Karoo
Average Customer Rating:
Karoo Lite
- Up to 24Mbs
- 5GB monthly download limit
- £8.49 per month
- Call 01482 606101 for technical support.
- As part of its service, Karoo offers:
- Personal web space
- Free email address
- Anti-spam filtering
Karoo Mid (Options 1, 2, 3)
- 24Mbs
- 20GB, 20GB and 50GB download limit, depending on package
- Free set up and modem
- £12.99, £19.99, £24.99 (for Option 1, Option 2 and Option 3)/span>
- Call 01482 606101 for technical support.
- As part of its service, Karoo offers:
- Personal web space
- Free email address
- Anti-spam filtering
Karoo Pro (1 and 2)
- Up to 24Mbs
- 100GB – 150GB monthly download limit depending on package
- £29.99 and £34.99 per month
- Call 01482 606101 for technical support.
- As part of its service, Karoo offers:
- Personal web space
- Free email address
- Anti-spam filtering
Provider Information
- Karoo is part of the Kingston Communications group, offering internet access across the UK.
- Karoo is an ISP, providing fast internet access across East Yorkshire.
- They provide many Internet products and services for homes and businesses.
Very disappointed with karoo broadband asdl2. Since April this year have suffered disconnections regularly at least once a month. KC have tested line and blamed my internal wiring (when previous KC engineers have tested it as ok). Have changed router, now connected new router direct from KC entry box with high speed data cable but still having daily disconnections. 2 calls to technical support this week went unanswered after more than 20 minutes. Customer Service staff are very good and IT support are excellent, when you get through, but would dearly like to see local competition as I believe it would improve KC. Where is the fibre optic stuff that BT and Virgin are offering?
It’s a funny old deal this karoo broadband.
My download limit shot up with the introduction of sky player via xbox, so had to go for the karoo pro deal with 150gb download limit. Boasting a max speed of up to 24mbs! Shame I can only achieve about 3.9 on a busy day, and maybe 5 when it’s out of peak.
Oddly, since the change to adsl+2 my connection is appauling! It disconnects randomly, and at least 2 times per hour!
According to them it is an issue with me, my router or my wiring. Seems odd, considering this is the same argument they’ve used against my father, grandma, auntie and mother! Who all live in very different places and in different aged properties, but are all suffering the exact same issues,
Try bringing this up to the call centre though, if of course you have 16 hours spare to wait and listen to some dodgy version of Lady GaGa before speeking to anyone, and they will almost certainly make sure to avoid answering to you until you give up.
It’s a shame that KC have the monopoly over the internet…..or maybe it is just a shame that the overall service experience is very poor!
Have been with Karoo for around a year now. £40 per month for the new Pro package, which as previously documented by other people is a rip off scandal. Wasn’t so bothered while my connection was solid (which it was, mostly, for months and at around 9mb) but suddenly the connection keeps dropping every two minutes. While writing this review I’ve been on hold trying to contact customer services for around 55 mins… I’m still waiting.
Even Cable and Wireless customer service wasn’t this bad.
New! £7.99/mth line rental. Inc. eve & weekend calls
KC & Karoo are a rip off! Outrageous!
I switched from BT to karoo many years ago. What a mistake. upgraded to faster package a year or so back and was getting 6mbps download…..now at 2.8mbps. always spend about 20mins getting through to support as connection regularly drops off. basically if they can’t improve service i will switch back to BT………….
totally unreliable service and expensive to boot Service staff not helpful as they always blame your equipment not theirs Should be allowed to shop around but no chance of that GREEDY KC
Weekly disonnections, router connected directly to master socket, sub 0.3mbps speeds. Karoo says there is nothing wrong with my line but like everyone else in this area if I want to use a landline broadband I’m trapped!