).

Posted by John Gordon on the 27th February 2008

Wow! Read some of the comments, just in the nick of time, I don't think I'll be signing up after all.

Posted by kat on the 26th February 2008

Don't be STUPID! If you read these messages and still get talktalk then it's your fault. At the beginning it's great, afterwards good luck. In 1 hour I had 17 cut-offs from the internet!!!

Posted by Nick on the 19th February 2008

Talk Talk provide the worst "service" I have ever come across. I had been with them for some 11 months without any problems, then suddenly they cut off my broadband connection, without any notice. When I contacted them, they told me it was because I was still paying my line rental to BT instead of to them to get the deal I signed up for. I pointed out that I had bills from them clearly showing that I was indeed paying the line rental to TalkTalk. They then couldn't explain why it had been disconnected - that was at end November 2007. I pointed out that I lived in a rural area and rely on the internet substantially, especially for Christmas shopping. To make matters worse, at the beginning of December, they cut my phone service. All I received when I dialled a number was a message telling me that I was not subscribed to use that service! I should point out that they continued to take money out of my bank account. Despite many, many, many, phone calls to their useless customer services, I still did not have an internet service. I wrote three separate letters to them during the course of January without any response.

I am now in the process of transferring to another provider and, guess what! I have had a letter from TalkTalk telling me that they cannot trace my previous correspondence, and as I am still in contract to them, they will charge me for transferring my service to another provider. Well, as far as I'm concerned, they have broken the contract by not providing the service. See you in court TalkTalk.

Posted by Denise Finnigan on the 11th February 2008

I agree with all of the above - the 6 months I have had TT has been hell. Now they have cancelled my direct debit without authority and charging me for the privilege... no apology and 20-30 minutes to try and get through to their rude and unhelpful customer services... Don't go there!... No stars if humanly possible.

Posted by Fiona Mccormack on the 3rd February 2008

British call centers are the worst, they don't have any technical knowledge; I wonder why they are shifting the call center to India. Good move....

Posted by Tom on the 31st January 2008

This is got to be the worst internet service provider ever, I've rang them up at least twice a week an I've been with them over 5months, goes to show they just don't care. Hence the problem is still not sorted!!! I'm still getting disconnected EVERYDAY and my download speed is no faster than a snail!!! Technical support is of no use, you will be on hold for hours, do NOT ring from a cordless, the battery will go flat way before you get to speak to someone, and trust me you don't want that to happen as it means start of the queque again!!! If you ring 2nd line they give you rubbish about your modem is at fault or you need to replace your micro filter! The list can go on and on. What ever you do, DO NOT sign up with talk talk, you will regret it! If your like me and already have signed up to this bogus company then I suggest you cancel your direct debit, don't worry too much about the court/debt collectors letters in the post, they broke the contract! Why pay for a service they cant provide you!

Posted by P. Odedra on the 14th January 2008

Had talk talk broadband from Nov 28th, nothing but trouble speed up and down, then it just stops and freezes up. If that doesn't occur, it doesn't connect and internet explorer cannot display comes up and it takes eons to reconnect. Browsing is a thing of the past its poor in the extreme.

Posted by Stephen C Martin on the 10th January 2008

I wish someone warned me about this service before I signed up to them. I was with them a year with no problems then my internet refused to work. First I got on to the phone to their technical support and after 20 minutes I eventually got talking to someone. I must have been on the phone for 2 minutes explaining my problem and the technician put me on hold for at least another 20 minutes (on reading the back of the bill I found I would be charged 1.00 per minute) I ended up getting my own technician out to take a look at the problem which turned out to be my modem. I rang talk talk to get another modem sent and had to ring a further 2 times to ask where the modem was as a good month pasted and nothing had arrived. I eventually ended my contract with talk talk and while doing this I found there customer service to be quite nasty.

Posted by Mary G on the 28th December 2007

I have been a talk customer from onetel time, use the broadband package and I can agree with the phone service being fair but the broadband is abismal. I get a speed of just 5kbs with a 3mb connection speed, it appears talktalk limit any p2p but when I d/loaded a 2.5gb game from a pay site it miraculasly done it less than an hour. I have spent pounds trying to improve this before Ii was told that talktalk limit was in force, I used their troubleshooter and that was as helpful as a choc spanner. I am going through the process of transfering my landline and package to another isp! Don't get stuck like me, they will tell you what you want to hear mostly anything but the truth. My rating is minus 5.

Posted by Taff on the 15th December 2007

For the last 3 and half weeks I have had a connected line twice no broadband, several complaints about their service. A totally useless service and the first thing they say if we have to send an engineer out it will cost you over 100 pounds. Check this yourself, check that yourself. IT'S NOT MY JOB, IT'S YOURS. I was getting calls for someone in Rotherham and they were getting mine over 100 miles away, totally useless. If my line goes off today I am going to cancel my direct debit and take them to court for lack of service, and I will also ring watchdog. NO SERVICE, NO PAYMENT.

Posted by Ian Edmondson on the 14th December 2007

Oh how I wish I had known this before I signed with them. Smartax 882 Broadband was fine, then like just about everyone else my speed slowed down to the point where it was unusable. Technical support hopeless, high level complaints just don't want to know. I now have to reconfigure the box every time I log on and they wonder why I sound so angry when I phone them up.... DO NOT sign to Talk Talk unless you too want to experience poor broadband speeds, connectivity drop outs, poor customer service, endless waits listening to piped music waiting for technical support to answer, technical support scratching their head and then giving you the number of another Talk Talk department to contact...

Posted by Sheena Matheson on the 26th November 2007

Please can anyone tell me the number for high level complaints??? It changes so much to avoid us. I don't know what else to do?

Posted by David J Bethell on the 23rd November 2007

TalkTalk is simply the worst company I've ever dealt with. We were advised before the system went live that we should stay with BT, so we 'tried' to canal the contract... not easy! They just ignore requests and are now issuing final demand and a termination request fee of almost £800. I'm filing a complaint and considering legal action.

Posted by Belfast Customer on the 14th November 2007

I have been on the phone to them now for weeks trying to get my MAC code from them and they use the same excuse each time that there is a problem with my line at BT because apparently MY line is rented from them. Also have to pay for my Broadband Service because of this even though I'm on Talk3 International which is supposed to be free - this is because of the fact that they cannot provide me the 'bundle' version of the service yet because Talk Talk aren't in my area. Funny that, considering they told me when I joined that they could provide the service for free. Now I'm having trouble and have been having trouble getting connections to the internet. Currently my speeds are 443 mbps download and 226 mbps upload. Strange how my sister who is on the same plan as me is getting 1922 mbps and 244 mbps upload. Don't go anywhere near this company they are charlatans! I've been onto OFCOM. Yesterday I called BT after being told that it was BT's problem and not Talk Talks and BT told me this is rubbish and has nothing to do with them. Stay well clear of Talk Talk. They should be forced to appear on Watch Dog again!!!!

Posted by Lisa Pearce on the 13th November 2007

Don't even consider!! I've been trying to cancel my contract at the end of my 18 months, BUT talk talk have changed my bt line to a LLU line which I wasn't aware of! and now to convert back to a bt WLR (which most other internet providers use) line is going to cost me £124.99.

Posted by Andrew James on the 10th November 2007

Useless! My Outlook Express has been off for a week. Technical support hopeless. Sound bored with life. They give you an action - doesn't work. Refer you on to second level technical support - hold for two hours - no reply. Fed up. Would change if I had the time.

Posted by Pam Ward on the 3rd November 2007

Stay well away - do not go for a deal with this dreadful, profiteering, charlatan company. As of two weeks ago my download speed can be and very often is as low as 0.3 Mbps. This means no downloading - even email takes a while to get - so I've stopped my direct debit to them, and for the second time! I first did this after experiencing connection problems - not just periods of total dropout, but funny little intermittent disconnects which made a prompt screen appear every few minutes, which was extremely annoying. Needless to say, it was impossible to get customer service, so I cut them off from my cash. Eventually (after 5 months) I found out how to communicate with their high level complaints team, and it transpired I had been 'using the wrong modem'. Actually, TT had never sent one, nor the Welcome Letter we're supposed to get - I had to go to local shop and scream at them until they gave me one.
After this, I had approx 2 months reasonable connection with the Smartax 882, but as the speed is now unusable I've cut them off from my cash again. They're breaking the contract, so I don't see why I should honour it. And may we surmise where the fault lies with this low speed? Well, according to TT it could be a mysterious virus that my computer, according to my antiviral software, has yet to catch, or it's BT's fault for installing a bad connection in the road. If you are nodding sagely at this point, you are probably in the same shit state as me. I've told them if they can't get this sorted I'm walking, and I expect no penalty cost when I do. If they cause me any legal trouble whatsoever, I will crush them in court.

Posted by Paul on the 28th October 2007

TalkTalk aren't just bad, they're like vicious hyenas. They couldn't even give me broadband and so I terminated my account, but still they went on printing bills and set a debt collector who started to send threatening letters (from the same computer and printer, but under different company names). I have challenged the company and am in the process of suing them. I have survived a heart attack and am determined to go on fighting. There's no point in ringing call centres; they just read the same technical sounding elementary procedures from a manual - you can even hear them shuffling the pages! They seem to be run by the same kind of young entrepreneurs who canvass in the local (Uxbridge Pavillion) shopping centres, posing as a big corporate entity like BT or BP. The important thing is not to be intimidated by them. I find the court staff extremely helpful. They are all in the business of milking the mythical cow, for line rentals, connection charges, disconnection charges, and so many other fancy charges that their computer is programmed to print! They're swindling so many - thousands upon thousands - of gullible and trusting customers. They were given the privilege of poaching Bt customers and they are abusing it, and the so-called regulators seem to acquiesce with their antics and give them ever more opportunities to swindle honest trusting citizens.

Posted by Ksm Bhatta on the 26th October 2007

Can't comment to much on the phone service but the broadband, well, great during the 30 day period when I could cancel my contract with no penalty... Ever since slow broadband speeds, if you can call it broadband speed sometimes as low as 28 k modem never above 2.5mbps, more frequent speeds recently well below 128kbp, satisfied... NO, NOT AT ALL. Steer clear!

Posted by David Grist on the 17th October 2007

I signed up, that was the biggest mistake ever. I had been connected for week it took me a week to find someone (who was English by the way) to understand what cancel mean. They play the game of delay the cancellation. This was the 4th October. I called back on the 14th October when I realized that my line was still working, only to have someone telling me that my contract was not cancelled. Can you imagine my frustration as I have cancelled my direct debit the same day.
There is no way I'm paying for the non service. No connection line, no access to my email, no possibility to send document...

Posted by Marie on the 17th October 2007

Cannot complain about the phone service but broadband has recently become impossible. During peak times (5pm to 9pm and weekends) I find it nigh on impossible to connect and keep getting the 721 error about remote computer failing to respond. Customer support blames the modem and that I should install the drivers again... I've done that and now it's made it worse. Every time I connect and have to go through re-registering my password. I just wish they would own up and say that demand has outstripped supply but no... they couldn't give a monkeys about customers. Just for info, second line support (UK call centre) tel no. is 08700878080. At least this way you can complain to someone you can understand.

Posted by Richard Williams on the 15th October 2007

Absolutely disgraceful service.
Most nights I cannot even get to google to search. The service is a shambles and a waste of time. Online games don't even bother pings from 60 -200 with no consistency.

Someone needs to report them for advertising a service they don't provide.

Should be sold as a 56k modem package.

Posted by User100 on the 8th October 2007

Talktalk is hopeless! Stay away from them. I have been with their phone - long before their free internet offer came into effect and as others thought "why not?" Big mistake. Their support is rubbish, long waiting and useless service regardless of where the call centre is located.

They all follow the same script and always try to lay the blame on you. Their speed has dramatically reduced since summer and at times my internet is non-existent or getting dial-up speeds. Have spent countless hours fiddling with my equipment and on the phone (or trying) to get to them result is same old same old and no one can resolve the problem. I have given up and can't wait to switch. Be warned and don't get tempted by Talk rubbish! Now I am willing to pay money to get out and get a good service.

Posted by Juan Rodrigez on the 8th October 2007

Beware - it's not cheap if it doesn't work! From having 3 years trouble-free service with our previous ISP we now have constant problems with no connection, slow speeds - etc etc etc -

Posted by Richard Turner on the 1st October 2007

Rubbish, all of it! Not just Talk Talk, but BT as well! I have been with freeserve (till they took on call centres abroad). First problem I had with them it was easier to jump contracts than wait for help. Wherever you are you get better tech help in the first four weeks. Whatever the supplier, the problems are yours - it's the line, or your settings, or have you switched it off and turned it on again?

My anger is with the government that forced the internet on us all but have failed to regulate it properly, and trading standards (who are the government as well) who fail to look after the consumers who pay for shoddy telecommunications.

Posted by Alex Phillips on the 23rd September 2007

This company is awful. Since leaving for university and coming home after 6 months the connection has mysteriously halved in speed from 1mb to 512k.

My uni connection: Karoo = 8mb- £20 per month- download-800kbs-upload 40kbs

Talk talk = mb-download-50kbs

It's a complete joke. All over the Net people complain about this company. They obviously don't care that people are getting awful service and they all seem so big that the easiest thing seems to be to get out as easily and quickly as possible.

Posted by Laserguy on the 19th September 2007

It's a sick joke, the speed has dropped as low as 40.7 mbps. Wish I'd stayed with prevoius provider. Can't wait to get out of my 18 month contract.

Posted by George F Brown on the 19th September 2007

I have wasted hours of my life and almost ended up in tears of frustration trying to get technical/customer service/financial departments to sort out my problem. They added software security to my account, which I didn't ask for. When I spotted the charge, I stopped the payments to them and called and cancelled the service. That was in May.

They put a bar on my account over 2 weeks ago due to non payment (for a service I never asked for - interesting!)

Outsourced support where staff are untrained, fully scripted and totally unable to respond effectively. I have two months left of my contract and will be running as far from Talk Talk as possible. Their customer service is non existent and has extremely long hold times - if you get through at all. Hot tip - if something seems to good to be true (free broadband) then it probably is! Steer clear! I would give no stars if I could.

Posted by Sarah on the 6th September 2007

I cannot believe I was so gullible and signed up with this awful company! The contract I signed was put into action over a week before the date which I agreed with them, even after I had already cancelled it via email and written a letter.

It seems this company has a 'get out procedure' in place only to make the contract look longer than it is. I have had to pay out a considerable amount of money due to the mess they have made to my telephone line and can see how they are able to offer 'free' broadband, by getting money out of anyone who's name is unfortunate enough to enter their system.

Posted by K Starsmore on the 3rd September 2007

I have been with TalkTalk for some 15 months (before Free Broadband). My line rental was via them and the Broadband connection was slowish but acceptable. I then went on to their "Free" broadband about 6 weeks ago, which is using their equipment via LLU at the exchange. It has been disastrous! It is slower than dial up and often it's unusable, and I have had no end of problems.

Their technical helpline in India is always busy. They try to be helpful, but at the end of the day the bottom line is that their equipment and infrastructure are totally inadequate.

Do not be tempted to sign up to any of their Plans. My own fault I suppose. They say you get what you pay for. Well if only I was getting what I am paying for - which is a broadband connection that is usable. More often than not it is not usable!

Posted by Graham on the 2nd September 2007

We are not new to broadband but switched to this rubbish Talk Talk service.
If problems happen the first line response, outsourced abroad, is difficult to understand the operators, they stick rigid to a script which is long winded, repetitive and fails to address the problem. They do not listen and often cut you off after 40 mins. Spent 2 full days being told it was my equipment when it was in fact their line (this has happened a number of times). Overall service is slow to connect, line speed is slow and very unreliable. The only positive was it was free, but as the old saying goes you do not get "anything for nothing". Would love to get out of the contract but Talk Talk are unable to agree with us when it actually started. Steer clear!

Posted by Alan Beaumont on the 9th August 2007

I, too, have been with Talk Talk for a couple of years. When my next door neighbour told me that he was receiving free broadband I contacted Talk Talk. They immediately adjusted my account so I no longer have to pay the £10 monthly fee.

Posted by Les Ladbrook on the 29th July 2007

Why am I still paying for my free Broadband service? Can anybody tell me, I have been with TalkTalk for nearly two years.

Posted by Richard Thieman on the 12th July 2007

Talk Talk broadband is absolutely superb - at least if you’re a masochist who enjoys hammering nails into your head. Continual slowdown, freezing on pages with more than a couple of thumbnails, the need to refresh constantly to force pages to load, a ridiculous amount of dropout at peak times, speeds running sometimes slower than dial-up and an after sales service apparently run by the 3 Stooges is all just peachy. I mean, who could complain about that? It’s not like we're in the 21st Century or anything, is it?

Seriously you will regret taking this service if you get it. Trust me as one who was stupid enough to do so and has since run the hell away from it. Of course, I had to threaten Talk Talk with Ofcom to get the result I wanted (a cancellation of the direct debit, a hesitant apology and a mumbled recognition that they had poached my existing AOL Platinum account by not telling me that switching my calls to them would kill it, etc.) and I’m now coming back onto the internet at a speed that is actually broadband. Just think - I will be able to properly visit websites again, properly load pages again and stop worrying that my computer will choke every five minutes. It will be just like old times. I simply cannot wait.

Posted by Jon on the 11th July 2007

I've had Talk Talk for over a year now and everything was great till the exchange was taken over by them...since then I can not get any file sharing programmes (tell a lie they connect but the speed is so slow it's 5 times worse than dial up!) However, if iIwant to transfer files by MSN Messenger the speed is fine . As far as I'm concerned you pay for what you get ...free broadband not worth it

Posted by Alan Beard on the 10th July 2007

As we are already with Talk Talk for the telephone we thought we would have their line rental too along with broadband. Modem etc. came no problem, live date no problem but connecting huge problems. Click on new email address put in name etc with full stop and underscore but after dozen tries gave up. Kept getting address not permitted. After 2 hours on telephone to broadband technicians who could do nothing as apparently their system had crashed I gave up. Why oh why can't we talk to someone in the UK who actually understands your problem?

Posted by Mojo on the 5th July 2007

Switched to a Talk3 plan a couple of months ago. Informed a few weeks ago they were upgrading the local exchange. Ever since, I have had connections dropping and at 6:30am this morning I am getting a connection speed of 8Kbps, 1000x less than the connection I am supposed to be getting!
Question is, am I still tied in to the 12 month contract when the service is so bad?

Posted by M Cripps on the 5th July 2007

Worst thing I have ever done is to switch to TalkTalk. Their complete BB service is appalling. Consistently slow downstream speeds, no faster than dial up. Connections constantly dropping. A totally inept first line support organisation that is outsourced abroad.

To make matters worse my only escape is if I transfer my line back to BT and then switch to another BB provider. And BT will charge me over £100 for the privilege of rejoining them as a customer.

I would advise anyone to KEEP WELL AWAY from Talk Talk.

PS How can I give a Zero Rating?

Posted by Jim Mccann on the 29th June 2007

Worst experience in my life with TALKTALK. I got connection live after 50 days of waiting and after that extremely slow Internet speed. NO support. Very rude to talk India call center is better at some extent compared to the UK call center. Worst man. I tried because it was cheap but sorry guys, horrible experience.

Posted by Sumit on the 26th June 2007

Everything was great with Talk Talk for about a year, then suddenly my line went dead. But I still had broadband!! (???) My phones work fine when tested elsewhere and Talk Talk say the initial line tests are ok. None of it makes any sense! Further to this Talk Talk say if they send a BT engineer out to check it, and the fault is at my end, they have quoted my crazy fees for this from BT. Surely this is what I'm paying Talk Talk for? I'm lost in all this and don't know where to go next. Any ideas out there folks?

Posted by Shona Blacklock on the 17th June 2007

Took an extra month than promised, but once you're connected, it's great. TalkTalk International, £20.99 a month including line rental and maximum broadband speed (this is usually down to the exchange, and it's not their fault anyway!). It's just too silly of a price to not switch. So silly, that TalkTalk is making a loss. :)

Posted by Anonymous on the 7th June 2007

Caro Nyaga, same thing happened to me. I got connected Nov 2006 and everything was running smoothly. Three months later, my broadband connection went dead. After a month, and a fortune in phone bills, Talk Talk admitted they didn't know what the problem was, and blamed BT. I contacted BT, and they could find no faults. So bye bye, Talk Talk, I cancelled straight away. Although it took another month to cancel, they tried charging me for two payments after I left, and they (incorrctly) informed me that my line would automatically be passed back to BT.

Absolutely useless. Technical support? Asking me to try different modem/microfilters/phone sockets is NOT technical support!

Unfortunately for me, I switched to TIscali next... dumb dumb me. It's been three weeks and they haven't been able to connect my broadband yet. If possible, even worse than Talk Talk... at least they occasionally rang me back!

Nightmare from beginning to end :(

Posted by Frustrated on the 1st June 2007

I used to be with Pipex broadband - I never had a problem with Pipex so I would recommend them.

Now I just changed to Talk Talk because I fancied a change to see what they were like in terms of reliability, at the moment it's been a good experience (touch wood), I provided my MAC code and 10 days before the actual due date, the connection was available, I am getting 2.2 Mbps speed at the moment but I received 5.1 Mbps with Pipex so not too bad.

I don't know why people moan about their connection being 2.2 Mbps, a server connection rarely has an upload speed greater than 300 K anyway, for example, 2.2 * 1,000,000 = 2200000 / 8bits = 275K download speed, a server rarely gives you more than 300K per second anyway so I don't know why people complain about download speeds.

Posted by Mr Man on the 11th May 2007

Give you web space but you can never host anything, I've been with talktalk for almost a year and never been able to access it using cuteftp pro or even typing the ftp address in ie7. Shame as everything else has been fairly OK

Posted by Steve on the 8th May 2007

Joined talk talk on April 2006 waited for 1 month 2ks to go live, enjoyed talk talk for 3months after that the whole thing went dead on August 18th. Wasted my time to call customer service for 3 months, they told me the problem is B.T and I have to call them. What? I am paying them they should deal with B.T. Cancelled the contract told them am not paying any fee. They ruined my life, I went back to BT and am with AOL am happy never go for cheap deals again my friends out there.

Posted by Caro Nyaga on the 20th April 2007

Absolutely disgusted at their treatment of me. Signed up for Broadband in October last year with a go live date of 17 November. Despite numerous calls/emails I AM STILL WAITING. I am so frustrated by it all - I now want to change providers but need a MAC code - or do I? As it's never been set up presumably I don't need this?

Posted by Frustrated Talktalk Customer on the 2nd March 2007

Free broadband.. yes i believed them to then too then again ive believed in the tooth fairy and father xmas. Go live on broadband as come and gone lots phone calls past from one post to another then funny line goes dead when they get stuck what to say, seem s to me once again a con to get you to sign up on there phone service poor So if I was you I would keep away from talk talk unless you got hours of time to waste on the phone this is as bad as tiscali and I would not wish them on my worse enemy Talk Talk may have a good phone deal but i would stay away from promise of broadband

Posted by Ros Blue on the 18th February 2007

Really bad service in the beginning, endless calls and passed from pillar to post..took 8 months to get broadband switched over...didnt get the modem I asked for BUT today got connected and its much faster than my last broadband and customer service has vastly improved. Fingers crossed?

Posted by Mmmmmmmmmmmm on the 7th February 2007

Ordered TalkTalk broadband in October 2006, with a live date of 17 November. This came and went, and was eventually given a new date of 17 December. Again this passed, and I kept receiving new live dates when I managed to get through to the call centre, like the unlikely Christmas Eve. Untold calls and visits to Carphone Warehouse shops later, my broadband apparently went live a few days ago but it's now February and I'm still chasing them for the modem. A cheap deal, but at a price. You have been warned!

Posted by Mjt on the 2nd February 2007

When am I going to be connected to Talk Talk Broadband?. I signed up to the comprehensive package deal, British Gas/
Talk 3 on October 23rd last, this, as I understood it , entitled me to Free Talk Talk Broadband, What's happened?

Posted by Wilfred Shaw on the 23rd January 2007

Took ages (and a few phone calls) to get a connection date, but has been pretty smooth and trouble-free since then.

Posted by Nick Midgley on the 19th January 2007

i work for them

dont do it!!!!!!

trust me

Posted by Anonymous on the 2nd January 2007