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Bulldog |
Pay-As-You-Go
8Mbps (160 times faster than a dial-up connection)
Free modem with no set-up charges
From 1p per minute, no monthly fee
Call 0871 702 7777 for technical support (8am-8pm, Mon-Fri and 9am-6pm, Sat-Sun).
- As part of its service, Bulldog offers:
- Free email addresses
- Free personal webspace
- Free anti-virus and anti-spam
- Free online photo storage
Anytime
- 8Mbps (160 times faster than a dial-up connection)
1GB download limit (additional usage available)- Free modem with no set-up charges
- £9.75 a month
- Call 0871 702 7777 for technical support (8am-8pm, Mon-Fri and 9am-6pm, Sat-Sun).
- As part of its service, Bulldog offers:
- Free email addresses
- Free personal webspace
- Free anti-virus and anti-spam
- Free online photo storage
Unlimited
- 8Mbps (160 times faster than a dial-up connection)
- Unlimited downloads
- Free modem with no set-up charges
- £14.50 a month for the first 2 months, £19.50 thereafter
- Call 0871 702 7777 for technical support (8am-8pm, Mon-Fri and 9am-6pm, Sat-Sun).
- As part of its service, Bulldog offers:
- Free email addresses
- Free personal webspace
- Free anti-virus and anti-spam
- Free online photo storage
Anytime Plus
- 16Mbps (320 times faster than a dial-up connection)
- 1GB download limit (additional usage available)
- Free high speed ethernet modem
- £9.75 for the first month, £14.75 thereafter
- Call 0871 702 7777 for technical support (8am-8pm, Mon-Fri and 9am-6pm, Sat-Sun).
- As part of its service, Bulldog offers:
- Free email addresses
- Free personal webspace
- Free anti-virus and anti-spam
- Free online photo storage
Unlimited Plus
- 16Mbps (320 times faster than a dial-up connection)
- Unlimited downloads
- Free high speed ethernet modem
- £19.50 for the first 2 months, £24.50 thereafter
- Call 0871 702 7777 for technical support (8am-8pm, Mon-Fri and 9am-6pm, Sat-Sun).
- As part of its service, Bulldog offers:
- Free email addresses
- Free personal webspace
- Free anti-virus and anti-spam
- Free online photo storage
Provider Information
- Bulldog was founded in 2000.
- Their broadband packages are available in most major cities in the UK.
- The have been part of Pipex since September 2006.
Visit Bulldog for a quote.
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Leave your review
I have been using Bulldog Broadband for a few years now. Was fine until they got taken over by Pipex. Now my connection keeps dropping out and over the past few months it seems to be hit and miss as to whether I can get onto any websites at all, even though Bulldog says I am registered on the network. When I ring their technical support they take a long time to actually admit that they are having server/ exchange problems. I am constantly told to try using the internet later on or the next day! That's no use! I have wasted loads of time on phone calls to Bulldog/ Pipex and even more time sitting at my computer waiting for web pages to download. Before you ask, no my computer is not knackered, it is virus free and clean. It is just totally random as to whether Bulldog is having a good day or bad day. I am hacked off with them. I Will be changing ISP when I move house soon.
| Posted by Andy Hope on the 4th March 2010 |  |
Afterservice is non-existent. My phone has been out of order for six days, contacted bulldog everyday by my mobile phone for assistance, no success. This is the third time it has happened, they do not show any interest. Never called me back to update me, a total waste of time. Would not recommend to anyone.
| Posted by K V woolley on the 4th February 2010 |  |
I am an old Bulldog customer who began receiving the My Bill emails from Pipex. Unfortunately I had no clue how to access it because I have no Pipex account number or anything. However I managed to gain access by doing the following:
1. Phone 020 33028402 (Direct line to agent).
2. Give all your details like phone number and address.
3. They will ask for the Pipex pin just say you don't have one and they ask for the email address, give them the one you received the My Bill email notification to. Also give method of payment.
4. They will set you up with a username and default password to access your bill.
The url is: http://mybill.pipexhomecall.co.uk
Once the agent finishes typing try and login with the account number and password they gave you. Test it before you hang up.
1. Phone 020 33028402 (Direct line to agent).
2. Give all your details like phone number and address.
3. They will ask for the Pipex pin just say you don't have one and they ask for the email address, give them the one you received the My Bill email notification to. Also give method of payment.
4. They will set you up with a username and default password to access your bill.
The url is: http://mybill.pipexhomecall.co.uk
Once the agent finishes typing try and login with the account number and password they gave you. Test it before you hang up.
| Posted by Malcolm Hall on the 12th November 2008 | |
Bulldog no longer exists. Stop complaining about them. It was taken over by Pipex who are owned by Tiscali. Your tussles are with Tiscali.
Bulldog were run by Cable and Wireless who made a huge loss by spending too much on advertising. Remember the gate is open. Well its now firmly shut and the lunatics (pipex) have taken over.
Bulldog were run by Cable and Wireless who made a huge loss by spending too much on advertising. Remember the gate is open. Well its now firmly shut and the lunatics (pipex) have taken over.
| Posted by David on the 28th September 2008 | |
HANDS OFF BULLDOG BROADBAND!!!
i had nothing but hassle with bulldog. the story is a long and frustrating one: firstly, they charged me for the setting up of THREE (153 £) connections desoite I ordered just one (51 £). It took more than 4 months for them to refund me and I spent ENDLESS hours on the phone. Next, they cut off my internet connection (with 8 months of contract left) and told me it was done by BT. They said, it was not possible to reestablish that connection but I still had to pay for the remaining contract time. The cheek! Consumer direct helped me a lot to get this thing sorted and I just cancelled my dirct debit.
THESE ARE SCAMMERS! HANDS OF BULLDOG BROADBAND!!!!
i had nothing but hassle with bulldog. the story is a long and frustrating one: firstly, they charged me for the setting up of THREE (153 £) connections desoite I ordered just one (51 £). It took more than 4 months for them to refund me and I spent ENDLESS hours on the phone. Next, they cut off my internet connection (with 8 months of contract left) and told me it was done by BT. They said, it was not possible to reestablish that connection but I still had to pay for the remaining contract time. The cheek! Consumer direct helped me a lot to get this thing sorted and I just cancelled my dirct debit.
THESE ARE SCAMMERS! HANDS OF BULLDOG BROADBAND!!!!
| Posted by gerald on the 19th September 2008 | |
Line is dropped every 30 seconds between 20-00 and 06-00. So when I am at work it is great. Or is it? They advertise speeds up to 7mb but I have done a series of speed tests and I am lucky to hit 1mb. Also when I bought a new computer I could not reconnect to my e-mail address and the bulldog people never sorted it out so I only use yahoo now. There was another huge mistake they made but it is in my favour so I will keep quiet.
| Posted by david on the 12th September 2008 | |
i have been a valid member of bulldog now for two and a half years and appart from setting up my account ive not really had any problems UNTIL NOW!!!!!!! since they have merged with pipex its has been nothing but hassle!!!! i get my bill on line and for the past two months i have not been able to access this, so tonight i phoned again to try and sort this out. the staff didnt know what i was talking about and then said he was going to transfare the call to someone who could help me, i ended up talking to tiscalli??????????? they gave me a number to phone which was out of service??????so again i tried to phone pipex and i got an automated voice telling me they where experiencing a high volume of calls and to phone back later then cut me off????? so if anyone from bulldog/pipex what ever your calling yourself these days is reading this GET YOUR CUSTOMER SERVICES SORTED OUT PLEASE!!!!! ALL I WANT TO DO IS ACCESS MY BILL
| Posted by Emma Dawson on the 27th August 2008 | |
Oh my goodness. I have been trying to get through to Bulldog for 7 hours over the last 3 days as for some inexplicable reason my internet has stopped working. Frustrated is an under statement. Bulldog have just lost another customer.
| Posted by Stavi M on the 4th August 2008 | |
This will give you an idea of how appalling Bulldog are. Don't touch with a barge pole. I wrote this disgruntled letter to them. They did not respond (!) until I followed up with a second letter 6 weeks later. Shocking.
Dear Sir/Madam
Customer Reference Number: BDOLXXXXXXX
I am writing you to advise you that I no longer wish to pursue the setting up of a broadband account with Bulldog Broadband. Could you please arrange for the reimbursement of the £60 fee I paid to Bulldog by Switch on 29 March.
The reason for the cancellation in advance of the account actually being set up is due to the unacceptable delay and lack of updates from you. It has now been over two months since I ordered broadband from you and I am yet to see anything set up.
In that time I have been contacted once on 11 April to say that the exchange required work which would be complete by 12 May. However, I have had to chase since that time to get any further progress reports.
My frustration in the main is due to the difficulty I have in contacting your Customer Service Department. I have yet to be put through to a Customer Services Advisor directly and have been on hold for up to 20 minutes on several occasions. However, it is amazingly easy to contact one of your Sales Advisors, who, on your Sales Hotline, often answer within four rings.
Unfortunately, and rather infuriatingly, your Sales Advisors have been trained not to be able to deal with customer care issues for fear of losing valuable sales.
On one occasion a Sales Advisor hung up on me and on two other occasions they put me through to the Customer Care line, thus putting back onto hold for an unacceptably long period. On the one occasion that a Sales Advisor was helpful, a Customer Services Manager arranged for a Customer Services Advisor to call me back.
A Customer Services Advisor did leave me a message but on my old mobile phone that I just happen to have before giving to a work colleague. It is by sheer chance that I picked up the message as I had emailed a form earlier in the week to give Bulldog my new mobile number. It appears that no one has updated this crucial piece of information.
The message informed me that the exchange work should be complete but an account cannot be set up for a further 20 days.
Given that the delay has already reached an unacceptable level, and the fact that I have to kick up a fuss in order to get any information from Bulldog, I trust that you can fully understand my reasons for expecting a cancellation of the order and a full refund.
I intend to obtain slower and more expensive broadband from a supplier such as BT. However, I will be safe in the knowledge that I will be dealing with an organisation that cares for its customers, is able to be easily and readily contacted and actually supplies the service it promises in the first place. I am very disappointed with Bulldog, especially given that you are part of the well-respected Cable and Wireless organisation.
I sincerely hope that you continue to lose customers due to your extremely poor levels of Customer Service and your total focus on sales, not service.
I look forward to immediate reimbursement of the £60 fee. Please note that this letter has also gone to the recipients below.
Yours faithfully
Stuart XXXXXXXX (I'd rather not leave all my details on the open web!!)
Cc:
BBC Watchdog
Mr Piara S Khabra – MP for Ealing & Southall
Trading Standards Ealing
OFCOM
Dear Sir/Madam
Customer Reference Number: BDOLXXXXXXX
I am writing you to advise you that I no longer wish to pursue the setting up of a broadband account with Bulldog Broadband. Could you please arrange for the reimbursement of the £60 fee I paid to Bulldog by Switch on 29 March.
The reason for the cancellation in advance of the account actually being set up is due to the unacceptable delay and lack of updates from you. It has now been over two months since I ordered broadband from you and I am yet to see anything set up.
In that time I have been contacted once on 11 April to say that the exchange required work which would be complete by 12 May. However, I have had to chase since that time to get any further progress reports.
My frustration in the main is due to the difficulty I have in contacting your Customer Service Department. I have yet to be put through to a Customer Services Advisor directly and have been on hold for up to 20 minutes on several occasions. However, it is amazingly easy to contact one of your Sales Advisors, who, on your Sales Hotline, often answer within four rings.
Unfortunately, and rather infuriatingly, your Sales Advisors have been trained not to be able to deal with customer care issues for fear of losing valuable sales.
On one occasion a Sales Advisor hung up on me and on two other occasions they put me through to the Customer Care line, thus putting back onto hold for an unacceptably long period. On the one occasion that a Sales Advisor was helpful, a Customer Services Manager arranged for a Customer Services Advisor to call me back.
A Customer Services Advisor did leave me a message but on my old mobile phone that I just happen to have before giving to a work colleague. It is by sheer chance that I picked up the message as I had emailed a form earlier in the week to give Bulldog my new mobile number. It appears that no one has updated this crucial piece of information.
The message informed me that the exchange work should be complete but an account cannot be set up for a further 20 days.
Given that the delay has already reached an unacceptable level, and the fact that I have to kick up a fuss in order to get any information from Bulldog, I trust that you can fully understand my reasons for expecting a cancellation of the order and a full refund.
I intend to obtain slower and more expensive broadband from a supplier such as BT. However, I will be safe in the knowledge that I will be dealing with an organisation that cares for its customers, is able to be easily and readily contacted and actually supplies the service it promises in the first place. I am very disappointed with Bulldog, especially given that you are part of the well-respected Cable and Wireless organisation.
I sincerely hope that you continue to lose customers due to your extremely poor levels of Customer Service and your total focus on sales, not service.
I look forward to immediate reimbursement of the £60 fee. Please note that this letter has also gone to the recipients below.
Yours faithfully
Stuart XXXXXXXX (I'd rather not leave all my details on the open web!!)
Cc:
BBC Watchdog
Mr Piara S Khabra – MP for Ealing & Southall
Trading Standards Ealing
OFCOM
| Posted by Stuart on the 31st July 2008 | |
Bulldog what a load of B*****ks I paid the £1 admin fee and didnt hear from them again. After constantly ringing them for the paperwork they were supposed to send me I gave up and signed with someone else a year later they have sent me numerous debt letters and are threatening me with court etc-I never signed or recieved anything! DONT BOTHER ENTERTAINING THIS COMPANY!
| Posted by Gina on the 10th June 2008 | |
DON'T CONNECT TO BULLDOG!! I have been with them for 3 years, at first when you want to upgrade or anything like that it would be fast but when there's a problem it would take ages!! and they keep passing you to different departments making you call over and over again and your being charged for the calls. Not just that I have asked for a disconnect from them and was told I have been sign to a New 12 month contract?? Huh? When? So they won't let me disconnect until recently and still took up to 7weeks and when they did do it and what happens they cut me whole phone line off which was with BT and I had to call BT to fix it. Even now after disconnection I'm receiving threatening letters to pay for a bill I'm not even using! + the connection is really bad. I was told I should receive 8mg but all I got was 1mg the whole time!! So glad I'm not with them anymore. The worst company ever!!
| Posted by Sho Lei on the 13th February 2008 | |
Bulldog disconnected me for 39 days, due to an error with there system. They now expect me to pay for the internet service I did did not receive. On top of this, despite performing a line test to prove that I was no longer connected to bulldog, they still keep sending me bills even though I informed them months ago that I was no longer a bulldog customer. Don't join them, save yourself the misery.
| Posted by Peter on the 30th October 2007 | |
Despite 6 letters of complaint they are still taking money from my credit card. Just don't sign up to them.
| Posted by Tim Elwood on the 18th October 2007 | |
Been with Bulldog for over 2 years and while I agree the customer service is hopeless, the actual Broadband is very good. My average speed is 7.4 Mb/sec and it has never ever had a glitch. I can't see what all the complaints are about and certainly won't be switching my ISP in the foreseeable future.
| Posted by Carlton Bradbury on the 12th June 2007 |  |
Bulldog have:
1. Attempted to get me to pay other customer's bills by sending threatening letters requiring that I pay.
2. Sent letter from an address which the company that used to own them vacated months before the letter was sent.
3. Supplied a service misleadingly described as up to 16Mb when the maximum was/is 6.5 Mb/sec.
4. Provided a service that is unable to provide access to Microsoft, Epson, Congestion Charge London and Daily Telegraph amongst others. No explanation was offered and it was confirmed that all other Bulldog users have the same service!
5. Fobbed me off, passed the buck and put the phone down on over 100 occasions.
1. Attempted to get me to pay other customer's bills by sending threatening letters requiring that I pay.
2. Sent letter from an address which the company that used to own them vacated months before the letter was sent.
3. Supplied a service misleadingly described as up to 16Mb when the maximum was/is 6.5 Mb/sec.
4. Provided a service that is unable to provide access to Microsoft, Epson, Congestion Charge London and Daily Telegraph amongst others. No explanation was offered and it was confirmed that all other Bulldog users have the same service!
5. Fobbed me off, passed the buck and put the phone down on over 100 occasions.
| Posted by Peter Trevelyan-johnson on the 11th June 2007 | |
Bulldog Broadband is the worst company i ever see.
They still trying to take money for my bank account for a service that really never provide cos i never was conected to internet thanks to them. still waiting after 6 months
They still trying to take money for my bank account for a service that really never provide cos i never was conected to internet thanks to them. still waiting after 6 months
| Posted by Jorge Delgado Santos on the 6th June 2007 | |
Don't talk to me about Bulldog.
Two years ago I was with them when they cut me off at the exchange. It took them a fortnight of lies and promises and still no help. It took BT five mins to find the problem. As my husband is in retail he dealt with the matter which we ended in cancelling the contract they then without consent 12 months later took the whole amount of £400 out of my account without my consent since we refused to pay as they weren't meeting to their side of the agreement. Now 2 yrs later they are still mithering me for more money. We'll see!! This time it's war!!!!
Two years ago I was with them when they cut me off at the exchange. It took them a fortnight of lies and promises and still no help. It took BT five mins to find the problem. As my husband is in retail he dealt with the matter which we ended in cancelling the contract they then without consent 12 months later took the whole amount of £400 out of my account without my consent since we refused to pay as they weren't meeting to their side of the agreement. Now 2 yrs later they are still mithering me for more money. We'll see!! This time it's war!!!!
| Posted by Amanda Stewart on the 25th May 2007 | |
Bulldog's connection was excellent - speed was good and no outages or drop-outs with them.
But it all came apart when I wanted to change my bank details. It just never happened, and after 4 months, I left. (They cannot change the direct debit details immediately, it takes them 4-6 weeks - so it takes 4-6 weeks to find out that they didn't do it... and so forth for a few months, so it got silly and I left.)
And because they didn't set up my new direct debit details, they sent an email warning of disconnection, and that very evening my line was cut. Tried to call, but they close at 8pm. Aggravating! They are very quick in disconnecting you, but it takes them 24 "working hours" to reconnect you, 24 working hours = 3 working days.
When I gave my 30 days notice to the cancellations dept person, we agreed (and I got her to send it in writing) that my line would be cut on 19th March, and I arranged with BT to start on 19th. Guess what, they cut me off on 14th March, 5 days early.
1st Stage Customer Support are hopeless. You ask them a question, they give you the wrong answer, you challenge them, they go away and come back saying "yes you're right but..."
eg. They always said to me that you can change the bank details on their website, I replied that you can't, they go away, and come back saying, "oh yes you're right, it is undergoing maintenance, it should be up and running within 24 hours", I reply back, that's what someone said back in early January, it's now early February, and it's been not working since December 2006... they go away, and come back, "oh yes, that part of the site isn't working due to misuse", you can give me the details, and I'll put it through..." that's what I did back in early Jan, early Dec and on the site in November, don't you have it?... and so forth.
The 1st stage support are never in the position to help you. My view is that they do not support the customer. They are there to annoy and get rid of the customer. They have no clue and they have no interest in helping.
Send a complaint by email and 14 days later you will get a call from a better support person who is interested in helping and knows what they are talking about. However it's impossible to contact this person back afterwards when it falls apart.
Any replies to emails takes approx 12-14 days for them to reply.
Connection = Excellent
Customer Support = you're doomed!
But it all came apart when I wanted to change my bank details. It just never happened, and after 4 months, I left. (They cannot change the direct debit details immediately, it takes them 4-6 weeks - so it takes 4-6 weeks to find out that they didn't do it... and so forth for a few months, so it got silly and I left.)
And because they didn't set up my new direct debit details, they sent an email warning of disconnection, and that very evening my line was cut. Tried to call, but they close at 8pm. Aggravating! They are very quick in disconnecting you, but it takes them 24 "working hours" to reconnect you, 24 working hours = 3 working days.
When I gave my 30 days notice to the cancellations dept person, we agreed (and I got her to send it in writing) that my line would be cut on 19th March, and I arranged with BT to start on 19th. Guess what, they cut me off on 14th March, 5 days early.
1st Stage Customer Support are hopeless. You ask them a question, they give you the wrong answer, you challenge them, they go away and come back saying "yes you're right but..."
eg. They always said to me that you can change the bank details on their website, I replied that you can't, they go away, and come back saying, "oh yes you're right, it is undergoing maintenance, it should be up and running within 24 hours", I reply back, that's what someone said back in early January, it's now early February, and it's been not working since December 2006... they go away, and come back, "oh yes, that part of the site isn't working due to misuse", you can give me the details, and I'll put it through..." that's what I did back in early Jan, early Dec and on the site in November, don't you have it?... and so forth.
The 1st stage support are never in the position to help you. My view is that they do not support the customer. They are there to annoy and get rid of the customer. They have no clue and they have no interest in helping.
Send a complaint by email and 14 days later you will get a call from a better support person who is interested in helping and knows what they are talking about. However it's impossible to contact this person back afterwards when it falls apart.
Any replies to emails takes approx 12-14 days for them to reply.
Connection = Excellent
Customer Support = you're doomed!
| Posted by Tak Chiu on the 3rd April 2007 |  |
This lot are useless. My connection speed was stable at around 3.5 mb so I decided to ask them if that was the fastest it could go as I had been promised 5.5mb. The "engineers" then called me and basically I have lost all reliability and everytime I complain they drop speed even more, to the point of 64k uploads and 1 mb downloads. I have to restart my router regualrilly and they drop my line 15 times a day on average. They are rubbish. Dont go with them.
| Posted by Kieron on the 31st March 2007 | |
well when start with bulldog ive had nothing but trouble with both the internet & phone services. you now have taken £249 out of my account for the rest of the contract.i understand i signed up for 12 months & agreed to pay it but u never kept too your agreement for your side of the contract which gave me no other choice but to leave bulldog and return to b.t.
| Posted by Lynnette Okeeffe on the 23rd January 2007 | |
i've been having problems with them since May because i only wanted broadband and they have added a calls package which keeps getting added to my bill every month and then i have to spend days (not mins or hours) trying to get it off and keep being told its been taken off and then the whole scenario starts again on the next bill! No-one to contact today as their system is down again for the second day in a row - pulling my hair out and want to cancel the contract early - does anyone know what your rights are when it comes to cancelling before time when they are overcharging? any advice would be appreciated! Can't be doing with the stress of going over the same thing over and over and over...................
| Posted by Maggie Hamilton on the 16th January 2007 | |
I've been with them for well over a year and after the initial .... up when BT disconnected us but 'forgot' to tell Bulldog the only problems have been mine with the distance from the exchange and internal wiring.
I would agree that the initial sales team are shocking - they assured me I would get 8mb but the best I've had is 5.5mb - and that the customer services are among the worst I've ever come across anywhere.
The accounts dept are not too bad but the 1st stage technical service team are only trained to read from a script and multiple choice answers from the screen. (The likes of 'have you re-started your pc and modem' and 'oh no, we don't support your Belken router'!!
Once you get a call back from 2nd stage technical support you find they are knowledge, helpful and patient. I have had tests run to the point of telling me which extension had a fault on it on the internal wiring and then adjusting and re-adjusting the connection speed and signal to noise ratio to get the most stable connection.
And it is absolutely true that the speed does not get compromised or reduced if you use too much for downloads. Unlimited is just that.
As frustrated as I have been at times, I can accept that an amount of the problems were mine through faulty wiring that I've now fixed.
It's only a month by month contract but I won't be cancelling just yet.
I would agree that the initial sales team are shocking - they assured me I would get 8mb but the best I've had is 5.5mb - and that the customer services are among the worst I've ever come across anywhere.
The accounts dept are not too bad but the 1st stage technical service team are only trained to read from a script and multiple choice answers from the screen. (The likes of 'have you re-started your pc and modem' and 'oh no, we don't support your Belken router'!!
Once you get a call back from 2nd stage technical support you find they are knowledge, helpful and patient. I have had tests run to the point of telling me which extension had a fault on it on the internal wiring and then adjusting and re-adjusting the connection speed and signal to noise ratio to get the most stable connection.
And it is absolutely true that the speed does not get compromised or reduced if you use too much for downloads. Unlimited is just that.
As frustrated as I have been at times, I can accept that an amount of the problems were mine through faulty wiring that I've now fixed.
It's only a month by month contract but I won't be cancelling just yet.
| Posted by Paul Gape on the 18th July 2006 | |
Although Bulldog Customer Services remains shockingly awful, despite supposed improvements, I've never had a problem with the connection itself. Reasonable price, no traffic shaping, and 'unlimited' seems to mean just that.
| Posted by Jamie Ellis on the 4th July 2006 | |
Great speed and reliable service. The promo period was a great price though pricey afterwards. Helpful on the phone though long waits sometimes. Beware of pre-sales staff who don't know what they're talking about!
| Posted by Andrew Mallins on the 19th June 2006 |  |
Very fast, very few connection problems and unlimited for a reasonable price. Customer service is shocking so unless you know what you are doing stay well clear!
| Posted by Adrian Williamson on the 19th June 2006 | |
