Eclipse

Eclipse

  from 30 reviews
Evolution Broadband - Option 1
Evolution Broadband - Option 2
Evolution Broadband - Option 3
Evolution Broadband - Option 4
Home Broadband - Option 1
Home Broadband - Option 2
Business Broadband

Provider Information

www.eclipse.net.uk

Visit Eclipse for a quote.


Leave your review

Name:
Email:
Comments:
 
Rating:
1 2 3 4 5
 
Please enter the validation code shown   
 

Your email address is required so we can verify that the comment is genuine. It will not be posted anywhere on the site, will be stored confidentially by us and never given out to any third party.


Out in the sticks in Cornwall Eclipse warned us that the max speed will be 512kbps. OK, better than dial up we thought. In fact the router status guide tells us that the max download speed is 390kbps. In practice the best we get is 130kbps.
Posted by zb on the 2nd October 2009 2 stars
After several years with Eclipse, I found the service degraded from what it used to be, speed seldom reaches what is advertised and over the last 12 months it slowed to less than half what I should be getting. I have also checked everything at my side of the NTE faceplate and having changed to IDNet my speed has now doubled to what I should have got with Eclipse. Could do better.
Posted by NG on the 8th October 2008 2 stars
ECLIPSE ARE A POOR EXCUSE FOR AN ISP

Using Flashget i top 353kb and thats from midnight till early hours of the morning from a very high reputable download site

I more that ur standard Internet user and Eclipse are s***!! and there cakin it with there clever sellin points for there customers

England is always behind in everything!!!!!


Rated -5
Posted by SLYLYDAMAN on the 29th August 2008 1 stars
Joined Eclipse only 2 x days ago. Had immediate download speed issue on migration from previous ISP (Demon) only 900kb/sec as opposed to the 6.4mb/sec with previous providers. Have managed to get at best 3.3mb/sec but this is far short of previous providers. Tech Support say this is acceptable and are not going to pursue the issue. Have written to Clodagh Murphy (Ops Manager of kcomm - Owner company) and voiced my opinion. Customer Services were not sympathetic hence MAC code requested after only two of their service. AVOID LIKE THE PLAGUE!
Posted by John Thomas on the 20th December 2007 1 stars
Was good, now rubbish download speeds so am switching to Virgin Media. Very poor excuse of an ISP.
Posted by Marc on the 19th December 2007 1 stars
Same as everyone else, I actually get 5.6 down from midnight to noon and during the day I get 1mb which drops dramatically some times so much so that I can't get to Google home page. They say they don't throttle but I think they lie! And they constantly ask me to reset my modem to factory defaults. Minus score from me.
Posted by John on the 15th December 2007 1 stars
Transferred from Karoo to finish my contract. Absolutely appalling variations in speed and dropouts. Get no help from support, unless you are prepared to shell out £169 if the fault is your end. Will be leaving as soon as poss.

Posted by Col on the 4th December 2007 1 stars
Just like to echo most of the comments above. Currently at 28kbps!! Switching ISP ASAP!
Posted by Dean Hinde on the 22nd November 2007 1 stars
I've been having problems with Eclipse for a while. The service was excellent when I first joined but after they went through the LLU process (switched over to using their own kit rather than BTs), download speeds dropped dramatically from 4.5Mb to about 1Mb and stayed low for a month or longer. Speeds did pick up again but a few weeks ago they have dropped to an unusable slow speed I'm getting 600Kb/sec which is 20% of what I'd expect. I've had enough to be honest. All systems have their issues but I'm not staying with an ISP that can't provide a decent service for the majority of the time.
Posted by Mike on the 12th September 2007 1 stars
Consistently fast speeds, even when registering problems we are barely affected.

Some days such as Monday mornings speeds can drop to 2-3Mbps but on average they are about 4-5Mbps with occasions at 6-7Mbps (the speeds have steadily been getting faster).

I can only assume that they are getting rid of customers who consistently hammer the lines in favour of customers who may use 5GB bandwidth on some days but not constantly day in an day out and not during peak times.
Posted by Jodi Curtis on the 4th August 2007 5 stars
Can only echo the above comments. I'm on an 8meg connection paying £29.99 a month and my speeds very rarely go above 60 kB/s. There have been several instances when download speeds have been in single figures. Tech support has had me running in circles -speed tests, checking hardware and getting line tested. Finally asked for mac code and was told it was going to cost 60 quid. AVOID THIS ISP !!.
Posted by Ken on the 1st August 2007 1 stars
I signed up with Eclipse because I believed them to be a fast reliable service. How wrong can you be! I was a victim of the collapse of my previous ISP, and initially I seemed to be getting a faster speed for less money. However, things quickly got worse, and like everybody else they blamed it on my equipment. I'm an electronics engineer, and I do know what I'm doing, so I was quite satisfied nothing was wrong with my kit! Finally one evening when the download speed dropped to dial up speeds, I had had enough. I asked for my MAC code, and switched to Fast.co.uk - what a difference!
Using the same speed monitor website that I used daily to monitor Eclipse, it instantly showed around 5Meg on my first evening of use. I had never ever been close to that speed with Eclipse. My usual evening speed was 1 to 2 Meg on a good night. The only plus point for Eclipse was that it never dropped the connection, and technical support was very helpful in solving my email set-up when I first joined, but if you want decent download speeds..forget it.
Posted by David Lomas on the 23rd July 2007 1 stars
From where I stand Eclipse WAS a good company with the emphasis very much on the was! I signed up with them back in November 2003 and was very happy with them for the first couple of years. For about the last six months to a year however, certain aspects of their operation have been appalling. Download speeds are frequently very slow these days and I have had numerous problems connecting to my POP3 (incoming) mail server over the last few months - either timing out or reporting an "internal error" on the server. When you report these things Eclipse seem very vague and don't seem in any great hurry to get up off their proverbial backsides and improve things. Their own status page currently states that they are aware of some customers experiencing slow speeds and are "working on it"!! That is as of 12th June 2007 - no more precise details and no confident fix date - heavens to Murgatroyd, you couldn't make it up!! I fully expect to become an ex-customer within the next couple of weeks. I cannot help but wonder if their downturn in performance and customer service is somehow related to the fact that they were taken over by a bigger firm (Kingston Communications from the fair city of Hull) during 2004???
Posted by Jason Phillip Boynton-lee on the 22nd June 2007 1 stars
I am now leaving Eclipse. My speeds have been somewhat appalling since I joined over a year ago.

I am told my ADSL line has been set at 5 mbps but I have never even been close to that! My highest was 3mbps but this is very very very rare. My normal would be 1.5mbps - 2mbps download speed. However like many other users on here, I am suffering major download speed problems. This afternoon at 5.50pm I registered a download speed of 87kbps lol lol.....it would be funny if I wasn't paying £30 per month for it when Virgin are offering the same package, including telephone calls for £10 cheaper at £19.99!!

We must have been mad sticking it out with Eclipse. They have certainly gone downhill in the last year and if you are looking for a reliable, fast, ADSL provider DO NOT choose Eclipse. They are clearly having problems and have no customer service at all. We are just told they are working on it!!!!

Well I am working on moving providers and I would recommend everyone else does the same.

Very disappointed Eclipse customer and it seems to me this company is running on reputation alone. It had a good year and thats about it.
Posted by Lee on the 17th June 2007 1 stars
£25 a month and I'm getting sub-dial up speeds and lots of excuses. Been with them for a year, never great but since last month absolutely terrible. I'm moving next week, please avoid. I'll be trying to recover some cash as well.
Posted by Nic on the 16th June 2007 1 stars
Joined Eclipse in Dec '06 and the performance was great until May '07 when things turned bad. Like many other comments here performance is now appalling. I'm seeing regular disconnections, extremely slow speeds and many lost packets (presumably becuase of timeouts). I actually connected to my neighbour's wireless connection and his ASDL performance is fantastic compared to mine.
Posted by Gary on the 13th June 2007 1 stars
used to be excellant but have had an ongoing problem with slow connection speeds since early May and still not resolved - see their status page.

techies no help at all with vague notions that the engineers are working on the problem but no fix time after nearly 1 month


Posted by Mark Thompson on the 6th June 2007 1 stars
this actually a minus 5! asked for MAC code today - im on 8mb and i struggle to get 500k at the best of times. been with them for approx 3.5 years last 2yrs has been very poor, lots of exscuses from their tech supp. time to move on.
Posted by Andy Brown on the 31st May 2007 5 stars
I agree with most of the comments above. eclipse used to be reasonable, though never very good when things go wrong. I've been suffering erratic and terrible (sub-modem speeds). I'm getting nothing more than vague optimistic promises from their tech support, and appalling lack of apology from their customer support. i would give them a minus rating if it were possible.
Posted by Rikki Blue on the 24th May 2007 1 stars
I have a similar issue, I was getting 7mbps early in the morning less than 400kbps in the evening. When I use their test account I got 5.5mbps in the evening - they must be throttling the accounts, although they never admitted this! It has taken 4 months so far and still no joy, they kept wanting me to check my hardware and software, it got beyond a joke.

Now they seem to have stuck me on a 1mbps product without telling me! They have one more week to sort it or I am leaving.
Posted by Julian Evans on the 24th May 2007 1 stars
Absolutely diabolical. I have been with Eclipse since mid-2006. Performance was great to start with -- fast and dependable -- but has got worse and worse. During May 2007, my daytime speeds have never been better than 1Mbps, frequently closer to 500kbps, and quite a few times have been at dialup speed or far below! I couldn't believe it. This is absolutely flabbergasting -- especially since I am on one of their higher-priced packages paying 25 pounds/month.

When I phoned "technical support", they spent a lot of time waffling about potential problems with my equipment, even though there was a known "Slow ADSL" speed listed on their status page. They could have started the call with: "There is actually a known problem with our system".

If you want to prove their system is slow, download MySpeedPC and VisualRoute. MySpeed will clearly show not only that your Eclipse speed is very slow, but that it is highly erratic: the download speed can vary dramatically from second to second. If you're like me, your upload speed will not vary at all -- strong evidence against a physical, local line fault, which would affect speeds in both directions.

VisualRoute times the traffic from your PC to any other server on the Net. If you watch the traces, you can see that the delays mostly occur where the traffic crosses the Eclipse network. Time your speed during the night or early in the morning and compare with speeds when the system is slow. Be armed with this data when you speak to technical support.

I am amazed that they are not bending over backwards to keep customers. They just do not seem to care. Their website motto is "Eclipse - share the experience".

No thanks. I don't recommend Eclipse to anyone. What a disaster! Start with a great service then upset all your customers so they leave in droves.

I'm switching. I'm so glad I didn't sign up to a 12-month contract.

I would rate Eclipse less than 1 star, but that's the lowest it goes.
Posted by Paul on the 23rd May 2007 1 stars
I was initially happy with Eclipse, but after 6 months of subscribing to the £14.99 service, the connection speed has become intolerable. We have also had ongoing problems with delayed authentication with POP3/IMAP meaning we do not receive email for hours on end. I am moving house soon, so will happily pay the fee to leave this company and return to a decent provider.
Posted by Unhappy on the 21st May 2007 1 stars
We have had eclipse her since last August and it has been a nightmare. Apart from the daily intermittency of the service, the speeds are atrocious - in a five day period recently, random speed tests gave a high of 32k, and a low of 12k!! When you eventually get through to the techs, they blame everything from your equipment to BT. (BT even put a new line in and I SAW the result - there is nothing wrong with line). When I last spoke to eclipse the speed had reached the dizzy heights of 71k (from a so-called 2Meg service) which the techie claimed was "almost 1 Meg"! We have suffered all the problems and difficulties mentioned in previous comments. They are liars of the first order. Their clear aim is to keep the money coming in at all costs. One trick is to say they will compensate for the poor service "when the problem has been resolved", which of course never happens. They put you through every hoop imaginable to avoid escalating the complaint to BT, as they obviously know the line is OK. And when you REALLY start complaining, the speed magically gets up to 1Meg - for a little while - and they still claim to not be throttling. We are now changing ISP and will be suing for compensation. You really should avoid these people. I have to rate them as 1, because there's nothing smaller.
Posted by Liam King on the 15th May 2007 1 stars
I've got a business connection (£50 per month). First the technical support make you to believe that your connection is slow because of your modem or your computer. I never had any problem with speed with Pipex or Bulldog (8mb download speed) With eclipse during the night my speed turn around is 4mb , during the day 1mb !!!!!!!!! the upload speed is fine.
Avoid this provider. It is the worse that I have tested.
Posted by Stephane on the 24th April 2007 1 stars
Have been with eclipse for about four years now. USED to be a very good relible service. But over the last 18 months the amount of interupptions, and 'authentication of password' issues seems to have increased and increased. The number of times we have had an'password authenitfication failed' message is becoming amost a three-fugure number. This is using all different browsers, on PC and Mac.

Apologies are all very well, but never once has this company turned round and said if you lose a day or more's e-mail access you get that day acredited to your account. Sad to say since the company was bought out by a larger group it has become almost a don't care outfit. I wil be changing as it has now become a ridiculous situation. trouble is... over to which opther iSP ????
Posted by Rob Getting Fed Up on the 22nd March 2007 2 stars
Speed is good as long as you don't use P2P. Using P2P you get about half the speed on an eclipse 1536k line than a BT 512k line. Seems like Eclipse don't tell you the entire story.
Posted by Eclipse User on the 13th February 2007 1 stars
Been with eclipse for a few years - never any problems that I wouldn't have had with anyone else, and much better than my previous provider.

It would be nice if their phone lines were open a few more hours, but overall very happy with them.
Posted by Barry on the 6th February 2007 4 stars
The company has a DISHONEST approach these days , traffic management p2p and usenet throttling and lying customer service is causing customers to leave in droves, 3 more weeks and im free

used to be 5 star do i have to even give them 1 now???
Posted by Dissatisfied Customer on the 14th January 2007 1 stars
Trouble setting up connection and problems in sending and receiving email through Eclipse.

Having to use dial up through reliable Virgin to send out email.

Technical Support seem unable to resolve cause.

Never had problems like this with other providers.
Posted by Vic Sullivan on the 21st September 2006 2 stars
I have been a customer of Eclipse for several years. Service has been 98% reliable and I am very pleased with it.

The company has an "honest" approach to business, no hidden clauses or unacceptable terms.

The rates quoted on this site today (17/05/06) are out of date, (now updated - BG) I pay £15/month for a max 8Mb link with a unlimited downloads out of prime time and 20Gb limit during prime time. I find that more than acceptable. I recommend Eclipse.

BTW they pay commission for referrals. If you sign-up please type COPLE into the referral as this helps to run our village and Church web site. Many thanks.

Posted by Ian Whiting on the 17th May 2006 5 stars

Providers