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Call 0808 156 4776 for sales and support, available 9am to 7pm, Monday to Friday and 9am to 2pm, Weekends and Bank Holidays.
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- Call 0808 156 4776 for sales and support, available 9am to 7pm, Monday to Friday and 9am to 2pm Weekends and Bank Holidays.
- As part of its service, EFH offers:
- 10 email accounts
- Virus protection and spam filtering
- Email support
- Monthly contracts
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EFH (186K.co.uk) are still rubbish. After a dispute they fraudulently attempted to use credit card details from a previous transaction. I reported them and my complaint was upheld with a full refund - it's a shame that the credit card company don't have the guts to disqualify them.
| Posted by Disgruntled on the 31st August 2009 |  |
Found EFH back in May last year via a search with moneysupermarket.com, they were highly rated and seemed to provide a good basic broadband package for the money. But after 2 months of calling their (rude and arrogant) support department, trying to get connected/chasing up the ADSL router which they were supposed to send out I cancelled the service and was promised a refund. Then a further 2 months of ringing 1/2 times per week to obtain the MAC code to set up with another provider! They have continued to take quarterly direct debits of £42.00. I have complained to OFCOM about them way back in September 07 and sent many letters and emails to no avail! Now I have just had another £42.00 direct debit taken from my account although I spoke with their accounts department and was promised a refund. I have called them again today and was answered by a young lady in Northern Ireland! Aren' they supposed to be in LEEDS - she promised to email me and that I would be refunded £84.00, that's just 2 payments of the 6 they have taken from me! This is absolutely disgusting. AVOID 186k, EFH like the plague!!!
| Posted by Maureen Whitehead on the 6th March 2008 | |
They are awful. I had internet service with them for about 6 months. When I cancelled, including cancelling the phone line the ADSL was connected to, they charged me for another 6 months (86 pounds); they used my credit card without my permission. Since then I had written to them, called their call centre, and emailed their accounts department. They are thieves and their actions are basically fraud. Avoid like the plague.
| Posted by Tom S on the 8th February 2008 | |
Do not use EFH or 186K companies.
I have experienced shocking customer service from 186K.
When I cancelled my account they kept charging my credit card. My bank actually refunded the money taken after I had cancelled. But 186K still got the money they should not have had. Also, I had £44 added to my account FOR NO REASON WHATSOEVER. My email history shows dozens of emails and I have made about 20 calls to them. But the responses were never actioned. Avoid EFH, 186K and all companiesowned by 186K.
BTW. 186K are in a tatty looking building on North Street in Leeds. There are no signs up to say who they are and they are next to a car wash in the middle of a very busy junction. The post code is LS7 2AA.
I have experienced shocking customer service from 186K.
When I cancelled my account they kept charging my credit card. My bank actually refunded the money taken after I had cancelled. But 186K still got the money they should not have had. Also, I had £44 added to my account FOR NO REASON WHATSOEVER. My email history shows dozens of emails and I have made about 20 calls to them. But the responses were never actioned. Avoid EFH, 186K and all companiesowned by 186K.
BTW. 186K are in a tatty looking building on North Street in Leeds. There are no signs up to say who they are and they are next to a car wash in the middle of a very busy junction. The post code is LS7 2AA.
| Posted by Dave C on the 1st February 2008 | |
As other comments 186K who have taken over EFH are rogues. EFH were fine. After migrating away they were still invoicing and taking monthly payments for 6 months afterwards (until stopped card) despite repeated calls and emails to Asian support dept acknowledging migration who stated would refund, all you get is standard auto email responses and no refund.
| Posted by Dean Wykes on the 16th January 2008 | |
The previous notes comfort me! I'm not alone! I'm trying to get a MAC code to move to Sky, the day after I requested the MAC code, they cut my braodband off! Last year they took a double payment, then said I still owed them, and cut me off. I can't get to speak to anyone, I've been to CAB who suggest a solicitor. So I'm still without broadband, a MAC code and see no end to this tale. Avoid this company at all costs!
| Posted by Lindalee Mccall on the 15th January 2008 | |
186K are rogues. They charged me £47.00 on my credit card - for no reason whatsoever, as well as taking the fees and then the nightmare with them began. Avoid, avoid, avoid (or get out). Do not use this company under any circumstances. They seriously affect your health and wealth. I got my bank to block them as they would not cancel or give me a MAC code.
| Posted by D Chivers on the 11th January 2008 | |
Like most others I was cut off for not having paid a bill which in fact they had taken from a credit card. It took ages and loads of hassle to get back online and thankfully I was able to get a Mac code and leave. After a couple of months I got another invoice - rang to make them confirm my account was closed and surprise surprise they have now taken the money from my credit card. Don't touch them with a barge pole. Such a shame as I went with EFH preferring small and efficient which it definitely was. Wish they'd warned me about the imminent takeover....
| Posted by Denise Binks on the 25th October 2007 | |
DO NOT GO NEAR 186K, YOU HAVE BEEN WARNED!!
Customer service is simply appalling. I was the 591st person to join up to EFH and they were fantastic 95% of the time. 186k are basically totally useless if you need any support whatsoever.
They had a problem with their billing system which prevented them from taking the money that has been on direct debit for years. I was sent an invoice but always ignored them as the payment was automatic. Instead of letting me know there was a problem they just cut my internet connection partially i.e. I could connect to my pc via logmein remotely but couldn't browse from home so I suspected something dns wise. I had to come back from a break away from home to sort this out as my wife had the kids and no internet connection. Their error message was truly useless. Just a generic 500 error from their Apache server. No one to help over the weekend and when I did get in touch they then tell me they need the money!!!
Why they couldn't just put a page on the server with a link to be able to just pay I don't know. I can never talk to their accounts dept. No emails have been responded to either.
In a nutshell while things are working you are fine but don't expect any meaningful support when things go wrong.
I'm off to anyone else................
Customer service is simply appalling. I was the 591st person to join up to EFH and they were fantastic 95% of the time. 186k are basically totally useless if you need any support whatsoever.
They had a problem with their billing system which prevented them from taking the money that has been on direct debit for years. I was sent an invoice but always ignored them as the payment was automatic. Instead of letting me know there was a problem they just cut my internet connection partially i.e. I could connect to my pc via logmein remotely but couldn't browse from home so I suspected something dns wise. I had to come back from a break away from home to sort this out as my wife had the kids and no internet connection. Their error message was truly useless. Just a generic 500 error from their Apache server. No one to help over the weekend and when I did get in touch they then tell me they need the money!!!
Why they couldn't just put a page on the server with a link to be able to just pay I don't know. I can never talk to their accounts dept. No emails have been responded to either.
In a nutshell while things are working you are fine but don't expect any meaningful support when things go wrong.
I'm off to anyone else................
| Posted by Andrew Duncan on the 30th August 2007 | |
We've been cut off 4 times for 'non payment', when we can prove we've paid. Speed's been as low as 56K (yes, fifty six!). They promised they would put a cease on our account - but they haven't. BE WARNED: they use a system incompatible with BT, so their MAC code is not acceptable to BT, so we must pay the cease charge (if they ever bother to take the tag off our line!).
| Posted by Bruce Kilgour on the 23rd August 2007 | |
If there were an option to give zero (or minus 1) stars I'd use it.
I'm not sure whether to feel comforted or depressed that I'm not alone after reading others' comments.
They unilaterally cut off supply, promised a quick repair (2 weeks) and since then the service has been TERRIBLE.
I'd appreciate any comments on how the OFCOM complaints go - I'm about to make one myself.
I'm not sure whether to feel comforted or depressed that I'm not alone after reading others' comments.
They unilaterally cut off supply, promised a quick repair (2 weeks) and since then the service has been TERRIBLE.
I'd appreciate any comments on how the OFCOM complaints go - I'm about to make one myself.
| Posted by Andrew Baldwin on the 22nd August 2007 | |
Same story as many above and the only answer is to sue through the county court.
I claim £40 for each recorded delivery letter sent (all unanswered of course) and £15 for each email and telephone call & £50 for each intentional breach of service.
Give them 14 days notice and follow it up with CC claim.
Suggest minus star rating for this shambles.
I claim £40 for each recorded delivery letter sent (all unanswered of course) and £15 for each email and telephone call & £50 for each intentional breach of service.
Give them 14 days notice and follow it up with CC claim.
Suggest minus star rating for this shambles.
| Posted by Baggins on the 9th August 2007 | |
Avoid EFH at all costs. They used to be excellent; support was offered by a UK call center who 9/10 could help you there and then and did an efficient and competent job.
That was then... since 186K took them over they have become as much use as a chocolate teapot. They didn't tell us that our payments hadn't gone through for 6 months due to a system error and when they upgraded and found the debt, they just cut us off and didn't bother to apologise. Instead, I had a sudden unexplained debt and no broadband.
Their customer service doesn't exist - the call centre can't understand a word you say and when you ask for a manager, they tell you there isn't one available (so presumably the call centre is completely unsupervised). Their accounts department is incapable of doing their job properly, or responding to call back requests.
I finally found out what the problem was after a fortnight of waiting for them to do something by ringing their payments line - and a kind customer service agent finally apologised for the inconvenience. I paid the debt to get rid of them and I will be leaving for a new provider ASAP.
Don't bother with EFH or 186K - any company that can't be bothered to bill you and then cuts you off for it isn't worth bothering with!
That was then... since 186K took them over they have become as much use as a chocolate teapot. They didn't tell us that our payments hadn't gone through for 6 months due to a system error and when they upgraded and found the debt, they just cut us off and didn't bother to apologise. Instead, I had a sudden unexplained debt and no broadband.
Their customer service doesn't exist - the call centre can't understand a word you say and when you ask for a manager, they tell you there isn't one available (so presumably the call centre is completely unsupervised). Their accounts department is incapable of doing their job properly, or responding to call back requests.
I finally found out what the problem was after a fortnight of waiting for them to do something by ringing their payments line - and a kind customer service agent finally apologised for the inconvenience. I paid the debt to get rid of them and I will be leaving for a new provider ASAP.
Don't bother with EFH or 186K - any company that can't be bothered to bill you and then cuts you off for it isn't worth bothering with!
| Posted by Dan Evans (efh2445) on the 27th July 2007 | |
I am experiencing exactly the same problems as everyone else - demands for fictitious overdue accounts, no help from India and no answers to emails etc. I have a UK number for the EFH Payment Dispute office which so far has been no help as at the time of writing this I have been kept on hold for 40 minutes: 0113 336 0803.
Managed to get a MAC via the Medusa portal - so I'm off. Fortunately, in the mess they have lost my credit card details so they can't collect any more money.
Rated 1 as can't rate lower.
Avoid EFH/186
Managed to get a MAC via the Medusa portal - so I'm off. Fortunately, in the mess they have lost my credit card details so they can't collect any more money.
Rated 1 as can't rate lower.
Avoid EFH/186
| Posted by Mark Higginson on the 26th July 2007 | |
I lost service at the end of February 2007 and finally managed to migrate away from EFH in June. I have now received an email for internet service from August to November despite not having any form of contract with them anymore!
Anyway, the main reason for this post is that I have managed to get my service fees, cost of an unwanted replacement modem and compensation by using the CISAS compensation scheme (http://www.cisas.org.uk/Rules.asp).
Basically, my advice is get your complaint in writing to EFH (by recorded delivery), wait until they respond (or up to 12 weeks) and then send all the info to CISAS. They adjudicated in my favour within a few weeks and EFH have now repaid all the claim.
Anyway, the main reason for this post is that I have managed to get my service fees, cost of an unwanted replacement modem and compensation by using the CISAS compensation scheme (http://www.cisas.org.uk/Rules.asp).
Basically, my advice is get your complaint in writing to EFH (by recorded delivery), wait until they respond (or up to 12 weeks) and then send all the info to CISAS. They adjudicated in my favour within a few weeks and EFH have now repaid all the claim.
| Posted by David Gregory on the 19th July 2007 | |
Similar experience to the people below. Even though they had sent me an email saying I owed them nothing, they then went back on this when I tried to get a MAC code. I can't be bothered to fight this, and just want out, so I paid up, but must recommend that you don't use these people. One tip - if you want to speak to the accounts department (technical support will pretend not to be able to put you through, and not to be able to deal with your account queries), ring their payments line on 0871 2242335 and make a fuss.
| Posted by Nik Shah on the 18th July 2007 | |
EFH used to be brilliant, but now it is like a bad dream. Not only do they keep accusing me of owing them £100's and cutting my connection, but even after sending copies of credit card statements showing automatic payments being up to date...the problem recurrs. Now I can't even leave, as my email to accounts keeps getting bounced back. Another recorded delivery letter due from me, but even once I leave, will they hound me! One star rating is too high but there wasn't a lower rating to select!
| Posted by Joanna Rachel Weir on the 17th July 2007 | |
One particularly annoying trait of EFH Broadband is that each time they've made a mistake with my account they've just cut me off and put the onus on me to sort out their mistake - without even having efficient systems in place to facilitate the process.
| Posted by Adrian Faiers on the 14th July 2007 | |
EFH Broadband have now cut me off 5 times in the past couple of months. This time it’s because they have failed to collect a payment from my credit card. Previously it has been because they have collected payment, but an admitted error in their system is leading them to demand months of non-payment. Emails and phone calls are not answered. I was kept hanging on the phone for nearly a quarter of an hour without answer. Today I have been hanging on the line for nearly 40 minutes with no answer. When I go to their website using a dial up connection and click on the ‘Make Payment’ link I am directed to a blank page and nothing happens. I can find no link to my credit card details. Often when I email I just get an irritating repeated automatic response saying that they believe my email has been answered or they are waiting for a response from me. When I reply to say I’m still waiting for their answer I just get the same reply.
| Posted by Adrian Faiers on the 14th July 2007 | |
Our service was disconnect mysteriously on 8th June. After four weeks, the useless individual at the call centre is still telling me that the issue has been passed to the Provisional Team. What provisioning Team? They do not answer the phone or respond in anyway. I recommend that you do not use this company and agree with the comments above.
| Posted by Wendy Nugent on the 6th July 2007 | |
1 month ago a message came up saying I owed 7 months' fees (incorrect)... 20+ phone calls and numerous emails and it still remains unresolved. Indian call centre totally useless... Suggestions to resolve welcome!
| Posted by Stuart Hutchison on the 26th June 2007 | |
Same experience here: the excellent EFH Broadband is *dead*. What is left over is called 186k, who refuse to terminate my contract on time, charge my credit card at will and and refuse to refund prior deductions.
The only way to communicate with 186k I found is to send email, get a ticket, and then phone the incompetent call-center about 10 times to have them send their 'priority' emails to the accounting department with the ticket. In my case, an employee from accounting finally emailed me directly and we were exchanging about 10 emails over the course of 6 weeks; eventually they claimed I did not respect the notice period for closing the account so there won't be any refund.
I filed a complaint about 186k with Ofcom, but I cannot afford to spend much more time trying to hold them responsible for their business conduct.
The only way to communicate with 186k I found is to send email, get a ticket, and then phone the incompetent call-center about 10 times to have them send their 'priority' emails to the accounting department with the ticket. In my case, an employee from accounting finally emailed me directly and we were exchanging about 10 emails over the course of 6 weeks; eventually they claimed I did not respect the notice period for closing the account so there won't be any refund.
I filed a complaint about 186k with Ofcom, but I cannot afford to spend much more time trying to hold them responsible for their business conduct.
| Posted by Sebastian on the 25th June 2007 | |
Agree with all comments below, EFH used to be a very good supplier but there are in hell of a mess at the moment. My business connection was disconnected twice for "non payment" which was incorrect; took 5 hours + to get an answer from their support team the 1st time, we were back online after 2 hours and 2 more phone calls!!! But that wasn't it, the same happened again 2 days later!?? Quicker response and reconnection this time within the hour. BUT I'm still having connection problems about every other day were I need to reboot the router to be able to get a connection. Anybody else experiencing this problem? Is there a remedy to it ? Also, anybody managed to get a MAC code out of EFH? If so how?
| Posted by P Teillet on the 21st June 2007 | |
Agree with all the comments above, I had 2 accounts one at home and one business account. I had the business account cut for two weeks costing me hundreds of pounds, every day on the phone to India. Lies told by call centre staff on a daily basis, never did they give there true name. My home account states that I owed £132, not true, I have had the account locked twice. Where do I go to get answers? Who knows?
| Posted by Tim Hopcroft on the 18th June 2007 | |
Issued Letter Before Action today. I feel lucky having read some of these comments - they only owe me two months' worth - about £32.
14 days to respond with the money or it's a County Court claim.
It seems like a very long time ago that EFH were any good. I used to tell the world about them, but since the merger they are now completely pants.
If they were the last ISP on the planet I still wouldn't use them.
14 days to respond with the money or it's a County Court claim.
It seems like a very long time ago that EFH were any good. I used to tell the world about them, but since the merger they are now completely pants.
If they were the last ISP on the planet I still wouldn't use them.
| Posted by J2b on the 14th June 2007 | |
One star because it's not possible to give zero or less. For the second time in less than a week I have been cut off and when I try to connect to the web I am given the option of making a large payment for reconnection. This almost seems like a scam. The web page is (again) wrongly saying my account is in the red.
| Posted by Adrian Faiers on the 13th June 2007 | |
Must agree with previous comments - EFH were great before 186 took over. Now is a different matter altogether
RE: the disconnection issue you should look at this post.
http://forum.186k.co.uk/viewtopic.php?t=207
When this is sorted I will be getting my mac address as well.
RE: the disconnection issue you should look at this post.
http://forum.186k.co.uk/viewtopic.php?t=207
When this is sorted I will be getting my mac address as well.
| Posted by Efh Customer on the 13th June 2007 | |
If you are having trouble getting a refund from 186k or any of the companies they have bought (e.g. EFH Broadband) you are not on your own.
And I would like to hear from you.
"well sir, it will take some time"
"well sir, no, we don't have a number for accounts"
"well sir, please send an email"
If this sounds familiar, you may have also been on the telephone to 186k's customer support department trying to get an accounts issue resolved.
I am taking steps to get something done about this company and hopefully shame them or even force them (legally) into action. I believe there are hundreds, if not thousands, of you out there that are having similar experiences, and I would like to know about you and your situation.
I have made a formal complaint against 186k to OFCOM, am preparing to follow this up through CISAS at the end of the 12 week statutory complaints response period (which will be 15 August), and intend to take legal action from there if we still do not have a result.
If enough people put up their hand to say they are also having a problem, it will help OFCOM decide to take action, and may even help to get enough exposure that 186k will be named and shamed.
So if you are having problems getting a refund or complaint dealt with by 186k please email me: chris.keeble [ at ] pamsoftware.com
And I would like to hear from you.
"well sir, it will take some time"
"well sir, no, we don't have a number for accounts"
"well sir, please send an email"
If this sounds familiar, you may have also been on the telephone to 186k's customer support department trying to get an accounts issue resolved.
I am taking steps to get something done about this company and hopefully shame them or even force them (legally) into action. I believe there are hundreds, if not thousands, of you out there that are having similar experiences, and I would like to know about you and your situation.
I have made a formal complaint against 186k to OFCOM, am preparing to follow this up through CISAS at the end of the 12 week statutory complaints response period (which will be 15 August), and intend to take legal action from there if we still do not have a result.
If enough people put up their hand to say they are also having a problem, it will help OFCOM decide to take action, and may even help to get enough exposure that 186k will be named and shamed.
So if you are having problems getting a refund or complaint dealt with by 186k please email me: chris.keeble [ at ] pamsoftware.com
| Posted by Chris Keeble on the 13th June 2007 | |
EFH is an example of how a botched take-over can turn a great company into a wreck. Avoid EFH and 186k.
| Posted by Darkhorse on the 4th June 2007 | |
EFH were good... 186k who now run it are abysmal. I migrated away in February and it took me ages to acquire a mac code, hours on hold at all times of day. But worse than that, despite me sending an email to close my account and them issuing a ticket number to recognise it, they still haven't closed my account and have billed me four times! That's £60, I have made loads of calls to Bombay or wherever and been told that 'we are sorry, your account should have been closed. We will close it and refund your money’ I’ve sent loads of emails that don't get responses. I've now had another payment reminder so I have no choice but to contact my bank, report them and have my debit card stopped so they can't take any more. My advice is, migrate away and when you do cancel the credit/debit card that you use for payments!
| Posted by Nick Cook on the 3rd June 2007 | |
Joined EFH last September but since 186k took over they have gone down the pan and have no idea what customer service is.They just suspended service for "none payment" just after they had collected the next quarter by card, with no warning when they made up a new connection charge equivalent to 6 months rental. Now I have to struggle to get this back.. The internet speed has fallen steadily and think they called it it 186K as that is the average speed if you are lucky.
| Posted by Colin Brown on the 2nd June 2007 | |
I don't know if it's a scam, but yetersday, 31 May, when I tried to access the web via efh broadband (now 186k) a message cam up saying I owed 7 months of fees (untrue) and I could re-establish connection by instantly paying £111.93 online. All attempts to make contact by phone and email have failed for almost 24 hours now. I spoke to one person in accounts (India, I think) and was told a lot of people were having the same problem but I had to phone the number given on the access denied page - to which there is no answer.
| Posted by Adrian Faiers on the 1st June 2007 | |
AVOID AVOID AVOID. I have to agree with all the latest comments. I was with EFH for quite some time with no problems. Since the 'merger' with 186 the service is a joke. At the end of Feb I suddenly stopped getting a broadband service (2 weeks after the quarterly bill was paid) and have had no service since. The call centre staff just seem to lie to you - promised call backs never happen for example. Now letters (including one sent recorded delivery and signed for) are not being responded to. I still can't even get a a MAC code so I'm just stuck in a nightmare. I am hoping to avoid the county court by using the ombudsman scheme (CISAS) which 186/EFH appear to be members of.
| Posted by D Gregory on the 14th May 2007 | |
Completely agree with all these comments. Be careful when you cancel your account because 'cancelling an account' seems to mean something different in 186k language. I cancelled back in my account in Feb 07 but they have tried to reinstate the account and subsequently keep charging my credit card. Their call centre is a joke. They don't action your complaints or reply to emails. A complete waste of time and money using this company
| Posted by Yonas Susilo on the 2nd May 2007 | |
The EFH details on this site are out of date and innacurate. The comments by the majority of posters are spot on. I was with EFH from their early days and within weeks of the sell out to 186k it all went terrbily, terribly pear shaped. The so called support forum is now heavily censored with anything even vaguely controversial being removed. A once superb provider, EFH are now to be avoided like something to be really avoided. I got my MAC, just, and am moving on, not without regrets, but it's not a provider worth sticking with now. If there was a minus rating I'd apply it.
| Posted by Alex Broadbent on the 17th April 2007 | |
I joined with EFH a year ago now, to start it was excellent, then there was the "merger" with 186k, which wasnt clearly stated that it was a complete takeover. So I looked up 186k, first impression was ok looking at thier website, then I started to stumble upon forum posts of disgruntled customers, at first i thought to myself, " every company has a disgruntled customer, even the original EFH owners did" so it didnt bother me too much, until, there was a payment error but i wasnt notified of it, untill the following month when i was due another, hence having to pay 2 months at once, they were on the phone trying to get them, which is understandable. So I arranged a date to take both payments, updated my payment card details and hay presto, should be jobs a goodun', but it wasnt, they never took it, several hours on the phone, rejected emails, still nothing, though I finally managed to get control panel to take a payment, which done the job. I requested a mac code from thier medusa login page, and fair enuff, I got it that day, so I have joined up with pipex, who by 186k standard have to be good. DON'T GO EFH or 186K, waste of time, you can get better deals with good customer service elsewhere, I reccomend to do your research an many ISP's b4 you sign up. Its just a shame that a well acclaimed ISP can be shot down in flames by a bad comapny take over, must be heart wrenching to duncan who ran EFH origionally.
| Posted by Timecop on the 13th April 2007 | |
I have been with EFH for over a year and now they have been taken over by 186 I have had nothing but grief. My speeds have been 130kbps constantly and for over 2 months I have been sending emails and speaking to support to no avail. I ordered a router via them for a new connection in February and to date no router has been sent though money has been put through my card. No reply to request for refund. I am asking for a MAC code today let's see how long it takes to come through. Looks like the county court beckons.
| Posted by Jinit Shah on the 12th April 2007 | |
Words fail me!!! Before they were taken over by 186K, EFHBroadband were excellent – customer service was faultless.
But now what an utter pile of rubbish. Customer service is appalling with lies, un-answered e-mails etc. I’ve been waiting for over 3 weeks for a copy of my invoice for March which I need to send to my employer – despite sending e-mails almost every other day and numerous phone calls I’ve received absolutely nothing.
If you think that’s bad my friend has been without broadband for the last 5 weeks since 186K ‘transferred’ all the EFH customers to its own infrastructure.
We’re now both so fed up we’ve got our MAC codes and are waving a very welcome ‘goodbye’ to EFH/186K.
How 186K has managed to flush what was a very good ISP down the pan so quickly is quite an achievement.
Steer clear of this bunch at all costs…YOU HAVE BEEN WARNED!
But now what an utter pile of rubbish. Customer service is appalling with lies, un-answered e-mails etc. I’ve been waiting for over 3 weeks for a copy of my invoice for March which I need to send to my employer – despite sending e-mails almost every other day and numerous phone calls I’ve received absolutely nothing.
If you think that’s bad my friend has been without broadband for the last 5 weeks since 186K ‘transferred’ all the EFH customers to its own infrastructure.
We’re now both so fed up we’ve got our MAC codes and are waving a very welcome ‘goodbye’ to EFH/186K.
How 186K has managed to flush what was a very good ISP down the pan so quickly is quite an achievement.
Steer clear of this bunch at all costs…YOU HAVE BEEN WARNED!
| Posted by David Rose on the 2nd April 2007 | |
A complete load of rubbish now before efh was taken over the service was was great cusstomer service was great altough i only called them once about a late payment never needed to call them otherwise, sice 186 took over i have no internet service for nearly 3 weeks and when you can understand cusstomer service they tell you wait till tommorow it should be ok then 7 times in 3 weeks ive been told this, i was advised by a bt engineer about this new company and how bad it is so my advice is steer well clear of 186k !!!!!!!!!!!!!!!!!!!!!!!!!!!! im still trying to get mac code...
| Posted by Mike Alm on the 16th March 2007 | |
EFH was good. Since the takeover the service has been appalling. Requested MAC 5 times now but ignored.
County Court proceedings next complete with my invoiced costs.
KEEP AWAY FROM 186K group at all costs
County Court proceedings next complete with my invoiced costs.
KEEP AWAY FROM 186K group at all costs
| Posted by W P Ward on the 11th March 2007 | |
My third post (if allowed)! I totally agree with Rph but did eventually manage to get MAC quite easily through the 186k portal from another computer- my connection had also been down for nearly 48 hours as had the freephone support number. I've now learned that customers are now on the tiscali network (no wonder we're having problems) so I've now signed up with another provider. I was, however, lucky enough to to find that the 10th person I spoke to did know what he was talking about and a 5 min call advising me to change my modem settings from PPPoE to PPPoA solved the problem instantly although I do believe you need to check with them that you haven't had your password changed first. If they were all as good as this guy, I might have stayed, but they remain, I'm afraid, as barely worth the one star rating.
| Posted by Chris Goodman on the 3rd March 2007 | |
This has been a very very bad experience. I am still without broadband after 48 hours of them switching their servers over to 186k. Customer service is a record low for me. Without doubt, the worst I have ever experienced. I want out, and although I did get hold of someone today who promised me the MAC code, he never called back with it as promised. Calls are taken by an indian rent a call centre, with staff answering calls for many different companies. They have no training or experience, and they lie constantly. Appropriately enough, the on-hold music was Simon & Garfunkel playing "The Boxer", which has the chorus of "lie lie lie, lie lie lie lie lie lie lie" etc. Today alone, I have spent over 5 hours on the phone to "customer service". Please, please learn from my experiences and look elsewhere. Choose EFH now, regret it later. This gets one star as it is not possible to vote lower. Oh, and even when it does work, it grinds to below modem speed during busy periods. Choose broadband, don't choose EFH (now owned by 186k).
| Posted by Rph on the 27th February 2007 | |
Before 186k came on the scene
EFH where a good provider with good
Honest customer service.But now its all
gone down the pan customer service is very poor
download speed sometimes like dial-up
I have asked for a mac code and the excuses have stared
Avoid this provider !!!!!
EFH where a good provider with good
Honest customer service.But now its all
gone down the pan customer service is very poor
download speed sometimes like dial-up
I have asked for a mac code and the excuses have stared
Avoid this provider !!!!!
| Posted by M. Edwards on the 27th February 2007 | |
I have issued a county court claim against "old" EFH. Does anyone else have a grumble and do you know why they sold out?
| Posted by Andrew Taylor on the 20th February 2007 | |
I joined efh on a recommendation that it had good customer service. It started off fine but in the last few months became appalling.
My broadband stopped and after six weeks still no joy. Expect at least an hour in the phone queue on a good day and often get cut off as soon as you get to the front of the queue.
I finally tried to move and that took more than 5 weeks due to the usual mac code excuses. They don't answer the phone, reply to emails, or even letters and they still take your money even after termination . Very poor customer service.
My broadband stopped and after six weeks still no joy. Expect at least an hour in the phone queue on a good day and often get cut off as soon as you get to the front of the queue.
I finally tried to move and that took more than 5 weeks due to the usual mac code excuses. They don't answer the phone, reply to emails, or even letters and they still take your money even after termination . Very poor customer service.
| Posted by Phil Davies on the 9th February 2007 | |
I rated this provider as 5 stars back in October but how things change - I only now give 1 because there's nothing lower!
Taken over by 186k in Dec 06 so provider information on this site is now out of date. Now getting around 500kbps on ADSLMax and freephone support is now a total wasre of time
Taken over by 186k in Dec 06 so provider information on this site is now out of date. Now getting around 500kbps on ADSLMax and freephone support is now a total wasre of time
| Posted by Chris Goodman on the 9th February 2007 | |
This ISP is absolutely a waste of your money. I have asked for my MAC code on several occasions but theres always an excuse
| Posted by Deane Garrick on the 4th February 2007 | |
I feel that if only for the free phone support this provider has to beat all those who make a profit on support lines by giving a poor service. Other than that I have experienced no problems and typically attain 2.4Mbps which is more than adequate at a reasonable price. Highly recommend
| Posted by Chris Goodman on the 6th October 2006 |  |
Solid provider been with them for over a year a few ups and downs but dont they all have them. Would recommend efh
| Posted by Kevin Longbottom on the 13th July 2006 |  |
Unlimited Broadband is actually 1GB a day apparently. Internet speed is meant to be high rather at 56kps and never works when you want it to. As soon as I can get hold of the customer service I will be terminating my contract. This is the most useless ISP in existence, I would be suprised if this comment even gets posted.
| Posted by Christopher Wood on the 29th June 2006 | |
Very good all round service
| Posted by Gordon May on the 26th June 2006 | |
