• Bulldog

    Home Broadband Package
    • Unrestricted speeds*
    • Unlimited downloads
    • Free wireless router
    • Installation fees depend on the length of contract
    • £23 per month (Option 1) or £25 per month (Option 2)
    • Call 0844 880 4648 between 8.30am and 8pm, Monday to Friday

    *Bulldog offers speeds of up to 24Mb or up to 20Mb depending on your location.

    • As part of its service, Bulldog offers:
      • Line Rental automatically included in your package
      • 24/7 UK Based Customer Service and Technical Support
    Home Fibre Broadband Package
    • Up to 40Mb download speeds and 2Mb upload speeds
    • Unlimited monthlydownloads
    • Free wireless router
    • Installation fees depend on the length of contract
    • £38 per month
    • Call 0844 880 4648 between 8.30am and 8pm, Monday to Friday
    • As part of its service, Bulldog offers:
      • Line Rental automatically included in your package
      • 24/7 UK Based Customer Service and Technical Support

    Provider Information

    • Bulldog was purchased by the Global 4 Group in February 2012 from Talk Talk (formerly Pipex).
    • ‘Bulldog Home’ is a division of Global 4 Communications Ltd for the residential marketplace.
    • Global 4 is one of the largest telecoms companies in the UK supplying clients in every type of business with their telephone lines, calls and telephone systems.
    • The company offers UK customer service centre.

    29 responses to “Bulldog”

    1. Peter says:

      Bulldog disconnected me for 39 days, due to an error with there system. They now expect me to pay for the internet service I did did not receive. On top of this, despite performing a line test to prove that I was no longer connected to bulldog, they still keep sending me bills even though I informed them months ago that I was no longer a bulldog customer. Don’t join them, save yourself the misery.

    2. Tim Elwood says:

      Despite 6 letters of complaint they are still taking money from my credit card. Just don’t sign up to them.

    3. Carol Wonfor says:

      I have had problems with Bulldog from day one, I was getting a lot of calls they could not trace as soon as I changed to Bulldog, even with call barring on , after a lot of hassle and promises people supposed to phone me back I was told I had to change my number in the end I had no choice and I said Ok as long as they put a message on for callers or divert calls, they said yes but did not do it, so after all the hassle and calls I had to inform over 100 people my number was changed, that was over a year ago.

      May 1st 2007 they cut off my phone then my broadband and email, I was being made redundant and was applying for jobs by phone and email IT WAS CUT OFF FOR OVER 3 WEEKS I was on the phone every day for hours trying to sort it, I spent over £70 on mobile to 0800 number aan I was constantly sending emails and letters, I was a nervous wreck int ears all the time, but I could not get anywhere.

      Eventualy someone spotted the mistake the new number they had given me a year ago!!! they never registered!! after over 3 solid weeks of grief which seemed like a life time of I finally got my service back.

      Then lo and behold they cut off my broadband email etc. again on 15th June 2007 but THEY ALSO LOST ALL MY EMAILS FOLDERS ETC. AND A LOT OF PERSONAL STUFF. i WENT THROUGH WEEKS AND WEEKS OF THE SAME ON PHONE FOR HOURS BEING PUSHED FROM PILLAR TO POST, PUT ON HOLD, THEN BACK TO OPTIONS, GOING OVER THE SAME OLD GROUND TIME AND TIME AGAIN.IN TEARS TEARING MY HAIR OUT.

      THEY THEN TOLD ME THE NUMBER I HAD DID NOT EXIST!!!! HOW I HAVE HAD IT FOR OVER YEAR AND BULLDOG GAVE IT TO ME.???

      AGAIN PILLAR TO POST EMAILS PHONE CALLS AND HOURS DAYS WEEKS OF MY LIFE IN TURMOIL TRYING TO SORT THEIR MISTAKE.

      THEY CHANGED MY NUMBER YET AGAIN, AND WAS SUPPOSED TO PUT A MESSAGE ON OR TRANSFER CALLS BUT WHAT HAPPENED WAS:

      PHONE WAS CUT OFF FOR OVER 24 HOURS BEFORE WITH NO WARNING! WHEN NEW NUMBER WAS CONNECTED I HAD NO 1571 THIS WAS 12TH JULY 2007 OLD NUMBER WAS STILL TAKING MESSAGES NO MATTER HOW MANY TIMES I GOT ONTO THEM (SO PEOPLE OBVIOUSLY THOUGHT I WAS IGNORING THEIR MESSAGES!!) AS I COULD NOT RETRIEVE THEM.

      FINALLY TODAY 27TH JULY 2007 THEY CUT IT OFF JUST LIKE THAT AFTER I SENT YET ANOTHER EMAIL AND THE VOICEMAIL 1571 THAT WAS SUPPOSED TO BE SET UP ON MY PHONE ON 12TH JULY STILL ISN’T DONE!!!!

      I STILL HAVE NO BROADBAND AND ALL I HAVE GOT IS EXCUSES AND LIES, NO REPLIES TO MY EMAILS AND NO REPLIES TO MY LETTERS TO HEAD OFFICE 2 OF WHICH WERE RECORDED.

      I WAS TOLD ON 2 OCCASIONS TO GO BACK TO BT BUT WHEN I HAD HAD ENOUGH AND TOLD THEM I WANTED TO GO ELSWHERE THEY TOLD ME I WOULD HAVE TO PAY THE REST OF THE YEARS RENTAL!!!

      I AM 58 YEARS OLD AND I DO NOT HAVE WEEKS AND MONTHS OF MY LIFE TO WASTE TRYING TO CORRECT BULLDOGS MISTAKES, DO THEY CARE NO! DEFINITELY NOT!!

      MY ADVICE TO ANYONE IS GO ELSWHERE BULLDOG/PIPEX HAS GIVEN ME OVER A YEAR OF HELL AND IT STILL IS NOT SORTED AND THIS WAS AFTER DUOBLE RE-ASSURANCE IT WOULD NOT HAPPEN AGAIN IN MAY 2007

    4. Carlton Bradbury says:

      Been with Bulldog for over 2 years and while I agree the customer service is hopeless, the actual Broadband is very good. My average speed is 7.4 Mb/sec and it has never ever had a glitch. I can’t see what all the complaints are about and certainly won’t be switching my ISP in the foreseeable future.

    5. Peter Trevelyan-johnson says:

      Bulldog have:
      1. Attempted to get me to pay other customer’s bills by sending threatening letters requiring that I pay.

      2. Sent letter from an address which the company that used to own them vacated months before the letter was sent.

      3. Supplied a service misleadingly described as up to 16Mb when the maximum was/is 6.5 Mb/sec.

      4. Provided a service that is unable to provide access to Microsoft, Epson, Congestion Charge London and Daily Telegraph amongst others. No explanation was offered and it was confirmed that all other Bulldog users have the same service!

      5. Fobbed me off, passed the buck and put the phone down on over 100 occasions.

    6. Jorge Delgado Santos says:

      Bulldog Broadband is the worst company i ever see.
      They still trying to take money for my bank account for a service that really never provide cos i never was conected to internet thanks to them. still waiting after 6 months

    7. Amanda Stewart says:

      Don’t talk to me about Bulldog.
      Two years ago I was with them when they cut me off at the exchange. It took them a fortnight of lies and promises and still no help. It took BT five mins to find the problem. As my husband is in retail he dealt with the matter which we ended in cancelling the contract they then without consent 12 months later took the whole amount of £400 out of my account without my consent since we refused to pay as they weren’t meeting to their side of the agreement. Now 2 yrs later they are still mithering me for more money. We’ll see!! This time it’s war!!!!

    8. Tak Chiu says:

      Bulldog’s connection was excellent – speed was good and no outages or drop-outs with them.

      But it all came apart when I wanted to change my bank details. It just never happened, and after 4 months, I left. (They cannot change the direct debit details immediately, it takes them 4-6 weeks – so it takes 4-6 weeks to find out that they didn’t do it… and so forth for a few months, so it got silly and I left.)

      And because they didn’t set up my new direct debit details, they sent an email warning of disconnection, and that very evening my line was cut. Tried to call, but they close at 8pm. Aggravating! They are very quick in disconnecting you, but it takes them 24 “working hours” to reconnect you, 24 working hours = 3 working days.

      When I gave my 30 days notice to the cancellations dept person, we agreed (and I got her to send it in writing) that my line would be cut on 19th March, and I arranged with BT to start on 19th. Guess what, they cut me off on 14th March, 5 days early.

      1st Stage Customer Support are hopeless. You ask them a question, they give you the wrong answer, you challenge them, they go away and come back saying “yes you’re right but…”

      eg. They always said to me that you can change the bank details on their website, I replied that you can’t, they go away, and come back saying, “oh yes you’re right, it is undergoing maintenance, it should be up and running within 24 hours”, I reply back, that’s what someone said back in early January, it’s now early February, and it’s been not working since December 2006… they go away, and come back, “oh yes, that part of the site isn’t working due to misuse”, you can give me the details, and I’ll put it through…” that’s what I did back in early Jan, early Dec and on the site in November, don’t you have it?… and so forth.

      The 1st stage support are never in the position to help you. My view is that they do not support the customer. They are there to annoy and get rid of the customer. They have no clue and they have no interest in helping.

      Send a complaint by email and 14 days later you will get a call from a better support person who is interested in helping and knows what they are talking about. However it’s impossible to contact this person back afterwards when it falls apart.

      Any replies to emails takes approx 12-14 days for them to reply.

      Connection = Excellent
      Customer Support = you’re doomed!

    9. Kieron says:

      This lot are useless. My connection speed was stable at around 3.5 mb so I decided to ask them if that was the fastest it could go as I had been promised 5.5mb. The “engineers” then called me and basically I have lost all reliability and everytime I complain they drop speed even more, to the point of 64k uploads and 1 mb downloads. I have to restart my router regualrilly and they drop my line 15 times a day on average. They are rubbish. Dont go with them.

    10. Lynnette Okeeffe says:

      well when start with bulldog ive had nothing but trouble with both the internet & phone services. you now have taken £249 out of my account for the rest of the contract.i understand i signed up for 12 months & agreed to pay it but u never kept too your agreement for your side of the contract which gave me no other choice but to leave bulldog and return to b.t.

    11. Maggie Hamilton says:

      i’ve been having problems with them since May because i only wanted broadband and they have added a calls package which keeps getting added to my bill every month and then i have to spend days (not mins or hours) trying to get it off and keep being told its been taken off and then the whole scenario starts again on the next bill! No-one to contact today as their system is down again for the second day in a row – pulling my hair out and want to cancel the contract early – does anyone know what your rights are when it comes to cancelling before time when they are overcharging? any advice would be appreciated! Can’t be doing with the stress of going over the same thing over and over and over……………….

    12. Paul Gape says:

      I’ve been with them for well over a year and after the initial …. up when BT disconnected us but ‘forgot’ to tell Bulldog the only problems have been mine with the distance from the exchange and internal wiring.
      I would agree that the initial sales team are shocking – they assured me I would get 8mb but the best I’ve had is 5.5mb – and that the customer services are among the worst I’ve ever come across anywhere.
      The accounts dept are not too bad but the 1st stage technical service team are only trained to read from a script and multiple choice answers from the screen. (The likes of ‘have you re-started your pc and modem’ and ‘oh no, we don’t support your Belken router’!!
      Once you get a call back from 2nd stage technical support you find they are knowledge, helpful and patient. I have had tests run to the point of telling me which extension had a fault on it on the internal wiring and then adjusting and re-adjusting the connection speed and signal to noise ratio to get the most stable connection.
      And it is absolutely true that the speed does not get compromised or reduced if you use too much for downloads. Unlimited is just that.
      As frustrated as I have been at times, I can accept that an amount of the problems were mine through faulty wiring that I’ve now fixed.
      It’s only a month by month contract but I won’t be cancelling just yet.

    13. Jamie Ellis says:

      Although Bulldog Customer Services remains shockingly awful, despite supposed improvements, I’ve never had a problem with the connection itself. Reasonable price, no traffic shaping, and ‘unlimited’ seems to mean just that.

    14. Adrian Williamson says:

      Very fast, very few connection problems and unlimited for a reasonable price. Customer service is shocking so unless you know what you are doing stay well clear!

    15. Andrew Mallins says:

      Great speed and reliable service. The promo period was a great price though pricey afterwards. Helpful on the phone though long waits sometimes. Beware of pre-sales staff who don’t know what they’re talking about!

    16. Sho Lei says:

      DON’T CONNECT TO BULLDOG!! I have been with them for 3 years, at first when you want to upgrade or anything like that it would be fast but when there’s a problem it would take ages!! and they keep passing you to different departments making you call over and over again and your being charged for the calls. Not just that I have asked for a disconnect from them and was told I have been sign to a New 12 month contract?? Huh? When? So they won’t let me disconnect until recently and still took up to 7weeks and when they did do it and what happens they cut me whole phone line off which was with BT and I had to call BT to fix it. Even now after disconnection I’m receiving threatening letters to pay for a bill I’m not even using! + the connection is really bad. I was told I should receive 8mg but all I got was 1mg the whole time!! So glad I’m not with them anymore. The worst company ever!!

    17. Gina says:

      Bulldog what a load of B*****ks I paid the £1 admin fee and didnt hear from them again. After constantly ringing them for the paperwork they were supposed to send me I gave up and signed with someone else a year later they have sent me numerous debt letters and are threatening me with court etc-I never signed or recieved anything! DONT BOTHER ENTERTAINING THIS COMPANY!

    18. Stuart says:

      This will give you an idea of how appalling Bulldog are. Don’t touch with a barge pole. I wrote this disgruntled letter to them. They did not respond (!) until I followed up with a second letter 6 weeks later. Shocking.

      Dear Sir/Madam

      Customer Reference Number: BDOLXXXXXXX

      I am writing you to advise you that I no longer wish to pursue the setting up of a broadband account with Bulldog Broadband. Could you please arrange for the reimbursement of the £60 fee I paid to Bulldog by Switch on 29 March.
      The reason for the cancellation in advance of the account actually being set up is due to the unacceptable delay and lack of updates from you. It has now been over two months since I ordered broadband from you and I am yet to see anything set up.
      In that time I have been contacted once on 11 April to say that the exchange required work which would be complete by 12 May. However, I have had to chase since that time to get any further progress reports.
      My frustration in the main is due to the difficulty I have in contacting your Customer Service Department. I have yet to be put through to a Customer Services Advisor directly and have been on hold for up to 20 minutes on several occasions. However, it is amazingly easy to contact one of your Sales Advisors, who, on your Sales Hotline, often answer within four rings.
      Unfortunately, and rather infuriatingly, your Sales Advisors have been trained not to be able to deal with customer care issues for fear of losing valuable sales.
      On one occasion a Sales Advisor hung up on me and on two other occasions they put me through to the Customer Care line, thus putting back onto hold for an unacceptably long period. On the one occasion that a Sales Advisor was helpful, a Customer Services Manager arranged for a Customer Services Advisor to call me back.
      A Customer Services Advisor did leave me a message but on my old mobile phone that I just happen to have before giving to a work colleague. It is by sheer chance that I picked up the message as I had emailed a form earlier in the week to give Bulldog my new mobile number. It appears that no one has updated this crucial piece of information.
      The message informed me that the exchange work should be complete but an account cannot be set up for a further 20 days.
      Given that the delay has already reached an unacceptable level, and the fact that I have to kick up a fuss in order to get any information from Bulldog, I trust that you can fully understand my reasons for expecting a cancellation of the order and a full refund.
      I intend to obtain slower and more expensive broadband from a supplier such as BT. However, I will be safe in the knowledge that I will be dealing with an organisation that cares for its customers, is able to be easily and readily contacted and actually supplies the service it promises in the first place. I am very disappointed with Bulldog, especially given that you are part of the well-respected Cable and Wireless organisation.
      I sincerely hope that you continue to lose customers due to your extremely poor levels of Customer Service and your total focus on sales, not service.

      I look forward to immediate reimbursement of the £60 fee. Please note that this letter has also gone to the recipients below.

      Yours faithfully

      Stuart XXXXXXXX (I’d rather not leave all my details on the open web!!)

      Cc:
      BBC Watchdog
      Mr Piara S Khabra – MP for Ealing & Southall
      Trading Standards Ealing
      OFCOM

    19. Stavi M says:

      Oh my goodness. I have been trying to get through to Bulldog for 7 hours over the last 3 days as for some inexplicable reason my internet has stopped working. Frustrated is an under statement. Bulldog have just lost another customer.

    20. Emma Dawson says:

      i have been a valid member of bulldog now for two and a half years and appart from setting up my account ive not really had any problems UNTIL NOW!!!!!!! since they have merged with pipex its has been nothing but hassle!!!! i get my bill on line and for the past two months i have not been able to access this, so tonight i phoned again to try and sort this out. the staff didnt know what i was talking about and then said he was going to transfare the call to someone who could help me, i ended up talking to tiscalli??????????? they gave me a number to phone which was out of service??????so again i tried to phone pipex and i got an automated voice telling me they where experiencing a high volume of calls and to phone back later then cut me off????? so if anyone from bulldog/pipex what ever your calling yourself these days is reading this GET YOUR CUSTOMER SERVICES SORTED OUT PLEASE!!!!! ALL I WANT TO DO IS ACCESS MY BILL

    21. david says:

      Line is dropped every 30 seconds between 20-00 and 06-00. So when I am at work it is great. Or is it? They advertise speeds up to 7mb but I have done a series of speed tests and I am lucky to hit 1mb. Also when I bought a new computer I could not reconnect to my e-mail address and the bulldog people never sorted it out so I only use yahoo now. There was another huge mistake they made but it is in my favour so I will keep quiet.

    22. gerald says:

      HANDS OFF BULLDOG BROADBAND!!!

      i had nothing but hassle with bulldog. the story is a long and frustrating one: firstly, they charged me for the setting up of THREE (153 £) connections desoite I ordered just one (51 £). It took more than 4 months for them to refund me and I spent ENDLESS hours on the phone. Next, they cut off my internet connection (with 8 months of contract left) and told me it was done by BT. They said, it was not possible to reestablish that connection but I still had to pay for the remaining contract time. The cheek! Consumer direct helped me a lot to get this thing sorted and I just cancelled my dirct debit.

      THESE ARE SCAMMERS! HANDS OF BULLDOG BROADBAND!!!!

    23. David says:

      Bulldog no longer exists. Stop complaining about them. It was taken over by Pipex who are owned by Tiscali. Your tussles are with Tiscali.
      Bulldog were run by Cable and Wireless who made a huge loss by spending too much on advertising. Remember the gate is open. Well its now firmly shut and the lunatics (pipex) have taken over.

    24. Malcolm Hall says:

      I am an old Bulldog customer who began receiving the My Bill emails from Pipex. Unfortunately I had no clue how to access it because I have no Pipex account number or anything. However I managed to gain access by doing the following:

      1. Phone 020 33028402 (Direct line to agent).
      2. Give all your details like phone number and address.
      3. They will ask for the Pipex pin just say you don’t have one and they ask for the email address, give them the one you received the My Bill email notification to. Also give method of payment.
      4. They will set you up with a username and default password to access your bill.

      The url is: http://mybill.pipexhomecall.co.uk
      Once the agent finishes typing try and login with the account number and password they gave you. Test it before you hang up.

    25. K V woolley says:

      Afterservice is non-existent. My phone has been out of order for six days, contacted bulldog everyday by my mobile phone for assistance, no success. This is the third time it has happened, they do not show any interest. Never called me back to update me, a total waste of time. Would not recommend to anyone.

    26. Andy Hope says:

      I have been using Bulldog Broadband for a few years now. Was fine until they got taken over by Pipex. Now my connection keeps dropping out and over the past few months it seems to be hit and miss as to whether I can get onto any websites at all, even though Bulldog says I am registered on the network. When I ring their technical support they take a long time to actually admit that they are having server/ exchange problems. I am constantly told to try using the internet later on or the next day! That’s no use! I have wasted loads of time on phone calls to Bulldog/ Pipex and even more time sitting at my computer waiting for web pages to download. Before you ask, no my computer is not knackered, it is virus free and clean. It is just totally random as to whether Bulldog is having a good day or bad day. I am hacked off with them. I Will be changing ISP when I move house soon.

    27. Paul Yarwood says:

      As Mentioned earlier Pipex took over Bulldog and moved most customers (ones on 8 meg) over to the tiscali network shortly after taking over the company. I have been on bulldog since 05 and never had a problem apart from pipex not applying discounts on my account after they started biling) I am on the double speed product so couldnt be moved (at the time as they only offered 8meg) so was kept on the C&W network

    28. Mahendra says:

      My Line/internet went down last Friday. I tried looking on internet for ways to contact Bulldog/Pipex. Tried the 0871 number was on music for 20+ mins and the phone got cut off. After more than 4 tries I got through only for the person to tell me they do not see my details on their system. Emailed them as per the website got an automated reply to go through the same process. This is how the world goes round without tangent. It is impossible to talk to get through to anyone.
      Getting fed up I posted letter by registered post (£5.50 each), one to Birmingham and London office today.
      Waiting for response.
      I was a bulldog customer.
      Please someone help!

    29. maria poliviou says:

      I cant seem to go on the computer and access my emails anymore. Please help.

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