Bt
Average Customer Rating:
Option 1
- Up to 20Mb download speeds
- 10GB monthly download allowance
- Standard Wired Router
- £15.99 a month with a 12 month contract
- Call 0800 111 4567 for 24 hour technical support. Call 0800 800 150 for the BT Broadband Contact Centre (between 7.30am and 10pm, Monday to Saturday, and between 9am and 6pm, Sunday)
- As part of its service, BT offers:
- Basic online security
- Inclusive UK Evening and Weekend calls
- 5GB FREE secure online storage with BT Digital Vault Basic
- 250 WiFi minutes per month
Option 2
- Up to 20Mb download speeds
- 40GB monthly download allowance
- Wireless BT Home Hub with optional BT Hub Phone
- £20.99 a month with a 12 month contract
- Call 0800 111 4567 for 24 hour technical support. Call 0800 800 150 for the BT Broadband Contact Centre (between 7.30am and 10pm, Monday to Saturday, and between 9am and 6pm, Sunday)
- As part of its service, BT offers:
- Home Hub with optional BT Hub Phone
- Norton anti-virus protection
- Inclusive UK Evening and Weekend calls
- 5GB FREE secure online storage with BT Digital Vault Basic
- 350 WiFi minutes per month
Option 3
- Up to 20Mb download speeds4
- Unlimited download limit
- Wireless BT Home Hub with BT Hub Phone
- £24.99 a month with a 12 month contract<
- Call 0800 111 4567 for 24 hour technical support. Call 0800 800 150 for the BT Broadband Contact Centre (between 7.30am and 10pm, Monday to Saturday, and between 9am and 6pm, Sunday)
- As part of its service, BT offers:
- Home hub with built in firewall
- Norton anti-virus protection
- Inclusive UK Evening and Weekend calls
- 5GB FREE secure online storage with BT Digital Vault Basic
- Unlimited WiFi minutes per month
Provider Information
- BT is one of the leading communication providers in the world.
- BT descends from The Electric Telegraph Company that was established in 1846.
- BT now has over 20 million business and residential customers in the UK.
Ordered package plan from BT June 28th, now July26 and still no broadband service, confusion whether or not original deal will be honoured as delay solely due to BT, have told BT if no broadband by July 30th at agreed deal to forget it and will contact Sky.
Had two lines with BT because originally broadband needed own line, needed to save money and asked BT if I could keep my original number and lose one line: Problem starts here and lasted 4 weeks. Rather than swap my number to the broadband line they swapped the b/band to my original line, speed dropped to 90kps on average. I tried everything, disconecting sky, phones but no better called India first of many told the line would settle after 7 to 10 days. No of course it didn’t.
Endless calls to India on hold telling me I could watch their little video for help, some chance. Before this we could run 4 PC’s no problem access I player without delays. Promised call outs, never turned up, lost 2 days money self employed. Then lost my rag and demanded an engineer came out, being a qualified electrician and working on Military sat coms for 3 years two little wires were not going to cause me a breakdown. I told them it was either 1 – My house wiring(very old); 2 – Their cable to my House; 3 – Problem at exchange.
I was promised that BT would contact me and arrange appointment, despite endless speedchecks at a max of 135kps by them and me they had not a clue what the problem was. I told them a BT engineer would have it sorted in minutes.
I filed a formal complaint, this was my diary of events, amazingly next morning I received a call from a UK Bt person who was concerned at my problem and arranged for an engineer the next day. Apparently India cannot do this despite lying to me.
Engineer turns up hooks up my original line, carries out test and wow 5500kps (5MB) then we switched on PC and BT Video still took 10 seconds to load each 1 second burst. He said I know what they have done, they have capped your line at 135kps to force it to get faster, but have not monitored it, after a couple of calls to Walsall and India the cap was released in India, believe it or not and 2 hours later all PC’s were running like rockets. Note BT have to pay Openzone for engineer visits so their policy is not to arrange one and use the scripted fault finding process with people who do not have a clue and just keep apologising for the inconvenience. Next stop compensation for two days lost income as I had to stay home and 10 hours wasted on phone to India plus non existent broadband. See what happens.
Pure Rubbish. Broadband speed was 125k(!) for ages. Idiot engineer came out several times and eventually told me my P.C. was at fault! And to insult to injury they have been charging me for a year for Excess use!! At 125K?????? Eventually resolved it myself by taking apart the junction box and cleaning the connections and re-seating the connection properly (which the BT engineer should have done first time round). Now runs at 1.9m…. not great but at least usable. Got all my charges back and significant reductions only after screaming at them and threatening to take it up with ofcom. Absolutely a ZERO rating from me!
BT broadband are so staggeringly pants that I don’t know how to rationalise their existence – for over £380 a quarter I have not access to internet. Have a WEP 20 mbps account that was delivering 500 kbps to 1.2 mbps and they couldn’t sort it out blamed everybody else. The exchange, talk talk who hold the line etc… then they managed to turn the account off and can’t turn it back on again. They say they have escalated this and to the highest level and given me specific individuals to handle me who just apologise and say they have never seen anything like this before but apparently I cannot leave them with a WEP code until they have sorted the account.
I am so frustrated nobody involved will tell me where they live or where their children go to school and I am not sure what to do as a next step.
I have an account at home with plusnet. They were clear about what the line can handle, sold me a cheap and suitable deal and never looked back. Any odd glitch with router/line etc sorted in literally 1-2mins on phone.
BT been unstable for over 3 months.
Just hopeless, in every respect.
I’ve had 5 YEARS of constant problems with the BT line and broadband.
Oh, and the excess usage charges – what rubbish!?? I can’t even get over 80 kbps!! This is undoubtedly some money making scheme that they try on regardless… AVOID!!
I am unable to get over 120 kbps. I dont see much alternatives because virgin media is not available in my area unless you use a bt line which is awfull. I used to live in an area with virgin and with basic package. internet was great. Ive tried everything bt have told me to and now I just give up. Awful service and product.
Ordered broadband TWICE and twice when phoned to ask about delay was told by a barely understandable Indian gentleman that there was no record of my orders and that I had not placed an order… If they treat a new customer this poorly god help existing ones… I will stay where I am.. AVOID AT ALL COSTS.
ZERO RATING
BT’s customer service is appalling.
When you pay for business services, you expect a certain level of professionalism, respect, and competence from your business service provider. In my experience BT business broadband services completely fail on every count. For the passed six mouths or so we have had little or no broadband service at all, only after a whole series of phone calls to the broadband department ,all at a cost to myself and eventually paying for a independent technician at £25 an hour will bt admit we even had a problem .