Plusnet
Average Customer Rating:
Plusnet Value
- Up to 20Mbs download speeds
- 10GB monthly usage
- Free wireless 4-port router
- From £6.49 a month
- Call 0845 140 0200 for technical support.
- As part of this service, PlusNet offers:
- Free connection
- Unlimited email addresses
- 24/7 support
- Broadband Firewall and spam protection
Plusnet Extra
- Up to 20Mbs download speeds
- 60GB monthly usage
- Free wireless 4-port router
- From £11.49 a month
- Call 0845 140 0200 for technical support.
- As part of this service, PlusNet offers:
- Free connection
- Unlimited email addresses
- 24/7 support
- Broadband Firewall and spam protection
- Static IP (available)
Provider Information
- PlusNet is an Internet service provider founded in 1997.
- They provide a range of broadband and dial-up services for homes and businesses in the UK.
- PlusNet now have almost a quarter of a million customers.
I must admit I’ve been with Plusnet for over 10 years, through 2 house moves and no problems. I guess the problem is that for every unsatisfied customer there might be hundreds happy ones who don’t post – I don’t generally post a review when I’m happy with a product!
I left talktalk as they kept mucking up my bill
so changed to Plusnet 2nd Dec 2010
on the change over day I had no telephone or Internet, Cost me £7. on my mobile holding on the line for 30 mins… which is not unusual for them to be told the Engineer had not connected me at the Exchange properly. 3 days later I was conected !!! Then I found I could not connect my printer to the WI Fi Router and could only connect 1 PC at a time To be told that Plusnet had sent out 28000 faulty Routers. Go in and read what other members say !!!!!!! I phoned back and was told try changing all the channels, they emailed me how to do it.That information was useless had to go on the web to find out how to do this,
I phoned them back after doing this and they said they would get me out another router. which i said well why didnt you do that in the first place I have had enough you have not lived up to your side of the contract I want to cancel. They cut me off their and then and left me with no phone or internet, that was 3 weeks ago, and still have no line got to wait till Feb 25th to go back to talk talk as they have now got to set me up from scratch and give me a new telephone number, By the way plusnet are charging me a Cancelation fee. I have contacted OFF-Tel about this dont even go their they are the worst company ever
Be warned.
Must be very careful working with Plusnet. They are not very professional. Support team is a joke. They will apologize for their billing errors but will never recompense you. Very disgusting behavior.
The service is poor to say the least – very disapointing. I need this bband connection my living – not sure if any other supplier sare any better – but the response is always anything but resolve the issue. Even if you prove the issue is upstream they are very unwilling to resolve the problem. In short if you don’t want to end up stressed out with your blood pressure up and ready to kill anything that moves – avoid plusnet – the service is poor.
I’ve jus joined plusnet and in all honesty I can’t fault them, delivered everything they promised-very fast connection and no signal dropping at all-value 4 money-a very happy customer-thanx.
Do not get broadband from plusnet.
Have had low download speeds from day 1.
Fobbed off with bull**** about leaving router turned on all the time.
Here is my review of my recent experience of this once fledgling company (Plusnet) which has now garn down hill. Here is a quick summery of my issue.
I have had a concurrent complaint in their system now since 7th April 2011. My connection went from a Home Unlimited Plan which gave me a very respectable 7meg down and 544Kbps up i was then told due to a usage change of my bb i would need to upgrade to a business package so i did and here is where my issues started. When switching from home unlimited to business unlimited i was told the price but when i was billed it was wrong. Then it took them 3 weeks to refund me the difference. Then a PSTN (phone fault) was found by plusnet so they dispatched an engineer to fix this issue. Then came the connection stability issues. It went from 7.5Meg down to 2.5Meg and then this week it went down to 1.3Meg and then today it went to 269Kbps to nothing this afternoon. When i phoned plusnet they don’t seam to know what is happening so just sound like a bunch of robots. Here below was the email i resorted to sending them in complete anger after 3 weeks of pure hell and stress.
Here goes…
“plusnet, i have had just about enough of this service from Plusnet, After all this time and all the engineers that have been sent out to fix this issue, ITS STILL NOT FIXED. I still have no internet, and at the moment no business as it relies 100% on a stable internet connection. I would like to say this maybe how plusnet like to treat their customers, but condatory to this comment i actually have a degree of care and also value my customer base, and they are an incredibly valuable commodity to my business. And like i will maintain as im sure i have told you in the past, without customers i would have no business. And at the moment this connection is cutting myself and my team off from the outside world and likewise its stopping my customers from being able to contact us. I think its about time that plusnet pulled their fingers out their asses and get this issue fixed – AND FAST!. I am now requesting my MAC key as i now have a new supplier waiting to take on my business. I tried to call the business CSC centre this evening but they told me that im to wait until Tuesday morning when customer relations are back in the office. Now i want you to pull out all the stops and do what you can to get me this MAC code, AND I MEAN TODAY NOT NEXT WEEK!, my business has taken a real hit in the last 3 weeks. So unless you want a damage loss recovery case on your hands for loss of earnings i would like to see you deal with this during your shift today. As i can not continue on with all the bottomless promises of a possible fix and also the horrific time frames it appears to take for plusnet to rectify pretty much every issue weather it be billing, faults or otherwise. You name it, i have had it with you guys. I have had excuse after excuse, and promise after promise, and nothing actually improves. Plusnet are technically dumb, customer care stupid and PR obsessed. And i do not want to be a part of this somewhat horrendous organisation anymore. I think plusnet have tried to fill/grow their boots far too quickly and you have over-sold your products and are cramming far too many customers onto your already bursting at the seams network. I expect a result today plusnet not tomorrow, not next week but today please. If you don’t comply with my request my next stop will be CICAS as you have exceeded what plusnet consider themselves as a satisfactory time frame to complete faults (7 to 10 days) you have now had 3 weeks to deal with this issue and its now getting worse not better.”
So if you looking around for a new supplier and you are attracted by the prices, please don’t even go there, avoid them like the pelage. They will make your life hell. Plusnet are technically dumb, customer care stupid and PR obsessed.
I must have been with Plusnet for over a year now. It has been so easy to order, set up and continue using broadband without any problems. One phone call sorted out some trouble I was having going wireless. Very helpful and no frustrations.
My plusnet broadband which is supposed to be 8mbs is now running at less than 0.8 mbs.
This is an absolutely disgusting ripoff.
The helpline is polite if not slow to respond but they always suggest that the router is giving problems or needs a software update. I have checked everything and it is ok except that I am getting near dialup speeds for a service that should be very fast for the money I am paying. I seriously cannot recommend Plusnet to anyone unless they do something pretty radical to improve their service.
I paid £50 to get out of my contract with plusnet, service is non-existent, if you email a query all you get is a automated response referring you to faqs on the website, when I paid the termination fee they disconnected my broadband even though I still had a month to go and refused to re-connect it. AVOID Plusnet at all costs