Bt
Average Customer Rating:
Option 1
- Up to 20Mb download speeds
- 10GB monthly download allowance
- Standard Wired Router
- £15.99 a month with a 12 month contract
- Call 0800 111 4567 for 24 hour technical support. Call 0800 800 150 for the BT Broadband Contact Centre (between 7.30am and 10pm, Monday to Saturday, and between 9am and 6pm, Sunday)
- As part of its service, BT offers:
- Basic online security
- Inclusive UK Evening and Weekend calls
- 5GB FREE secure online storage with BT Digital Vault Basic
- 250 WiFi minutes per month
Option 2
- Up to 20Mb download speeds
- 40GB monthly download allowance
- Wireless BT Home Hub with optional BT Hub Phone
- £20.99 a month with a 12 month contract
- Call 0800 111 4567 for 24 hour technical support. Call 0800 800 150 for the BT Broadband Contact Centre (between 7.30am and 10pm, Monday to Saturday, and between 9am and 6pm, Sunday)
- As part of its service, BT offers:
- Home Hub with optional BT Hub Phone
- Norton anti-virus protection
- Inclusive UK Evening and Weekend calls
- 5GB FREE secure online storage with BT Digital Vault Basic
- 350 WiFi minutes per month
Option 3
- Up to 20Mb download speeds4
- Unlimited download limit
- Wireless BT Home Hub with BT Hub Phone
- £24.99 a month with a 12 month contract<
- Call 0800 111 4567 for 24 hour technical support. Call 0800 800 150 for the BT Broadband Contact Centre (between 7.30am and 10pm, Monday to Saturday, and between 9am and 6pm, Sunday)
- As part of its service, BT offers:
- Home hub with built in firewall
- Norton anti-virus protection
- Inclusive UK Evening and Weekend calls
- 5GB FREE secure online storage with BT Digital Vault Basic
- Unlimited WiFi minutes per month
Provider Information
- BT is one of the leading communication providers in the world.
- BT descends from The Electric Telegraph Company that was established in 1846.
- BT now has over 20 million business and residential customers in the UK.
After many happy hours surfing and using BT broadband working from home my connection finally gave up. Eventually got through to help desk (not really that expensive) and tried all of their fixes – there is not really a lot you can do over the phone. Had a new BT main socket installed by a very helpful engineer (now that is what I call expensive). Tried two different computers with Speedtouch modem directly into main socket – still “no dialling tone”. Bought a new modem for £10 and everything was fine, I would not have expected the help desk to work this one out from their script.
Ordered a BT Total Broadband option 2, it arrived when they said it would and worked perfectly although slowly on my USB connection. Contacted helpline again to get my BT talk phone number and password, very helpful, put through to BT Talk help desk – UK based, again very helpful. Bought a Belkin Ethernet PCI card and reinstalled the software, very happy with the results.
The cost of Option 2 isn’t so bad if you take into account the router and Norton software as well the reduction in cost of of my BT landline package.
PS You can’t access the online protection untill your connection is activated, approx 1 week after delivery of router etc.
I’m only rating BT as 1 star as There is no minus rating…
I signed up to bt’s 8mb service 2 1/2 months ago. I have received speeds no greater than 2200kbps, which I was on before.
They are now holding me to a contract ,
even though they have not supplied anything like what they are advertising.
I’ve been fobbed off, so often now I’ve nearly given up.
(bear in mind I only live 200 meters from the exchange, with no problems since 1998 with bt)
They are now telling me to contact my computer supplier. How the hell will that help…
There customer service is appalling..
BT was told it’s the equipment and they are IT people explained that I did all the usual tests and they said I would have to confirm the steps before they could test line.
People have complained about the speed and nothing as been done surely this is a legal matter and they should be investigated for misleading customers.
I will not be renewing my contract beware if you are thinking of going with BT.
BT wont like this but the facts are simple. BT never upgraded to fibre optic lines, cable did. BT’s current technology cant handle the amount of people all connected at once. when you go with sky etc it still uses the BT exchange so IF you suffer from linedrops you only have one option, to swop to a fibre optic service. Bt Brodband only guarantee voice (56k) so if you can talk you have all your paying for. however they cannot afford to admit it. Being a telecoms engineer I had no problem proving it but they put so much pressure on me verbally most people would crack and fold. I didnot fold I kept all my refrence numbers as proof, stood my ground, survived the heated arguements and moved to my local cable provider and got a full refund with cancelation of contract. Its tough but if you are suffering from linedrops and off line more than on you have a case. I only signed up for 4 meg with cable and this was cheaper and faster than up to 8meg BT. after 2 months I also got a free upgrade to 10 meg. The best part of all this, NO LINE DROPS. my 10 meg is tested by me to be 9.98 meg as of this evening Cool.
I have just cancelled my contract with BT after 18 months of replacing the home hub every 3 month. The last straw today when the internet connection was terminated. It 24th November. We have paid for our internet until DECEMBER!!!!
So i called the help line please can i have an internet connection as i work from home they replyed Sorry sir the connection has been ceased and you will have to place another order to get it back. And this could take upto 5 days.
HOW CAN A COMPANY LIKE BT GET AWAY WITH THIS????
If you hired a car for 7 days and after 5 days the company took it back without replacing or refunding it you would go mad! Apparently BT feel not. At the end of the day we have paid for a service and they are choosing not to provide us with that service. Very Very Very disappointing? I would strongly recommend NOBODY use BT internet
I’ve had BT total Broadband Option 1 a little over 2 months since moving to new home. I think actually the advert from BT was spelt wrong it should of read BT Total BS. The max speed to date I’ve managed is a little over 2Mbs, nowhere near the 20Mb max promised. Spent last 3 weeks trying to work out what the the Indian support person is saying – then they tell me my line is a max 8Mbs profile as the exchange isn’t able to provide 20Mb – and as I’m too far away from the exchange the best my line will get is around 1.5Mbs ??? (I live 800mtrs from exchange – cmon BT. My next door neigbour is getting a nice stable 17 Mbs from his BT line, which he transferred across to Talk Talk 6 months ago, pays a lot less but – it runs via the same BT exchange. So I’ve called them and they have tested my line and say that I can get a good 12Mbs from the exchange and they can boost up to 24Mbs same as my neighbour – so its a no brainer – less to pay, free up to spec wireless N router, optional service boosts, anytime calls, free 0845 and 0870 numbers all for £25 – I’m paying BT £30 – BT are so quick to take your money, pants support, total lack of care for its customers and a damn right embarrassment in my opinion. AVOID LIKE THE PLAGUE!!
BT are total rubbish. Late Dec 2009 and a half of a meg connection. What a complete waist of money! Took me 6 hours to download flash player, so painful. Looks like the only solution is to move to a hell hole so i can get fiber optic from virgin.
I understand from press reports that BT are in the process of moving some of it’s call centres back to the UK. We all can put the flags out for this wise move, if it happens. Will we ever get a UK call centre, if we phoned? Currently in a long battle with BT over slow broadband speeds. Every time I phone up and complain, they say it will be put right, for the following 36hrs, get best speed possible for the line, then drops right back and keeps going slower. Today phoned up and insisted that the IP Profile be set to a static IP Profile of 2000Kbps (which is the top end of the range for the line), as on an exchange 8.6Kms from the exchange instead of being on the exchange that is only 1.8Kms away. BT say that they can’t move over to the closer exchange as the line dose not reach this end of the village. I say just keep on at them and don’t let them make you submit to what they tell you. I will be taking the matter further, as I was miss sold my BB package.
Hi everyone, I was going through the views people have expressed and I am happy to know that there are problems you people have with BT. I work with BT and I always try to get close to our valuable customers to find their needs and problems. Well I agree there are times when we cannot satisfy everyone, but what ever you people have expressed will not go unnoticed. If you people have some issues please also try to give a suitable solution that what would have been done to make you feel better by BT contact center. By the way we always try to go by BT values and that is why we are proud to say we are here to stay. Since 1846. Thanks and regards.
Have been battling with BT for two years about our slow broadband speed. 150-250 kbps. Have made / received around one hundred calls over this. Have had 6 enginneers visit with no joy. The Indian Call Centres are useless and can quote their lines verbatum I am going to take personal responsibility for this problem I am escalating the problem to the enhanced team etc. I complain, the speed goes up to 3mb for a couple of hours and then drops back to 150-250 kbps. I don’t think this nightmare is ever going to end as I unfortunately renewed another years contract on the basis that they would sort out the issues. I will never user BT again.