Prodigy Networks

Prodigy Networks

  from 6 reviews
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www.prodigynet.co.uk

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I was with prodigy for about 2 years. Their service was so so but was pretty uncompetitive by the time I decided to move. I think I must of tried to get a MAC out of them for 3 months before giving up and using the cancel account option in the user control panel. I never got through on the phone, e-mail was ignored as was snail mail. They even ignored my e-mail when I realised my account had been hijacked by spammers (no password needed to send mail with them). Now I get 8 meg with a 60GB monthly download limit for £5.00 less per month than what I was paying for a 1mb connection from prodigy. My new ISP is stacks better.
Posted by Gareth Trenaman on the 29th January 2008 1 stars
Further information: After I closed my credit card the company still sends automated emails complaining about the problems with getting a payment. I have sent them two very rude replies but got no response at all. I am 100% positive that they do not really have any people but have instead automated the whole invoicing system which simply keeps on involving the victims as long as their credit card is valid.

This is absolutely worth a criminal investigation.
Posted by Markku Niskanen on the 20th December 2007 1 stars
I have exactly the same experiences as Malcom. They respond to nothing and still keep invoicing. I had to ask the credit card company to close my card to end getting invoices. The next thing I will probably do is contact the police. Were there a zero or minus 1 star option I would choose that. I think that the company has zero workers at the moment and the only thing running is the invoicing system.



Posted by Markku Niskanen on the 12th November 2007 1 stars
I have been trying to get Prodigy to send me a migration code for about a year, I am going to have to resort to cancelling my payments in order that they will contact me. They ignore any attempt to contact them and as they are one of the more expensive providers I would like to switch.

I am afraid that they do not seem to have heard of the Ofcom guideline and think that if they just ignore people they can't take their business elsewhere. I for one will be cancelling any payment they try and take from my debit card.
Posted by Susan Mills on the 10th October 2007 1 stars
Finished with them in April but they keep taking money from my account. Total waste of time trying to contact them as they ignore emails & refuse to answer phone calls. Have had to resort to contacting CC company to stop them taking my money.
Posted by Malcolm Hand on the 24th July 2007 1 stars
I have been with Prodigy Networks for a couple of years and their broadband service is technically good. However the company is almost impossible to contact for support of any sort except by phone and then you have to phone repeatedly as it is nearly always engaged or just rings. I have found that they ignore all emails and their fax never seems to be working. It is a pity that they don't see the need for communication with their customers. I have just asked for a MAC number to change suppliers but this is already overdue by two days beyond the Ofcom guideline of 5 days.
Posted by Malcolm Watkinson on the 26th April 2007 1 stars

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