Demon

Demon

  from 33 reviews
Demon Home
Demon HomeOffice
Demon Business

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www.demon.net

Visit Demon Insurance for a quote.


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Demon threatened to cut me off last year due to non-payment of a bill. I have paid them by standing order right back to their tenner-a-month dialup service in about 1994. Problem was their invoice was one pence out and some invoice matching system had failed to connect my payment. They actually owed me a few pence. I am still waiting on compensation for wasted time and phone calls. Every time I test my service I get a rate that's a small fraction of the advertised 8Mbps. I really should ditch the domain name and move. There are quality services available for the same money.
Posted by John Thomas on the 29th January 2008 1 stars
@ Peter: "Problem is, at 8MBps, it only takes half an hour a day to reach this limit. AVOID!" No, it doesn't, Peter. It's 8 megabits per second, not megabytes.
Posted by Gary on the 9th November 2007 3 stars
Moved from Demon in March 2007. They are claiming that I have not moved and that I owe them for the last 6 months. This is despite the fact as well as getting my migration code, I confirmed by phone, at the end of March that I had moved from them. They have an aggressive debt collection agency, called 1st Credit. Demon use to be a good company until they got in the hands of THUS. Do not touch them , unless as a previous reviewer stated, you aim to be with them the rest of your life.
Posted by Brendan Gilbertson on the 24th October 2007 1 stars
Extremely bad company to deal with, they cant provide anywhere near the 8Mbps that they are promising to customers and when you try and complain they do not want to help at all. I have tried to cancel my service and am now told that to do so I would have to pay the whole 12 months fee in one go.

Stay clear of this provider.
Posted by Chris on the 24th August 2007 1 stars
I have been with demon almost since the company was started. In the good old days they used to provide excellent support and a regular mag. THEN they were taken over by THAT insurance company and support and communication was reduced to the usual grot. British standard. Fortunately I am a retired sys-admin, so can sort out most of my own problems, which I need to, given that the "pre-programed" ADSL router which they supplied when I upgraded contained a number of errors (includiing the wrong IP address!). Telephoning for support, I realised that I knew more about the system than the help desk operator. Regarding operational reliability and speed I have no problems at all. A good engineering service, rotten on communication. The standard of today.
Posted by Les Hayward on the 18th August 2007 3 stars
I have been trying to change the ownership of a .com domain that is currently hosted by Demon. The ownership is not disputed and I had letters from both the previous and new owners.

The customer 'service' person was rude, condescending, patronising and refused to listen to what I had to say. I shall be transferring away from Demon as soon as I can arrange it.
Posted by Simon Jones on the 20th July 2007 1 stars
Been with Demon a little over two years, received a call from them tonight explaining they haven't collected fees from my account in all that time and can I settle the outstanding £550
Nice one Demon.

Posted by Stewart on the 24th April 2007 2 stars
Demon have restricted my works connection on our Demon home office service during the day (9am - 10pm) to 128kbs after going over 50gigs in 30 days, a limit not advertised (look on their site - 50gb allowance is not mentioned, just "fair use policy")and which did not exist until recently. It certainly did not exist when we originally signed up to them less mid 2006, nor have we been informed of any new limits being brought in until we got their letter informing us of the restriction. Unfortunately I am with demon at home too. When i signed up to them the site said 'unlimited' it made a big deal of no limits downloads. Now they spit their dummy out if you go over 50gb. And my 8mb connection usually connects up between 3.3 and 4.7 mb, never higher, i'm only a mile form the exchange! Anyone know of a good unlimited service? Thanks goodness i had the foresight to use my yahoo webmail email address as my main email for ebay, banking etc and not the demon email address!
Posted by David Harrington on the 27th March 2007 1 stars
I have just received a letter telling me that from today my connection speed will be limited to 128kbps for 30 days due to unfair use. My issue is that there was no warning that I was approaching this limit and they are completly unwilling to discuss this. I am looking for an alternative... suggestions please.
Posted by Carl Mumford on the 19th March 2007 1 stars
Do not use Demon! Their 'Fair Use Policy' is a complete con. Basically, if you download more than 50GB in a month, you will get a months punishment at a tiny bandwidth. Problem is, at 8MBps, it only takes half an hour a day to reach this limit. AVOID!
Posted by Peter on the 16th February 2007 1 stars
Can't bill to save themselves :-(

Service was fine until I moved and didn't want it. 17 months later I'm still trying to sort out the mess. Their customer service people send replies, but not replies to the messages you send and not replies that mean anything or get things sorted out.

And certainly not replies that are consistent or logical.

Have now spent three months dealing with their debt collectors 1st Credit, who are complete sharks and simply ignore everything you send to them.

While the service was good when I used it, avoid like the plague unless you are certain that you will want to use them for eternity.
Posted by Barry on the 6th February 2007 1 stars
what can i say about demon well the where the best now there like the rest i signed up little over a month ago for the 8 meg home now ive contacted bt to find out exactly what speed my line is cabable of reseving and ive been told its 7.9mb i no this to be about right as my previous provider provided just that how ever demon are still only giving me 2 mb and when ever i phone them i get an off shore call centre full of skript readers telling me what im reseving is fare lol £20 a month for a to meg line i was paying £10 for a 2 mb line jst over a year ago anyone reading this i hope you are not a demon customer because you dont want to be
Posted by Owen Mcconaghy on the 5th February 2007 1 stars
I had been with Demon for 4 years when we moved house. Once we had moved I signed with them again as I had never had any problems with my connection OR the customer service dept. Since moving, the actual connection has been fine, but I have experienced problems with customer serives. My new connection started in October. All relevant direct debit forms were completed. I was then cut off in November without any notification from Demon. I contacted the call centre to be told that payment had not been received, odd because I pay by direct debit! I paid there and then on the telephone and was reconnected.

Last week I received a letter saying payment had not been made for 2 months! I again rang the call centre who said my details were incorrect.. very possibly as they were still sending mail to my OLD address despite being told the new address several times! I said I would pay the two months outstanding over the phone and was told that it was actually 3 as January's payment was due that day! So three months were paid.. not a problem, I obviously WANT to pay for the connection, I just do not want the hassle of them not collecting the money and me then having to keep ringing up and paying by phone!

On Monday I received THREE letters through the post saying I owed 3 different amounts of money. These letters were sent AFTER the payment was made last week. I again contacted the call centre who assured me it was an error on their part. I have now been informed that the original November payment was never made (dispite me ringing after being disconnected and once payment was made, they re-connected me) and that I still owe January's money! I am worn out with it all and really wish I could get out of the contract! I just KNOW the same thing is going to happen in February!
Posted by Lynne Henderson on the 30th January 2007 2 stars
What can I say - reading this set of posts I'm obviously not alone!

Been with Demon about 6 years, through dialup and into broadband and only twice had a problem. Both times customer service was great and the problem was sorted quickly. Then I was 'upgraded' to 8MB.

I've been through all the experiences posted here - the off-shore call centre, the lack of understanding english, the script-readers who insist on telling me my 2MB connection is running at it's max speed when I live about less than 1KM from the exchange and all my line data shows I should get up near my 8MB sync rate. Can I get Demon to have BT reset my stuck BRAS which is almost certainly what the problem is? No, they flatly refuse to contact BT or escalte my issue with Demon.

As a company we are a partner of and re-sell Nildram (now sadly part of Pipex, but still good as they operate broadly as a separate entity). I do know however, that you get to speak to proper techies who understand broadband, PCs and how it all works - and they're even in this country!

For resilience I've held out with Demon as my home connection but it's now time to change - once my repeated requests for a MAC are answered I'll be off.

As someone else said here 'not good enough Demon'.
Posted by Dave T on the 20th January 2007 1 stars
Been with Demon for many years without a problem. Then they introduced a Fair Use Policy. Without any warning they sent me a letter saying I'd gone over what they consider as fair use by 22GB in a rolling month (allowance is 50GB home and 60GB homeoffice) and they would reduce the download speed from 8Mb to 128Kb for 30days!. I have no problem abiding by their terms, if they actually let you know what the hell their terms are in advance! I have now moved to a different ISP.
Posted by Iain Mees on the 19th January 2007 1 stars
I am with Demon for just over a year now (broadband HomeOffice) , recommended by a colleague who has been with Demon for over 10 years. I have not been dissappointed: I have not experienced any significant technical problems; accessible support-desks 24/7 (I believe) with mostly very helpfull people that do not let go of you until the problem in hand is solved. I am happy to recommend Demon without hesitation.
Posted by Peter Steinberg on the 16th December 2006 5 stars
Like John Cunningham I thought I was going mad - with the upgrade to 8meg my connection speed has reduced from +1000kbsp to -400kbsp. Looks like it is time to move.
Posted by Daniel Warren on the 14th December 2006 1 stars
Terrible connection since they upgraded to 8meg. line problems dropped connections dropped packets. terrible customer service and you can understand what they are saying. since they upgraded my phone line is crackly and they keep blaming bt even though the line is fine and has been tested as so.
Posted by Ben on the 12th December 2006 1 stars
i am now very happy after reading other comments because i thought i was going mad being constantly told by Bob the Indian that i dont have a problem. I was getting excellent service with 2mb. Now that it is changed to 8mb my download speed is normally around 400 to 600kbs where as before i was constantly getting 1300kbps & above and unfortunately no one will listen. like other people on this site i have spent time producing download figures to no avail. A rubbish service.
Posted by John Cunningham on the 30th November 2006 1 stars
I have been with Demon for a good few years and did not have any problems The longest wait for customer service was around ten minutes.. HOWEVER, recently the wait for customer service has been an average wait of 50 minutes.

When you get through you get some person in a Indian accent answer to the name of Roger. Who are they trying to kid, this would not be a problem but these people cannot understand plain english, all host name and difficult words have to be spelt out to them several times. Not good enough demon.

Back in July I was told that I would have my service upgraded to 8mb and that this would happen in early October. The speed I get since the upgrade is between 800mb and 1.4 mg. The support line tells me to do a check at adsl guide and kbps and e-mail it to them.

This has been done many times but Demon do not give you an update of what is happening, the speed is crap.

I actually managed to get through to a UK office customer service and the told me that I would have to re-dial for technical support and that technical support is in India. What a complete farce, on the phone 1 hour 15 minutes and got nowhere.

I don't bother contacting them anymore, my contract runs out at the end of December and I am off.

Question Who has the best service and does this includes UK support.

I have had enough of Demon, once they were the best now they are bottom of the league
Posted by Charles Rifford on the 30th November 2006 1 stars
Its true to say the connection is rubbish. Since I was upgraded to 8Meg, my connection drops out about 15 to 20 times a day and the modem often needs rebooting. Avoid Demon at all costs, the comments about packet loss are exactly right, its the worst ADSL connection I have ever had, I'm going back to Pipex.
Posted by Nj on the 28th November 2006 1 stars
When I was on 2MB (actually 2.2MB) I regularly achieved download speeds of 200-300kB/s and was very happy with the service. Since the compulsory upgrade to 8MB (actually 7.4MB) I rarely get more than 100kB/s and the last line test I did (at Demon's request) was 40kB/s max - I had better on single channel ISDN. The connection regularly fails, and will not reconnect without a reboot. Today I have spent hours trying to get my email accounts to work Customer Service claim there is nothing wrong.
I work from home (on HomeOffice2000) and as a business service this is wholly unacceptable and I will be changing provider unless Demon come up with a solution.
I would have rated the 2MB service at 4 stars but the 8MB is only worth 1, if that.
Posted by Martyn Cowley on the 24th November 2006 1 stars
Fine until they "upgraded" me from 2mb to 8mb. Now the service is lousy; I am currently getting 654.7 Kbps downstream (20:00 on a Thursday). On the day after the "upgrade" I got 6666Kbps so I KNOW the line is capable of at least this. When I called Demon the call centre chap basically told me that it was probably BT's fault and that I should run some tests at ADSL Guide at different times of the day and then email them the results. Seems that they are gathering evidence to present to BT. This may however be just flannel to get rid of me. I am seriously thinking of moving provider... They get 1 star only because there isn't a no-star option.
Posted by Leebeedeebee on the 23rd November 2006 1 stars
Regret I cannot recommend Demon as both their customer service and technical support are somewhat lacking.

I am still waiting to be connected to their ADSL service almost a week after having received notification by email that I would be connected on Wednesday 8 Nov.

Despite various calls to technical support over the past 5 days, it seems that no-one is aware of what the problem is or even when the service will be connected. They seem to have a couldn't care less attitude.

The email I sent them after a few days went unanswered and it looks as if they have just lost a potential customer.

Sorry, but I don't think that Demon is anywhere near as good as it used to be..
Posted by G. Nelson on the 13th November 2006 1 stars
I am on a lousy 8mb rate adaptive line that jumps between 1mb and 3.5mb and continually cuts out in the evening. I know our line supports a max 4.5mb so I will be asking for a fixed 4mb soon if they will listen.
Posted by Stephen Smith on the 12th November 2006 2 stars
Since demon have begun the full roll out of their rate adaptive ADSL, we,ve begun to suffer from unacceptably high packet loss within parts of their network.

Packet loss at peak times has become terrible where it bottlenecks at some of their border routers, which peer with other connectivity providers.

Although their ADSL service has been fine for a good couple of years, we wonder whether demon's network has been upgraded sufficiently well to cope with the increased load put on it by rate adaptive ADSL.
Posted by M Bone on the 16th October 2006 3 stars
Service fails continuously during peak times. Attempts to cancel met by Indian call centre staff (giving them English names such as Alan, Peter and Jessica doeas not make them useful) with no desire to help or even a basic understanding of UK consumer law.
Posted by Unhappy Customer on the 9th October 2006 1 stars
I have been with Demon for about 2 months. The connection was painless and the longest I have had to wait to speak to someone on the phone is 3 minutes. Every other time I was answered straight away. I get the advertised speed, and when they say 'unlimited' downloads they mean it (unlike other ISP's like Tiscali!). I have used pier to pier software nearly all the time and have had no restrictions placed on my account. Worth the extra money!
Posted by Dave Plews on the 4th October 2006 4 stars
Avoid like the plague. I used them for a year, had connection problems all the time and the customer service was terrible.
Posted by Simon Williams on the 29th September 2006 1 stars
I've been with demon for about 5 years. The service is very reliable and I've consistently got the advertised throughput rate.

My only criticism is that they are over cautious in implementing new line speeds -- months behind other providers. They say they do this to ensure they provide a quality service, but there really is no need to be about 6 months behind other providers in implementing 8Mb/s. Other than that, they're very good. The HomeOffice service is good providing a static IP address included in the price and no download limitations, although they will be changing this to "reasonable usage" when the lines are upgraded to 8Mb/s.
Posted by Ian Posner on the 10th July 2006 4 stars
I have been a customer of Demon for over 10 years and they were OK in the early days but I would NOT recomend using them to anyone now.

They messed up moving my ADSL service and lost all my e-mail when I moved. They have double billed me and I have spent hours calling their Asian call centre. They are like robots. Even though I pay for my service annually, they still add the accational monthly invoice to my account and have sent me demands and cut off my service when my account is in credit. The last straw was they double billed me and then refused to pay back the double billing because of an error in their accounting system. Final demands and threatening letters for an account that is hundreds of pounds in credit is not the way to treat a loyal customer. When my current subscription runs out I'm moving ISP. I've had enough.

Don't touch them and make sure your ISP has a UK call centre.
Posted by Mark Blyth on the 7th July 2006 1 stars
I´m very happy with Demon and would recommend them.
Posted by Nick Pye on the 19th June 2006 5 stars
I have used Demon for 3 years, there was a short gap when I made the mistake of false promises of a faster service elsewhere......all lies and zero customer service from that provider!
Went back to Demon and will NOT be leaving again.
I have always received an excellent service, 5 star all the way, the staff I have spoken to were very helpful, knew their job and did exactly as promised.

The connection speed has always been as advertised and there has been no downtime whatever in the last year.
Demon are in the process of upgrading to 8MB over the next few months .

I am extremely happy with Demon and would can definitely recommend them.
Posted by Adrian Hawkins on the 19th June 2006 5 stars

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