I have only been with talktalk a short time but already not getting the service I was told was there for me. I tried to talktalk to some operators one evening for four hours and they kept me on the phone for ages then hung up on me, how rude.

Posted by John Curley on the 27th July 2010

Phew. Initially all was well with Talk Talk - but suddenly the download and upload speeds dropped off. 3.48 download 0.63 upload. At first the speed was 8.00 download... I have tried to query this. Not able to speak with anyone. Same problems as others listed below. Disappointed with the internet. Phone calls are fine.

Posted by Attecake on the 25th July 2010

Talktalk are worse than Tiscali - and that's saying something. They've just pushed up by 25% their broadband only prices - they say its to align them with others in their company. Rubbish. It's a crude marketing ploy to force broadband only customers to take their phone line as well. Talktalk don't care about existing customers. in fact they don't care about anything. They now charge nearly £20 for a broadband service - totally ridiculous.

Talktalk must be voted No. One rubbish ISP

Posted by emmy rees on the 25th July 2010

We had to wait for for the internet connection more than 5 weeks and had to call them and ask for the router, because they did not bother to send it. Connection is rubbish, it is constantly on and off, can't even properly check my mails.

Posted by ela on the 23rd July 2010

They are rubbish. Download speed of 0.20 meg (0.3 on a good day), upload speeds of 0.70 meg. Absolutely terrible.

Posted by kris on the 21st July 2010

I got talk talk a month ago when I shifted to Birmingham area. The wireless router I got was not working properly (even though very low speed for LAN). I tried to contact talk talk but after wasting hours and hours daily on TT customer services, I came to know that there is no proper system to replace a faulty item (forgot to add wireless router is sub-standard called wireless g-router). Without using internet, I got my first bill which is wrong as new connections team member told me that I have to pay £29.99 for installation fee (as I was a former Virgin Media customer), instead of this amount talk talk charged £69.99.

When I contacted customer service again yesterday, after hours of holding they simply said this is the only installation charge which TT do, there is no concession. I am really surprised, how fraudulent behaviour they have, just for a few extra pounds they are misguiding innocent people. This is against the fair trade policy and it should be stopped at least in this country where there are a lot of rules and regulations for fair trade. If somebody can guide me where to complain and what to do to resolve the whole issue. I am willing to end the contract with TT.
Regards

Posted by Dr G Raza on the 21st July 2010

As I've said elsewhere, everyone that decides to go to war with TT needs to record everything. Also, you must complain to OTELO, OFCOM, Consumer Advice etc. If you are a Tiscali customer who has been ensnared by the takeover, try writing to their customer relations team at:
TISCALI CUSTOMER RELATIONS
P.O.Box 15323
Birmingham
B46 9BW

Posted by Mike Selwood on the 19th July 2010

4 Weeks and I have had enough, back to BT I go because talk talk are a joke simple as that. The speed is slow, the equipment they send you must be worth pennies because its so poor then on top of everything you lose connection randomly and the customer service is non existent.

Posted by Liam on the 18th July 2010

Currently going to a solicitor as I moved from AOL to Talk Talk, had no service for 2 weeks, now talk talk have changed my number and say it's not their fault, also saying it's impossible for me to have my old number back. And to top it all my talk talk account is registered with someone else the other side of the county so I can't even talk to someone about it! 4 letters of complaint and all I get back is a letter saying sorry it isn't our fault!
I suggest everyone having similar problems calls consumer direct and trading standards because they seem to be doing this to a lot of people and until there are a lot of complaints nothing will be done about this terrible and inept company, which is why I'm now going to the small claims court!

Posted by Mark on the 15th July 2010

I am disgusted with this company. I won't go into the saga but suffice to say we moved and thought they sounded like a good deal - three months later still no broadband - tried to leave they said we had to pay £140 odd to leave - left anyway and went to O2, TT refused to give O2 the line - same with BT - so have to stay with TT until contract ends. Many years of my life on the phone either listening to city lights (which song now brings me out in a rash) or foreign call centre workers (is there absolutely no way to get through to a person who can actually take the buck!?). And to add insult to injury - for 20 years I had a gateway email address that had been operated by Tiscali and when TT took over Tiscali they closed down my email!!! Without even so much as a by your leave they shut it down and it took me weeks before I realised! This company is dangerous I CANNOT WAIT for my contract to be up. As for using the phone and the broadband - we choose not to, even though we are paying - they are not getting one more penny other than the line rental. We use our mobiles and have made other arrangements for the internet until such time as we can sign up with someone else and use it at home. I HATE TT!!!

Posted by Kate on the 15th July 2010

Can anyone please give me an email address to make a complaint to TalkTalk. I, as well am not happy with their service at all.

Posted by Emma on the 12th July 2010

We signed up in our local Tesco Store for the Talk Talk package,phone and broadband, signed a direct debit for the quoted monthly amount, then when we got in touch by email we were told that we must pay a further £12.00 a month as our areas telephone exchange is not ready for the cheaper line rental option.We have a contract stating that we pay Talk Talk and not BT but we were told that it is wrong and the package should not have been sold in our area, it has taken us three days and many many long hours on hold trying to get this illegal contract cancelled, how do we complain to anyone at Talk Talk headoffice as many people in our area must have been conned by the same plan.

Posted by Ann Markham on the 12th July 2010

Please please please. I beg of you do not join TT. They are the worst worst ever.
I joined TT from BT in 2008. To cut a long story short, I took them to Otelo and got money back plus some compensation. I then joined Tiscali who then got bought by TT. I have been trying to get shut now for a month. Call system is useless, their agents are useless etc etc.
My advice is if you are with TT and decide to leave, you must treat the affair as a military campaign. Everey time you call them you must have pen and paper ready. Get the name of the caller, note the start time of the call. Try to write details of the call and note the length of the call. Do this for every call. Also write and make sure you pay for special recorded delivery. Most of all, make sure you complain to consumer direct and Otelo otherwise nothing will ever get done. It is no good complaining on here and nowhere else. Be prepared for a long drwan out campaign.
I switched to Plusnet. All is fine. There were no problems with the switch but when I phoned TT for a MAC, I had to threaten them with Otelo.
Anyway, good luck. Just remember, you have to write absolutely everything down.

Posted by Mike Selwood on the 8th July 2010

I wish I had checked this site out before I placed my order...DO NOT GO WITH TALK TALK...YOU HAVE BEEN WARNED...

Posted by Nick Davies on the 5th July 2010

A well dressed fello rang my door bell at 1.15p.m. yesterday 3/7/10. Did I know that BT were upgrading the local exchange and I could get free Broadband? . He made a note of my Postcode in a rough notebook I can't honestly think if he asked for the phone number, but he did ask for my handset! whereupon I belatedly asked for his ID.To which he produced a rather battered TALK TALK card. from his back pocket. Knowing their reputation I immediately said No THANKYOU and unbecoming of the 65 YR old gentleman that I usually am,slammed the door in his face. He immediately kicked it back open with his left foot and started hurling lessons on manners!! and isued threats if meeting me in the street.I eventually got him off my property after threatening to call the Police, politely telling him to P**S OFF!! and reclosed the door. Due to my age I was completely shocked and had to rest for a while. I am still considering reporting this incident to the Police, but am waiting to see if the little swine has signed me up!! Only time will tell.
I have the address of TT's HQ at 1, Portal Way London W3 6RS. to which I shall be sending a written complaint, but I very much doubt if I shall get a reply.

Posted by Roger Bowden on the 4th July 2010

Do not use this company , They are the worst people you can deal with use any other provider !!

Posted by Steve on the 1st July 2010

PLEASE COME BACK TISCALI!! TALK TALK ARE ALL TALK TALK. I HAVE BEEN TRYING FOR THREE WEEKS TO GET SOME ACTION IN RESPECT OF MY SLOW SPEED BROADBAND. I HAVE WRITTEN SIX TIME BY EMAIL AND GET THE SAME STUPID AUTO LETTER TELLING ME THAT SOMEONE WILL CALL ME BACK. YEP YOU GUESSED IT NOBODY DOES. TODAY I ACTUALLY GOT THROUGH TO AN INDIAN ENGINEER WHO POLITELY TOLD ME THAT A SPEED OF 0.44MEG WAS A VERY GOOD SPEED. IT IS FOR LOOKING AT STILL PICTURES WHICH DOWNLOAD AFTER THE HALO HAS DONE ITS ELONGATED TRICK. IT TAKES FOR EVER TO SEE MY BANK ACCOUNT STATEMENT. LAST THURSDAY THE SPEED DROPPED TO 75KBS WHICH BARELY REGISTERED ON THE SPEED CHECKER. I HAVE TODAY TOLD THEM THAT I WISH TO CEASE MY CONTRACT, ONLY TO BE TOLD THAT THERE WILL BE A CHARGE FOR THE PRIVILEGE. NOT ONLY DO YOU HAVE TO PAY TO ACTUALLY SPEAK TO THESE IDIOTS YOU ALSO HAVE TO PAY WHEN THEIR SERVICE IS NOT WHAT WAS PROMISED. THERE IS A GAPING HOLE IN LEGISLATION HERE WHICH NEEDS TO BE LOOKED AT. I BEG YOU PLEASE DO NOT USE THIS COMPANY. I AM OFF BACK TO B.T. MY STAR RATING IS NIL BUT THIS SITE WILL NOT ACCEPT THIS.

Posted by christopher parsons on the 30th June 2010

Absolutley terrible! AFter i finally got set up which took 3 months, the service was so bad i decided to cancel and go with Virgin. After 3 months they are still trying to bill me!

When will this nightmare end - NEVER GO WITH THEM!

How can i take this further trading standards maybe?

Posted by JOsie on the 29th June 2010

DONT GO WITH TALKTALK,WE WERE PROMISED BROADBAND FOR £6.99 PLUS LINE RENTAL PRICE IN JANUARY,NOW ITS JUNE AND STILL HAVENT GOT THIS,THEY ARE FULL OF CRAP,ROLL ON 6TH OF NOVEMBER SO WE CAN LEAVE THEM,THERE BROADBAND IS THE SLOWEST I HAVE SEEN,THEY DO NOT HELP YOU OVER THE PHONE,PLUS THEY CANT UNDERSTAND YOU AND YOU CANT UNDERSTAND THEM,DO NOT BELIEVE THERE LIES

Posted by george on the 23rd June 2010

Worst ISP there is. My landlord has them chosen and wont let us change it. Every night their DNS servers appear to go down which is an absolute nightmare if I'm doing some late night revision.

This company is a joke. Almost as bad as First buses.

I like how the reviews start in January 2007, and are still as bad 3 and a half years later.

Posted by Anonymous on the 19th June 2010

I also used to be a LineOne/ Tiscali customer (three-star rating at best), and was hoping that TalkTalk's takeover wouldn't cause too many problems. Until now I'd decided that they were providing a reasonable service at a fair price.

After my experinces today, though, I believe their customer services to be staggeringly incompetent - and probably dishonest.

When I rang to report a total outage of landline/internet connectivity, they could find no record of my account, so transferred me to their sales department (go figure!!).

The Sales department coolly informed me that the line was OK but that my line had been disconnected (no reason given). The only solution would be, I was promised, to start again completely with a new contract - I'd even get a welcome pack!

Despite my protestations we even got to the stage of arranging a new direct debit - and then my internal alarm went off and I pulled out of the deal. I prised out of the guy yet another customer -ahem- services number, which had an inaudible apology message which then cut out.

Happily, the full service mysteriously reappered after about 3 hours' outage. Huh??!!??

So a three-star deal is downgraded to one, because:

a) The customer services department had no record of my account;

b) They referred a report of a fault to their Sales Department;

c) They either dishonestly concealed a technical problem with outages; or they concealed their reason for disconnecting my service.

Posted by Will on the 18th June 2010

what a joke! applied for tt pro.. they missed 2 install dates (i had to call to find out), then i was told my order was cancelled so sales put through another, then i was told my original order had not been properly activated so it would be approx 24 to 48 hours.. then 5 days.. last i heard it would be up to 28 days because of some technical difficulty. (1 star coz no minus and FORCED to click on something -this is a useless rating site if you cannot give honest ratings)

Posted by adrian close on the 17th June 2010

Awful company. I have never even been with them yet they are pursuing me for money they say I owe them! I've NEVER had a Talk-Talk account! They accept it is incorrect, then send me threatening letters - threaten to set collection agency onto me, and to damage my (spotless) credit rating! What bullies these people are! Scum of the earth. They have rang me at least 4 times now, always trying to get my date of birth info out of me (of course you should NEVER give that to someone who has telephoned you and not you rang them - they could be attampts at identify theft.). Anyway, to recap, their opeartives have twice admitted to me that they are incorrect and I do not owe them any money at all. Yet they still keep ringing me and sending me threats at least twice a month! I think it's quite clever really, as to contact them you have to call a premium rate line, they keep you on hold for 5 -10 minutes, take a few minutes over security and then agree you are in the right - but by doing so, for the cost of a stamp they get you to spend over £1 to ring them! Also, I guess if old people got therse threats they might pay up out of fear. I've explained to them they are trying to bully money out of the wrong guy with me! :)
Join them at your peril!

Posted by Glen Graham on the 10th June 2010

Want to move to O2 from Talk Talk as they are giving me a much much better deal. Have been with O2 for my mobile for years with great service from them. I have been with Talk Talk for a few years now with few complaints but I have tried since 5th June to get a Mac Code and cancell my broadband and phone with them. The only thing I am getting is the run around and high blood pressure. I have emailed using their online form, I have phoned, I have been on hold forever and I have been cut off. Using the only address I can find on the website, I have written to cancel everything and requested my MAC code in writing within the permitted 5 days. I have also cc'd Ofcom on this letter and obtained proof of posting. Hope this does the trick.

Posted by Elaine on the 10th June 2010

Terrible.
Was with tiscali before the full talktalk take over, and just within the past few weeks internet has really slowed down. I can't watch any videos as it has to constantly buffer, whereas it used to run nice and smooth all the way through. My son wants to play on online games with his friends, but the speed is now far to slow to play them. Pages take far longer to load, even with Google Chrome, let alone IE8, and the overall download speed has dropped drastically, from what should be broadband speeds to dial up speeds. Terrible, I feel for all those who, like me, had great service from Tiscali and are now hating talktalk.
As soon as I can change services the better, I need my old speeds back, wherever they come from.

Posted by Tom on the 6th June 2010

hy there, i just want to ask where i can make a complain about talk talk. i ve moved my house a month ago,i ve been told that i will be charged 30 pounds witch i was ok with that.after i moved i ve been charged 70 pounds plus they never closed the old number and i still get charged for not using it.that s not all.in the new house that i am the internet dosen t work as well and for a month i ve called them to try and fix it but,99 per cent don t speak english and don t help u at all.i must have phone 100 times now i just had enough.please let me know where i can complain.cheers

Posted by ionut tumurug on the 4th June 2010

I have now been with Talk Talk for over 4 months and still not received a bit - I have tried to email but cannot set up an account - called the helpline today to be advised that my order was still being processed - tried another number which confirmed my broadband is up and running - concerned that although I have tried to get through to Talk Talk about this that at some point I am going to get an huge bill - helppppppppppppp

Posted by sharon briggs on the 4th June 2010

Hi Everyone,
I just came across this website and thought I would mention this. Up till now it has been impossible to migrate away from TalkTalk and many people are trapped as with any 'LLU' provider. The good news is that you CAN NOW MIGRATE AWAY! But only to one company, the Utility Warehouse. Have a look here: Utility Warehouse
If you need help & advice call 0800 298 8068. Hope that helps some of you.

Posted by John on the 4th June 2010

Talk Talk have manged to not only lose my home phone number and give me someone elses, they have managed to lose/delete our ISP username and password details, and our online account. So to sum it up, no one can call us as we dont have our home telephone number, we are getting called by people we dont know and are having to tell them that person doesnt live here, and the worst of all no internet. We called the TalkTalk helpline, they sent out an engineer who at the exchange reported nothing wrong?! The TalkTalk helpline person was baffled as to what was going on here. He said he will look into it and it will take at least 6 days. NO Phone, NO Internet, Bad Times...

Posted by Ijaz on the 3rd June 2010

I totally hate this shables of a company, in a few simple words it sticks, I left them over 4mths ago and they are still trying to get payment for a service i no longer get!, what a buch of tards they are stay well clear of them.... get yourself a broadband booster socket from maplin electronics costs about 19.99 or somthing.... or you could just disconnect your bell wire, and volia your internet speed goes up!

Posted by fed up talk talk customer on the 3rd June 2010

Crap Company, Crap Speed, Crap Service Crap Every thing. AVOID!!!

Posted by Rick on the 1st June 2010

Absolutely awful. After switching my line rental over nothing works. Internet connection keeps dropping out and can't use the phone because of all the background noise and that drops out too. Absolutely terrible...

Posted by Steve on the 30th May 2010

If you want the BIGGEST nightmare of your entire life then join talk talk. They are the biggest bunch of liars you could ever find. They are the worst company anyone could ever find. You would have a better chance of winning the lottery than to get a worst company than talk talk. Their customer service is part of a scam to fob you off you cant even understand what they are saying which is also part of the scam and it's the same old script all the time. I thought the government were supposed too crack down on this sort of trading scams but it seems it's being run by the mafia.

Posted by steve on the 29th May 2010

I joined Talk Talk back in January. They connected me to the phone ok, but I am still waiting for broad band to go live. They keep on saying that it will take7-14 days to connect this is every time I phone up. Then they asked me to get a mac code from aol and that it would take 7-14 days to connect. (They lied) I had to get another mac code and that has nearly run out. Every time I phone up I get a scripted idiot on the phone saying 7-14 days. I have spent countless hours on the phone to them its like communicating with a Parrot, they say the same thing over and over again 7-14 days. I would never recommend any one to join this appalling company, I would not want to be responsible for the stress it would cause them. In my view this company is trading illegally and I think its time the government put a stop to it. I have NEVER EVER known such a useless company in all my life. It's no small wonder that this country is in such a mess if all businesses are run like this bunch of cowboys are running.

Posted by Stephen Bevis on the 27th May 2010

If I had a choice, I would leave talktalk now. When I joined talktalk, I gave my direct debit details. A month later my services went live, a month after that my service got suspended because apparently I had not paid the bill because I thought, they should collect it by direct debit. I gave my direct debit details again, a month later again my services got suspended because billing date was 7 th of May and direct debit takes 14 working days to setup and my direct debit went live on 9th of May.

I was so disappointed, I called them again, I started shouting on telephone, a manager came to talk to me, I shouted even more, they cut the line, I called again, I had no luck to talk to a human being who would understand my frustrations. All I was asking was that talktalk did not notify me before suspending my account. Every other company notifies their customers before taking such an action. Once my contract is over I will say hello to BT and BYE BYE to talktalk. I have told talktalk if this happens again, I am done with your contract and your services.

Posted by Zabih on the 27th May 2010

Stay away folks, talk talk is good for minimal internet activity only such as checking email or browsing facebook, anything else and you want a different isp. Sundays and evenings when you're most likely to use your internet is the time when it's at its worst. Absolutely the worst internet yet and we've used most of the main providers. Personally I thought virgin was by far the best internet to wish for, I can honestly say virgin in my opinion is like a cheetah versus a gang of sloths high on pot. Outstandingly bad = talk talk. Outstandingly good = virgin.

Posted by kier on the 25th May 2010

I concur with all the previous comments as to Talk Talks disgracefully slow broadband speed (look up the definition of speed). I also was persuaded to stay with them after they took over Tiscali, what a mistake. The download is so slow most of the time, trying to watch video clips on BBC News is virtually impossible. Download (I loath to write the word speed) has been recently 0.35 and the PING 136 & 75 what a disgrace, they are taking our money by deception. It’s a pity they don’t know what customer service is. I am sorry but I cannot give them a rating -2 on a good day.

Posted by Bruce Battams on the 22nd May 2010

I've never been so happy with talk talk than I am today, I received a MAC code via text... after 3 months of random cut offs and ridiculously low speeds... I would not believe a word that comes out of their mouths. Talk Talk insisted that the fault was with my line, well 3 engineers later that was proved wrong... Their next excuse was that maybe the extension lead I was using from the main BT socket to my router was slowing the connection down lol, then it was the router itself! and then the ADSL filters... Originally I signed up with Tiscali, there service was great, stable connections great speed then talk talk tuck over and well that was the end of that... I'm counting down the days until the migration takes place and join my new provider, so I never have to deal with those fools again. Avoid like the plague!

Posted by Qtes on the 19th May 2010

Never use Talk Talk - I have been waiting for over a month for them to install my phone line. I have sat in on 3 different occasions and no one has come to install my phone line. They never call you back and the staff are rude. Never Ever Use Talk Talk.

Posted by Jennie Thomson on the 18th May 2010

Cannot believe it downloading windows updates at 19 kbps...WOW! Need to sit down the speed is blinding. Well done Talktalk can you tell us all how you achieved this amazing speed!!! Rubbish! Rubbish! Avoid this disgusting company!

Posted by Diane on the 17th May 2010

Same situation as John... Weekend and evenings 56 to 269 kbps... Customer service/Tech support = rubbish, do not even waste your time on these jokers.. Used to get around 3 to 5mbps at peak 6.5mbps off peak... friends on BT, Orange & plusnet further from exchange get much higher peak speeds 3.5 - 6.2mbps... Talktalk can get stuffed! Not paying £15 a month for dial up speed like me, I urge everyone to vote with their feet & hit them where it hurts in their pockets... Anyone considering joining, just ' DO NOT DO IT.' One very angry soon to be ex customer... Try paying BT for more capacity Talktalk!!! You do not deserve even a single star for Rating, was looking for a Minus button to click, I regret even giving you 1 before I am allowed to post!

Posted by Rick on the 16th May 2010

Rubbish service. My internet is always slow, and TalkTalk makes it impossible to contact them without 101 different pieces of information that I had no idea even existed.

Posted by Will Galliers on the 15th May 2010

Talk Talk are unscrupulous and have actually taken over my phone line and broadband supply without my permission and without informing my own broadband supplier, or going through correct channels. My internet is now much slower and more expensive. I have called their helpline many times and they are all nice as pie until they realise you have a complaint and then they say they need to put you through and hang up on you - this has happened three times in one day. They do offer some cheap deals but their sales reps are unscrupulous - they promised me speeds of 24mbps even though I have now discovered that its impossible to get more than about 4 in my area. I would never use them even if it was 24mbps and really cheap, once you have any kind of problem there would be no-one to help you or advise you. I have been force to give a one star rating as it won't allow me to leave a review without adding a rating - otherwise I would have given zero stars.

Posted by AMY SMITH on the 9th May 2010

Can anyone tell me where I can get a complaints form from. My line was out of action for three weeks in March/April. I spent over £15 in mobile phone calls and over £10 on my husband's mobile plus my daughter's E.Mail to report the fault was ignored. I visited Car phone warehouse on 4 occasions who also reported the phone out of action. In desperation I wrote to Southampton office. On the occasions I did get a human being to answer I either could not understand them or them me. On two occasions the just cut the call. Eventually an engineer called and said the problem was outside and that he would put it to 'stage 2' another week and further calls and the cable was mended. Another day till an engineer arrived who had no idea what the problem was and came indoors expecting to diagnose, it wasn't until I told him the background he then completed the work. What a terrible service. No one in the company seems to' talk talk' to each other. We are most disappointed and feel we should have some kind of compensation for all the terrible service.

Posted by scarlett on the 2nd May 2010

I had a visit the other day from two people wearing suits. I opened the door and was told right away 'was I aware that the telephone exchange had been upgraded for this area?'. I said I wasn't. The woman was very happy looking and started telling me 'Oh yes, it has all changed and you and everyone in this area stands to really save cash because of it...didn't you even know about this?'
'No.'
She kept throwing this in, 'didn't I know about this, apparently common knowledge!'.
Then she said did I use the Internet.
'Yes'. (Little did she know, I am considered by family and friends as THE internet. I am a PC repairs man/tech head who thrives online and there isn't much about the online, especially UK ISP prices world that I would not know about or have heard of!)
She then had the gall to lie to my face: 'Well are you still paying for your internet?'
me: Yes.
Her: 'You are??!'
me: Um yes. It costs money right.
Her: 'Oh no not any more, you and everyone in the XXXXXXX area have now got completely FREE INTERNET!'
me (getting angry): 'Look it is NOT free. I know that as a FACT ok.'
Her: 'It is FREE SIR. I can tell you that your internet is now completely free for you in this location!'
me: 'It ISN'T free. I know about the internet, I use it a LOT and I can tell you without fear of being wrong, the internet access here, or anywhere I'd guess, is NOT FREE.
Her: 'Sorry Sir but I can't believe you won't accept it that the exchange has now been changed and it's free here now...'
me: OK. Look!. Would you like to come in, the internet is ON right now. Let us go and USE THE INTERNET, to type in a search on this, and we will all read the results, lets use the internet to find out if the internet REALLY IS FREE in this area. OK? Are you coming?'
She declined funnily enough.
Then she decided to bring some HONESTY into the equation..
me: So you came to my door, then you have the cheek too tell me a blatant lie?
Her: No sir, it IS free if you go with us.
I interrupted her here!
me: '..hang on, STOP! ...If you go with us..?'
me: So let me get his right. If I go with you. Who ARE YOU for one thing,
Her: Talktalk sir..(at this point she turned around an ID card that hadn't really been on display until now).
me: So, talktalk. So if I go with Taklktalk....THAT IS THE MOST IMPORTANT PART of what you said to me when I opened the door and yet you CHOSE to leave that out?
You told me 'THE INTERNET IS FREE' but it isn't and YOU KNOW IT!.
You should have said, if you were an HONEST person and were NOT trying to DECEIVE me, you would have said - 'The internet is free if you go with us at Taktalk..''
Instead you tried to deceive me so I don't want to deal with you any longer.
Her: but it IS free.
me: Don't you even get it?
It is free but ONLY on condition of going with talktalk!!! So you could have came to my door and said I had won a million pounds, let me get all excited about it, maybe wait until I told my family and friends and then maybe you'd lean over and whisper in my ear..'oh yes, only if you adhere to this condition (and you could insert any condition you like there, it makes no difference.).
The point is, you opened with a LIE, to make your offer sound as great as it could. But even you knew that it only looked so great BECAUSE you left out the vital information. You were trying to come across as someone who was helpfully informing me of a new telephone exchange system at first.
Her: Well I am sorry if you feel that way sir.
Me: It is NOT about how I feel! It is a simple scenario: You lied and tried to deceive me to get a sale and I do not wish to deal with you a minute longer so take it elsewhere.
Her: Well I'm sorry but I didn't lie to you sir.
me: ELSEWHERE!

Now, you might say I got a bit angry for just a simple door to door thing. I say to you though, I am so sick of the way no one seems to have respect for others these days... from young folk to old ones too... people don't have the respect they even seemed to have when I was younger and I am only 36!
So having them knock on the door is irritating enough but, I am willing to give them a chance, I may actually find they have a cash saving offer that I would want! Yet opening the door and finding them trying to lie to you in such a desperate way is not acceptable at all. I wonder what others think?
I feel like taking this further, maybe a complaint to their company or some watchdog perhaps. I don't know. They best not return to my house!

Posted by Paul Hampson on the 29th April 2010

Just bad.... no not bad, that actually too good a word.... let's say very bad.... again this too is just too good..... how about the worst company I have ever dealt with in my life.... Ok getting there but not quite saying it all.... Ok if TalkTalk improved their customer service by a factor of a million or so then, yes they would just be the 'worst company I have ever dealt with in my life!

Posted by I Windle on the 29th April 2010

This is all quite alarming. I'm now one week away from moving home where I run a business and where I want to keep my existing number. I'm with Tiscali/talktalk and it's a nightmare. A week ago on hearing I wanted to move they wanted to put me through to the retention team. I said I wasn't leaving. After 17.5 minutes waiting to be transferred where I was '2nd in the queue' - guess the other callers were as irate as me - I hung up.
Yesterday I tried again and got through to the retention team. They are English but I could hardly hear what my advisor was saying. She sounded so unconvincing and also told me that owing to data protection, I had to call BT to ask for the number to be transferred! So I call BT and they said it was absolute rubbish. Last night I signed up to Plusnet in a desperate attempt to get a new provider and customer service. But even then they're saying it will take 2 - 3 weeks to transfer the existing number by which time I will have moved. I just don't know what to do. This means I will not be able to access emails through my PC at home for 2-3 weeks at the earliest.

Posted by Damian on the 28th April 2010

Please someone help me. How do I escape from my contract with TT!!! 8MB??? HA! I wish!!! We're lucky if we get 2 and we live round the corner from the exchange. I wish so much that I had read all the reviews below before signing up! What a dreadful mistake. HELP!!!!!!

Posted by Barbara on the 27th April 2010

Re Talktalk

I have had a salesperson on the phone this week asking me to return to the company and assuring me things had changed as shown by their best of broadband rating.
My reply was I would rather cut my throat with a rusty saw than rejoin. 18months ago I managed to get rid of this company and changed to BT, yes it’s more expensive but it’s an always on always there top speed available service so works out cheaper for me in the long run. With talktalk I experienced all of the problems I have just read on this forum, yes that is right ALL of them and even had my so-called service switched off for days when I complained. Trading Standards were of no help whatsoever being to busy sorting out copyright infringements for the big companies to even bother over my complaint. So walkwalk from talktalk as quick as you can is my advice. Oh and ignore the rating of 1 star, had to do that to post, minus 1000 is more realistic.

Posted by malcolm on the 26th April 2010

Talktalk is driving me mad and I am not even a customer. Moved to a new house 18th March - the people who moved out had a TT phone and broadband package. They cancelled so the line would revert to BT - it took 10 days of chaser calls from the ex-owners fro TT to release the line. We then had a BT telephone line but TT had not cancelled the broadband as requested. Despite several calls from the ex-owner and even a letter from TT to the ex-owners confirming the cancellation, the TT 'marker' is still on the line and we cannot get our provider to take it over. The TT call centres are staffed by South Africans who lie just to get you off the line. It is now over a month, and they still have not cleared the line. I have tried to speak to a manager - no dice. BT cannot help. Our broadband provider (Orange) cannot help. We are stuck until this company does what it should have done within 24 or 48 hours of instruction. FYI the previous owners of the house said the worst thing they ever did was to get a contract with TT - it was hassle from day one and support was useless. Rating of absolute zero.

Posted by K R Cambridge on the 26th April 2010

It's been 10 weeks (2.5 months) since I have ordered my broadband... The customer service was horrible, some idiotic employee wrote my number down and he said that he'll call within 10mins. I was like alright okay, but after an hour of wait, he still never called therefore I had to go through the whole process again if whether I wanted to become their customer, which took me around an HOUR to sort. I was calling from a mobile due to the fact that I did not have land line... I wasted 15 pounds due to their laziness..



They said that it would take 5 weeks to get my broadband up and running, it's been 10+ weeks now and I still haven't received nor my broadband package nor any welcoming pack....


I'm not a customer yet and I'm already unhappy.

Posted by AngryAngel on the 23rd April 2010

My broadband has gone down hill, fine for two pages then freezes, I thought it was my PC!
My router then packed up, so I thought it must have been that, bought anew one and still the same problem.
But my laptop functioned just the same as the PC so I knew it had to be the TT broadband!
Spent an hour on TT to an Indian male then a senior IT techi female. Neither could help, speedcheck would not even work, but I knew I was connected because an e-mail would get through every 5 mins! (I have 8 more waiting to download!)
This is since Tiscali was bought out. Thinking of changing, waiting for a call from TT tomorrow, hopefully from someone in the UK who knows what they are doing!

Posted by Dave on the 22nd April 2010

Since rejoining talktalk, some 18 months ago, I have had endless problems with my broadband connection losing connection with the end result of losing contact with the outside world, a disaster in the modern world of electronic communication. unfortunately, talktalk do not identify a problem with a dedicated team who are able to track a complaint and follow it to its resolution, and it appears that no records are kept to allow 'follow up' calls, this means that the next operative has no point of reference to pursue the complaint further, and has to start the process all over again, which leads to aggrieved customers. If a problem is escalated to the second level, and resolve it appears that this 'cure' is overruled within the next few days, and the customer is back to square 1.

Posted by John R Monument on the 18th April 2010

DO NOT join TALKTALK. I had been with them for 2 years and then switched to BT in August last year. Talktalk though seem to think its ok to still bill me even though I am not with them anymore. I have had to ring them every month since and each time I'm told my account is still active! Then each time I'm promised it's all sorted and my account is now cancelled and cleared so I owe nothing. Then this week a credit recovery agency has been in touch to collect funds owed to Talktalk! I rang them again and was assured (again) that everything was now cancelled and the supervisor was going to email the recovery company to remove me off their list. Guess what, he hasn't done it and the recovery company have told me they will actively pursue me for the money. Haven't got a clue how to resolve this. Any thoughts?

Posted by Paul, Runcorn on the 17th April 2010

My T T speed is rarely better than 750kbs.
Today the speed collapsed to less than 350kbs so contacted TT ( a painful and time consuming process) to be told there is nothing wrong with the line. By chance have just driven past my local exchange to see a gang of workers in attendance who said yes there were problems and they had been working on them for 2 days. Why did the operators in India, or wherever they are based, not inform me of this? I cannot wait till my contract expires.

Posted by baggers on the 13th April 2010

Unacceptable line speed down to talktalk oversubscribing, this AFTER they increased my tiscali bill and introduced a 40GB fair usage policy so I could get a better service.

Posted by Dave on the 13th April 2010

Talktalk is unbelievably bad! One laptop has to be on at a time to have good internet, which I can't stand when you have two teenage daughters in your ear about it. I'm constantly getting disconnections.

Posted by Kieran on the 9th April 2010

I was with Tiscali for 3 years until talktalk took over. Disaster!! The longest I can stay online is about 1 hour. Funny thing is my DSL light is on but the connection is worse than useless. I phoned this morning and got through fairly quickly. Usual banal questions.. and then he went away to consult an expert returning to say that they would send me a new lead! What! Let's blame the lead then. The sooner I can get out of this company the better!

Posted by Mike on the 6th April 2010

WARNING : TALK TALK IS BAD FOR YOUR BLOOD PRESSURE!

What a disgrace of a company. They put a bar on my phone with no warning just because I had missed a payment. When I rang and paid bill immediately they said it would take up to 48 hours to reinstate. Nearly 2 weeks later, still no phone or broadband, numerous phone calls to India where they read of a script with no idea what they are talking about. You either wait on phone for ages listening to their annoying tune, they transfer you to wrong department, or just cut you off. Managers haven't a clue how to deal with customers, different departments cant speak to each other to find info out for you. DISGRACE!
From reading all the other reviews, its about time something was done about this company. They have got away with it for too long.
STAY AWAY!!!
I cant wait to leave.

Posted by karen on the 6th April 2010

I have just been 'switched over'. I no longer have voicemail which I rely on as I'm self employed. I was promised that I would be contacted within 48hrs - no such luck. Contact with the customer services does not instill any confidence and only increases frustration. How do you get hold of anyone? I have noticed that youtube videos are nigh on impossible to view now.

Posted by Steve on the 1st April 2010

I was taken over from tiscali. Apart from the odd dropout, they were fine. The speed with TT is down, sometimes to 3.1 megabytes, generally 4, from 4.9 and they drop several times a day. I wrote to them in January, snail mail, and no answer, but I am not getting the same service as claimed, for more money I am onto 40 mega whatever PM and they, TT still owe me money from when I fled their telephone service. Con masters and fraudsters only begins to describe them. I was also challenging their charges, but still no answers. To be avoided at all costs.

Posted by snoekie on the 28th March 2010

Broadband been slowed down by talktalk, it's getting so bad you can't do anything at all, at one time the speed in the day was 5.8, at night it was 4.3 now I would say it about 1.0 if that, maybe less. Bad service.

Posted by paul nichols on the 27th March 2010

I am a recent victim of Talk Talk takeover of Tiscali, I signed up with them in February and ever since my wireless internet connection keeps dropping, it's fine in the mornings, but once midday reaches bang the connection is gone, it will retry to connect you for a few times until it gradually fades to absolutely nothing. I have also spoken to the Technical support, and found it very difficult to understand what the hell they are saying, but they went through with me some of the settings which were changed, after that I didn't get any connection at all and they told me that there was something wrong with my modem and to try another one, it didn't make a heap of difference. In fact I changed my settings back to the way they were and i did get an instant connection.

The way I see it is Talk Talk are a company that take your money for a service they cannot provide, and blame any fault on your computer or modem, and do offer to send out an engineer for which you will be charged. Talk Talk I don't think so.

Posted by Gwen Barley on the 24th March 2010

Please don't ever use talk talk. All I want to do is cancel my account and they are unable to do it. I just keep getting more and more bills... a total nightmare.. not until you are in this situation that you realise how difficult it is to get out. Anybody got a name/number of someone competent at TALK TALK please post.

Posted by Sally on the 19th March 2010

Since tiscali changed to talk talk my service has been poor and at a virtual stand still in the evening, stay away from them!!!!!!!!

Posted by john on the 16th March 2010

I was with Tiscali for years without problems. Then they were bought by Talktalk, whose first action was to increase my monthly bill by about 35% (to provide a better service for our customers).

Since then, if I use my broadband in the evening or at weekends, it's like the bad old days of dial-up. Watch a short Youtube video? Forget it, unless you don't mind waiting 30-45 minutes to download it.
Terrible, terrible, terrible. Avoid!!

Posted by whitefort on the 13th March 2010

Got a small business that you have built up over the years and work from home? Want it brought to its knees? Then the guys at Talk Talk will push it right over the cliff for you within 24 hours. I've been with TT for a number of years, phone OK but broadband pretty useless, various complaints, when I could actually get through their impossible help lines, were met by excuses ranging from it's the antique telephone exchange in your locale, it's the dimmer switches on the street lights in your road (we don't have street lights here), it's because you have an apple mac, a PC would be better (what do you think of that Steve Jobs!), everybody wants to use the internet at the same time as you (who'd think it!) But my real problems began with my attempt to change a couple of call details on my telephone service, I wanted a personal voice mail message. Big mistake. I didn't get the voice mail message, and after a week my broadband connection stopped. A call to TT took nearly an hour to be told that the connection was good and the fault lay with me. A whole day was spent trying to get it all going, four hours of calls to TT, shame and humiliation at not understanding the guys from the Indian call centre, an expensive call out from the local IT geek and a trip to Argos for a new router, all a complete waste of time as my last call to TT revealed that I had been disconnected, the person I had spoken to a week earlier had not arranged my call detail, but had put my broadband on 7 days notice! I had paid my bills by DD, no reason was given, no apology, no regrets. When I asked to be reconnected I was told (with triumph) I had to be a new customer and wait 14 working days. For me this was a disaster, I work from home, my business depends on my connection. No amount of pleading and tears would alter the situation. I did the only thing left for me, I went to BT, still had to wait but couldn't stay with TT, just the thought of them made me feel sick. My business suffered badly with this but the nastiest sting in the tail came when TT refused to let me keep my telephone number, complete meltdown for me. My business is listed in trade publications that are only updated every 12 months, and anyone calling me will get number disconnected, and conclude that I've ceased trading. So far the cost of TT's incompetence arrogance and sheer nastiness has cost me the following.
Call out for IT geek £50
New router £39.99
New stationary and advertising £300
Work time lost £ far too much
Lost business from no broadband £ditto
Lost business from loss of tel no. £ditto
None of this was my fault, it just happened to me, and it could happen to you. How this bunch of clowns are able to continue trading is beyond me. THEY ARE RUBBISH DON'T GO THERE! Wish I could not leave a rating, take one star as minus a hundred!

Posted by bridget on the 12th March 2010

I was with sky and joined talktalk and the service was okay in Eastbourne, East Sussex but moving to Birmingham the line I have is bad, pages don't load, freeze or just give me no connection. My telephone cable is new and installed the day we moved in as ntl cable was all that was ever used here. I have a new router and my pc is kept running fine, cleaned with Microsoft's online cleaner and defragged when necessary. I had lots of problems with talktalk moving home and just took the easy route of complaining to OFCOM who solved my problems as talktalk kept giving different days and installation times and generally poor service. I'm looking for another provider as I'm not happy with frustrating dropouts that I have never experienced with any other provider even when I lived years back in Birmingham so it's their equipment that I blame.

Posted by clint on the 12th March 2010

Absolute rubbish, downloading a few files they turn us off for 15 minutes and constant disconnection for no reason 1.5-2mbs, 400metres from the exchange, changing to plusnet soon and they decide to turn us down to 156kbs nice.

Posted by max on the 7th March 2010

Thankfully I am free from TalkTalk for ever, never ever sign up to this company unless you want constant drop outs with your broadband... not a lot of use if you are trying to book flights or bidding on ebay or anything online really, the customer service is shocking... During my three years with the company I must have spent at least 80hrs yes 80hrs on the phone to customer services. I now have a business line with BT - constant broadband with fast download. I wouldn't recommend TalkTalk to my worst enemy.

Posted by Sheena Matheson on the 7th March 2010

I looked for a TT star rating on this site that registered on the minus scale. I could not see one. Consequently I have clicked the fifth star and pretended you are asking to rate how crap the company deals with its customers. Five stars is not enough.

I will not bore you with all the details except to say that if you want to get a feel for my own TT experience, take the very worst of the stories below, times their annoyance factor by 10 and then add six zeros to that number. This company is really bad. I hope the TT MD is reading this.

Posted by steve on the 25th February 2010

I also was previously with Tiscali with relatively few problems, but since Talk talk took over I have difficulty browsing every day. Mostly all I can look at is their webpage, if I try to access anything else it crashes. It takes me ages to access my emails or browse the net, I have to keep turning it on and off, refreshing it, and strangely if I access google maps it seems to give it a kick start and it works for a bit. But all this takes up my valuable time and is incredibly frustrating. I have given up trying to watch anything on i player. Talk talk just make up excuses about a temporary server in my area and say it will take ages for the problem to be resolved. One consolation is that I will be leaving them soon never to return. Stay away.

Posted by marie on the 24th February 2010

I guess the following says it all: reply... don't make me laugh!

To: Charles Dunstone, Carphone Warehouse, TalkTalk

Dear Charles,

I am moving home next week on 26th February. It seemed like a great opportunity to escape the clutches of BT.

Last week I called all the telephone and broadband providers. To my amazement, I was told that it would be impossible to provide a line for 26th February and that broadband would follow three weeks after a line was installed. Plusnet was the only exception (I didn’t know at the time that they were owned by BT!). They guaranteed 26th February installation and broadband a few days after. I said that this delivery date was a condition of placing the order, which they accepted.

This Monday they sent me an e-mail that installation would not be until 3rd March: which was exactly what their competitors quoted. I hate liars so I cancelled the order.

On Tuesday I rang round again. The story hadn’t changed. A broadband comparison site tried to sell me TalkTalk with 3rd March installation and broadband three weeks later. I declined.

I called TalkTalk direct. The salesman assured me that 26th February installation could be guaranteed. I pointed out to him what had happened with Plusnet and what your own agent had told me an hour before. ’I’m checking availability while we talk,’ he explained, ‘24th, 25th, 26th and 27th February are available for installation.’ In fact, TalkTalk could do it any time,he assured me, despite what the sales office had told me the week before. Installation had also dropped from £59.99 to £29.99 he added, and broadband would follow within four days.

I didn’t believe him. ‘I’ll get an engineer to call you and confirm in a few minutes’ he said. Sure enough, five minutes later the phone rang. It was Adam. He didn’t sound like an engineer to me, but he assured me that installation on 26th February was no problem at all and that broadband would follow three or four days later. I stated emphatically that 26th or 27th February would be a condition of placing the order and that broadband must follow within a week. He agreed wholeheartedly.

I began to be convinced. He put me through to Sean. Sean went through the whole spiel again. He explained that the reason TalkTalk could install when other companies couldn’t, was that competitors wouldn’t install before the 14 day cooling off period was up, but TalkTalk were prepared to take a chance on cancellation. The rest of the conversation followed exactly the same pattern as the previous conversation with Adam. I asked for e-mail confirmation of the details of my order, but Sean said this wasn’t possible, but that a hard copy would be sent in the post.

Each of your salesmen took pride in informing me that my call was being recorded: so why don’t you take a listen?

Yesterday evening I received an e-mail from TalkTalk telling me that installation would be on 3rd March and broadband would follow three weeks later.

Angry? You’ve no idea. I called 0800 0494228 and asked for the address of head office. The tele sales lady refused. She finally went off to get advice and came back with the same rseponse. I called 0870 0878038: the response was the same. I called 0870 0878038 and the phone rang for 35 minutes before I hung up. I called 0800 0497825 and the phone rang for 27 minutes until I gave up.

I downloaded TalkTalk company details from Companies House at a cost of £3 and called 02088965000. Kim told me to hang on and kept me waiting for 10 minutes before I gave up again. Eventually I tried again the number again and a helpful (amazing!) lady gave me your e-mail address.

TalkTalk? Only when it comes to telling out–and-out lies to get the business it seems. As I pointed out to one of your secretive telephone operators this morning, it’s a murky business that is frightened to tell people its address.

Anyone can ‘sell’ by lying in their teeth can’t they? It’s my experience that sales practices at the sharp end are a reflection of business ethics at the top. Shame on you!

My instinct is to send a copy of this to the Consumers Association, the consumer affairs correspondents at the broadcast and national press (with the exception of the Daily Mail, where I understand you are a director!), but I’ll wait a day or two to see if there is any response. I suspect TalkTalk will turn into Guilty Silence...

We’ll see.

Mike

Posted by Mike on the 19th February 2010

I was with Tiscali for a number of years. They were very good, now talk talk has taken it over. This is the worst company that I have ever dealt with. They do not reply to E-mails, I have phoned 3 times and keep getting cut off. They overcharge, I can only print off the total bill not the breakdown. They are now worth one star.

Posted by John Anderton on the 19th February 2010

It took me over three weeks to get them to sort out my wireless router. The continually send you a list of things to do, which are not relevant. Eventually they sent an engineer who confirmed router was faulty and replaced it. Now they want to charge me for his time!

Posted by Bob on the 18th February 2010

I was with Tiscali for at least a couple of years with only 1 outage in that time. TalkTalk has died nearly every day since it switched. My Tiscali was 2 meg as the copper form the exchange had too high line capacitance making unviable for more than this (I have seen the test report from Tiscali). Talktalk has switched me to 8 meg (well more 4-6 meg due to exchange distance). Theoretically, I should be getting 3x speed (LOL). Speed checkers usually show 4-6 meg, problem is that anything real world (youtube, iplayer ebay etc etc) is actually slower than my 2 meg from tiscali. I can only assume TalkTalk has network problems, ridiculous traffic shaping or really mashed up peering routes. Whatever the problems, it really doesn't install confidence. If you are looking for a sustainably robust broadband with any form of quoted speeds (actual throughput) then steer clear of TalkTalk. If you want cheap as chips, don't care about constant problems and terrible Reality speeds, then this is probably the best option.

Posted by CG on the 15th February 2010

I have never poster anything on a service ever - however, I must say that Talk Talk broadband is unbelievably bad!! I didn't have any problems before I changed to TT. NTL, Virgin, BT, Tiscali no problems. I have changed my router after the Dlink router kept crashing and diagnose connection problems every 2 mins and the collapsed. TT gave me money for this so bought a new Netgear DGN2000. Set up straightforward but didn't work on TTnetwork. Went to the Talk Talk centre. They said that they could not support it and said it was my router being faulty and to go to Netgear and if this failed then go to GeekFreaks and pay for help (What???) 1hr 15 mins to get through. Tried again the day after. 1hr to get through, helped to set up router and then said he would have to transfer to another department for 35mins and gave up. Total so far to this point 2hrs 50 mins. I was then collared in Asda asked to join TT. I said I was trying to get out of it and given another number 0870 and asked if I got through to India or UK. Phoned UK site. I still up to this point have no network connection. Called 35mins to get through want to cancel my account. They ask if I called an Indian centre (must be a problem). Booked an appointment today. They called not at the allotted time. Called back 35mins on phone (up to 4hrs). Get through and then a UK guy said that I had better download another browser Firefox. When telephone call and online it worked fine. We did the members speed test and this worked. Turned of Kaspersky (don't get me start on this rubbish anti-virus software - don't purchase it go with Panda, it is the best in my opinion) and it worked with You Tube and TV Guide. The speed was what it used to be. (On phone for 45mins so now have a total of 4hrs 45mins). Come off phone as think it is fixed. I them try to get into a site and guess what back to slow, slow, slow, slow, slower, slower again and them didn't load. I then did exactly the process we did when on the phone to TT. Can't even load the speedtester, You Tube or TV Guide. I am back to the slowest most rubbish broadband I have ever used. It is even slower than the dial up I started with. It is not fit for purpose. And apparently, it is going to be my computers fault. Funny it works everywhere else. I use my laptop for work when I am away. What can I do?? Can I get out of my contract?? Don't join TT stay away.

Posted by Mart on the 13th February 2010

Been a good service for me, guess I'm just lucky, that's until I went to pro. The worst p2p download speeds ever. They lie about the shaping of the bandwidth. If you are torrent downloader, do not go pro! Also we went pro because the sales person told us we would get a speed increase... huge lie, all they do is remove the 8 MB cap (we found out later). If you were not getting 8 MB before you can not go past it. One star for compulsive lying.... they need help....

Posted by Colin Jones on the 5th February 2010

Total disgrace. 1 min 1hr off. Say goodbye to youtube and go rent a DVD instead. Worst ISP this side of the universe. I'm only giving 1 star rating because I have to to post this.

Posted by David D on the 4th February 2010

I really don't know where to start. I've been a TT customer (phone only) for a number of years without any problems. My account was with One Tel and then TT took them over. At the beginning of December I was made redundant and my company broadband service was disconnected. I contacted TT and they said my broadband would be up and running by 21st Dec 2010. To this day we are still waiting although we have been charged for the service they are not providing. These refuse to recognise my 'One Tel' account even though Talk Talk is plastered all over the bill, I now have a credit on that account I can't have because of the data protection act!!!! It's the same company for crying out loud! We've been dealing with the 'CEO' office that are as equally as useless as their 'customer service' call centre. I am cutting a long story short here but if you are considering moving to Talk Talk DON'T. Without doubt they offer the worse customer service and clearly don't care about their customers or how they bill their customers. They are a bunch of con artists who happen to sponsor the X factor. If anyone knows a direct line phone number to a competent person in Talk Talk that will resolve 2 simple problems please post the details….Please!!!!

The 2 simple problems are:

1. Connect my broadband (I already have a phone line etc)
2. Refund all the charges for the Broadband service along with the credit on my previous Talk Talk (One Tel) account to my bank account.

**THEY ONLY GET ONE STAR FROM ME BECAUSE THAT'S THE LEAST I CAN GIVE**

Posted by Mark on the 2nd February 2010

Keep away from this rubbish company unless you want your blood pressure to go through the roof. No star rating as there is none in the minus. Do not know how they thought of the name BUT you will talktalk to them trying to get the service they promised. If they stopped loitering around Super markets and put the money into the service they might just get somewhere, will not hold my breath.

Posted by R,R JONES on the 28th January 2010

Well we have been with TalkTalk for over 2 years, and besides some billing arguments have had faultless service. We live at No. 5 and the exchange is No.1 in our road, no noise on the line and the sync speeds are close to the theoretical maximums. However this last couple of months it has been impossible to watch youtube or iPlayer or use anything during the evening. But @ 7 in the morning as I write this I am getting maximum download speeds without issue.
I know there is no technical issue with my line but it would appear that TT do not have the infrastructure to deal with the volume of customers they have.

Posted by AdrianH on the 27th January 2010

Absolutely Abysmal sums it up really. I cannot put into words just how bad and incompetent TalkTalk are but I'll have a go as so many have tried before me. On hold for 52 minutes then cut off. Customer services in India have a flimsy grasp of English and no grasp of IT at all. Transferred 1/2 way round the planet, India, Cape Town, everywhere except the UK to speak to a UK Customer Services person. When I asked them to transfer back to BT they just cut off my line and everything. Lost my number - the lot. I cannot fathom as to just why this company is still trading? They should be re-branded TOXICTOXIC - and a hazard warning placed warning everyone to STAY WELL CLEAR!!!! I wouldn't trust TalkTalk or anyone who works there to sit the correct way round on a toilet without a map let alone let them loose again on a customer.

Customer Service -100/10
Broadband line speed 8/10
P2P speed 0/10
Overall? = Totally useless and more hassle than they are worth. Go somewhere else!!!!!

Posted by Mark - Norwich on the 22nd January 2010

I had a tiscali account for a couple of years, which has a very good call package: free calls to all landline and international numbers all the time. However, broadband was slow (1.5 MBs) and dropped off occasionally. The bb connection got progressively less reliable, and iplayer started to demand more bandwidth, so I decided to switch to Virgin cable. Meanwhile, Talk Talk took over tiscali... uh oh. They offered to increase my bb speed to 4-6 Mb (and told me last week it was going up to 8), and dropped my total fee inc line rental to £18.99, so ought to be a great deal, except that bb drops off every day, generally in the afternoon. There was a line fault which was fixed by BT Openreach (who maintain the network), but this made no difference to the drop off.. my router says there is a connection, but there ain't no data. Last night, 8pm, watching iplayer.. oh no I'm not.. All of this would be bad enough, but the call centre staff are the worst bunch I have ever come across - it's like India took the very worst, most annoying people from UK call centres, and had them tutor Talk Talk staff.. jeez, if I get asked what type of router I have one more time.... BTW my average speed remains at 2-3 Mbs, 3.5 at the very best. Screw the calls deal, I would rather pay a bit more and have a bb service I can rely on.

Posted by Ivan on the 22nd January 2010

Please reply to my complaint about the service charge, for £160.00. The engineer did nothing on the 7/11/09, as we had to have an engineer out again. It was a problem with the box, which was originally fitted by BT and not our fault.

Posted by P Williams on the 6th January 2010

The biggest mistake of my life was taking up broadband with TalkTalk!! I was supposed to have been connected to the Internet over two months ago. The activation date has been and gone, however I still do not have internet connection. I have spent hours and hours to silly call centre people who do not have a clue what they are talking about. They are rude and arrogant, and when ask to speak to their manager, they simply hang up! The only thing they seem to do, is blame BT for literally everything!! I have decided to go to another broadband provider, but now TalkTalk will not provide me with a MAC key!! After spending countless hours going from one person to the next, everybody comes out with different lies as to why they cannot give me my MAC key. I can't wait, until Talk Talk are out of my life! :(

Posted by Ali Z on the 21st December 2009

I had a lot of problems with TT in 2006, but had signed up for an 18 month contract. Resolved those issues after buying TT modem. In Oct 2009 was moving house and, stupid stupid me, decided to use TT at new house. TT housemove are crap. They cut me off one week early at old house - found myself speaking to call centres in India (arrogant, incomprehensible) and S. Africa. India promised £50 credit so I could buy a broadband dongle. Guess what, credit not on bill. Broadband connected one month after moving in. Disconnects frequently, with same modem/router as at old house. Extremely slow in evening. Worst customer service I have ever experienced in 60 years. Going to consult lawyer to see if I can break contract - need a MAC code from TT so you have to do it right. TT charge £7.50 for a returned Direct Debit, so you cannot just cancel them.

Posted by Tony on the 15th December 2009

Oh gawd, I wish I had seen these posts before joining Talk Talk. Constant disconnections, billed twice for the same calls on the same bill and at the same time. I have now had to make over 50 calls to them to try and put things right. The Indian call center is a complete waste of time. Don't join them....

Posted by Paul on the 22nd November 2009

Keep away from TT broadband, you can't stream video from bbc itv etc between 5pm and 11pm TT is a part time service offering only decent speeds during the daytime!! Constant disconnections, slow reconnections, slow downstream if not static! Even had a few complete phone line loses! Call centre staff in Delhi have very limited English and think every problem is resolved by turning your router off for 3mins and swapping your microfilter. I have after months of torture decided to break my contract with TT and go back to BT who I wish I had never left however I feel TT broke the contract by not providing the service they advertise!!!! Keep Away!!!

Posted by Nick on the 17th November 2009

Been with TalkTalk for about 9 months and it's TERRIBLE. The connection is dropping out as much now that I've brought a Netgear ADSL2 Router. Router provided by TalkTalk is massively poor. I'm a keen PS3 gamer and I can not game on the connection at all. Can just manage high stakes poker. Nothing else works, just Lag, Lag, Lag, then I get disconnected. Waiting till the end of my contract then will be leaving them ASAP, just don't know who to go for :-(

Posted by Dave on the 1st November 2009

Spent over 12 hours yesterday trying to set up mytalktalk account then go on again today with the same problem. So much for their boasts about how good they are, now I can't even get back to the lesser of 2 evils AOL.

Posted by hopeful on the 30th October 2009

72 disconnections from net in one day and speeds of 25 kb/s and I am within 0.5km of the exchange. Staff say it's freak but it keeps happening at least I am not getting the 4 hours of phone going dead now. Want to leave them for good asap.

Posted by vijay on the 26th October 2009

424 mbps... dropping connection all the time. Bad customer service. Do not go with talktalk.

Posted by Diane Harris on the 5th October 2009

I'll keep this as short as possible. 29th August persuaded to join Talk Talk by the 2nd September I decided not to. Too long a contract, didn't believe the 24mb speed etc rang and cancelled on the 2nd Sept. After 3 phone calls from them trying to offer better packages and a direct debit on my bank account I emailed them to let them know I had cancelled on the 2nd. I got a reply email on the 4th (yipee proof in writing) from their customer services to say the order was cancelled and my irect debit would not be activated. Now the 18th September and I have just received the router not too mention a letter from Bt telling me Talk talk were taking over on the 23rd Sept. Now 7 phone calls later numerous letters from them blah blah I finally got an honest sales person. Guess what guys, they do not have a system for cancelling orders!!! Rang again this morning to ask for a jiffy bag to return this router and was told their systems were being upgraded ring back on Tuesday. I'm a lady so I won't swear but I am sick of hearing excuses from this dreadful company. My next move is wait and see what happens to my BT line and see how much money they remove from my bank account. I've looked at the Ofcom site and there are a couple of places to go to complain. I'll wait and see what happens next week; if it's not sorted out very soon I'm complaining!! Be very sure you want to join this organisation. Beware I have warned you. A star only for the nice honest Irish salesperson.

Posted by Liz on the 18th September 2009

Having spent most of last night talking to six different people at Talk Talk and getting the phone put down on me 4 times (not because I was rude or abusive). I am utterly fed up, I am still trying to get my internet connected after over a month of waiting, no one I have spoken to seems able to help and all have given different reasons as to why I still don't have internet connected! Lost it completely when I then received a phone call from Talk Talk to apologise for putting the phone down on me and the person was laughing! Needless to say after a running battle for over two hours at my expense I did not find it in the least funny!

Posted by Nicola Nixon on the 17th September 2009

I think the general consensus is, that the customer services are not very helpful. However, if you need assistance, try the TT members forum. Your opinion might change. I do not get 8 meg, but that is down to my location, not TT. BT can offer me nothing better, at a higher cost. I have been a phone and broadband customer for 18 months and do not have any plans to change.

Posted by fred11 on the 9th September 2009

Utterly frustrating experience dealing with Talk Talk customer services and their technical support.
Every issue I've ever had becomes a nightmare saga.... and just when customer service seems to have improved and I wrote a genuinely positive response to their survey on 'how did we do' they let themselves down badly again. Hopeless.
They have a note of a disconnection request (long story in itself) from 2006. Needless to say it wasn't done (another story) and after continuing to bill me since then - lets see... 33 months - the credit I am owed cannot be given until.... well, depends on the story I am supposed to believe this time.
The unravelling of problems has to be broached with the poor front-line staff who seem powerless, poorly trained to help (some seem to want to help, others just cut you off). Very disappointing demonstration of customer service even after the call centre guy recently recorded my problem to the complaints department. I cannot find numbers to ring someone directly who is empowered to authorise action to make problems go away.
Its incredibly stressful having to cope with staff who seem to be dealing with an unwieldy IT knowledge base and so time-consuming. No mention of compensation for the inconvenience and other problems their 'service' has caused - at least that would sweeten things a bit! Please Talk Talk, focus on some in-house process improvements so we all benefit.

Posted by Sophie on the 7th September 2009

I have been with talktalk since the 3rd July 2009. Once the 30 day get out period had expired so did my broadband . My average line speed is 400-600kbps I am unable to download anything as it normally drops off before it's finished. I do intend to let as many people as possible know what a sham talk talks service is. My next step is trading standards and the media (consumer watchdog). I would urge you not to join talktalk and if you have within the last 30 days CANCEL IT. Please spread the word, TALKTALK ARE BAD NEWS.

Posted by Hooch on the 3rd September 2009

Been with talk talk well over a year now and they are one of the worst companies I have ever dealt with there customer service is not a SERVICE it should come with a government health warning!! There internet is insufficient, drops constantly, speed is not what you pay for and when you complain (after countlessly being held on hold for long periods of time and repeating yourself) they try to blame it on your computer, my brother works in IT and I've worked with computers for years I know where the problems originates and it's not with my equipment. Also they have been billing me for a service that until recently I have not received (after countless attempts of telling them this - caller display) but they refuse to refund me the full amount I have paid all this time before it was fixed, I am fairly sure this must be illegal and intend on looking into that. Now I have another issue that I have to deal with and I really am TERRIFIED of phoning them because I know that the phone calls will just leave me stressed, upset and I doubt the issue will be resolved, you pay for a service but your receive nothing but grief and stress I strongly advise anyone who is considering moving to talk talk to think twice if you are willing to spend hours resolving issues on the phone often to be told you are at fault when clearly you are not and if you wish a service where the connection is DEFINITELY not what you pay for then this is the company for you.

Customer service 0/10
Phone line - 8/10
Internet speed - 2/10
Personal stress levels 20/10!!!

P.S For those people that go ahead and join talk talk I strongly advise you log all calls, names, dates and times they were made as suspiciously previous calls tend to disappear and get blamed on the company that log their calls, even better TAPE THE CALLS!!!

Posted by Bernadette Connolly on the 16th August 2009

Unbelievable is what I think about talk talk, if only I could bill them for the number hours I have wasted. Numerous issues, the one that stands out is when you ring them up and are told you have no account! Then you want to cancel the account and you can't as you don't have one - fast forward 2 weeks, I am happily connected to BT now and receive a bill from talk talk - apparently I still have an account - the account they couldn't find before. Ask to speak to a manager and low and behold the line goes dead! Surprise! I am giving up for the day before I ruin my evening!

Posted by vicky wilson on the 15th July 2009

As a customer of six years under their talk international plan including free broadband I am appalled at my recent experience; since 21st July I have have had no telephone service internal or external. Obviously, also no broadband service. Their lack of update and constant flogging off of empty promises to rectify the problem on my line within 48hours now deem it an insult. I am outraged by the unprofessional conduct and insincerity that I have endured and continue to endure by their establishment. A totally dissatisfied customer.

Posted by angela stewart on the 6th July 2009

UPDATE:
My last post stated that I had had problems getting my landline working despite broadband continuing to function. The good news is the problem was finally fixed and took just over 8 days of continual pestering of talktalk in order to get it done.

During these proceedings it was mentioned that I could claim a refund on my phone bill.


Ha Ha Ha. No I get absolutely no response from talktalk!

Posted by Chris on the 26th June 2009

If I had a pound for every phone call that I have made to make a complaint about Talk Talk, I would have been able to Buy the company and then close it Down !!! The whole experience has been a nightmare with them from start to finish !!! TALK TALK are simply nothing but trouble!! No help what so ever so whatever you do... DO NOT GET A ACCOUNT WITH THEM!!
I had so many complaints that I ended up cancelling my D/D so the line was then disconnected. I went back to BTand they now tell me that I can't retain my Telephone No. because TT have still retained it in their system... so I rang TT back and said that it looked as if I was going to have to stick with them after all so as I could keep my Number..
But of course nothing is as simple as that... I now have to pay another connection fee to them and even then they have now told me that I still can't have my number back!!! Oh my Goodness... I am at my Wits End!! This has now left me with no line at all so I am just surviving on my Mobile No.
SOMEBODY PLEASE HELP ME!!!!!

This has resulted in me not being able to keep my number which i've had for years

Posted by Wendy from Liscard Wirral on the 24th June 2009

OH DEAR I have had talktalk for 14 months - 9days no service at all, 3weeks ADSl down with constant calls to 2nd line support!!! EMPTY PROMISES of calls after 6pm every time they called me at midday! What are they doing!!! I has to fight to get 1st engineer to visit my house no probs found on line.. must be exchange. BT engineer said no ADSL signal there!!! Talktalk said line test came back normal...ergh?
Fight again to get talktalk engineer to come around a week later who plugs in the router and suddenly it works!!! convinces me that I should connect to master socket and use wireless upstairs then without telling me decides to CUT the extension wires in the socket!!!.
So no slow ADSL, no phone connection upstairs and all sorts of problems to sort out. Tried to cancel service they outright said that I do not have grounds to leave!!! What has to go wrong to allow me to? come on talktalk!!
I have had to spend £50 to repair the line and cannot leave until December when my contract runs out. I have told them I will but have no doubt this information will be lost in talktalk and and never passed on.
I have managed to get compensation off of them and a £50 credit but all I want to do is LEAVE TALKTALK.
NEVER SIGN WITH THEM YOU WILL HAVE STRESS FOR THE TIME YOU ARE WITH THEM

Posted by mr sykes on the 12th June 2009

I have had talktalk phone and broadband for a couple of years. They are good value for money when things work. So far it has worked well most of the time and worked out cheaper than the competitors.
BUT....
The customer support is so bad and often incorrect that you wonder if they are deliberately lying to you. Call centre staff (possibly in South Africa last year or India this year?) do not use any common sense. My first problems concerned accessing my free webspace (probably no longer offered?). They just kept repeating the same script and eventually insisted that it was my fault because I was running Linux. This is indicative of extremely poor understanding of the technological issues since the problem was actually due to their FTP settings and permissions. Other more minor glitches were temporary and service resumed usually within a couple of hours. The last year everything has worked almost faultlessly until Friday 5-6-2009.

On Friday I noticed that my phone appeared dead. No dialing tone, no incoming or outgoing calls, but surprisingly the broadband seemed to work!

I have tried e-mailing every day via the online fault reporting page and loads of phone calls. I even used their forum to do a daily update.

Results so far:
I have rec'd several e-mails (good!) but they all say the problem either doesn't exist, does exist and will be fixed in 4 hours, has been passed to the engineers, the problem is logged etc. Each has a different reference number and assures me that it is being dealt with.
I have been locked out of the forum presumably to prevent me from uploading the latest diary events of their communications with me. (Well I suppose someone was paying attention!).

In short the products are quite good. If you know lots about network technology you can probably figure out how to fix your router setup, probably install your home filters and deal with phone based hardware problems. Don't bother asking for setup help from them if you have to manually adjust router settings.... especially if you use non-MS operating systems. They will use anything they can to try to say the problems are your fault instead of theirs. They once asked me what operating system I was using and then said that it was unsupported and therefore the reason for my problem. What you should know is that the internet uses many 'standards' and is not dependent on a particular operating system!

Anyway after 5 days, my phone still doesn't work.
It looks like Virgin are beginning to look a good bet for a change.

Since TT have not been providing the service as agreed I will be considering cancelling my dd to them and sending a letter of cancellation to their head office.

Posted by Chris on the 9th June 2009

I would have given TalkTalk no stars but 1 is the minimum.
I have been with this company for 3 months and had the same problems for 3 months. They have absolutely no interest in you once you have signed your contract. In 3 months my internet has cut-off over 230 times, I started to log the times due to the first week it being unusable. I made them aware in the first week and threatened to cancel my contract as you have 30 days but they kept feeding me with garbage until I was tied down after the 30 days and now have no interest at all to fix my line and broadband. They even told me it was my fault as it must be old/bad wiring in my home, which is impossible as I am with the brilliant o2 for 2 years with not 1 problem running at 10mb constant. Stay well clear.

Posted by Jonny on the 6th June 2009

We haven't had Broadband or a phone Line in our office since 27th May 2009, every time we contact Talk Talk, we're informed it'll be fixed in 4 hours... it's the 30th May now, surely they meant 4 days!! (I also didn't want to give them 1 star, but I've been forced into it to put this message up!)

Posted by Rosie PL on the 30th May 2009

I have been with talk talk for over three years now and to tell you the truth other than the first few months I have not had any major problems.
I know the speed isn't great I get around 5mbts when it should be 8 but I can live with that.
I have the phone and broadband package and what I like the best is the price. My monthly bills rarely go over £30, when I was with BT the average was around £55 so in that respect I am happy.
I realise that a lot of people have had trouble with their customer service and I have experienced this when I first connected, thank god I haven't had to call them again because they are one of the worst I have called, it takes so long to get to the right person.

Posted by alabbadi on the 27th May 2009

I was talked into leaving BT for talk talk by a door to door rep. It all sounded ok but afterwards I decided I wanted to change my mind and called talk talk to cancel. I was informed this was ok and I was within the 2 week cooling off period. Since then I have received routers, bills and they now say I never made the initial cancellation phone call. This company is run by criminals who exploit the ordinary people. I do not expect to receive fare treatment anymore in this country as this kind of treatment by large companies seems to be the norm. Funny thing is, I thought BT were bad. How wrong I was. I have contacted OFCOM who have advised me to write a letter of complaint to talk talk head office. I am waiting for a reply (25.04.09).

Posted by simon on the 25th April 2009

This has to be THE worst company I have ever experienced. Terrible Internet service and I am 5 minutes walk from the exchange. Talk Talk have the worst and poorly equipped customer services I have heard. I have been trying to speak with a manager since January... and the long and short of it is, they won't let me! They have actually refused straight to my ear. Whenever I am forced to call technical support, which I often do as their service is so awful, it usually takes on average 2 hours. I am always forced into giving a small education to 1st line support before getting to speak to 2nd line who usually have a better skill set. Sorry if that comes across as a little pompous... but every time that I have called, and I mean EVERYTIME, the excuse for the miserable internet connectivity ‘is due to the fact that I am not running Windows XP or Vista’.... if you mention you’re running Linux or BSD, or Win2K3 or any other operating system I’d think.... they feel that this is what’s probably causing the problem, or that they only support XP..... I wish they would just do a better job of supporting their network infrastructure!!
I have screeds of text documentation of endless circles of getting nowhere with customer services..... And after literally been through hell and high water with them.. I am now at the point where all I want to do is pay them whatever it takes to end my contract. Talk Talk... I’m sorry... but you are a miserable and exceptionally faceless bunch. You’re fired.

Posted by Andy Mac on the 24th April 2009

Our household have been with talk talk for 6 months now and have had no problems, technical or otherwise. We did not use the modem provided but bought our own wireless modem router which connects to all computers in the house 100% better. Great speeds and really good download limit. Only real problem is downloading from torrents when the bandwidth is restricted but all sorted now. Haven't dealt with customer services as we have had no real need to. I know how to properly set up a network and how ADSL works so I did have this advantage over many other non-technical customers. Overall great service and with the great call package plus 'free' internet you can possibly forgive the poor customer service record. The best thing to do if you're having problems is to google (if you have the internet) the problem and you should find a solution. But the thing I recommend doing is buying a decent quality modem or wireless modem router to avoid problems with the one supplied from talk talk.
Overall great internet connection 4000Kbps most times and 1000kbps at peak times so no real complaints. Never lost connection once even when it's been windy and rainy and thunder and lightening.

Overall then great end service as far as broadband and calls go but I have heard bad reports about customer service, so as long as you have no problems or know how to sort them yourself (like I did) you should be fine.

Connection: 8/10 (speed lacking)
Download: 10/10 (high limit)
Hardware: 5/10 (get your own)
Phone: 8/10 (cost a bomb to call mobile and 08 numbers)
Customer service: 1/10 (reading reviews)

Posted by Aaron Philpott on the 10th April 2009

I have just become Talktalk Broadband user. It is advertised as 8 meg like most ISP's. I do not stay with the same company for long and have found the same with most of them, the speed is relevant to your distance from the exchange and I am finding that as more users go online the speed goes down, my existing ISP speed became half after two years with them which is the longest I have been with a ISP. The tests I carried out showed that Talktalk has offered the best and the speed seems good, they give 30 days to try them out now and will change if the service changes but at the moment it is working fine. Some users are seeing speed drops this could due to fair usage policy, I am a heavy user and have upgraded my package to address this issue..

Posted by roger on the 9th April 2009

DO NOT TAKE A CONTRACT WITH TALKTALK unless you are prepared for serious damage to your health an well being. These people treat you badly. Customer services is a joke, over and over and over the same things - that is if you're lucky to get through within 30 mins and past that vile music they play at high vol on hold. They fiddle their books, treat you with contempt, don't record what you have told them, fail to carry out what they say they will do, file to implement changes and instructions and then deny it, stitch you up with further 18 months contracts, if you make a complaint you have to hound them over an over again to get to speak to a representative who is supposed to call you back. If you don't answer, they leave a message and NO CONTACT number so you have to go through vile phone queue again.

Absolutley DISGRACEFUL... OFCOM, WHAT ARE YOU DOING????? ZERO STARS!

Posted by willton on the 8th April 2009

Been with talk talk for a while. Phone OK customer service were great when my wireless went down. Only problem I am getting is internet keeps freezing and I don't know if it's TT or my laptop?

Posted by Toni on the 27th March 2009

I have the same problems as everyone else. I agree that Talk Talk are getting away with murder.. I think all of the people who feel this way should get together and see about taking them to court. Customer services is appalling. I have sent emails to no avail. I have spoken to their help line and been told that an engineer would phone me back within 24 hours. This has not happened yet. After 4 separate occasions. They have hung the phone up, keep asking me the same questions. They just are not interested. Keep away from TALK TALK.

Posted by Danny on the 9th March 2009

Waste of space, parents ordered the broadband, it would not connect so called up the helpline, out of the three people I spoke to only one was polite and helpful. Anyway I was told to unplug the other phone in the house as well as sky, the router worked until I plugged the phone back in. I was then told to plug the router in the main phone socket. I did try to tell them that my pc is a desktop upstairs and the phone socket is downstairs, they did agree but could not tell me how this would help me. The solution was to go and buy a usb adapter, took this home and tried again, success? Well no. I used to get better speeds almost ten years ago, completely hopeless. Anyway, my mum phoned up to cancel and was told she cannot until we get another company to buy the package off us. If like my parents you think you may save a few pounds please think twice.

Posted by Tony on the 28th February 2009

time to sort talk talk out and yep its court time enough is enough . here is my e mail address anyone willing to help or got any advice please e mail me at
subuc2003@yahoo.co.uk
sorry no rating just had to click on one to get passed log in.......bad company do not touch

Posted by sue on the 24th January 2009

Oh my god - so many other people who feel the same way about Talk Talk.... the overwhelming voice here is DON'T USE TALK TALK and I agree with the majority.

I tried without success to sort out my parent's ABYSMAL phone line (it was so crackly that a conversation could not be had), and intermittent internet connection... After many calls and different conversations explaining that all ADSL filters had been changed - (even the internal cabling had been replaced - individual phones and items of hardware had been isolated and tested) - I tried to tell them that the fault must be beyond the property boundary!!!! Talk Talk engineers finally tested the line, and send me a text some time later to advise that there was no fault!!!...

... I had had enough, so i signed my parents up to Virgin - it was installed on Jan 14th beautifully. Crystal clear phone line, and a nice fast and steady internet connection.... and then the fun began again - trying to get talk talk cancelled.... The woman I first spoke to started to get quite aggressive, and told me that if I did cancel, my parents would lose their phone number which they have had since 1969 - Virgin confirmed that the line port had gone through from BT with no problems.... and talk talk then said no it hasn't - back to virgin again, who confirmed AGAIN that we should not be worried - the number HAD gone over and it would not be lost...

Talk talk still tried to say that the number would be gone, and then said that we would also be charged £70 to break the 18 month contract (2 months early) - at this point I hit the roof... I explained that if anyone had broken a contract it was talk talk, by failing to provide a useable service - and that we WILL NOT be paying anymore than the outstanding calls made up until the disconnection date... My mum is now terrified that she will be landed with a CCJ - a stress that she can do without!!!

BE WARNED - DO NOT USE TALK TALK!!! - THEY ARE UNRELIABLE AND HAVE NO IDEA HOW TO TREAT THEIR CUSTOMERS!!!!!!

(I have left a rating of 1 star because i am unable to leave it as 0!!!)

Posted by Rob on the 16th January 2009

I have had Talk Talk Broadband for just over 2 years now. It is advertised as 8 meg. However the best download speed I have got is around 4000 kb/s. I understand from other broadband users that that is considered normal. Suddenly in early December 2008 the download speed has dropped sharply to around 1100 bb/s. I think this service is a disgrace and would no longer recommend it to anyone.

Posted by Paul on the 15th January 2009

I have unfortunately been a customer of TT for some time now, almost at my 18 month contract cessation. I have been charged for BB despite having letters stating it's free, and many different staff from TT telling me it's free. The customer service has been appalling, I have had credits to my account, (as I removed my direct debit, the service was free). Why they have credited my account for a service that is provided free by them, lord alone knows! I have been told my future BB will be free, but I have just been offered a credit in recognition of the problems I have experienced. Why are they offering to pay a credit if the service is free?? Beats me I wish I had never joined the blessed company. They do not return calls when they have promised them and they have just engaged a heavy office boy tactic quoting contracts and the like.

Posted by andrew on the 12th January 2009

I think I got suckerd in to this service ... had problems for about 2 years (yes 2 TWO years) having connection drops every 30 mins or less ... Tech support keep fobbing me off saying its my filter, router, dsl cable, pc, firewall, anti-virus, extension, and a high open fault but all is a load of rubbish well maybe the high open isn't ... but there engineer says every thing is working well (hmmmm don't think so) only good thing about talktalk as an isp is the price but as all things you pay for what you get ... I don't recommend this isp to any one just someone in my house hold likes the price :( to bad the service is not up to standard ... JUST WISH I NEVER SIGNED UP.

Posted by sucker on the 22nd December 2008

It really is as bad as the other comments suggest. It can take over an hour to get through to customer 'support' which is a complete misnomer, listening to the most irritating ' Come Together' hold music distorting through the phone speaker (when all you really want to do is get away). When and if you get through you will probably speak to someone in a far off country (possibly India) who will ask you the same long list of questions, and if you enquiry has been going on for a while you will have to explain everything from scratch. Then they may say you need to speak to someone else, and put you back in the queue for another hour. It is impossible to speak to a manager, impossible to register a meaningful complaint over the phone. They will do anything to put you off or stall you. 1 ring to get through to sales, 1 hour plus to customer services - think about it! you know where there priorities are!!

I was moving to Virgin, because the internet connection kept breaking, but due to building work outside my house I agreed with Talk Talk and Virgin the week before the scheduled transfer that i would stay with Talk Talk for the time being. However, Talk Talk cut me off anyway, so i had no phone/internet service and no BT phone connection, and they refused to do anything about it or adequately communicate with me what was happening - in fact i was no longer a customer so I didn't count. The money you might save really isn't worth the risk of something going wrong, because when you need customer services, you may end up paying in stress and heartache that cannot be priced.

Posted by Tom on the 22nd December 2008

Signed up to talktalk broadband and phone line service. From the work go the broadband service is horrendous. Stop and start internet access. Trying to cancel it and move back to bt. Expensive 0870 helpline numbers to call and they take a lifetime to answer. Go to here you can type in any companies name and get their direct local rate phone number to use! At least when I am complaining to them its not costing me the earth.
I have no intention of paying a cancellation fee, and I'm going for a refund on the joining fee and the broadband rental since talk talk have not been providing the service that they advertised. (It is simple false advertising as far as I'm concerned) the phone line works so I am happy to pay for that, but that's it. In fact I think I should get a total refund considering all the hassle they have caused!!! STAY AWAY FROM TALKTALK..

Posted by jonathan szymanski on the 18th December 2008

Cheap. Good phone deals but....
Support is very limited.

Broadband speed normally 4meg.
but gets cut back at times to as little
as 0.4 measured on SPEAKEASY.

Posted by martin gordon on the 17th December 2008

my daughter has changed from bt to talk talk...big mistake still not on line and now talk talk use the excuse that bt has barred the line.....rubbish they had the cheek to send a bill for line rental and she has not even got on line yet and that is since 10th october.....looks like watchdog will have to be involved if not sorted by end of week...it will go onto national tv with luck to stop talk talk from making lives a misery, so anyone from talk talk reading this stand bye...

Posted by sue on the 8th December 2008

A pile of poo

Posted by Keith on the 3rd December 2008

Do not use Talk Talk. They are ok when things are working but once there is a problem, you are in for a nightmare. My phone and broadband have been broken for 14 days now, I have made 15 calls, and 2 emails to Talk Talk, still nothing is happening.

DO NOT USE TALK TALK.

You have been warned!

Posted by David Clarke on the 21st November 2008

I cannot tell you what an appalling service this is. When these things work they are great and when they fail, well prepare yourself for a very stressful tirade!!! My broadband has not been working and I have spent days on hold to Talktalk to resolve and I get fobbed off each time, mostly from people in India who don't speak much English at all and don't care that you have a problem that needs sorting. This has been the most stressful experience, if you want my advice avoid Talktalk with a bargepole!!!! Their customer service is laughable, please please don't sign up to this service, go with another provider!!!!!

Posted by natasha on the 10th November 2008

I have been with talk talk for nearly 2 years and I am now out of contract with them. I decided about 3 weeks ago due the very poor service and appalling customer service to change my isp provider. This subsequently launched me into a battle with the company who now ring me on a daily basis to inform me that I might be liable to a disconnection fee of up to £70 for breaching the terms of their contract. Each time I have informed the operator that I am out of contract. On the last occasion I asked the operator to review my account as this would clearly show my status. She stated that she did not have access to my account details. With that I decided that the tactics used by talk talk were simply to extract money from the UN-suspecting. I am currently receiving two letters a week informing me not to cancel my direct debit as I maybe liable to a termination fee of up to £70. There is no doubt in my mind that they will debit me for this amount. I have never had a county court judgment against me and I am now in fear that if I cancel my direct debit this will be talk talk's next step.

I have contacted BBC Watchdog re this matter and I would advise others to do the same.

Posted by Julian on the 6th November 2008

It's SLOW. That's the only problem I have, but it's a killer. TalkTalk's broadband connection is reliable and the voice phone service works as promised, but the broadband speed is too poor. As soon as my contract is up I will be off. That's a pity, because I have certainly been saving money compared to my old BT phone and Orange broadband.

Posted by Bernadette on the 1st November 2008

I wouldn't recommend Talk Talk to anyone. The broadband is very slow and when you complain all the excuses start to surface. The only reason they have my business is because I am locked into a contract with them. This is the worst service I have ever had from any company! Guess you do get what you pay for.

Posted by Wendy J on the 29th October 2008

Only had one problem at 1am, called them on mobile, they rang me back, problem sorted within half an hour. I call that excellent. Wouldn't go elsewhere.

Posted by Joan on the 24th October 2008

Had talk talk phone for years. Brill, then had talk talk phone line, brill no more huge bills for I know not what from bt. Sometime later changed billing to my debit card. Big mistake. The calls started you need our broadband, no I don't, I have a good broadband, send details of your offer and will compare.. More calls not the answer they wanted, post comes with an unasked for modem. Sent back. You think they will let u get away that? No! So they cut off my broadband. No they cannot reconnect me. Ok I will have to go to virgin... as a result I lose my phone number of 40 years. Why? Because talk talk are the only company that will not let you have it back, so bt tell me. After many emails they offered a paltry sum which I accepted to get rid of them. Did I? Oh no, another bill has come in. Debt collectors next I'm told.. How is it possible for me a pensioner approaching 77 can have his line number stolen, lose the use of broadband for 3 weeks, all because I would not buy what I had never asked for, is this new labour ethics coming through? Now with virgin. Cant use phone it's far too expensive, have to use mobile instead.

Posted by john hurlstone on the 5th October 2008

I have had nothing but trouble with talk talk. I have no phone line it's completely dead, but my internet still works. I sent them an email they didn't reply, I tried to ring them but was on hold 30 mins each time. I did finally manage to speak to someone who said there wasn't a problem with my line. Well what the hell is the problem. They told me if I wanted to cancel there would be a £70 charge. Why!! when it's not my fault their service is crap.

Posted by EMMA VINCENT on the 30th September 2008

Talk Talk one of the worst internet company in the UK, they say free broadband but cost you £15.00 a month. Then when you move home all the grief start. Me and my girlfriend moved in together we where both on talk talk. You can guess the rest lost accounts, then they say unpaid bill. Then they finally get you going with the wrong account. Lots of phone calls later they then get something wright, then they offer you a wireless router £20 but you never receive it and what with all that you then get a slow speed. Is it worth it I ask you?

Posted by PaukS mith on the 23rd September 2008

I have been a customer with talktalk for the past 18 months and just phoned to try and end my contract with them, only to be told I have to be a customer for another 2 months - this is because of an error on their part - they signed me up to the wrong plan in the first place and it took 2 months of my phoning and hassling them to sort it out! What an absolute disgarce, I will be contacting OFCOM! Pity theres no zero stars option - they don't derserve any.

Posted by Denise Renshaw on the 14th September 2008

I have been with talk talk for over 2 years and I have to say honestly they are great... Yes, I have had problems, but with anything u sign up to, u do have probs at first... but the problems are always fixed and compared to BT they are the best. With BT I used to get bill over £150 quarterly but now with TT, I get billed every month but even if I added 3 months bill with TT, it has never added up to £100. All the reviews that I have read on this site seem very suspicious cos I know enough people with TT and have never heard of most of these comments made on this site... I bet BT got all there staff to send these comments. BT is a rip off...

Posted by shaira khan on the 5th September 2008

have tried to terminate talktalk services since moving house last week, I have since been billed for next months line rental and talk plan, this despite several calls to their various call centers and even their finance dept who actually said the direct debit would be cancelled and I would only pay for actual calls up to time of disconnection! Thinks, we all need to get together an organise a united court action on chas. dunstone et al. sorry, rating says one star, but only because cant post without it.

Posted by lin on the 30th August 2008

Don't go anywhere near them. I left Talktalk in 2006, grasping an apology and a refund - happy days. Almost 2 years to the day, and I'm writing letters to a debt collection agency working behalf of Talktalk, threatening me with court action and ruining my credit rating.

I cannot agree more with all the negative feedback here. If you are in dispute with them, please don't give up. Stick it to them - they deserve it.

Posted by Steve McIntosh on the 15th August 2008

Ever since I signed my 18 month contract with Talk Talk I have received very poor service. A connection date that was late. I was sent and charged for a modem I had turned down on the original application. Every time I try to call any of the Talk Talk numbers you are looking at 20 minutes to over an hour of being put on hold. The responses are so poor that you wonder why you ever phoned. A broadband connect that fluctuates up and down. It is supposed to be 8Mbps connection. But actually ranges from 80kbps to maximum 2500kbps. Online gaming is the reason I have the connection, but you can forget it. The connection speed varies so much and freezes so often that online gaming through Talk Talk is not possible. I see why they want you to sign an 18 month contract now, its the only way they can keep customers. They certainly don't keep customers using good service. Do not do it - you will regret it.

Posted by Adrian Davidson on the 26th July 2008

Well, TalkTalk are the worst ever provider, lie continually. The tech guys and customer services can never get their stories straight. Complaints are fobbed off rather than properly investigated and dealt with. They are to be AVOIDED at all cost.

Originally they promised me free broadband as long as I had a BT line installed. I did this at my expense. Then when going through the final bits of paperwork they said that I now couldn't have it free as the exchange needed to be unbundled (they must have know this before getting me to install a BT line). They said that as soon as it is unbundled, I'd get free broadband.

I heard nothing so started to make enquiries. Various excuses but once I had some evidence to suggest that the exchange had been unbundled, they changed tact and said it had been but there were other issues. This then resulted in months of borken promises whilst they continued to charge me. I managed to get a date out of one of their guys as to the date that my exchange was unbundled - July 07 (one month after I took out the contract). The last guy I spoke to has now said that my exchange hasn't been upgraded (around around we go). Luckily I got it in writing that the exchange was upgraded but they didn't seem to care about this and treated me as if I was an idiot we've always told you the same story about the exchange and we're trying our best but can't promise you anything. I had enough and cancelled my direct debit and used the indemnity to claim back the money. I'm going to have to cancel this contract as soon as I can and then probably have similar issues to many others -fighting debt collectors when they're sent around by talktalk!

Posted by Tim J on the 22nd May 2008

Could they get any worse? Just how is it possible for one company to be so bad? Having developed a fault on our telephone line (unable to make or receive phone calls), we needed to sort it out. Problem 1 – Talk Talk advise you to PHONE them if you have a fault with your telephone. How the heck how you supposed to phone them to report a fault on your telephone when you can’t make calls? Problem 2 – when I did call them (in this case I had to do it from work), it took 20 minutes before my call was put through – and in the meantime I had to listen to the same old music over and over. I was then advised to ‘test’ my phone by unplugging it, etc. I explained that I wasn’t at home and couldn’t do these tests and was phoning from work because my home phone wasn’t working. So what answer did I get? “I understand your concern, sir, but you need to unplug your phone…” So I explained the situation again…and again… and again… and each time I was met with “I understand your concern, sir, but…”

As for their Broadband service – it NEVER connects first time (on our MAC), it always takes 3 or 4 goes before it ‘dials up’. Then it is very slow (6Mb? I don’t think so!). Plus it crashes and/or freezes when connecting to Limewire. And we’re tied into an 18 month contract, so can’t even go elsewhere just yet. Reading some of the other comments, I’m dreading the time when we do, as even this seems to be difficult.

Posted by Howard Brent Thomas on the 22nd April 2008

Browsing is ok but anything else, for example youtube takes 10mins to load up. Limewire and all other p2p sharing networks are BLOCKED, yet I get zero kbs/s 24/7. They won't let me leave their company without them getting just as much profit as me staying. This can't be legal.

Posted by Ryan on the 11th April 2008

I have been with talk talk for 18 months now, not the best neither reliable. The service is what we have come to except from call centres, it's scripted. I am getting 2.02mb which is ok, not the fastest though, but does the job. Waiting time to speak to technical support is ridiculous, about 1.5 hours; they go through a standard check list it takes ages. But all in all an ok server.

Posted by andy on the 21st March 2008

I have had problems with Talktalk for ages with broadband connection dropping regularly. Though I never lost connection for more than a minute or so, sometimes it happened every few minutes and it made life very tricky. I tried everything their helpdesk told me but nothing worked. However, about a week ago, someone told me to try keeping our modem permanently on to see if it helps (up to now, we have been trying to save the earth by switching the modem off as soon as we finished surfing). We tried that and thankfully, we have had far fewer disconnections (none on most days, which is better than anything we had in the last year or so). I suspect this would not help everyone but if yo do what I used to with the modem, do try this to see if it helps. Good luck.

Posted by KKC on the 15th March 2008

The jen half just had her say - my turn now. No - I'd better not - I'm 75 and I must not upset myself unduly. Mind you, I don't suppose it matters now - their service has already upset me more than at any other time in my life. It is the most destructive package I've come across in 7+decades. I lived through WW2 being bombed in London. I survived a broken neck. I helped fight the Mau Mau. I now suffer from very debilitating arthritic disease - very painful - but none of it can hold a candle to the trauma, pain, heartache and frustration being caused by the damned unreliable, full-of-hassle, DREADFUL instability and service provided by Talk Talk. Come back Tiscali, all is forgiven.
Talk Talk have not kept to their contract. I endorse everything else that I've seen on this site already and repercussions must surely follow. Never, in the history of human conflict... comes to mind. As also they're coming today to take me away...

Posted by Joseph on the 10th March 2008

Two of us live here. It seemed great that we could have a wireless hook-up with this service. Husband and I talked it over and decided to hook up with TalkTalk. No such thing as 'free' broadband where we live. Poor ol' BT. It's their fault. They must all suffer from depression with all the blame they get. Apparently, they're still working on this 'problem' so that folk like us, living in the sticks can access free broadband. Well, that's the 'excuse'. We noticed someone having connection problems with Outlook while reading through this page. Yup. Same here and we cannot fix it. The only thing that really bugs me is with the wireless setup: how come, when my (built-in) wireless adapter is switched off, I can still access the internet? Even my know-everything-about-computers friend can't answer that one. Must do some digging!

Posted by Poor me! on the 10th March 2008

AHH!!!!! Minus scores required here - the worst ever customer service experience. We all get things wrong sometimes, this is OK if attempts are made to fix the problem - this lot don't care and lie.

Posted by anon on the 4th March 2008

I've had enough of talktalk. They phoned me up around October 2007 offering me a wonderful package of free broadband and phone for £16 a month so naturally I signed up for this. January came my first bill and I was wondering why there was a broadband account set up???? I did the usual thing and phoned up and was told that things needed to be sorted at the BT exchange but talktalk could not give me a date when I would get my free broadband, thus Feb 2008 I phoned up to say I would like to move back to BT and asked for my mac code when they promptly told me that I would be charged £70 for disconnection!!!! I'm trying to save money here!! I told them they sold me a product over the phone but I was not getting it. They said that I should wait. I was very annoyed and cancelled my DD but then they cancelled my access to the internet. I haven't found out what my legal rights are yet. If you've been down this road with success, I would be interested to hear from you.

Posted by helen radford on the 4th March 2008

My parents and grandparents have talk talk, and I have been with them for a few months myself now. It only took 2 weeks from me requesting it till I went live. Talk talk offer a brilliant value for money service, and I find it REALLY hard to believe people on here saying BT are better. BT charge twice the amount and when I was on the phone to BT call centre cancelling my contract with them, they fobbed me off to 4 different people, and even said talk talk was lying about giving free broadband. Well, I can happily say that my broadband is free, just like talk talk had told me, not like BT had said. BT try to put the frighteners on people saying how awful talk talk is, does anyone think BT is worried about losing customers from their own not even trying to be competitive rates??? Me thinks so. Does anyone think BT may be behind some of these posts? I have my suspicions.

Posted by charlotte on the 1st March 2008

Hello, this is my first posting on this forum. I have been trying to LEAVE Talk Talk since August 2007, yes AUGUST 2007!! I am currently dealing with Neil Wearing who works in Charles Dunstone's office at Talk Talk. If anyone on this forum would like his e-mail address I would be happy to forward it to you to voice any complaints directly to Charles Dunstone's office.

I have spent so far approximately £2,000 (and rising) in legal fees in trying to get Talk Talk to cancel my accounts. Whilst I have all of the details relating to my account, in writing, in the form of e-mails and letters from Talk Talk explaining the cessation of my accounts, they still refuse to let me go. Originally back in August 2007 I decided to leave Talk Talk and go to another ISP, PlusNet. After being rudely spoken to by a member of Talk Talk's customer service staff I decided to write to Charles Dunstone to complain at the disservice I received from one of his employees. I am now at a point whereby despite complaining to John Ingham (Ofcom), Charles Dunstone and BT's chairman Sir Michael Rake, I am still unable to leave Talk Talk and transfer all of my lines away from them. One line has been transferred out and one line has been disconnected and ceased. However, two remaining lines that I need and would like to transfer over to PlusNet have been tagged by Opal Telecom and Talk Talk refuse to let them go despite written assurances from Neil Wearing that they would be 'available for transfer on 22nd December 2007'. I have a list of correspondence between BT, Talk Talk, Ofcom and PlusNet with my letters currently running at 33 with further letters and e-mails sent by my solicitor. I don't know any of the experiences that the forum members are experiencing but I feel the only way to stop Talk Talk is to publicly shame them and to launch legal action against them via the Small Claims Court. Whilst as an individual Talk Talk probably would not care about one claim.

However, sustained action from many disgruntled users would have a wider effect and this I feel is the only way to stop Charles Dunstone and his behaviour as a pariah of Britain's telecommunications network. Talk Talk must be stopped from abusing the LLU system which fundamentally is very good. Ofcom is overwhelmed with complaints but does very little to stop Talk Talk. I know of journalists in national newspapers that when they ran articles about Talk Talk, were inundated with so many e-mails from frustrated Talk Talk customers they had to stop those stories. If you need any proof try and ask a journalist on a suitable national newspaper to run an article on the state of Britain's broadband network, stating that you have a problem with Talk Talk and they will tell you it isn't something they are interested in as there are too many people with the same problem. Legal action is the only way and publicity on the internet such as You Tube. I would be happy to assist anyone with any advice ad I also would be happy to receive any constructive comments regarding the cessation of my accounts with Talk talk and their transfer. Thank you, John
(I have put the minimum one star in the ratings box as there aren't any minus ratings - Talk Talk is diabolical).

Posted by John Gordon on the 27th February 2008

Wow! Read some of the comments, just in the nick of time, I don't think I'll be signing up after all.

Posted by kat on the 26th February 2008

Don't be STUPID! If you read these messages and still get talktalk then it's your fault. At the beginning it's great, afterwards good luck. In 1 hour I had 17 cut-offs from the internet!!!

Posted by Nick on the 19th February 2008

Talk Talk provide the worst "service" I have ever come across. I had been with them for some 11 months without any problems, then suddenly they cut off my broadband connection, without any notice. When I contacted them, they told me it was because I was still paying my line rental to BT instead of to them to get the deal I signed up for. I pointed out that I had bills from them clearly showing that I was indeed paying the line rental to TalkTalk. They then couldn't explain why it had been disconnected - that was at end November 2007. I pointed out that I lived in a rural area and rely on the internet substantially, especially for Christmas shopping. To make matters worse, at the beginning of December, they cut my phone service. All I received when I dialled a number was a message telling me that I was not subscribed to use that service! I should point out that they continued to take money out of my bank account. Despite many, many, many, phone calls to their useless customer services, I still did not have an internet service. I wrote three separate letters to them during the course of January without any response.

I am now in the process of transferring to another provider and, guess what! I have had a letter from TalkTalk telling me that they cannot trace my previous correspondence, and as I am still in contract to them, they will charge me for transferring my service to another provider. Well, as far as I'm concerned, they have broken the contract by not providing the service. See you in court TalkTalk.

Posted by Denise Finnigan on the 11th February 2008

I agree with all of the above - the 6 months I have had TT has been hell. Now they have cancelled my direct debit without authority and charging me for the privilege... no apology and 20-30 minutes to try and get through to their rude and unhelpful customer services... Don't go there!... No stars if humanly possible.

Posted by Fiona Mccormack on the 3rd February 2008

British call centers are the worst, they don't have any technical knowledge; I wonder why they are shifting the call center to India. Good move....

Posted by Tom on the 31st January 2008

This is got to be the worst internet service provider ever, I've rang them up at least twice a week an I've been with them over 5months, goes to show they just don't care. Hence the problem is still not sorted!!! I'm still getting disconnected EVERYDAY and my download speed is no faster than a snail!!! Technical support is of no use, you will be on hold for hours, do NOT ring from a cordless, the battery will go flat way before you get to speak to someone, and trust me you don't want that to happen as it means start of the queque again!!! If you ring 2nd line they give you rubbish about your modem is at fault or you need to replace your micro filter! The list can go on and on. What ever you do, DO NOT sign up with talk talk, you will regret it! If your like me and already have signed up to this bogus company then I suggest you cancel your direct debit, don't worry too much about the court/debt collectors letters in the post, they broke the contract! Why pay for a service they cant provide you!

Posted by P. Odedra on the 14th January 2008

Had talk talk broadband from Nov 28th, nothing but trouble speed up and down, then it just stops and freezes up. If that doesn't occur, it doesn't connect and internet explorer cannot display comes up and it takes eons to reconnect. Browsing is a thing of the past its poor in the extreme.

Posted by Stephen C Martin on the 10th January 2008

I wish someone warned me about this service before I signed up to them. I was with them a year with no problems then my internet refused to work. First I got on to the phone to their technical support and after 20 minutes I eventually got talking to someone. I must have been on the phone for 2 minutes explaining my problem and the technician put me on hold for at least another 20 minutes (on reading the back of the bill I found I would be charged 1.00 per minute) I ended up getting my own technician out to take a look at the problem which turned out to be my modem. I rang talk talk to get another modem sent and had to ring a further 2 times to ask where the modem was as a good month pasted and nothing had arrived. I eventually ended my contract with talk talk and while doing this I found there customer service to be quite nasty.

Posted by Mary G on the 28th December 2007

I have been a talk customer from onetel time, use the broadband package and I can agree with the phone service being fair but the broadband is abismal. I get a speed of just 5kbs with a 3mb connection speed, it appears talktalk limit any p2p but when I d/loaded a 2.5gb game from a pay site it miraculasly done it less than an hour. I have spent pounds trying to improve this before Ii was told that talktalk limit was in force, I used their troubleshooter and that was as helpful as a choc spanner. I am going through the process of transfering my landline and package to another isp! Don't get stuck like me, they will tell you what you want to hear mostly anything but the truth. My rating is minus 5.

Posted by Taff on the 15th December 2007

For the last 3 and half weeks I have had a connected line twice no broadband, several complaints about their service. A totally useless service and the first thing they say if we have to send an engineer out it will cost you over 100 pounds. Check this yourself, check that yourself. IT'S NOT MY JOB, IT'S YOURS. I was getting calls for someone in Rotherham and they were getting mine over 100 miles away, totally useless. If my line goes off today I am going to cancel my direct debit and take them to court for lack of service, and I will also ring watchdog. NO SERVICE, NO PAYMENT.

Posted by Ian Edmondson on the 14th December 2007

Oh how I wish I had known this before I signed with them. Smartax 882 Broadband was fine, then like just about everyone else my speed slowed down to the point where it was unusable. Technical support hopeless, high level complaints just don't want to know. I now have to reconfigure the box every time I log on and they wonder why I sound so angry when I phone them up.... DO NOT sign to Talk Talk unless you too want to experience poor broadband speeds, connectivity drop outs, poor customer service, endless waits listening to piped music waiting for technical support to answer, technical support scratching their head and then giving you the number of another Talk Talk department to contact...

Posted by Sheena Matheson on the 26th November 2007

Please can anyone tell me the number for high level complaints??? It changes so much to avoid us. I don't know what else to do?

Posted by David J Bethell on the 23rd November 2007

TalkTalk is simply the worst company I've ever dealt with. We were advised before the system went live that we should stay with BT, so we 'tried' to canal the contract... not easy! They just ignore requests and are now issuing final demand and a termination request fee of almost £800. I'm filing a complaint and considering legal action.

Posted by Belfast Customer on the 14th November 2007

I have been on the phone to them now for weeks trying to get my MAC code from them and they use the same excuse each time that there is a problem with my line at BT because apparently MY line is rented from them. Also have to pay for my Broadband Service because of this even though I'm on Talk3 International which is supposed to be free - this is because of the fact that they cannot provide me the 'bundle' version of the service yet because Talk Talk aren't in my area. Funny that, considering they told me when I joined that they could provide the service for free. Now I'm having trouble and have been having trouble getting connections to the internet. Currently my speeds are 443 mbps download and 226 mbps upload. Strange how my sister who is on the same plan as me is getting 1922 mbps and 244 mbps upload. Don't go anywhere near this company they are charlatans! I've been onto OFCOM. Yesterday I called BT after being told that it was BT's problem and not Talk Talks and BT told me this is rubbish and has nothing to do with them. Stay well clear of Talk Talk. They should be forced to appear on Watch Dog again!!!!

Posted by Lisa Pearce on the 13th November 2007

Don't even consider!! I've been trying to cancel my contract at the end of my 18 months, BUT talk talk have changed my bt line to a LLU line which I wasn't aware of! and now to convert back to a bt WLR (which most other internet providers use) line is going to cost me £124.99.

Posted by Andrew James on the 10th November 2007

Useless! My Outlook Express has been off for a week. Technical support hopeless. Sound bored with life. They give you an action - doesn't work. Refer you on to second level technical support - hold for two hours - no reply. Fed up. Would change if I had the time.

Posted by Pam Ward on the 3rd November 2007

Stay well away - do not go for a deal with this dreadful, profiteering, charlatan company. As of two weeks ago my download speed can be and very often is as low as 0.3 Mbps. This means no downloading - even email takes a while to get - so I've stopped my direct debit to them, and for the second time! I first did this after experiencing connection problems - not just periods of total dropout, but funny little intermittent disconnects which made a prompt screen appear every few minutes, which was extremely annoying. Needless to say, it was impossible to get customer service, so I cut them off from my cash. Eventually (after 5 months) I found out how to communicate with their high level complaints team, and it transpired I had been 'using the wrong modem'. Actually, TT had never sent one, nor the Welcome Letter we're supposed to get - I had to go to local shop and scream at them until they gave me one.
After this, I had approx 2 months reasonable connection with the Smartax 882, but as the speed is now unusable I've cut them off from my cash again. They're breaking the contract, so I don't see why I should honour it. And may we surmise where the fault lies with this low speed? Well, according to TT it could be a mysterious virus that my computer, according to my antiviral software, has yet to catch, or it's BT's fault for installing a bad connection in the road. If you are nodding sagely at this point, you are probably in the same shit state as me. I've told them if they can't get this sorted I'm walking, and I expect no penalty cost when I do. If they cause me any legal trouble whatsoever, I will crush them in court.

Posted by Paul on the 28th October 2007

TalkTalk aren't just bad, they're like vicious hyenas. They couldn't even give me broadband and so I terminated my account, but still they went on printing bills and set a debt collector who started to send threatening letters (from the same computer and printer, but under different company names). I have challenged the company and am in the process of suing them. I have survived a heart attack and am determined to go on fighting. There's no point in ringing call centres; they just read the same technical sounding elementary procedures from a manual - you can even hear them shuffling the pages! They seem to be run by the same kind of young entrepreneurs who canvass in the local (Uxbridge Pavillion) shopping centres, posing as a big corporate entity like BT or BP. The important thing is not to be intimidated by them. I find the court staff extremely helpful. They are all in the business of milking the mythical cow, for line rentals, connection charges, disconnection charges, and so many other fancy charges that their computer is programmed to print! They're swindling so many - thousands upon thousands - of gullible and trusting customers. They were given the privilege of poaching Bt customers and they are abusing it, and the so-called regulators seem to acquiesce with their antics and give them ever more opportunities to swindle honest trusting citizens.

Posted by Ksm Bhatta on the 26th October 2007

Can't comment to much on the phone service but the broadband, well, great during the 30 day period when I could cancel my contract with no penalty... Ever since slow broadband speeds, if you can call it broadband speed sometimes as low as 28 k modem never above 2.5mbps, more frequent speeds recently well below 128kbp, satisfied... NO, NOT AT ALL. Steer clear!

Posted by David Grist on the 17th October 2007

I signed up, that was the biggest mistake ever. I had been connected for week it took me a week to find someone (who was English by the way) to understand what cancel mean. They play the game of delay the cancellation. This was the 4th October. I called back on the 14th October when I realized that my line was still working, only to have someone telling me that my contract was not cancelled. Can you imagine my frustration as I have cancelled my direct debit the same day.
There is no way I'm paying for the non service. No connection line, no access to my email, no possibility to send document...

Posted by Marie on the 17th October 2007

Cannot complain about the phone service but broadband has recently become impossible. During peak times (5pm to 9pm and weekends) I find it nigh on impossible to connect and keep getting the 721 error about remote computer failing to respond. Customer support blames the modem and that I should install the drivers again... I've done that and now it's made it worse. Every time I connect and have to go through re-registering my password. I just wish they would own up and say that demand has outstripped supply but no... they couldn't give a monkeys about customers. Just for info, second line support (UK call centre) tel no. is 08700878080. At least this way you can complain to someone you can understand.

Posted by Richard Williams on the 15th October 2007

Absolutely disgraceful service.
Most nights I cannot even get to google to search. The service is a shambles and a waste of time. Online games don't even bother pings from 60 -200 with no consistency.

Someone needs to report them for advertising a service they don't provide.

Should be sold as a 56k modem package.

Posted by User100 on the 8th October 2007

Talktalk is hopeless! Stay away from them. I have been with their phone - long before their free internet offer came into effect and as others thought "why not?" Big mistake. Their support is rubbish, long waiting and useless service regardless of where the call centre is located.

They all follow the same script and always try to lay the blame on you. Their speed has dramatically reduced since summer and at times my internet is non-existent or getting dial-up speeds. Have spent countless hours fiddling with my equipment and on the phone (or trying) to get to them result is same old same old and no one can resolve the problem. I have given up and can't wait to switch. Be warned and don't get tempted by Talk rubbish! Now I am willing to pay money to get out and get a good service.

Posted by Juan Rodrigez on the 8th October 2007

Beware - it's not cheap if it doesn't work! From having 3 years trouble-free service with our previous ISP we now have constant problems with no connection, slow speeds - etc etc etc -

Posted by Richard Turner on the 1st October 2007

Rubbish, all of it! Not just Talk Talk, but BT as well! I have been with freeserve (till they took on call centres abroad). First problem I had with them it was easier to jump contracts than wait for help. Wherever you are you get better tech help in the first four weeks. Whatever the supplier, the problems are yours - it's the line, or your settings, or have you switched it off and turned it on again?

My anger is with the government that forced the internet on us all but have failed to regulate it properly, and trading standards (who are the government as well) who fail to look after the consumers who pay for shoddy telecommunications.

Posted by Alex Phillips on the 23rd September 2007

This company is awful. Since leaving for university and coming home after 6 months the connection has mysteriously halved in speed from 1mb to 512k.

My uni connection: Karoo = 8mb- £20 per month- download-800kbs-upload 40kbs

Talk talk = mb-download-50kbs

It's a complete joke. All over the Net people complain about this company. They obviously don't care that people are getting awful service and they all seem so big that the easiest thing seems to be to get out as easily and quickly as possible.

Posted by Laserguy on the 19th September 2007

It's a sick joke, the speed has dropped as low as 40.7 mbps. Wish I'd stayed with prevoius provider. Can't wait to get out of my 18 month contract.

Posted by George F Brown on the 19th September 2007

I have wasted hours of my life and almost ended up in tears of frustration trying to get technical/customer service/financial departments to sort out my problem. They added software security to my account, which I didn't ask for. When I spotted the charge, I stopped the payments to them and called and cancelled the service. That was in May.

They put a bar on my account over 2 weeks ago due to non payment (for a service I never asked for - interesting!)

Outsourced support where staff are untrained, fully scripted and totally unable to respond effectively. I have two months left of my contract and will be running as far from Talk Talk as possible. Their customer service is non existent and has extremely long hold times - if you get through at all. Hot tip - if something seems to good to be true (free broadband) then it probably is! Steer clear! I would give no stars if I could.

Posted by Sarah on the 6th September 2007

I cannot believe I was so gullible and signed up with this awful company! The contract I signed was put into action over a week before the date which I agreed with them, even after I had already cancelled it via email and written a letter.

It seems this company has a 'get out procedure' in place only to make the contract look longer than it is. I have had to pay out a considerable amount of money due to the mess they have made to my telephone line and can see how they are able to offer 'free' broadband, by getting money out of anyone who's name is unfortunate enough to enter their system.

Posted by K Starsmore on the 3rd September 2007

I have been with TalkTalk for some 15 months (before Free Broadband). My line rental was via them and the Broadband connection was slowish but acceptable. I then went on to their "Free" broadband about 6 weeks ago, which is using their equipment via LLU at the exchange. It has been disastrous! It is slower than dial up and often it's unusable, and I have had no end of problems.

Their technical helpline in India is always busy. They try to be helpful, but at the end of the day the bottom line is that their equipment and infrastructure are totally inadequate.

Do not be tempted to sign up to any of their Plans. My own fault I suppose. They say you get what you pay for. Well if only I was getting what I am paying for - which is a broadband connection that is usable. More often than not it is not usable!

Posted by Graham on the 2nd September 2007

We are not new to broadband but switched to this rubbish Talk Talk service.
If problems happen the first line response, outsourced abroad, is difficult to understand the operators, they stick rigid to a script which is long winded, repetitive and fails to address the problem. They do not listen and often cut you off after 40 mins. Spent 2 full days being told it was my equipment when it was in fact their line (this has happened a number of times). Overall service is slow to connect, line speed is slow and very unreliable. The only positive was it was free, but as the old saying goes you do not get "anything for nothing". Would love to get out of the contract but Talk Talk are unable to agree with us when it actually started. Steer clear!

Posted by Alan Beaumont on the 9th August 2007

I, too, have been with Talk Talk for a couple of years. When my next door neighbour told me that he was receiving free broadband I contacted Talk Talk. They immediately adjusted my account so I no longer have to pay the £10 monthly fee.

Posted by Les Ladbrook on the 29th July 2007

Why am I still paying for my free Broadband service? Can anybody tell me, I have been with TalkTalk for nearly two years.

Posted by Richard Thieman on the 12th July 2007

Talk Talk broadband is absolutely superb - at least if you’re a masochist who enjoys hammering nails into your head. Continual slowdown, freezing on pages with more than a couple of thumbnails, the need to refresh constantly to force pages to load, a ridiculous amount of dropout at peak times, speeds running sometimes slower than dial-up and an after sales service apparently run by the 3 Stooges is all just peachy. I mean, who could complain about that? It’s not like we're in the 21st Century or anything, is it?

Seriously you will regret taking this service if you get it. Trust me as one who was stupid enough to do so and has since run the hell away from it. Of course, I had to threaten Talk Talk with Ofcom to get the result I wanted (a cancellation of the direct debit, a hesitant apology and a mumbled recognition that they had poached my existing AOL Platinum account by not telling me that switching my calls to them would kill it, etc.) and I’m now coming back onto the internet at a speed that is actually broadband. Just think - I will be able to properly visit websites again, properly load pages again and stop worrying that my computer will choke every five minutes. It will be just like old times. I simply cannot wait.

Posted by Jon on the 11th July 2007

I've had Talk Talk for over a year now and everything was great till the exchange was taken over by them...since then I can not get any file sharing programmes (tell a lie they connect but the speed is so slow it's 5 times worse than dial up!) However, if iIwant to transfer files by MSN Messenger the speed is fine . As far as I'm concerned you pay for what you get ...free broadband not worth it

Posted by Alan Beard on the 10th July 2007

As we are already with Talk Talk for the telephone we thought we would have their line rental too along with broadband. Modem etc. came no problem, live date no problem but connecting huge problems. Click on new email address put in name etc with full stop and underscore but after dozen tries gave up. Kept getting address not permitted. After 2 hours on telephone to broadband technicians who could do nothing as apparently their system had crashed I gave up. Why oh why can't we talk to someone in the UK who actually understands your problem?

Posted by Mojo on the 5th July 2007

Switched to a Talk3 plan a couple of months ago. Informed a few weeks ago they were upgrading the local exchange. Ever since, I have had connections dropping and at 6:30am this morning I am getting a connection speed of 8Kbps, 1000x less than the connection I am supposed to be getting!
Question is, am I still tied in to the 12 month contract when the service is so bad?

Posted by M Cripps on the 5th July 2007

Worst thing I have ever done is to switch to TalkTalk. Their complete BB service is appalling. Consistently slow downstream speeds, no faster than dial up. Connections constantly dropping. A totally inept first line support organisation that is outsourced abroad.

To make matters worse my only escape is if I transfer my line back to BT and then switch to another BB provider. And BT will charge me over £100 for the privilege of rejoining them as a customer.

I would advise anyone to KEEP WELL AWAY from Talk Talk.

PS How can I give a Zero Rating?

Posted by Jim Mccann on the 29th June 2007

Worst experience in my life with TALKTALK. I got connection live after 50 days of waiting and after that extremely slow Internet speed. NO support. Very rude to talk India call center is better at some extent compared to the UK call center. Worst man. I tried because it was cheap but sorry guys, horrible experience.

Posted by Sumit on the 26th June 2007

Everything was great with Talk Talk for about a year, then suddenly my line went dead. But I still had broadband!! (???) My phones work fine when tested elsewhere and Talk Talk say the initial line tests are ok. None of it makes any sense! Further to this Talk Talk say if they send a BT engineer out to check it, and the fault is at my end, they have quoted my crazy fees for this from BT. Surely this is what I'm paying Talk Talk for? I'm lost in all this and don't know where to go next. Any ideas out there folks?

Posted by Shona Blacklock on the 17th June 2007

Took an extra month than promised, but once you're connected, it's great. TalkTalk International, £20.99 a month including line rental and maximum broadband speed (this is usually down to the exchange, and it's not their fault anyway!). It's just too silly of a price to not switch. So silly, that TalkTalk is making a loss. :)

Posted by Anonymous on the 7th June 2007

Caro Nyaga, same thing happened to me. I got connected Nov 2006 and everything was running smoothly. Three months later, my broadband connection went dead. After a month, and a fortune in phone bills, Talk Talk admitted they didn't know what the problem was, and blamed BT. I contacted BT, and they could find no faults. So bye bye, Talk Talk, I cancelled straight away. Although it took another month to cancel, they tried charging me for two payments after I left, and they (incorrctly) informed me that my line would automatically be passed back to BT.

Absolutely useless. Technical support? Asking me to try different modem/microfilters/phone sockets is NOT technical support!

Unfortunately for me, I switched to TIscali next... dumb dumb me. It's been three weeks and they haven't been able to connect my broadband yet. If possible, even worse than Talk Talk... at least they occasionally rang me back!

Nightmare from beginning to end :(

Posted by Frustrated on the 1st June 2007

I used to be with Pipex broadband - I never had a problem with Pipex so I would recommend them.

Now I just changed to Talk Talk because I fancied a change to see what they were like in terms of reliability, at the moment it's been a good experience (touch wood), I provided my MAC code and 10 days before the actual due date, the connection was available, I am getting 2.2 Mbps speed at the moment but I received 5.1 Mbps with Pipex so not too bad.

I don't know why people moan about their connection being 2.2 Mbps, a server connection rarely has an upload speed greater than 300 K anyway, for example, 2.2 * 1,000,000 = 2200000 / 8bits = 275K download speed, a server rarely gives you more than 300K per second anyway so I don't know why people complain about download speeds.

Posted by Mr Man on the 11th May 2007

Give you web space but you can never host anything, I've been with talktalk for almost a year and never been able to access it using cuteftp pro or even typing the ftp address in ie7. Shame as everything else has been fairly OK

Posted by Steve on the 8th May 2007

Joined talk talk on April 2006 waited for 1 month 2ks to go live, enjoyed talk talk for 3months after that the whole thing went dead on August 18th. Wasted my time to call customer service for 3 months, they told me the problem is B.T and I have to call them. What? I am paying them they should deal with B.T. Cancelled the contract told them am not paying any fee. They ruined my life, I went back to BT and am with AOL am happy never go for cheap deals again my friends out there.

Posted by Caro Nyaga on the 20th April 2007

Absolutely disgusted at their treatment of me. Signed up for Broadband in October last year with a go live date of 17 November. Despite numerous calls/emails I AM STILL WAITING. I am so frustrated by it all - I now want to change providers but need a MAC code - or do I? As it's never been set up presumably I don't need this?

Posted by Frustrated Talktalk Customer on the 2nd March 2007

Free broadband.. yes i believed them to then too then again ive believed in the tooth fairy and father xmas. Go live on broadband as come and gone lots phone calls past from one post to another then funny line goes dead when they get stuck what to say, seem s to me once again a con to get you to sign up on there phone service poor So if I was you I would keep away from talk talk unless you got hours of time to waste on the phone this is as bad as tiscali and I would not wish them on my worse enemy Talk Talk may have a good phone deal but i would stay away from promise of broadband

Posted by Ros Blue on the 18th February 2007

Really bad service in the beginning, endless calls and passed from pillar to post..took 8 months to get broadband switched over...didnt get the modem I asked for BUT today got connected and its much faster than my last broadband and customer service has vastly improved. Fingers crossed?

Posted by Mmmmmmmmmmmm on the 7th February 2007

Ordered TalkTalk broadband in October 2006, with a live date of 17 November. This came and went, and was eventually given a new date of 17 December. Again this passed, and I kept receiving new live dates when I managed to get through to the call centre, like the unlikely Christmas Eve. Untold calls and visits to Carphone Warehouse shops later, my broadband apparently went live a few days ago but it's now February and I'm still chasing them for the modem. A cheap deal, but at a price. You have been warned!

Posted by Mjt on the 2nd February 2007

When am I going to be connected to Talk Talk Broadband?. I signed up to the comprehensive package deal, British Gas/
Talk 3 on October 23rd last, this, as I understood it , entitled me to Free Talk Talk Broadband, What's happened?

Posted by Wilfred Shaw on the 23rd January 2007

Took ages (and a few phone calls) to get a connection date, but has been pretty smooth and trouble-free since then.

Posted by Nick Midgley on the 19th January 2007

i work for them

dont do it!!!!!!

trust me

Posted by Anonymous on the 2nd January 2007