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Ntl |
NTL have now merged with Virgin.net, Telewest and Virgin Mobile to become Virgin Media. See the Virgin page for information about the services on offer.
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Best of all the rest....... Most expensive but best speed and service from someone who speaks English!
| Posted by David James Beswick on the 6th July 2010 |  |
IS THERE ANY PERSON OUT THERE WHO CAN RECOMMEND ANY BROADBAND COMPANY THAT YOU CAN RELY ON WITH OUT BEING ROBBED
| Posted by BOB W on the 20th February 2009 |  |
On the list for my name Nina Anne redman on Google its says that I quoted about ntl being worse than a third world country which I did not say thankyou
| Posted by nina anne redman on the 22nd November 2008 | |
i use to have ntl as my email address , then my computer crashed , i got a man to fix it for me but he didnt put ntl back on , can you please help me to reinstall it ? thankyou
| Posted by Laurence Silvester on the 9th July 2008 |  |
After about 6 to no avail attempts to stop/cancel copies of my e-mails being forwarded to Australia for 3 months, I eventually had to phone NTL and they assured me that they would undertake the process for me. After being on the phone for ages I was eventually advised that my sister in Aus would no longer get copies of my e-mails. Today I get a message to say that she is still getting them. What on earth do I do now?
| Posted by Mary King on the 19th April 2008 | |
I can never get My ntl home page up for my e-mails, it says cannot be connected whats going on?
| Posted by Mrs Nina Anne Redman on the 13th March 2008 | |
Bizarre service worse than a 3rd world country service.
I've had 6 fault occasions within less than a year with ntl/virgin media either with TV/Internet. Allow me to give some background of a typical excuses/services when you call up NTL/Virgin media.
1. All our line is busy at the moment, please keep on hold, and before you realised you've hold for 30mins to an hour and not a single soul pity enough to put you through. This never happen in the home country where I came from.
2.Your fault may not be remedied immediately, either lack of skilled people or just plainly the organization are not prepared to take in the mass number of customers. They're definitely very good at marketing but they must have forgotten more customer doesn't equate to lousy quality service.
3. When you call to tell them umpteen times this is the xx times you're having problem, oh the other ends does sound apologetic, but to me the word of apology has no meaning at all if you've 6 fault occasions. Don't you think so?
4.Surprisingly I just realised the call centre is actually located in India, yes all their things are very computerised and mended by their Indian counterparts. They're are the one I believe who do the hardwork and always got scolded at by customer, but not the staff in the UK I believe.
5. Would you imagine living in a developed country without any form of media for 1-2weeks, totally disconnected you from viewing news, your favorite movie channel, etc. and somehow the service centre not able to book you in immediately even you've 5 previous fault occasions? Bizarre again! I think Virgin should put an objective and goal about their service rate. If I would rate it, it will be negative all the way.
6. I got a call from a Virgin technical department to tell me technicians not coming to my place after I've waited for 5hours at home at the allocated time. I even have to be away from work just to attend the many times Virgin Media technicians coming over.
7. Virgin did upgrade me to 4Mbps high speed internet without my knowledge and when the bills come about they charged me 16pounds extra for 2 months. I've to called them out to check, why this kind of thing they don't seek customer approval prior to upgrade. There is a lot of error in their system I believe and if one doesn't check, money goes in and VIrgin's happy.
8. There is one policy in ntl/virgin, if you're not at home at the allocated slot, you'll be charged 10pounds. I wonder if there is a policy stating that if customer is at home for 6 hours and waiting for technicians at the appointed time, would there be a penalty towards Virgin Media?
I've had 6 fault occasions within less than a year with ntl/virgin media either with TV/Internet. Allow me to give some background of a typical excuses/services when you call up NTL/Virgin media.
1. All our line is busy at the moment, please keep on hold, and before you realised you've hold for 30mins to an hour and not a single soul pity enough to put you through. This never happen in the home country where I came from.
2.Your fault may not be remedied immediately, either lack of skilled people or just plainly the organization are not prepared to take in the mass number of customers. They're definitely very good at marketing but they must have forgotten more customer doesn't equate to lousy quality service.
3. When you call to tell them umpteen times this is the xx times you're having problem, oh the other ends does sound apologetic, but to me the word of apology has no meaning at all if you've 6 fault occasions. Don't you think so?
4.Surprisingly I just realised the call centre is actually located in India, yes all their things are very computerised and mended by their Indian counterparts. They're are the one I believe who do the hardwork and always got scolded at by customer, but not the staff in the UK I believe.
5. Would you imagine living in a developed country without any form of media for 1-2weeks, totally disconnected you from viewing news, your favorite movie channel, etc. and somehow the service centre not able to book you in immediately even you've 5 previous fault occasions? Bizarre again! I think Virgin should put an objective and goal about their service rate. If I would rate it, it will be negative all the way.
6. I got a call from a Virgin technical department to tell me technicians not coming to my place after I've waited for 5hours at home at the allocated time. I even have to be away from work just to attend the many times Virgin Media technicians coming over.
7. Virgin did upgrade me to 4Mbps high speed internet without my knowledge and when the bills come about they charged me 16pounds extra for 2 months. I've to called them out to check, why this kind of thing they don't seek customer approval prior to upgrade. There is a lot of error in their system I believe and if one doesn't check, money goes in and VIrgin's happy.
8. There is one policy in ntl/virgin, if you're not at home at the allocated slot, you'll be charged 10pounds. I wonder if there is a policy stating that if customer is at home for 6 hours and waiting for technicians at the appointed time, would there be a penalty towards Virgin Media?
| Posted by Tohpl on the 26th July 2007 | |
NTL has been a nightmare from start to finish. Worst part. being when you actually have the gaul to complain and are kept waiting for several days before it is possible to talk to somebody. Then when you have reported the fault, you have to wait another month to get it sorted. And do you get your bill reduced for the inconvenience. What do you think? Lets hope Virgin are better.
| Posted by Nigel Partlett on the 31st March 2007 | |
NTL is not trustworthy.....I was a customer of NTL dial up....was offered broadband from them which included a free web-cam. Two years later and numerous e-mails to them I still hav'nt got my free web cam. As for them being a provider...I have no complaints about their service.
| Posted by Bernard Kelly on the 13th December 2006 |  |
Lets put it this way I tried to get an address off them so I could speak to somone in person but low and behold it's Manchester. I have used this company for a few years now
1. TV always freezes
2. They remove channels without any warning and packages.
3. My grandfather who is over 80 and has suffered from a stroke (who can only watch TV) was without his TV for a week!
4. I have waited 4 months for them to sort out our account because I have moved house.....it is still not sorted!!!!!!
5. They phoned my mobile so I could sort it out while my wife was away on business...I rang them only for them to tell me they couldnt help me because I am not the account holder. Morons!
God I could go on for ages.
They will get there's ie: when my contract is up!
KARMA! ACTION REACTION
1. TV always freezes
2. They remove channels without any warning and packages.
3. My grandfather who is over 80 and has suffered from a stroke (who can only watch TV) was without his TV for a week!
4. I have waited 4 months for them to sort out our account because I have moved house.....it is still not sorted!!!!!!
5. They phoned my mobile so I could sort it out while my wife was away on business...I rang them only for them to tell me they couldnt help me because I am not the account holder. Morons!
God I could go on for ages.
They will get there's ie: when my contract is up!
KARMA! ACTION REACTION
| Posted by Gerard Turrell on the 5th December 2006 | |
I have phone, digital tv and broadband with ntl. I am not very good with technical problems. I am getting a message that my ntl virus protection is now obsolete, and I am trying to update it without success. ntl say it is free so why don't they just update the virus protection automatically? Help........
| Posted by Rose Horscroft on the 23rd November 2006 | |
Just joined ntl broadband, initial setup cd proved a bit of a problembut soon ironed out by the help of steve from tech support [no thanks to customer call centre who advised me to call back 2 days later!!] Still having no luck trying to get free netguard as promised,will keep you posted.
| Posted by M. Young on the 25th October 2006 | |
Overall satisfied with ntl products, but contacting them with a problem is a nightmare,sick to death of the piped musak & occasional piped message, yes I know I'm in a queue, thats why I have not spoken to anyone, how long is the queue ? not a clue, could be hanging on for hours yet.
Give us an easy to find site where an email message can be sent [& acknowledged] instead of the 'contact us' sites that send you round in circles till you get fed-up, like the phone contact method
Give us an easy to find site where an email message can be sent [& acknowledged] instead of the 'contact us' sites that send you round in circles till you get fed-up, like the phone contact method
| Posted by John Holmes on the 14th September 2006 | |
formatted my pc tried to reinstall ntl disfc --------------am still on line but my installation disc will not give me ntlnetguard because ntl have upgraded ???????? HELP HELP HELP
| Posted by Lesley Thompson on the 30th August 2006 |  |
Must admit NTL are the only provider I have used. Been with them for 6 years. Overall service is very good. On the couple of occaisons I have had to call Customer Services are a nightmare but the technical sevice was excellent.
| Posted by Angus Macintyre on the 19th August 2006 | |
NTL is the worst provider. Greedy. I called them to cancel my service June 5th, and they did, they went into my house took the box and I paid them. I thought that was it. I forgot about my bank statement for a while then when I checked it in August, I saw that they still charged me for the month of June and July.
I called them to complain, a lady said yes it was cut 5th of June, she gave a number to call. I called the next day and the person who answered me said that it is still active, there is no record it was cancelled! They took the box, they confirm the cancellation and still have strong face to lie. He gave me another number, and the who answered says it is still active, and I ask why? He said there is no forwarding address. But it was cancelled, they don't need my forwarding address. He gave me another number, the guy said the same thing and if I want to cancel, I need 30 days notice and pay that 30 days! It's been cancelled!! I already paid two months without any service and they want more??
I called them to complain, a lady said yes it was cut 5th of June, she gave a number to call. I called the next day and the person who answered me said that it is still active, there is no record it was cancelled! They took the box, they confirm the cancellation and still have strong face to lie. He gave me another number, and the who answered says it is still active, and I ask why? He said there is no forwarding address. But it was cancelled, they don't need my forwarding address. He gave me another number, the guy said the same thing and if I want to cancel, I need 30 days notice and pay that 30 days! It's been cancelled!! I already paid two months without any service and they want more??
| Posted by S. Young on the 14th August 2006 | |
ntl are by far the worst internet providers I have ever experienced. It took almost 2 weeks to get a proper connection. The tech support team have no idea what they are talking about, and I eventually fixed my connection after finding a forum dedicated to how rubbish ntl are, and followed their instructions. The only saving grace they have is that the offered me a cheaper monthly subsrciption for the next 6 months. Although, I swear sometimes, dial up was faster....
| Posted by L on the 20th July 2006 | |
I have been an NTL customer for a very long time and on the whole their product is generally very good. The service hardly breaks down, whether it be internet or cable tv, but if you are unlucky enough to have a problem then customer service can be a little taxing to say the least. The wait to speak to a representative can be a long one, although if you have an NTL phone the call is free so i suppose you cant complain! In my experience with them I found it takes 2 to 3 calls to their call centre before anything actually gets through to them!
On the whole they are to be recommended but certainly have lots of room to improve!
On the whole they are to be recommended but certainly have lots of room to improve!
| Posted by George Bush on the 9th July 2006 | |
I've been using NTL Broadband for 3 years with no noticable problems ever.
When combined with tv and telephone packages NTL Broadband is extremely good value.
When combined with tv and telephone packages NTL Broadband is extremely good value.
| Posted by Simon J on the 26th June 2006 | |
I have been using NTL broadband for about 7 years now, and aside from some intial problems when I first connected which required an engineer site visit to fix, the service has had almost 100% uptime. Since switching to the 10 mbps product, I have been able to achieve the full download speed.
| Posted by Paul Maunders on the 25th April 2006 | |
