• Demon

    Demon Home
    • Up to 8Mbps
    • 50GB Download limit
    • Free modem, with no set up charges
    • £19.39 a month
    • Call 0845 272 2666 for 24 hour technical support.
    • As part of its service, Demon offers:
      • Free Demon spam filtering software
      • Unlimited amount of email accounts
      • Email and telephone support available 24 hours a day, 7 days a week
      • A live Text Chat support service
    Demon HomeOffice
    • 8Mbps (160 times faster than a dial-up connection)
    • 60GB Download limit
    • Free modem, with no set up charges<
    • £20.56 a month
    • Call 0845 272 2666 for 24 hour technical support.
    • As part of its service, Demon offers:
      • Free Demon spam filtering software
      • Unlimited amount of email accounts
      • 20Mb of personal web space
      • 3 Customer Premises Equipment options: SpeedTouch ST330 modem (ideal for single users), SpeedTouch ST510 (four-port Ethernet router), and SpeedTouch ST580 Wireless Router (ideal for creating your own wireless network)
      • Fax to email service, so you can receive faxes through your printer
      • Demon Dial Companion service, allowing you to dial into your broadband account remotely
      • Email and telephone support available 24 hours a day, 7 days a week
      • A live Text Chat support service
    Demon Business
    • Demon offers a number of broadband packages suitable for business use:
    • Speeds ranges from 2Mbps to 8Mbps
    • 100GB Download limit
    • Free installation and free wireless router OR free installation and one month free rental
    • Monthly charges range from £30.00 to £35.00 exc. VAT
    • 24 hour technical support from Internet specialists
    • As part of its service, Demon offers:
      • Free Demon spam filtering software
      • Unlimited amount of email accounts
      • 25Mb of personal web space
      • Can chose from a number of hardware options to find the correct router to suit you
      • Fax to email service, so you can receive faxes through your printer
      • Demon Dial Companion service, allowing you to dial into your broadband account remotely
      • Email and telephone support available 24 hours a day, 7 days a week
      • A live Text Chat support service

    Provider Information

    • Demon was founded in June 1992.
    • Demon was bought by THUS in 1998.
    • Demon has heavily invested in telecommunications and can therefore provide businesses with good communication services.

    www.demon.net

    12 responses to “Demon”

    1. Simon Jones says:

      I have been trying to change the ownership of a .com domain that is currently hosted by Demon. The ownership is not disputed and I had letters from both the previous and new owners.

      The customer ‘service’ person was rude, condescending, patronising and refused to listen to what I had to say. I shall be transferring away from Demon as soon as I can arrange it.

    2. Daniel Warren says:

      Like John Cunningham I thought I was going mad – with the upgrade to 8meg my connection speed has reduced from +1000kbsp to -400kbsp. Looks like it is time to move.

    3. Stephen Smith says:

      I am on a lousy 8mb rate adaptive line that jumps between 1mb and 3.5mb and continually cuts out in the evening. I know our line supports a max 4.5mb so I will be asking for a fixed 4mb soon if they will listen.

    4. Dave Plews says:

      I have been with Demon for about 2 months. The connection was painless and the longest I have had to wait to speak to someone on the phone is 3 minutes. Every other time I was answered straight away. I get the advertised speed, and when they say ‘unlimited’ downloads they mean it (unlike other ISP’s like Tiscali!). I have used pier to pier software nearly all the time and have had no restrictions placed on my account. Worth the extra money!

      • gt says:

        Umm, you are totally wrong. Demon DON’T have unlimited downloads. They have a fair usage policy of around 60GB a month.
        Also, my connection has been terribly intermittent for well over 3 months now.

    5. Simon Williams says:

      Avoid like the plague. I used them for a year, had connection problems all the time and the customer service was terrible.

    6. Jessica says:

      I have been with Demon almost four years and for two and a half they were fantastic. 18 months ago they cut me off after they mistyped my direct debit (that they had had for two years), never sent me a letter asking for payment, but three months later simply cut me off. Since then I have had service at best about 70% of the time. They told me the problem was with the router, I have changed that twice. I have now had service for about three days in the last five weeks when I am at home (outside office hours). They have been helpful finally – as we go into the fifth round of complaints about the connection – about escalating the problem to BT. Unfortunately they emailed me the details for when BT were coming round – which since I don’t have internet I cannot receive! I am going to wait for BT to check the line but I am sceptical of any fault. I am now looking for a new service provider. I think this demonstrates the importance of changing your service provider frequently in order to maintain the best connection.

    7. hanger_on says:

      Would really NOT recommend this provider. Ten – twelve years ago their service was excellent and is now extremely poor. I am now having many hours of dropped packet problems. They advertise 24hour support, this morning I called 18 times without managing to speak to an operator, much less a technician. Consider yourself warned. Do not use their services. If I could I would enter a negative rating.

    8. Lawrence says:

      On upgrading to ADSL2+ I eventually enjoyed a stable 11-12MBPS connection, which I was happy with. It became intermittent in early January, and Demon cut my bandwidth to less than 1MBPS with the aim of improving line stability – it’s often just a few kBPS. This has made no difference to the disconnections but it’s so slow that I find it almost impossible to use at times and have been severely frustrated and angered by the ignorant and rude help-desk staff. My bandwidth is what one might expect at the end of 300km of wet string in the Thar Desert!

      I may be tied-in for a while, but there is nothing that Demon can do now – I’m leaving. I have no faith in their ability or intention to sort out the problem, and strongly recommend that you try elsewhere – anywhere but Demon!

    9. colin says:

      As a demon customer for over 10 year the service work ok, no major issues. In the last 6 months they dropped the unlimited to 60gb and last month installed a traffic priority system that has screwed up web conferencing as it blocks peer 2 peer connections. The support team are at best incompetent, they don’t listen just tell you its your equipment and customer care (or should say customer don’t care) just try selling upgrades, avoid Demon they are no longer a genuine supplier

    10. Paul says:

      Demon service is absolutely appalling! As are there web hosting services.

    11. Liz McCafferty says:

      I agree with most of what I have read in this forum. Demon have seriously declined as an internet provider. I get a tolerable speed of 2.9kb in off peak times but this goes down considerably or off altogether after 4pm.
      I have also been told that it is the fault of either cables or router and that my line is unstable etc. I have asked why it is unstable only at peak times but get no satisfactory answer.
      I am on the search for a more reliable ISP – any recommendations welcome.

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