Karoo
Average Customer Rating:
Karoo Lite
- Up to 24Mbs
- 5GB monthly download limit
- £13.28 per month
- Call 01482 606101 for technical support.
- As part of its service, Karoo offers:
- Personal web space
- Free email address
- Anti-spam filtering
Karoo Mid (Options 1, 2, 3)
- 24Mbs
- 20GB, 30GB and 50GB download limit, depending on package
- Free set up and modem
- £17.36, £20.42, £25.54 (for Option 1, Option 2 and Option 3)
- Call 01482 606101 for technical support.
- As part of its service, Karoo offers:
- Personal web space
- Free email address
- Anti-spam filtering
Karoo Pro (1 and 2)
- Up to 24Mbs
- 100GB – 150GB monthly download limit depending on package
- £30.64 and £35.75 per month
- Call 01482 606101 for technical support.
- As part of its service, Karoo offers:
- Personal web space
- Free email address
- Anti-spam filtering
Provider Information
- Karoo is part of the Kingston Communications group, offering internet access across the UK.
- Karoo is an ISP, providing fast internet access across East Yorkshire.
- They provide many Internet products and services for homes and businesses.
I moved to Hull in April of this year and knew that it was a monopoly here but TalkTalk insisted that they could provide me with the phone and broadband. After two weeks the yfinally had to admit that they could not provide a service because they where unwilling to pay Kingston £1000pm to provide me with talktalk service. Called Kingstone and had a phone operating within 10 mins (but the phone number was the same as the one that was here before we moved in and we keep getting calls for the people that where in the house before us) and the broadband was up and running within 10 days.
I never had less than 6.5meg download speed and as commented earlier the tech support is second to none, they will stay on the phone with you till the problem is resolved. I have had quite a few ISP over the years and the customer service with Karro is very very good. The gripe I have with them is the price, before I moved to Hull my service plan with talk talk was free local calls all day and free nat calls at evening and weekend and free internet (unlimited) for a all in price inc line rental £22.50, the local calls where a radius of approx 35 miles. Kingstone charge me £22.00 pm just to call free to anyone with a Hull number and any one outside Hull at the full rate up to 7pm and and weekend then it 5p for 1hr. Then Karoo charge me £19.99 for a 30gig limit pm. so that £41.99 for a service I was paying £22.50 with no cap on downloads. Customer service 8/10 value form money 0/10.
Got the 8mg unlimited package, and the only time I get full download speed is after midnight before that time I get 1meg. Watching youtube or iplayer before that is a no go, I live 400m from the exchange as well. I was watching low quality youtube videos the other day and it was a joke. It was quicker to plug my 3G blackberry in and use as a modem and stream videos no problem, I am leaving kapoo for an external company.
I’ve been with Karoo ADSL broadband for a long time (must be about 8 years) and my main beef is that the bandwidth has remained consistent at about 750kbsec downstream and 250kb/sec despite it being advertised as 2MB/sec. It’s never ever been improved in about 8 years.
I agree with those of you who say they have good engineers and I’ve found the technical help OK, once you break through their usual knee-jerk barrier of blaming you and your equipment for any issues. (I appreciate there may be many clueless daft people ringing for trivia, but when I tell them I used to be a network engineer I expect a bit more respect) however as I say once you break through this barrier, technical support is usually very good.
Lately however it has been dropping the connection for no good reason, I even bought a new router, I just wonder if they secretly limit your bandwidth so they can sell more connectivity down the same pipe in your area and rake in more money. If this is true (I have caught other ISPs doing this) then they are taking us for mugs.
Golden Rule of doing business – be honest at all times even when you’ve fouled up.
Please please someone come in and break the monopoly of this company. Been on their 8Mbps package for 8 years. I pay for 8Mbps and get 0.7Mbps, I used to get 3Mbps. Karoo’s answer is to try to sell me a different package. I believe that they are slowing the speed down on mine and others connections in order to force people to switch to more profitable packages for Karoo. At the moment I have unlimited downloads (fair usage), the only options that they are giving me in order to increase the speed is with a limited download, going over that limit will incur a huge premium.
The data will all come down the same phone line with no changes at my end, so why else have they reduced my speed to snails pace?
iplayer will not stream to my TV now without juddering and stopping to rebuffer.
Answer from Karoo IT is change package, not, we will look into it.
Karoo broadband is an unreliable, overpriced monopoly ISP/comms provider that operates in and around the Hull area. No other major ISPs are apparently interested in competing with Karoo…… or could it be Karoo putting obstacles in the way of competition? If and when the competition arrives (please make it a.s.a.p!) , I would assume customers would desert Karoo in droves. Dreadful.
Utterly pathetic. A monopoly abusing its position.
Been with them from near the the start and they have been great. Have always had a fast and reliable service. All the moaners should look at the forums for the so called cheaper alternatives. The grass is always greener……..!
Strange all these negative comments. I’ve been with Karoo for 10 yrs and around 7/8 using Broadband. In the last 3 years I think I’ve had no connection something like 2 or 3 times!!!
I cant fault its reliability, and on the rare occasion I do call for tech help, it is spot on!
I don’t know what some of you are doing, possibly shonky SKY phone filters no doubt.
I would like to see competition, as it would drive prices down and hopefully improve the speeds. I don’t think I would move ISP tho.
FTR our household run 3 xbox360s, laptops and the odd mobile at the same time most evenings.
I have lived in Beverley for 12 years and have only really just looked into this rediculous monopoly. I can’t believe that in 2010, the residents of Hull and the East Riding do not have the same choice of provider of other people elsewhere ! I am outraged and feel that I need to do something. I feel that a starting point is to get mass support for something to be done. Anyone any ideas on petitions or any other strategies that may be around already?
I’m sorry to see Karoo getting such a bad press over their speeds and such. I used to belong to Karoo many years ago when they first started but moved out of the area so I have to use their sister company Eclipse which I recommend to anyone who cannot get Karoo. They never seem to drop the line and the engineers are most helpful when you have a problem.