Bulldog
Average Customer Rating:
| Bulldog is now part of Talk Talk, please visit the Talk Talk page for more information |
| Bulldog is now part of Talk Talk, please visit the Talk Talk page for more information |
i’ve been having problems with them since May because i only wanted broadband and they have added a calls package which keeps getting added to my bill every month and then i have to spend days (not mins or hours) trying to get it off and keep being told its been taken off and then the whole scenario starts again on the next bill! No-one to contact today as their system is down again for the second day in a row – pulling my hair out and want to cancel the contract early – does anyone know what your rights are when it comes to cancelling before time when they are overcharging? any advice would be appreciated! Can’t be doing with the stress of going over the same thing over and over and over……………….
I’ve been with them for well over a year and after the initial …. up when BT disconnected us but ‘forgot’ to tell Bulldog the only problems have been mine with the distance from the exchange and internal wiring.
I would agree that the initial sales team are shocking – they assured me I would get 8mb but the best I’ve had is 5.5mb – and that the customer services are among the worst I’ve ever come across anywhere.
The accounts dept are not too bad but the 1st stage technical service team are only trained to read from a script and multiple choice answers from the screen. (The likes of ‘have you re-started your pc and modem’ and ‘oh no, we don’t support your Belken router’!!
Once you get a call back from 2nd stage technical support you find they are knowledge, helpful and patient. I have had tests run to the point of telling me which extension had a fault on it on the internal wiring and then adjusting and re-adjusting the connection speed and signal to noise ratio to get the most stable connection.
And it is absolutely true that the speed does not get compromised or reduced if you use too much for downloads. Unlimited is just that.
As frustrated as I have been at times, I can accept that an amount of the problems were mine through faulty wiring that I’ve now fixed.
It’s only a month by month contract but I won’t be cancelling just yet.
Although Bulldog Customer Services remains shockingly awful, despite supposed improvements, I’ve never had a problem with the connection itself. Reasonable price, no traffic shaping, and ‘unlimited’ seems to mean just that.
Very fast, very few connection problems and unlimited for a reasonable price. Customer service is shocking so unless you know what you are doing stay well clear!
Great speed and reliable service. The promo period was a great price though pricey afterwards. Helpful on the phone though long waits sometimes. Beware of pre-sales staff who don’t know what they’re talking about!
DON’T CONNECT TO BULLDOG!! I have been with them for 3 years, at first when you want to upgrade or anything like that it would be fast but when there’s a problem it would take ages!! and they keep passing you to different departments making you call over and over again and your being charged for the calls. Not just that I have asked for a disconnect from them and was told I have been sign to a New 12 month contract?? Huh? When? So they won’t let me disconnect until recently and still took up to 7weeks and when they did do it and what happens they cut me whole phone line off which was with BT and I had to call BT to fix it. Even now after disconnection I’m receiving threatening letters to pay for a bill I’m not even using! + the connection is really bad. I was told I should receive 8mg but all I got was 1mg the whole time!! So glad I’m not with them anymore. The worst company ever!!
Bulldog what a load of B*****ks I paid the £1 admin fee and didnt hear from them again. After constantly ringing them for the paperwork they were supposed to send me I gave up and signed with someone else a year later they have sent me numerous debt letters and are threatening me with court etc-I never signed or recieved anything! DONT BOTHER ENTERTAINING THIS COMPANY!
This will give you an idea of how appalling Bulldog are. Don’t touch with a barge pole. I wrote this disgruntled letter to them. They did not respond (!) until I followed up with a second letter 6 weeks later. Shocking.
Dear Sir/Madam
Customer Reference Number: BDOLXXXXXXX
I am writing you to advise you that I no longer wish to pursue the setting up of a broadband account with Bulldog Broadband. Could you please arrange for the reimbursement of the £60 fee I paid to Bulldog by Switch on 29 March.
The reason for the cancellation in advance of the account actually being set up is due to the unacceptable delay and lack of updates from you. It has now been over two months since I ordered broadband from you and I am yet to see anything set up.
In that time I have been contacted once on 11 April to say that the exchange required work which would be complete by 12 May. However, I have had to chase since that time to get any further progress reports.
My frustration in the main is due to the difficulty I have in contacting your Customer Service Department. I have yet to be put through to a Customer Services Advisor directly and have been on hold for up to 20 minutes on several occasions. However, it is amazingly easy to contact one of your Sales Advisors, who, on your Sales Hotline, often answer within four rings.
Unfortunately, and rather infuriatingly, your Sales Advisors have been trained not to be able to deal with customer care issues for fear of losing valuable sales.
On one occasion a Sales Advisor hung up on me and on two other occasions they put me through to the Customer Care line, thus putting back onto hold for an unacceptably long period. On the one occasion that a Sales Advisor was helpful, a Customer Services Manager arranged for a Customer Services Advisor to call me back.
A Customer Services Advisor did leave me a message but on my old mobile phone that I just happen to have before giving to a work colleague. It is by sheer chance that I picked up the message as I had emailed a form earlier in the week to give Bulldog my new mobile number. It appears that no one has updated this crucial piece of information.
The message informed me that the exchange work should be complete but an account cannot be set up for a further 20 days.
Given that the delay has already reached an unacceptable level, and the fact that I have to kick up a fuss in order to get any information from Bulldog, I trust that you can fully understand my reasons for expecting a cancellation of the order and a full refund.
I intend to obtain slower and more expensive broadband from a supplier such as BT. However, I will be safe in the knowledge that I will be dealing with an organisation that cares for its customers, is able to be easily and readily contacted and actually supplies the service it promises in the first place. I am very disappointed with Bulldog, especially given that you are part of the well-respected Cable and Wireless organisation.
I sincerely hope that you continue to lose customers due to your extremely poor levels of Customer Service and your total focus on sales, not service.
I look forward to immediate reimbursement of the £60 fee. Please note that this letter has also gone to the recipients below.
Yours faithfully
Stuart XXXXXXXX (I’d rather not leave all my details on the open web!!)
Cc:
BBC Watchdog
Mr Piara S Khabra – MP for Ealing & Southall
Trading Standards Ealing
OFCOM
Oh my goodness. I have been trying to get through to Bulldog for 7 hours over the last 3 days as for some inexplicable reason my internet has stopped working. Frustrated is an under statement. Bulldog have just lost another customer.
i have been a valid member of bulldog now for two and a half years and appart from setting up my account ive not really had any problems UNTIL NOW!!!!!!! since they have merged with pipex its has been nothing but hassle!!!! i get my bill on line and for the past two months i have not been able to access this, so tonight i phoned again to try and sort this out. the staff didnt know what i was talking about and then said he was going to transfare the call to someone who could help me, i ended up talking to tiscalli??????????? they gave me a number to phone which was out of service??????so again i tried to phone pipex and i got an automated voice telling me they where experiencing a high volume of calls and to phone back later then cut me off????? so if anyone from bulldog/pipex what ever your calling yourself these days is reading this GET YOUR CUSTOMER SERVICES SORTED OUT PLEASE!!!!! ALL I WANT TO DO IS ACCESS MY BILL