I too share the frustrations of many of your contributors, how can a company get away with such bad service. I ordered bt broadband anywhere and was told it would be activated on 16 jun 09. The call centre is abroad and you have to give all of your details every single time if you are lucky enough to get through. As of today 23 jun 09, I still have no broadband but the threat of penalty if I cancel. How do they get away with providing such a bad service, RATING -5

Posted by Steve on the 22nd June 2009

Don't waste your money. We have option 3 which is marketed as up to 8mbps. We were told it would be 6mbps after the line quality was checked however we're getting somewhere between 1 and 3mbps which is as far as I can see between a 3rd and an 8th of the advertised speed. Speaking to BT support they say that 1mbps is acceptable and that 1/2 mbps would be OK too. If you don’t want to be ripped off and have a bad service choose another broadband supplier.

Posted by Andy on the 20th May 2009

I signed with BT as soon as I moved out of my parents house. They told me I had to wait 11 days before I could activate broadband. Well 11 days passed and I gave them a call. They told me I hadn't ordered broadband in the first place. Run like the plague.

Posted by kirkster on the 16th May 2009

BT Broadband was acceptable up until 3 months ago when something went wrong with our phone line. Engineer came out to the house 'fixed' it and now broadband keeps dropping connections, we can't get anything faster than 256K.
BT seem to be totally incompetent at getting to the root cause of the problem. It doesn't help when every time you call, you get put through to someone that you find difficult to understand, and who seems to be reading off a script. BT claim you can complain by phoning a number, only it is the standard number and there is no option to put you through to complaints. I lodged a complaint via email but 2 weeks later have had no response, seems I'm not that important to them despite the fact I'm giving money away to them.
I was misled by BT into renewing my contract 2 months ago - one of the call centre staff concluded my hub was faulty so I could either pay for a new hub or renew and get it free. I renewed as the cost is a bit steep for a new one and the sales team told me my line would be restricted to 3Mbps which is fine for what I need it for, well the hub wasn't faulty as the new one has not rectified the problem and now I'm stuck with a service that is only giving me something a little better than dial-up now with no resolution in sight.
Would give -5 stars if possible for a company that has succeeded in providing a dial-up service masquerading as broadband. A complete disgrace.

Posted by Paul on the 8th May 2009

if you have not sign a contract with bt then walk away easy no sig no contract.
if faulty

Posted by bill on the 22nd April 2009

BT Broardband DON'T ever get it as it is totally pants, they take down the broadband every night between 7pm and 2am, start new bb provider soon, cant wait, even dialup is faster.

Posted by adam jenkns on the 17th March 2009

I went with BT because it sounded familiar and safe. Big mistake. You can see from above that they claim to have up to 8meg download speeds. Total BS. If, like me, you have been suckered in to getting their totally rank broadband service, you can see the real speed you are surfing at here:

http://www.broadbandwatchdog.co.uk/speed-test.php

Mine is running at 1meg currently, and barely gets any higher, even at quiet times of day. They suck so bad. If you can stand giving your money to Beardy Wierdy Richard Branson, go with Virgin. I wish I had.

Posted by Monkey Magic on the 29th January 2009

My contract for BT Broadband ends on 24th Jan. and I cannot wait. The service I have received recently has been appalling. I have not been able to use by internet since 13th Dec. and am doing this on my Son's computer.

Rang Technical Services weekend 13/14th December and was told that all BT Broadband was down, major problems, engineers were working on it. Given a number to ring to keep updated.

Monday 15th Dec. Service was now repaired but my internet was still not on
Webpage not available - please see BT Help and Support. Tried to get on to this this service is not running.

Rang technical services who took me through a very long procedure and was told that I had got the plugs in wrong places. Told them that I had had it professionally installed and that everything was fine up until BT going down. Their conclusion your compuer must be faulty.

Rang the next day and taken through the same procedure again and was told everything said to me the day before was incorrect! Still no internet! Conclusion - they didn't have a clue!

Same thing every day for almost a week. Advised to speak to a manager but when I rang the number given to me was told that a manager wouldn't be able to help. Got put through to services then the line went dead. Rang back and was told that services would not be able to help. Offered to send an engineer out at £88 for the first hour!

Was told on another occasion that my internet adaptors were not installed properly. I asked how they could have worked all this time if they weren't installed properly. Everything fine until Broadband went down. Taken through the same procedure every day for almost a week.

Their conclusion After discussion with my Manager, we think your computer was working before BTBroadband went down but now it isn't.

I'm not a rocket scientist but even I could figure that one out.

We have recently lost our Daughter in horrendous circumstances and I only use the internet for work connected with her and her Legacy. It is difficult enough trying to cope with our coircumstances as we struggle through every day and night but this kind of service is just the last straw.

Roll on 24th Jan. when I can pay for a service which I can rely on and which is worth it's money!

I would not recommend BT Broadband to anyone. They have very much let me down.

Posted by Carol Love on the 31st December 2008

I have just cancelled my contract with BT after 18 months of replacing the home hub every 3 month. The last straw today when the internet connection was terminated. It 24th November. We have paid for our internet until DECEMBER!!!!
So i called the help line please can i have an internet connection as i work from home they replyed Sorry sir the connection has been ceased and you will have to place another order to get it back. And this could take upto 5 days.
HOW CAN A COMPANY LIKE BT GET AWAY WITH THIS????
If you hired a car for 7 days and after 5 days the company took it back without replacing or refunding it you would go mad! Apparently BT feel not. At the end of the day we have paid for a service and they are choosing not to provide us with that service. Very Very Very disappointing? I would strongly recommend NOBODY use BT internet

Posted by Lewis Horton on the 24th November 2008

Worst ISP I have encountered in terms of customer service.. sound familiar ?
Should have been connected nearly 2 weeks ago. OK, not the worst, but talking to CS agents in India is extremely draining and I am a freelancer who needs broadband at home.
The agents seem to have been trained in the art of obstruction. Just wait another 48 hours ma'am. Why ? My notes say you will have to wait.
I've also been told downright lies. Any attempts to seek clarification on what's going wrong are met with clueless responses. Some agents say there is a dedicated complaints dept, others deny there is such a thing. Engineering work that was said to be ongoing was eventually admitted to NOT have been done. (After a week of Call back in 48hrs.)
Call backs are often neglected.
We've already had an engineer out over a week ago - he said they needed to do a 'lift and shift'. Now BT are sending out another engineer to our premises. Why ? Can't get a straight answer on this.
Has anyone managed to cancel within the contract period and avoided any penalty charges ? I want to walk away from this farce now.
BT, you 'aint cheap and your CS agents are the worst I've spoken to. Orange also employ Indian agents, and while they charge for customer support and are not top notch, they knock the spots of yours.

Posted by M Murdoch on the 24th November 2008

My business number has been ceased by BT and is up for grabs to whoever wants it! This is a complete surprise to us and we have never faltered on payments. We have been lied to by BT by saying the cable had been damaged out in the road. As it stands we are into day 5 and still no phone lines. Nobody at BT can help. I have asked for a complaints department only to be told they don't have one. I intend to take it to litigation as this is a life blood to our company. BT are useless and do not care about their customers.

Posted by Neil Riddoch on the 6th October 2008

Had to phone BT with a fault with my hub phone today, it wont charge. First call 0800 111 4567, wrong department please call 0800 800 150 select opt 3 then opt 1 then opt 1, guess what wrong department 2 calls to India and no further forward but next number supplied. Please call 0800 032 2111 they will help you NO they wont they tell you wrong number and tell you to call, wait for it 0800 111 4567 the first place you called, but this time they tell you to call back don't select option 1 select option two and then press star on your phone which isn't given as an option. Back to India yippee, told them same as rest hub phone wont charge.... got to go through fault finding ..... then they tell you that they have referred it to back office and they will call you back somewhere in the next 4 hours. Why don't they accept that the hub phone is faulty and send out a new one.

Posted by Martin on the 5th October 2008

Warning! BT now have their helpline based in an Indian Callcentre and they are useless. My home hub arrived and was not working, I made 3 calls to India over a 2 week period and still was being lied to about when my replacement hub would arrive. Each call lasted about 40 minutes. I finally snapped and phoned the UK based Sales line and spoke to a fantastically helpful man called Martin who resolved the problem. BT - stop using foreign call centres, they may save you money on paper but they put customers off and cost money in the long term. I nearly cancelled because the service was substandard. British Telecom need British call centre workers.

Posted by Rob Hennesy on the 2nd September 2008

THE most appalling customer service I have ever had the misfortune to encounter. I only ordered option 3 a week ago and already had to phone dozens of times to try to resolve issues of wrong orders, wrong equipment, wrong dates, lies about orders, lies about dates, lies about returning calls. Been passed through dozens upon dozens of departments with none being able to provide same info as previous. Every person tells you something different because every computer screens info seems to be different, all contradictory to one another. been through countless Indian call centres and connection cut off every time my questions get difficult to answer by rep. (coincidence I think not). But then then you don't get back to the same person, so what the hell do they care. Back to queuing for 15, 20, 30, minutes again.
Have now cancelled order before it's begun but that hasn't stopped them taking over my line and losing my current b/band connection. Spent around 7 hours over 3 days and still not resolved. BT - don't they mean B/S?

Posted by DEREK DOUGHTY on the 1st August 2008

Well I think I must be premium BT customer because I now owe Wescot Financial Services £900+ for about 13 week broadband. Yes, I did have unlimited downloads+free evening and weekend calls. I was fine for the first two months paying my bills (although sometimes late and after going online to check account details). 8mb connection - I laugh at that as I rarely got 1mb and a service that kept dropping out. Poor virus protection. Poor customer service if you could get through. Anyway back to my story my computer became infected with several virus and need shop repair so I was now without internet and ability to see my own account. When I could afford the repair on the PC, I was back (hooray!!) but I hadn't paid my bill, and I was cut off. 6 to 10 weeks later I receive a bill from BT for about £600. Now the bill is with Wescot Finacial Services, it just keeps getting higher and me refusing to pay, I would rather go to prison than pay this. Please reconsider before taking any option, as this headache continues.

Posted by S. Armstrong on the 30th July 2008

We live in a rural area - our sad B.T. story is too long winded to go into here. I just want to know WHY is it that having a broadband service (albeit very slow) for 18 months can they then turn round and say that we can no longer receive it?

Posted by cazzie on the 5th July 2008

I've had BT Broadband 1 (speed advertised as up to 8.0) since last autumn on an 18 months contract, though I don't recall signing any contract. For the first few days I got speeds up to about 6.0, then it dropped suddenly to around 1.4 and that has been the maximum ever since (not the average !). I know this because I checked it regularly via BT BB Desktop Help. This facility, when I first used it, offered direct problem solving via an actual human, real time, but all I got when I tried was a message saying it had been discontinued. They were still offering it for some considerable time after it had vanished. I have a fairly long line between the BT master socket and my computer, so one day I took the machine downstairs and plugged it in directly to the master socket. This I did because all I was getting was 0.4 upstairs. From the master socket I got 0.04. Was this an improvement?

Now it appears BT BB Desktop Help has itself been zapped. For some weeks all I've got is a pop-up regretting its unavailability, etc, though it still freatured on the BT website, so I complained via the feedback link on my account page, requesting a response by phone. I got a lady who didn't sound Indian, who put me through to a chap who did. Not that I've got a down on India, anything but - I've fond memories of the place. Anyway, after 5 minutes of increasingly pointless discussion I managed to work out that (a) Desktop Help was OK, (b) Desktop Help was not OK, (c) it might have something to do with my computer, (d) it had nothing to do with my computer, (e) it was a BT problem, and (f) it was not a BT problem. I apologise for the confusion. I do recall being advised to unistall then reinstall Desktop Help, but so far I've not gone down that line. To check my BB speed now, I've had to resort to one of the various freebies on line. The one I chose doesn't think much of what BT gives me. As I said in my complaint to BT, what next - the broadband?

Posted by Hugh McIntyre on the 29th June 2008

BT wont like this but the facts are simple. BT never upgraded to fibre optic lines, cable did. BT's current technology cant handle the amount of people all connected at once. when you go with sky etc it still uses the BT exchange so IF you suffer from linedrops you only have one option, to swop to a fibre optic service. Bt Brodband only guarantee voice (56k) so if you can talk you have all your paying for. however they cannot afford to admit it. Being a telecoms engineer I had no problem proving it but they put so much pressure on me verbally most people would crack and fold. I didnot fold I kept all my refrence numbers as proof, stood my ground, survived the heated arguements and moved to my local cable provider and got a full refund with cancelation of contract. Its tough but if you are suffering from linedrops and off line more than on you have a case. I only signed up for 4 meg with cable and this was cheaper and faster than up to 8meg BT. after 2 months I also got a free upgrade to 10 meg. The best part of all this, NO LINE DROPS. my 10 meg is tested by me to be 9.98 meg as of this evening Cool.

Posted by martyn on the 27th May 2008

Without a doubt the worse broadband service I have ever received. Appalling customer services, poor equipment and bt throttle most traffic to less than 1/10 0f a meg.

Posted by jason pollard on the 12th March 2008

Customer service is a joke; call the 0800 number - go around in circles with recorded messages asking for the number you are calling about only to be put back to the same message offering the same options.

Posted by glenn pratt on the 8th March 2008

BT is awful, and that is only the polite version of comments I have. I live 3 miles from my main exchange office and the service is slower than drying paint; and since I've had BT broadband my phone line keeps crashing. I was on the phone for over 2 hours one Saturday afternoon trying to get through to the technical help line and kept getting cut off. So I e-mailed them and asked that they call me on my home or work phone. This was in December and I am still waiting. Managed to finely get through to a young lady today who was very apologetic, but she put me through to the help desk; that was completely unhelpful. I have been getting prompt bills for my Broadband that I am unable to use because it keeps corrupting my laptop; (help desk doesn't now why) Toshiba say it's the BT software and have advised me not to reinstall it.
Bt say they can not help and I must pay my subscription until the end of October even though I no longer have a service, and the bills are very large. I thought fraud was a crime in this country, but apparently in does not include BT in that equation. Will be switching regardless and I hope to get the service that I am paying for.

Posted by Anna on the 6th March 2008

I joined BT Total Broadband about a month ago. Everything seemed fine for the past few weeks until Saturday just there. Today is Tuesday and I plan on calling back tonight as I was told on Sunday to wait 48 hours and then call back. As you can guess I have done all the usual troubleshooting and everything is still the same. The hub manager says I have a downstream of 1600kbps, but speedtest.net, adslguide, and BT's broadband desktop help all say I have a downstream of 125 - 135 kbps. I have read through dozens of reviews and comments. I want to find out if it is indeed a problem with my exchange which isn't highlighted on the service status web page or phone number, also if Option 3 Unlimited is truly unlimited or if it has a limit of 40GB? My son and I have been through a similar connection problem with AOL once upon a time which ended up resulting in a line fault with BT. Something like not configured for a router. I cannot remember exactly now. But I was firm and polite with AOL at that time and demanded to speak to level 2 support immediately. I have yet to find out if there is such a thing with BT. I refuse to accept that I am unable to receive the 2meg connection that my exchange is apparently capable of. Will be in contact with BT this evening!

Posted by Fraser on the 26th February 2008

Order phone line and broadband with BT over a month ago, promise date to install service after a month, book engineer appointment 4 times, no engineer turn up, no complaints department. Report to OFCOM and office fair trading, they cannot do anything about it because there is no contract between me and BT yet so had to wait until when they suit them, already charge for a month in advance. Avoid BT broadband, worse service ever known. Customer service is in INDIA, they do not do their jobs and do not understand English; they keep transferring you from one department to another. I spent EVERY DAY 2 HOURS on the phone to speak to customer service in INDIA, all they say is "we are sorry", they don't bother to do anything about the service to improve and help the customers.

Posted by aj on the 15th February 2008

I phoned up BT to see if it was possible if I could get broadband as it seemed a cheaper and faster method than the dial up I was on. They did a test on the line and said that I was eligible. I waited for my date and in the mean time could not access my dial up but was still charged for it after stressing I could not be offline for business reasons. After two weeks of trying I was then told by local engineer that there was no chance of getting broadband as there wasn't sufficient lines to support it. I then had a terrible time trying to cancel my contract to broadband and am still awaiting some kind of apology and compensation from BT. I feel that you do not care about your customers at all.

Posted by Melanie Watson on the 13th February 2008

BT was told it's the equipment and they are IT people explained that I did all the usual tests and they said I would have to confirm the steps before they could test line.

People have complained about the speed and nothing as been done surely this is a legal matter and they should be investigated for misleading customers.

I will not be renewing my contract beware if you are thinking of going with BT.

Posted by Lee Foster on the 1st February 2008

I have recently moved from Eclipse Broadband to BT, and I certainly regret it. I am a distance from the exchange so my line is limited to 2MB (they don't advertise that in their sales pitch, they only say upto 8MB...). Anyway since moving to BT, my upload speeds (334kbps) were faster than my download speed (143kbps). I had to constantly call BT and put on-hold for over 1hr to attempt to resolve it. Eventually after 7+ days the managed to get my back up to 1.44Mbps download.
However, now after a week of having this speed it has dropped back down to 333kbps.....aarrrgh!!!
Trying to contact them is a disgrace, their complaints department call back eventually and make loose promises and offer you a small discount on your next bill, when all I want is to get out of this corrupt companies contract. After all you are paying for a service that they definately do not provide. A rip off... avoid at all costs.

Posted by Alan Knight on the 30th January 2008

I was previously a bt broadband customer and after many years of high charges £28 pm for not a lot of speed, I switched to sky, which, touch wood, has been great and a lot faster for only a fiver a month.

Despite switching many many months ago I keep receiving bills for broadband talk(which I've never ever used!) for numbers which I'm supposed to have called for 3 seconds or less! I must say that customer service is atrocious and I've spent hours, and I mean hours, trying to find out why I'm being invoiced for calls I haven't made. I've been promised investigations, account closure etc. and still the bills arrive. Today I received another bill and after getting passed around the world for nearly an hour I finally managed to speak to someone in England who dealt with the issue there and then. Woeful, truly woeful, minus zero would be apt.

Posted by Michael on the 17th January 2008

"Remember the old saying, 'the squeaky wheel gets the oil', so............. complain-complain-complain!!!" Wow, that's like NASA scientist sacrificing astronauts to get a bigger budget.

Basically the service which BT provide in terms of broadband is acceptable, the hub connected without fuss and has stayed connected for months. Excellent... that's a no-brainer really and thankfully human error free...

Human error, that brings me to their service departments... The help section of bt.com is I think deliberately designed to send you off whimpering from frustration. Add to this cocktail any call to BT to take minimum 30 mins on hold and sometimes led off to a dark dead end to drop the line.

Basically I would pay double the price of the top priced service of BT to have a accountable service provided with answers. It took over 1 month for the router to arrive for total broadband but they did helpfully provide me with the username for it.

The Indian call centres are fine but redundant unless you forgot your email password or something... they have no influence over anything financial or to do with distribution. They apologise very well but, apologies don't fix things... in fact at BT very few things fix things.

Should have stayed with Eclipse which didn't have a phone number to call but you didn't need one.

Only in the UK could a company like this function without the CEO being kidnapped ransomed and then murdered.

And yes that is an over reaction... but the only people who will think so aren't BT Broadband customers yet.

Posted by Anthony Mosley on the 14th January 2008

I've had BT broadband for 1yr, everything was ok until I changed to bt broadband talk, 13 month ago then I started to get constant intermittent connection. I have been on the phone to bt every week for this year but to no avail. I have had engineers at the house, all the cabling replaced, loads of new micro filters, new master sockets, replaced the router 3 times but still lost the connection about 20 to 30 times a day. Last week I said enough was enough and had the bt talk disconnected, back to plain old broadband. One week of solid connection (touch wood). I have had lots of rebates and good will gestures, but thats not the point. I am now in the process of complaining to ofcom/otelo. I was given some information from an independent telecommunications engineer, that bt have a problem with bt broadband talk that they don't know how to fix but also wont admit to. Rate them, I won't even waste my time.

Posted by William Mcmaster on the 11th January 2008

I have just upgraded to BT Broadband and it has been a disaster. Constantly disconnecting on wireless, having to switch the hub on and off up to 10 times a day to get the connection back. Absolute rubbish.

Posted by Phil Reader on the 10th January 2008

Avoid BT like the plague. My experience with BT and there up and down speeds for the last 2 months. Hub constantly rebooting line checks constant complaints to support, getting Hub replacements, and my profile keeps going up to 5500kbps then down to 3000kbps. Never had these problems with previous ISP's. Have now boxed up my Hub and gone back to my Netgear, and have now given up mailing BT. No one interested. Now in touch with Ofcom, if that will do any good. I wont hold my breath. I will have to sit out my contract.

Posted by Brian Palmer on the 5th January 2008

You've heard it all before! My experience with BT and there up and down speeds for the last 6 months. Hub constantly rebooting line checks constant complaints to support, getting Hub replacements, and my profile keeps going up to 5500kbps then down to 3000kbps. Never had these problems with previous ISP's. Have now boxed up my Hub and gone back to my Netgear, and have now given up mailing BT. Don't bother with speed tes's anymore, just waiting for my contract with BT to end. In all the worst customer support. BT are the worst.

Posted by Brian Palmer on the 5th January 2008

We have been trying to get a broadband fault fixed since Dec 11th. Now 3rd Jan and it is working intermittently since yesterday (almost totally down for three weeks). Two BT engineers have confirmed it's a BT problem not ours, but every call to their broadband helpline has them first assuming it is our router (and we were daft enough to believe them at first and bought an unneeded new router). I speak clear English and work with people who don't speak English as a first language - and still have immense problems achieving understanding with BT's Indian helpline staff. Apparently I can ask to speak to the manager and request an English helpline operator. Just found that out today. I will now try to claim compensation for the time without broadband and for the router. Wish me luck - I think I am going to need it.

Posted by Jill Tardivel on the 3rd January 2008

I am tired of trying to explain to BT that when I make outgoing calls on my BT Talk hub phone, the recipient of the calls hear my voice at too high a volume, therefore I can't use it. Can they not understand my question? They certainly don't answer it, so I assume they don't know what I mean.

Posted by Barbara Levine on the 1st January 2008

If your thinking of signing up for anything to do with BT, think long and hard first... Intermittent connections, NO complaints department, which tells a story of its own... Try ringing to complain and speak to some one in India ? Then I just saw this HERE: 'BT is one of the leading communication providers in the world.' BT are a bunch of comedians and I'm done with them, after Xmas period they will be binned. Maybe they should tell people how antiquated their telecommunication system is, compared to the rest of the world!

Posted by Pedro Puggo on the 24th December 2007

I have had problem with bt vision, told it was easy to set up, and trying to sort it out with them from 21st Dec 2007. They said it would be done on the 24th because my line wasn't strong enough, now being told it's not happening till the 3rd Jan 2008. They always say u hang up on them, more like the other way round.

Posted by Brian Madden on the 24th December 2007

Unfortunately on the rate it score they do not allow minus 1000 although that is all the service is worth. If I could I would actually tell someone at BT exactly how bad their service is but, of course, nobody answers phones at BT. I assume BT is an acronym for Bloody Terrible.

Posted by Stephen Liney on the 22nd December 2007

I have been on BT Option 3 for about 8 months of an 18 month contract and let me say I cannot wait for that 10 months to pass. I have had nothing but trouble including most of the problems and solutions suggested in previous posts. I eventually had my supposedly 8 meg line capped at 2 meg just to ensure I got a connection at all. This was as a result of contacting the Chairmans office and finally getting UK based help (after spending almost 10 hours each day for over a week on hold to India). Recently my wife noted that every time she was using the Home Hub phone it would cut out or simply not work in the first place. I luckily caught her in the middle of a conversation with the Indian call centre about to reset everything and give them remote access. I stopped this at once and carefully went through all the troubleshooting steps until it was agreed that the handset was at fault. A new one was eventually send (after a convoluted way about of waiting for the UK based help to phone me and confirm all that had already been confirmed with the Indian based help). The story does not end there (and has already been greatly shortened). Just last week whilst attempting to do some Christmas shopping online, the just bearable connection drop outs started becoming so frequent it was impossible to place an order online.
The most noticeable was wireless where the web page would show the familiar 'NO BROADBAND LINE CONNECTED' even whilst the broadband and internet lights were both on (and hard wired desktop still connected). This was solved by re-establishing a connection or power off of the Home Hub.
Up to this point I was assured by an engineer that I was to accept a poor and intermittent connection due my line having a high noise ratio due to distance from the exchange. I have no will left to speak to India so therefore I have dug out my old Linksys WAG 354G and low and behold I have a steady reliable connection. I will do with out the free calls for 10 months then I'm gone.

Posted by Chris Paterson on the 17th December 2007

Quite simply. If you get BT, you will not be able to play online games. That's all.

Posted by Anon on the 16th December 2007

Long live AOL!! wish I had not have migrated to this BT broadband, download speeds restricted in evening, was not told UNLIMITED still had 40gb monthly usage allowance!!

Posted by Lee on the 12th December 2007

awful broadband and still they take your money! for an awful awful service its always freezing not responding and basically useless, dial up was better, if you like throwng money away sign up

Posted by P Geary on the 9th December 2007

They took my line over by mistake disconnecting my broadband in the process, I wasn't even a BT customer!! Over 22 hours on the phone to them, mostly on hold only to be told there was nothing they could do to help.

Posted by G Wilson on the 1st December 2007

Avoid like the plague. Worst ISP I've ever dealt with. If only I could have kept ntl/virgin when I moved. Seriously bad, support is worse than virgin. Also won't entertain support requests (i.e. change interleaving) which other ADSL suppliers even offer control panel option for. 0 stars isn't possible unfortunately.

Posted by Dav on the 28th November 2007

I have had months of being messed around by bt broadband; every time I ring up to try and sort out internet connection, the problem never gets fixed and today I got to the end of my tether. I want to cancel the contract and they want to charge me for canceling it. They're not providing a service so why should I pay for it? Bt is a joke, I'm going all the way to the top now coz they don't want to listen to complaints so I'll make sure they will listen.

Posted by Rob Rihani on the 26th November 2007

Two months ago I changed my telephone and broadband service as there deal was much better, since then I have still been getting broad band bills despite informing them I had transfered to another provider (I am out of contract). Contacting them is a joke, constantly being told I've come thru to the wrong department and have not even replied to my letters.

Posted by Dennis Michael Brathwaite on the 25th November 2007

BT is a disgrace. I waited in 3 days over two months for a broadband box. They connected broadband line to alarm phone. Disconnected our second line. I spent days on the phone and just kept being put through to all sorts of people. No internet for 2wks. In the end they had the nerve to say they understand the problem but don't know when it will be fixed. We cancelled broadband and went back to old supplier, on line same day. They take ages to answer phone, if at all and don't care. Third week now, ine being fixed tomorrow.

Posted by Heidi Johnson on the 23rd November 2007

If you can't get through when ringing BT to complain, ring the number for the billing department, ask how much you would owe if you wanted to cancel your contract as your likely to be leaving. I have done this for a friend and they soon sat up and listened. We had a UK based technician phone him a few days later to start "troubleshooting". It's ongoing at present, if they cannot find a solution they can have any monies owed wavered for you to end the contract with them.

Posted by Anne Peters on the 21st November 2007

Further to my comment on 7th November.... quote " was told an engineer had corrected a fault on my line. My connection is now just over 3 meg, phone calls are fine (only hope it lasts). Worker is going to call again at the end of the week before the case is closed as "solved". " Well after me posting that comment the fault returned, it must have just been a fluke that there was no connection loss for that day (it was intermittent at times). I was then sent an engineer who fixed the master socket and fitted a filtered faceplate, it is indeed now fully corrected. We can use the phone whenever and it no longer drops the connection. The router is synched at 6.1 mbps now and IP profile is set to 5000 mbps, average speed is around the 5megs except for very busy times. My advice is ring BT and ask how much you owe to clear your contract as your thinking of leaving and you will want your mac address, they soon sit up and listen let me tell you!!

Posted by A. Peters on the 20th November 2007

I have been trying to get through to BT since last Fri as I have just moved house. I can never get through to them, there is no free phone number. It's a disgrace that our national provider is so bad... Why is there not a customer complaints department?

Posted by Matt Bowden on the 20th November 2007

BT is exactly like the company in their advert. The one with the chef drilling in the restaurant and removing screws from the pc with a knife. I have had the same problems with disconnects and customer service and I have a business account.

Posted by Alistair on the 19th November 2007

Do not expect any help from the Local support. I spent hours on the phone at the weekend trying to get an issue with broadband sorted. After constantly having to repeat my self and explain the issue in monosylabic words I was put from pillar to post on the look out for someone who knew what they were doing. It never happened, no help, no support, no good... Avoid BT and if possible try and find if they have a complaints department as they closed it I think.

Posted by Allen Dunn on the 13th November 2007

Absolutely awful. Paying for 8Mbs, lucky to get 290kbs and recently the line has started to constantly drop out everyday from 7pm until the next morning.

Posted by Sean Hennessy on the 12th November 2007

I thought I was on my own and had given up the will to live.
So it's not only me that can not tell what they are mumbling.
It's not only me that's paying for an 8meg connection and been told 250kbps is acceptable!! Do BT read this site? BT do not care, do not sign up with them ever!

Posted by John Vee on the 11th November 2007

I have been with BT for nearly 2 years, 2 meg connection was fine and stable, when I upgraded to option 3 nearly 12 months ago I had nothing but dropped connections, then it would be fine for a month or so, then start again. It has gradually gone worse and worse. When the phone rings everybody in our house cringes, we know we are going to lose internet connection! To an online gamer it's awful!
Anyway, as I never ever got through via phone for support I did it by email, only replies were links to their website telling me to try everything that I had already told them I'd tried... hopeless. In the end I gave up, kept trying to work things out myself (at least I'm lucky enough to have some knowledge, some poor customers are elderly and don't know what to be doing). Anyway, after going through lots of eliminations I knew the problem had to be at BT, so when I recently got an email to renew contract I binned it, no way was I keeping this for another 12 months. Sooooo, with that, I suddenly get a call out of the blue, "your renewal is due in about 6 weeks, you can save extra money if you do this that and the other" (wasn't even listening lol). When I told her I was going to cable soon I suddenly got all the support I could ever want... my very own "UK" support worker who phoned me daily, on the dot, to my mobile! He was very nice but didn't give me any help as such, rather it was me who told him what I thought I could try next etc., he just went along with me, phoned back and asked if any improvements etc. I was glad when one day last week he called and was able to see for himself, from his side, that my IP profile was on a mere 131kbps and the phone ringing problem was still there.
He "escalated" the issue to BT Wholesale and again said he would call me, he has called today saying that an engineer had corrected a fault on my line. My connection is now just over 3 meg, phone calls are fine (only hope it lasts). Worker is going to call again at the end of the week before the case is closed as "solved". So, within 2 weeks the fault was found and fixed (hopefully). P.S. The home hub is rubbish too, when I used this to try to eliminate my Netgear router, things got even worse, it can't even keep the time correct!

Posted by Anne Peters on the 7th November 2007

All I can say is I am utterly sick of them. One year of being with BT has yielded:

- Disconnection from Broadband completely out of the blue (disaster, since I use it for work every day, 8 hours a day).

- 5 day delay in reconnecting it, meaning I had to scrabble around finding somewhere else to work at very short notice.

- Total incompetence when moving house and transferring broadband service to new phone line - it was like I was the only person in the history of BT to have moved house. Yet another delay of a week before that was resolved, due to complete confusion on their part.

- Now just found out I've been paying for 2 broadband Talk phone lines, over the course of a year, instead of just one. They are refunding me the money.

- On top of all that, the ridiculous amount of key pad options when you call up to talk to someone; finally getting through to someone who can barely speak English (3 attempts to spell my name) after being on hold for 20 mins every time; then getting hung up on in the process of being transferred from pillar to post is like modern day torture.

Posted by Carol Borrer on the 7th November 2007

BT used to be my god. A move from telewest dial-up to BT made me very happy, but things all went wrong. I am paying for 8mb, but only a 4mb connection was in my area, but with wireless OR ethernet I get maximum 240kb/s. I came round to reasoning with that, but then for some completely random reason, my internet would stop working correctly from 4pm - 5am... So basically when I come home from work, to when I am asleep then go to work... This includes low speed and VERY frequent disconnects and the helpline did all after I spent 40 minutes saying one sentence to a man who did not speak correct English (not meant in a racist way, he really couldn't understand slow English). 2 weeks on, and the problems are still live and well. I know that I will not ever be buying a BT contract again.

Posted by Colin Morrison on the 6th November 2007

BT Broadband... I keep having connection / drop out problems, numerous phone calls to BT India to someone I could hardly understand, had the long line team out to check my connection... Still nothing... drops out after 15 mins and takes 45 to reconnect... Wouldn't recommend to anyone, can't wait till my contract expires... BT Total broadband... BT Total waste of time would be more appropriate, my rating: MINUS 10!

Posted by Jon Stubbings on the 3rd November 2007

BTs service is hopeless, my BT 8mb package drops from 800Kb/s to a 50Kb/s download at 6 and stays like this till 12midnight. BT told me it was when the Americans got up and read their emails and that slowed the whole internet down for everyone. I used to work in the call centre for Sky TV and when people lost the satellite signal we used to tell them the moon was blocking the signal so I know a lie when I hear it. Unfortunately all the broadband providers are much the same.

Posted by Jason on the 2nd November 2007

Should have a minus rating here for BT broadband (more like BT elastic band). Customer service? Better response from my local Indian take-away. STAY AWAY from BT, crap speed crap service. I have 6 months left to run on my contract, seems like I am being punished for my sins in a previous life. Going to check out the new virgin broadband up to 20meg. But after the shafting BT have given me I am not holding out much hope. Have a good day all and keep smiling :)

Posted by One Angry Customer Aka Vishka (Oxford) on the 2nd November 2007

After spending over 2 hours in a phone box, I eventually got through to make an order for phone line connection. I was promised an engineer to come in 2 weeks. I waited in all day but he never showed. I sent a complaint via their website. No response. I spent *hours* in a phone box trying to get through to their 'customer service', but eventually gave up.
BT are one of those companies who simply do not care about customer service. Despite the opening of the telecom sector, they still have a near monopoly when it comes to telephone services and they exploit that fully.

Posted by Bubba on the 30th October 2007

Moved from 1 bad provider (Orange) to another bad provider in good old BT. Supposed to be able to get up to 8MB. That's a laugh. Can't even get 250kbps.

Posted by Nick Andrews on the 28th October 2007

In November 2006 I signed up with Talk Talk in order to get cheaper international calls. I phoned BT for my mac code and was persuaded to stay with BT. I upgraded my BT broadband and was sent a Voyager 2599V and told that I could set up BT Talk which would greatly reduce my phone bills. I used my internet phone but BT had failed to set up my BT Talk account. 11months later and about 5 days (in all) spent on the phone trying to sort out the problem I have finally managed to get my BT Talk set up. I wrote and complained to BT and was even sent a bunch of flowers - but still my problems were not resolved. I am now trying to gain some sort of financial resolution to this problem. Any suggestions???

Posted by Nichola Carr. on the 27th October 2007

Phoned today to get my mac code, not unhappy with service but had rung before when thinking of changing ISP and was offered a discount to stay, said no but didn't transfer in the end, so figured I'd save myself a few pounds a week, well... Was offered free bt vision, said no thank have sky, went off came back and offered a free laptop! and reduced monthly fee, I was over my contract period so free to cancel or transfer, taken the laptop, soon starting college so will be handy.

Posted by Debbi Wood on the 24th October 2007

Been with BT since I moved here in May 2006 with no problems until 4 weeks ago. Suddenly my net connection drops for no reason for anything from a few seconds to a few hours with no obvious cause. Nothing my end has changed.
BT India say the line is fine and it must be my wiring so they get me to use my PC plugged into the main phone socket in my hall for 2 hours to log connectivity. After 2 hours sitting on the floor in my hall I tell BT I had no connection for first 15 mins then connection continuous. They tell me this proves it is a problem with my wiring! NO, says I, it was down for 15 mins. But BT insist that as it is fine now the fault is fixed. By then I had lost the will to live never mind argue, so I said, fine close the call. Within 30 mins the connection dropped again. It is so unstable I can't order on-line and using Messenger risks offending friends when you suddenly go off-line. I despair of ever being able to connect reliably. But when you push BT for a proper resolution they threaten you with an expensive engineers visit. I want out of my contract before I lose my mental health!!!

Posted by Catherine Bartholomew on the 21st October 2007

Bt what a pile of rubbish!!! Got broadband on 7th September 2007, was told I would be getting 5.6 meg on my line be lucky if I'm getting half a Mb, never reached the 8 Mb it says on my home hub. I phoned and phoned, they keep telling me I'm getting 8 Mb, I'm not. I tell them look at my speed test, well you must have summit on your pc blocking it? So done a virus scan, nothing, I even restored my pc to the original windows xp, not a difference. They say they have capped me over overusage. Hold on, I'm on unlimited broadband? You're the worst server out there.

Posted by Russell on the 17th October 2007

I had to select 1 star for this but it's a no star rating for me I'm afraid. I've been with BT 8MB Unlimited since June 07 and haven't had a good connection for more than 2 weeks at a time.

I have to say I am shocked at how bad things have changed, as I was with BT a few years ago and had no problems and only moved to another provider because of cost. At the present time my "super duper fast connection speeds" (as said by the customer service manager of the call centre I called ) are 355.8 kbps downstream & 330.1 upstream.

I realise I wont' get the full 8MB due to distance from exchange, line etc, but I was getting close to 3MB when the connection was ok. I I have run all the usual tests over and over, unistalled/reinstalled, checked for viruses, spyware, conflict issues, you name it, but no joy.

On more than one occasion just as a BT engineer is about to be booked, my connection is magically fixed. This is after they have told me that it's a fault with my pc, filters, phone line etc. They wouldn't escalate the fault/s until I told them I had reported them to the ISPA, (try this option if you feel BT are not providing the service you signed up for and are unable to resolve any problems, you MAY BE able to waive the remaining contract payment if you decide to leave) even then I am still experiencing the same problems, which I have now been told would be fixed by today 11/10/07.

To get to the point (finally!), anyone thinking of switching or joining BT Broadband, DON'T at the moment, it's abysmal - slow connections, BT home hub problems, customer service is awful and its also over-priced. I thought AOL and Tiscali were bad, but I have had more problems with BT than I have ever had.

Take note of your customer feedback, as failure to do this is going to lose you so many more customers like me if this problem is sorted out soon.

Posted by Debbs on the 11th October 2007

I have had broadband with BT for 2 days....
1st day great, it was ok to install with playing the disc, but the 2nd day the internet didn't work. Our phone rings, but as you pick the phone up you can here a ringing sound on the other end of the phone. I sent BT an email from work and it's 3 days till BT will come out.

I have been on the phone to BT FOR 40 MINUTES from work, so I got no phone and no internet! I should have stayed with Virgin.. think it's time to change back since you can't get anywhere with BT.. they don't want to pick up their phones.

Posted by Sharon Simons on the 5th October 2007

I've had BT total Broadband for a year and a bit now. I was originally told that I had an 18 month contract with them.

I am on BT total broadband option 3 with unlimited downloads.

Up to 8Mb downloads my tookus! I live 1 mile from the exchange, my line is great quality and I'm only on 4mb. WHAT A PILE OF CRUD!

Anyway, back in August when I signed up for the package I phoned BT about my speed decrease and constant connection drop. this happened at around August.

I asked how long left I have in my contract and they told me THAT IT WAS ALREADY OVER! WHAT!?...I cannot help but wonder why my speed has dropped when my contract has ran out..

I'm now going with Sky broadband max package.

£10, 16mb and unlimited downloads - Great! Fair enough, the reviews are bad due to continuous connection drops but that is due to the firmware on the router they provide, just hack into the router they give you and get your username and password and use another router of your choice.

I would not even bother giving BT a rating because my tookus has a better rating that it.

I give it 2 stars.

Posted by Mitchell Sykes on the 3rd October 2007

Since February 2007 I have battled with BT customer services to get improvements on my download speed.

It's nearly October and still I get speeds of up to 1.4meg on an 8meg line. BT - you ARE CRAP!

I cannot wait till then end of October when I can give their customer services team the two fingers and cancel my broadband contract!

Posted by Alastair Carter on the 23rd September 2007

BT service for me has dropped significantly - I'm paying for a 8MB connection and getting 250kbps, which is ridiculous.

I'm going to complain one more time and threaten to leave.. .if nothing is improved or told to be improved I am leaving, it seems the call centres just don't care.

Posted by Mathew Mvginlay on the 23rd September 2007

I've used BT broadband for a while and it's expensive at £130 - £140 for 4 months. Anyway, my argument isn't with BT it's with the UK broadband in general.

8 meg does NOT mean 8MB, it means 8Mb (little b) which is a lot slower a 4Mb connection is = to 512k. So 8meg is actually equivalent to 1MB in the terms everyone believes they should be getting.

I live about 2-3 miles form my exchange and I get 6mb (around 768k which is the standard in most places).
Mobile phone companies do this now as well so beware.

I also have a home hub. I didn't ask for it, don't use as I got a netgear dg834pn. Sure this model has had a lot of faults in its time but after the last upgrade they all went.

Posted by Adam Clark on the 22nd September 2007

Not worth a rating - it's rubbish. The main problems are (1) frequent dropped connections (2) very poor technical help from the call centre. Take this advice and go elsewhere.

Posted by No Name on the 21st September 2007

Call centres are utterly unhelpful.

I am paying for an 8mb package, which is
running at 250kbps. Dropping connection ALL THE TIME which for online gaming is awful.

The 5 star reports are probably from BT Staff and Advertising....or clueless 1st time users.

Posted by Bob on the 19th September 2007

As a BT employee I can say that the network we all use is in need of uplifting. This is expensive, and will be done on a need-to basis.
Complaining will highlight a poor Exchange area, and something will have to be done by BT, so it's good to complain about service quality in that respect.

I do think we all suffer from "Call Centre Syndrome." I personally think it should be UK-based, with tech people at the end of the phone. It will cost the company more, BUT, the service quality will and should be a lot better than it is now.

Remember the old saying, 'the squeaky wheel gets the oil', so............. complain-complain-complain!!!

Posted by John Owens on the 16th September 2007

BT Option 3 has a download limit, even though its advertised as "unlimited." I'm now on a 18 month contract and can't get my mac key to change to someone else.

The best advice I was told by the BT team was the reason I wasn't getting my download speeds was because I didn't have enough RAM !!!

Classic...

Posted by Gavin Underwood on the 29th August 2007

Oh the frustration and exasperation of the Indian call centre. I was beside myself for days trying to explain problem and ended up in tears. Nice people but scripted and robotic. False promises about call backs that materialised - ever. BT Broadband faults useless! Wouls give a minus zero if possible.

Posted by Jenny Thomas on the 29th August 2007

I was on BT Broadband Option 1 for 2 and a half years. The download speed for my 2 MB connection was a steady 230 kbs.

Pretty much everyday the router would need to be restarted after the internet connection went out. Towards the end of my contract (last 6 months) my download speeds had been cut. Each night from 6pm to midnight I could only download at 50 kbs.

Last week it dawned on me that I was no longer in a contract with BT but was still paying the full price of £24.99 per month that I'd been paying when I first started with them , so I upgraded to Option 3 for £18.99 for the first 6 months and then £24.99 thereafter.

First few days of my new contract the speed was around 650 kbs but already it has been cut. From 6PM to midnight I get an average 110 kbs but what can I do seeing as I'm contracted for another 18 months?
Poor show and gives me the opinion it's all about getting new customers in and then deserting them for more new customers.

Posted by G. Ross on the 21st August 2007

I've had BT option 3 for nearly 3 months now. When I first got it I was pleased with the speeds but then they started dropping. Over the past 2 months I've been on the phone to India more than you could imagine, but apparently every time I call there's been a problem at the exchange, and every time I'm told it will be fixed within the next 10 days. Each time they ring me and say your problems sorted, your speed should be ok now. Today was the last straw; a supervisor rang me and said sorry for all the problems, you won't have any more, well, well, well, would you believe it? Nothing's changed.

Posted by R. Clarke on the 18th August 2007

Problems with frequent dropped connections after "upgrading" from 2Mb to 8Mb connection 3-4 months ago. Customer support is very poor, with standard emails asking me to repeat the same things multiple times (eg removing nearby EMI sources such as microwave ovens). All customer support through India. BT are very quick to take your money but don't expect any help when things go wrong.

Posted by Nigel Mulligan on the 16th August 2007

I've been with BT Option 3 for about 5 days. I download at about 600kbps when my home hub isn't hanging and not responding at all. Tried to contact customer service over the past 5 days and have been on hold for a total of 14 hours - I still haven't spoken to anyone.

Cheers BT.

Posted by Ricky on the 23rd July 2007

We don't live in an area with cable so we have BT Broadband. We have had BT as our ISP since 2001 with no problems what so ever. Started off with dial up and have had the speed bumped up over the years. Had a seamless migration from wired connection (BT 105) to a wireless connection (Linksys WAG354G). Then BT offered me Option 3 as the contract I was on was to become obsolete. They would keep the price the same (£19), up the speed from 2mb to 8mb and throw in the new BT Home Hub. Bonus!
The Price did indeed stay at £19. The speed only went up to 4mb but this is probably due to the constraints of my exchange. The Home Hub is a bloody nightmare. Drop outs, automatic firmware updates while you're online (a very important remote connection with a client), constant reboots and having to do a complete factory reset every fortnight. All this from a Router/Modem that should cost £90! The Linksys is going to make a comeback. All in all, BT service has been sound but the hardware is plop.

Posted by John Henaghan on the 20th July 2007

I've been using BT Broadband for 7 months, it costs me £71 per month, with unlimited bandwidth etc. I cannot play games online as the bt homehub will disconnect every 20-40 mins then reconnects automatically. At least once a week I have to reboot the hub to be able to connect at all and last night I totally lost Internet in the middle of a business conference ( till not active this morning ). Hopefully they are just doing work. When it is active however I get decent speeds. I hate the automatic firmware updates and sharing files over the network is nigh on impossible. Big thumbs down from me.

Posted by Thaddius Jones on the 17th July 2007

I have read the various complaints about BT and would only comment that most of you are very lucky indeed.

My line and broadband, which supports my home and business, went out on May 17th. As I am a predominantly internet-based business I was very concerned.

To cut a very long and sad story short, I was still concerned and partly raging by the end of May and by the 12th of June I gave up and sent a recorded delivery letter to every director of British Telecom PLC at their home addresses.

From that point on I was dealing with a real human from the Directors Office who did do as she promised every day, but unfortunately every date for resolution was then changed and changed again.

The lady was sick of the way I was being treated and she had only been on the complaint for 8 days. We had hopes of maybe seeing some movement by June 17th, but no joy. I had suggested to the BT Directors that they may very well have as much difficulty as me in running a business with no phone or broadband.

Thankfully, Independence day arrived and with it a text from BT saying "Delighted to advise problem now fixed." Yes, we felt it was a cruel joke as well and almost fell for it - unfortunately the woman from the Director's Office who had helped me fell for it as well when she called to say "I am now speaking to you on your own phone."

Eventually on July 6th - 49 days later my line was fixed.

Finally, I must apologise to the gentleman who called from BT India in my 6th week of anguish suggesting that I would be CUT OFF if I didn't pay my bill, let's put my response down to being slightly stressed and a tad worried about my business.

Posted by Stewart Milne on the 14th July 2007

I've had Option 3 for around 9 months. Typical download speed is 500k. I'm going to try and get out of my contract. Does anyone have any suggestions on how to do this?

Posted by Andy Watson on the 9th July 2007

Re: Leannes comments about BT having advisors in the UK... BS!!! Every time I have called BT re my broadband connection it is a call centre in India, I have just got off the phone after having a huge row with a lady over English Trading Standards law - of which of course, she knew nothing!!!

Posted by John Drake on the 27th June 2007

I would say no stars! Here is a list of events. It's June 27th today, I have no net since 8th June and am told I won't have any till at least 4th July!

I wish to inform you of the seemingly utter incompetence of BT, as a group, to get a simple order correct and then to maintain a reliable service.
I have, for the past 5 year’s, had 512k broadband paying £27.99 per month which, mostly worked fine. I had been contacted by PIPX who offered me 8MB for the same price, so I decided to contact BT to get my MAC code. I was told that if I stayed with BT, and moved to option 3, for 18 months, I would get the following: BT broadband home hub an internet phone and most importantly a connection of up to 8MB and unlimited downloads, subject to fair usage policy. I agreed to that and was told the line upgrade and delivery would be on 4th May. Now this is where it starts to go badly wrong. On 6th and 7th May I made various phone calls to the helpline as I cannot get any connection; the calls went on for over 2 hours. When I did get a connection, it drops out again. (...) On the 8th of June when I get home I now have no internet light on my router, I ring BT, I am told that the engineer has replaced the card at the exchange and it is working Fine. I then spend the next hour talking to Tech support, to a person who grasps of English is at best basic. They then refer the problem back to line faults. (...) On the 26th June the Engineer has informed me that having spoken to the B.O.U team that they will need to replace the MUX and this will take 5 DAYS!

I must have spent over 15 hours on the telephone at home at work and on my mobile since the 4th of may, I do use auction sites to sell items, many of my auctions have finished but I have now way of doing anything therefore their errors will end up costing my money that is before taking into account how much of my time has been taken trying to get anything done. A Very Unhappy Customer.

Posted by John Rand on the 27th June 2007

I have been trying to get BT to admit the line I am on is over subscribed for in excess of 6 months and every time I call the overseas "help lines" they give me the same routine which has never worked, as soon as I get through this contract period I am off!! The quality of help, service and product support is at best poor and normally pathetic.

Posted by Stephen Howe on the 24th June 2007

What can I say apart from run away!! I had the Home Hub for about 8 months now and its useless, well an ornament, I plug it in and test at 2mb max, plug my old Thompson in and 6mb no problem, have spent a fortune on phone calls to the useless ones, maybe B.T should practice its name more BE British and get some proper tech help, I thought AOHell was bad, can't wait till my contract is out.

Posted by Martin on the 24th June 2007

Speed/connection problems?
1. Simplify ALL the phone wiring in your house to an absolute minimum. Even sockets with no phones plugged in can cause problems with your ADSL, so disconnect them if you can.
2. Test your router/modem with your pc on the first socket in your house (where the phone line comes into your dwelling) do this with all phones and internal wiring disconnected. (To disconnect internal wiring to test, remove the lower half of the NTE (bt main socket) and plug in on the test socket in behind) this puts you on the end of the BT network. If you cannot get a connection here then LISTEN on the phone line with a single phone in the same test socket for crackling or buzzing. Do this by dialing 17070 and selecting 2. this gives you a quiet line test where you can listen for a bad quality line. (bad line =poor ADSL)
3. If you have no crackling, buzzing, you are on the test socket with your router and still have no connection, try another router. if that still doesn't work,it could be an exchange problem. Contact your service provider (can be a hassle i know,but who else can you go to?) and insist you have tried everything your end to get a connection. Exchange problems do occur from time to time.
4. If you can get a connection at the test socket but nowhere else on your internal wiring, you have a problem with that wiring.
The number of people I have visited that tell me 'I have no problems with my wiring' only for me to see trapped wiring under doors, carpets and other high traffic areas, wires that have been stretched to hell to reach pc's/router/phones. damp sockets, damaged internal wiring, ancient phones, incorrectly plugged in wiring/old modem cables/modem cables plugged into network ports in routers. All these add up to YOUR RESPONSIBILITY.
5. CHECK,CHECK and CHECK again for all of these problems. Any of these issues can and will cause you to have broadband problems.
6. How far are you from your serving exchange? Do you know where it is? The further you live from the exchange the less speed you will get and the more likely you are to have connection problems. rural areas are even more prone. 7-8km is about the limit in my opinion for a decent service. Hope this helps!

Posted by Openreach Engineer on the 21st June 2007

Astonishingly poor broadband service. Fault unresolved after almost a month and endless calls, missed appointments, etc. Consistently dreadful service, mostly from offshore teams totally unable to communicate effectively on anything but the most basic levels, sometimes not even then. Totally inappropriate choices and poor management, apparently widespread. Politeness and sympathy is no substitute for an ability to actually do something useful. Breathtaking cluelessness at every level encountered so frequently it has to be endemic across the whole company. Stay away and warn your friends, for the sake of your sanity.

Posted by Simon on the 18th June 2007

Got BT Total BB with hub, was told I would get "up to 8mb".... What a joke! 3 weeks on and approx 2-3 hours worth of talking to BT and I'm still barely getting 1mbps. If only I had a cable network in my area....

Posted by Laurence Saville on the 14th June 2007

After months of poor speeds, phone calls to India (utterly useless) and then onto 'higher complaints' I am still suffering slow speeds. I am still waiting for someone to call me back!

I am not bothering anymore because quite frankly I've wasted enough of my life on this. When my contract runs out in October so does my involvement with BT. Full stop. Do yourself a favour - don't use BT.

Posted by Alastair on the 13th June 2007

I can't even post my comment, the BT Option 2 is so bad.

Posted by Malcolm Cochran on the 10th June 2007

Most of the time BT Broadband does what it says on the box, however...
On being upgraded to the 8Mb service from 2Mb had to agree to a new 12 month contract.

It's fine until things go wrong then dealing with Tech Support (and I use the term loosely) in India is a joke. We have always had occasional problems with the ADSL modem not being able to get on line (though rarely dropped connections). However on going wireless recently major problems with two seperate routers not being able to gain an Internet/PPP signal. Over an hour's worth of calls to the 0845 Indian number, eventually they did something and it's now working, albeit with some interference on the phone line itself.

Having read about other ISP's on here (especially Tiscali) BT may not be that good but there's worse out there (certainly miles better than the old Freeola service). One good thing is that although there's been months where I'm sure I exceeded bandwidth, never been slapped with a FUP or forced upgrade to Option 2.

Posted by Vern Moorhouse on the 10th June 2007

BT HH has been utter rubbish. They've spent all their money on poxy advertising and promotions and bugger all on the actual product. Phoning the 'help' desk requires incredible levels of patience and understanding with your fellow human beings. I'm off to Virginmedia - I don't want any compensation or recompense - I just want rid of BT.

Posted by Matt O'rourke on the 9th June 2007

Have been using BT Broadband for some years now, first with a BT 100 Voyager ADSL modem then a Thomson 330 Speedtouch modem. Service variable with failure to connect to so called "always on" service a regular occurrence.

The real problems started a few days ago when we bought a PS3 and decided to install a wireless network so the console could hook up to the internet (and a hitherto standalone laptop). First off we bought a generic Sitecom ASDL/Router from Maplin. Worked okay on the day of install but come Day 2 couldn't get a PPP (Internet) signal although ASDL was lit and steady. Called the colonial helpline and was treated to the run through of the script, all of which is biased towards faulting your equipment and checking the bl..din obvious (like is it all plugged in). After 20 mins on the 0845 number was promised a call back which never came. Decided on my own initiative the router *might* be at fault (some of the parts were unsealed implying it had already been back to the shop once) and took it back for a refund.

Round the corner to Argos and buy BT's own 2110 ASDL/Router. However get home, set it up and same problem - the ASDL light on but no Internet light on. Further call to the sub-continent and about 50 mins talking to three different people. Increasingly frustrated particularly having paid out £70 for kit that can't work through no fault of mine or the shop. Eventually they did something at their end, couldn't really understand the heavy Indian accent sonething about a "condition" and all *appears* to be working okay.

My main complaint is that the Indian call centre staff just aren't geared up to dealing efficiently with other than scripted enquiries. Surely calls could be dealt with in a fraction of the time by a native English speaker with some real tech knowledge.

They get a 2 because when it works it does do what it says on the box. However when things go wrong dealing with an Indian call centre is frustrating and could, potentially, leave you with expensive equipment which you can't use because of a fault on their line/exchange/server.

Posted by Vern Moorhouse on the 9th June 2007

Have had BT Broadband Option 2 for three months. First Hub they posted was broken and had to be returned and then we had to wait for a replacement to be sent - but they had already begun charging for the service. Biggest grumble - signing in with password and being rejected constantly (today it has been 3 hours) stating password is Invalid (but was given by BT) There is no-one to talk to! NTL has poor reputation but how can they possibly be worse than BT?!

Posted by Dawn Bonham on the 7th June 2007

We are being passed from pillor to post, trying to get the number of the complaints department for BT. Does anyone have a number we could use?

Posted by Ann Barton on the 4th June 2007

I recently took out another 12 months contract so I could pay just £24.99 per month and also got a free hub phone.

For some reason the phone repeatedly turns itself off and on again. So it's more or less constantly flashing. We called the helpdesk and went thru the procedures we'd already tried ourselves. Finally the girl said it was a fault with the phone and they sent us another.

Has anyone else had this problem? I've seen at least 4 people on the hubbub forum with the same issue. Is the phone safe to use or is there a fault with the charging circuitry? It does seem to get very hot in the cradle. I agree the Indian call centre is infuriating.

Posted by C Rochester on the 1st June 2007

I have bt42 hub connection and phone, keep losing online connection have to reset power to hub to get back online.

Posted by Eamonn Murphy on the 28th May 2007

I have had BT Broadband Option 3 for about 5 years. I can say I'm very happy with it, and in these 5 years have only had 2 occasions where the connection has gone down - lasting max. 4 hours. The line is not great so there is little noise difference due to the high speed we are forcing down it. Recommended to anybody.

Posted by Edward Mccutcheon on the 28th May 2007

I have an old BT Voyager 2110 and a Home Hub
Plug in the voyager and I get a sync speed of 2Mb and throughput of about 1.5Mbs.

Connect the home hub and the sync speed drops, first to about 1.7Mbs then to about 0.9Mb and then sometimes as low as 0.3Mb. The throughput is lucky to hit 0.5mb. It also disconnects frequently.

So after 3 weeks of agony to their "help" Desk and line tests the engineer confirms it is the home hub. They send another home hub and it has exactly the same problem. they refuse to admit this is a design fault and have offered no further assistance regarding this. Other than to use my old router. They have sent me equipment not fit for purpose and I suggest anyone who bought the same package (Total BB Option 2) and has similar issues post here so we can all contact the regulator and prove these aren't isolated incidents.

I am very angry because now I have to choose between a slow connection speed and free evening calls with the hub, or no free calls and an acceptable internet speed.

I am also getting tired of BT employees posting on these boards that it is end users that are the cause. For a start I take issue with the person who suggested we follow the instructions that comes with the kit. In my opinion you are more likely to reduce the performance of your PC and increase security problems by following their advice. The only thing you need to do is turn your firewall and DHCP on and off you go. Why do we need a browser from BT? I've already got IE7 and Firefox and last I heard BT were a Telcoms company not a software development company?

That said I guess they must be pretty stupid, after all this is the company that tried to claim intellectual copyright for the hyper link.

Posted by Richard Fearnhead on the 25th May 2007

I had been thinking about changing to BT ADSL. The reports from existing customers are alarming to say the least. When I tried to order Option 1 online the system informed me that I already had a broadband connection (I have never had a broadband connection) and insisted that I enter a MAC code (whatever that is). I agree with the earlier comments regarding the folk in Bangalore: perfectly charming but no authority whatsoever to get anything done.
Two stars because I have found the top managers (once you get through to them via the special high level complaints line) to be very responsive.

Posted by John Jamieson on the 19th May 2007

Well what can i say about BT, I admire everything they have to offer in terms of there services like providing their customers with all the protection we need and providing us with cheaper phone calls via the home hub phone but the truth is, their network is absolute terrible. It seems like they have gone from bad to worse with there network reliability and average speeds that they are giving home users due to their network performance and contention ratio which is effectively the problem it seems. My connection is bad and good depending on the days, but I have had terrible download speeds some days where I have been getting something like 100k out of my 2Mb line which is around ISDN speeds yes. It seems like I will be switching to Be broadband this summer as they have great reviews and know what speed is! The thing is, my line may not support 24Mbps but at least I will be getting a more reliable connection that doesn't have any connection issues related to my providers network. I play alot of online games too as I forgot to mention and my latency or ping if you like is around 70ms on a UK server which shows that the route the data is flowing is fine when it goes to its destination but when it comes back through BT's core network, the ping is going right up causing lag in my games, which is effectively BT's network causing the latency issue. Anyways enough said, they are really getting on my nerves at the moment and i can honestly say I have been with them since there first introduction to broadband with there 512k service and since there introduction of ranged broadband speeds using the ADSL max service up to 8mbps the connection has been terrible, it may be due to there error correcting techniques on my line but i am not entirely sure. Another thing, they should employ people who know what they are talking about on the phones in my opinion, people who can speak clear English as well enough said!

Posted by Dan Brandon on the 16th May 2007

I have been with BT now for around 6-7 Years, I was still using the original Speed Touch USB Modem last week, with ADSL 2mb line my average download speed was 400-500Kbp/s which to be honest is an average speed for most Broadband user's. I was paying £26.99 which I thought was ok.

Now this is were the nightmare has started, My advice BT customers to read this as BT are really screwing you over regarding connection Speeds.

Last week I rang BT Sales to enquire about my Bill and my current Option, they told me I was using the "Old Option 3" and that they have upgraded there Option 3 to a new package option. they told me that I get a free BT Home Hub and free weekend calls etc, also Unlimited Downloads and upto 8Mb Connection and 50Gb Download limit for approx £40 a month. Sounds great doesn't it. NOT !

The last couple of days my connection was connecting at 765Kbp/s ! yes that's right not even a 1Mb, then it connected at 2.2Mb/s with all my downloads averaging around 50-60Kb's , yes that's right IDSN Line speeds, I was like WTF. I was straight on the phone to India, After waiting in a queue for 3 Hours a Indian Women answered by saying "Hello" in Irdu I though I had rang the wrong number, I could not understand one word she was saying. I eventually put the phone down on them, I spoke to them again the other night and they told me that my Speedtouch USB Modem which is PPPoE enabled was not the correct kit this is why im getting slow downloads, I was like I've been using it for 6 Years fine. Then they asked me to re-install my anti vrius I was so angry.

Anyways My BT Home Hub arrived today its really pretty, the Installation had installed Yahoo Instant Messenger, some stupid BT Browser and loads more Adware crap. I tested my connection and guess what 60Kb/s.

Im gonna ring Sales tommorow as its pointless speaking to India, Im going to give them till weekend to restore my Network speeds or Im gonna post this Hub back to them in a thouands pieces, also cut of my Direct Debit so they cant take another Penny.

What a Shame , another British Company Sold out !

Posted by Simon Rostron on the 15th May 2007

I agree with the post below. I followed the instructions explicitly and carefully. No matter that I know what I'm doing and used to have a webserver running behind a similar domestic router on a different connection (Blueyonder hooray! Ahem...). I get outgoing connections fine, but incoming connections to the server time out. It has to be a problem with the mysterious BT Home Hub router thing, because TCP/IP traffic to and from the server on the LAN is perfect. Calling up to explain all this to tech support ended up with my giving some poor tech support guy a free education on what a server is, and what it does. He didn't even sound that grateful, and I don't blame him - apparently the BT Home Hub support team aren't trained nor expecting to deal with "networking". Figures I suppose - call it a "Home Hub" instead of a "Wireless Router" and you can forget about what it actually does :D

Long story short - I'm on the verge of tears and there doesn't seem to be any way to get support out of BT if you're trying to do anything more than connect your playstation to the internet.

Stuff that is less important to me, but probably good to know - DNS lookups inexplicably fail from time to time and the speed is really poor.

Posted by Jason Musil on the 13th May 2007

"If a customer really follow few steps advised by the desk advisor, most of the problems can come to a definite solution but customers do not have patience to listen and to do the steps."

If that were true we wouldn't have so many people with issues. I'm a network manager and have worked in IT all my life.

I moved to BT Broadband when I moved house in August 06. From then until Feb 07 I had great connection speed and received a service where I could download at around 600kb/s. Unfortunately in Feb/March my connection started to drop out and my speeds would drop to under 100kb/s for downloads. I spent literally 5-10 hours on hold or talking to technical support agents in India who have no idea what they are talking about, one even told me that the speed of my download, as in the actual transfer speed, would depend on the size of the file I'm downloading, obviously getting himself mixed up with the time it would take to download...

Now and then I get my full connection speed / download speeds but most of the time it seems capped at 60kb/s.

I've tested my connection on multiple PC's so the issue IS NOT with my computer, yet the help desk ignore this and want to remote to my PC and do it for me.. Sorry but no one configures my computer but me.

I can't cancel my connection as I've been told the technical support team would have to flag my account as not receiving the service, otherwise I'll have to pay for the full term of the contract. So right now I can't leave, but really don't want to stay due to poor service and no help. The only time I've actually been transferred to a UK based tech team I was cut off before they even answered...

BT have seriously lost the plot...

Posted by A. Gill on the 4th May 2007

I would like to share more information on various rantings of BT customers. Before they complain about any desk in BT, it would be quite useful if they spend sometime on their user guide. Also if they know or could find out the perfect way of setting up a physical wiring settings. Apart from the line related issues, there are also things which matter with the speed, dropping in connection etc. If a customer really follow few steps advised by the desk advisor, most of the problems can come to a definite solution but customers do not have patience to listen and to do the steps. I would say that BT BB gives you a list of "what to do and what not to do" related to connectivity issues. If we truly follow it, most problems can be solved very quickly.

Posted by Shafir on the 29th April 2007

Just moved from BULLDOG

Been connected to BT for 1 day, i get download speed of 60kbs at most, at least with bully it was about 120kbs, i moved from bulldog because of their crap speeds and poor cs, i was kinda hoping BT where somewhat better...

Told to wait 15 days for speeds to settle, if not im off..

btw im on option 3 unlimited

Posted by Lee Jones on the 18th April 2007

Suffering upstream latency and/or speed issues. Technical support unable to support, and are not at all technical. Refuse to escalate the issue, and any complaint to BT goes straight back to that department. Technical support seem to be a law unto themselves. They even close support tickets when they are unresolved, because they cannot find the fault.

I've tried different computers, different routers, different microfilters, different servers in Telehouse for speed testing .. the problem is definitely somewhere between my house and my servers.

Now looking for another provider after using BT my entire life. Goodbye Bangladesh Telecom.

I now recommend people not to use BT, after having recommended them for so many years. Not even worth 1 star.

Posted by Anonymous Coward on the 18th April 2007

update on previous issues - finally spoke to someone in the complaints department and from then on, my problem was treated seriously...an engineer was sent out, this time arriving on the right day and at the promised time. He diagnosed a problem with the filter, but at the exchange and nothing to do with me. The line all works perfectly now, after 2 1/2 years of problems. I asked for compensation and BT agreed to refund the cost of my new modem, filters and the computer engineer that I had paid to look at my pc. BT had seemingly lost all trace of my having been one of their Broadband customers prior to changing onto Option 2 last month and thus had lost all trace of my ever having reported the faults, and they were initially unwilling to compensate me for the poor service I had had since day 1. I had to contact my bank to tell BT when the direct debit for their broadband service was set up, and then I was told that as I hadn't experienced a "total loss of service" that I wasn't eligible for compensation. I disagreed with this, as I had for 2 1/2 years never been able to use the phone and the broadband simultaneously and frequently could not connect to the internet.
After some discussion, a compromise was reached and I am now awaiting compensation to be credited to my BT account, which partially covers this aspect as well.

In summary, after hours of being on hold and being read to from a script by people who clearly don't know the first thing about broadband, I have finally received some proper customer service. Once at this level, everyone I spoke to was extremely helpful and did what they promised to do. If only it hadn't been so difficult to access this part of the service in the first place.

I would therefore rate the complaints customer service department very highly and say to anyone reading this - be persistent - it pays to complain!

Posted by Deborah Lakin on the 13th April 2007

In two weeks ive had two BT Hub boxes. Everytime the phone rings or is picked up the internet disconnects and its a 5 minute wait for a reconnection. After loads of calls and callbacks and emails every1 blames each other. Now been told I need 2 pay for an engineer to come out and check the internal wiring, even though I had AOL for 2 years and since switching to BT Broadband every problem has arised. BT are cool when they are taking payment but not when you need their assistance.

Posted by Steph on the 3rd April 2007

I agree with all the comments about how poor BT Broadband and BT's customer services are - I have had to ring countless times to complain about my broadband disconnecting, have spoken to dozens of different people, many of whom I could not understand, and have constantly been palmed off with different tactics to defer actually dealing with my problem (eg, being told to test my main socket for 24 hours, buy a new router etc). Then there is the blame game between BT and BT broadband, with each stating the other is responsible for the problem. But the most irritating of all is the "if it's not our fault, we'll have to charge you" threats that are constantly made whenever you try to get an engineer to come out. Having taken the risk and been promised a BT engineer would come out on Friday to check if the phone line was the cause, we waited all day to no avail. The next day, an engineer did ring, but told me he had only been given the job that morning. Phone line fine, problem still ongoing and at my wits' end as to how to resolve it......in the circumstances, I would not recommend BT or BT Broadband to anyone. If I could give them no stars, I would.

Posted by Deborah Lakin on the 26th March 2007

I thought you would like an update from my last message.

Tonight I called BT again. This time my call was only 1 hour and 15 mins and I spoke with only 5 people this time which is much better than the last two attempts.

The technical team pointed me in the direction of another upgrade I can download from their website and.... it did not work.

I finally managed to speak with someone in customer services to demand a refund/compensation for the problems I have been having with my services. ( I would add at this point that the technical people were all very sympathetic and agreed that compensation is thoroughly deserved because I was not getting the service I signed up for.)

The customer services woman said that she could not refund / compensate for anything as the talk element of the broadband was free. I explained that I would not have taken the broadband service without the talk element and I view it as part of the whole broadband service.

I also explained that I thought it was a bit rich for BT link them when advertising the service but when it comes to compensation they are happy to split them.

The customer services woman then said "well if you think you are paying too much then go down a level (I am on option 4) and also the Talk will now work as option 4 is obsolete". I asked her to explain why options 1 to 3 would work and option 4 wouldn't. After another couple of minutes on hold she agreed that I was correct and that it was the router that was the problem and that they had been aware of this problem for some time - so she was sending out a router free of charge. Argh... why did they not do this when I first called.

I thanked her and expressed that that would sort out things going forward. BUT what about the fact that I have not been receiving the full service I signed up for and that I have spent the best part of a full day, over the last three calls, on the phone to them (wasting my time) trying to get a solution to a problem that they were aware of? She said that that was all she could do and had already exceeded her authority by sending out a replacement router free of charge - I am surprised at that because as a minimum I think BT should replace the faulty hardware anyway.

Eventually she said that she would need to escalate this and someone will call back - I will keep you all posted.

Posted by John Mcauslin on the 16th March 2007

I had my home network routed through a voyager 100 modem for years and it went like a rocket, I upgrade to 8mb and was sent a 210 voyager and it never worked well so I decided to ask for a free Hub and I have had nothing but trouble, running "cmd" the ping says12ms on all the computers but explorer now works like its connected at 1mb, google searches are like I'm on dial-up at times. I've spent hours talking to India and it has to be said most of them have no idea what the problem is. I'm a very experience PC user and I think there is a conflict between internet browsers and the BT HUB. I'm going to cancel my subscription, give them their HUB and that so called digital phone back, digital my arse, my mate has one and when we talked I though he was in India.

BT Broadband HUB is indeed CRAP

Mark

Posted by Mark Thomson on the 16th March 2007

All interesting comments,I was going to call the Indian help line tonight over my drop in speeds slightly at night,but don't think I'll bother and just put it down to congestion which I suppose most have to put up with at peak times.

Does anyone know the dates that the help will be returning to the U.K.?

Posted by Ken on the 13th March 2007

I have had A very, very bad experience changing to BT Total Broadband. I signed originally with AOL on Friday 2nd March but cancelled my order with them less than 24 hours afterwards as I found out that they didn't support LINUX.
I was originally told by them that I would not need A new mac code as my code I gave them had not been registered, so on Saturday 3RD/2007 I decided to sign up With BT TOTAL BROADBAND, option 3using old mac from EZEEDSL .. I continued using my active connection with EZEEDSL the one that took over from E7Even when they went bust. Incidentally I AM using xp to set up BT Internet.
On Tuesday 06/03/07 by Internet went down, I phoned customer services at BT that assured me this was in preparation for my new BT service, (line speed testing etc) and that this procedure was totally normal A few days before migration. By the evening the light on my old router was back on adsl I tried to cone ct and as I couldn't get a connection I presumed it was Bt testing the line.I phoned back on Thursday just to check and was told every thing was going smoothly, and my connection would be up and running the next day. I waited in anticipation as my connection day for BT TOTAL drew near, and on Friday 9th the agreed day of activation my new BT hub arrived. Afternoon passed and I connected my router up but no messages came in email to inform me of activation, so by tea time I decided to go ahead and turn on. The lights flashed and stabilised with a flashing adsl light, so I phoned bt to find out when I could be expecting connection. I was told by A man in India on the technical services line there had been A problem, with my line and I needed to be detaged as I have an active connection . I was given the phone number of the detaging department, this I phoned and was told I had an active connection with AOL I was advised to get A new mac key from AOL before they can cone ct me. After tea I phoned them and was told to check my mail in 24 hours for new key details. Saturday 10th March (today) I received the mac code in my mailbox. with this I phoned BT customer services, the one in UK.A lady with Irish accent,t Denise I believe she said or similar name told me I didn't need the mac code as my line went live with BT yesterday. I tried to tell her what the detaging department had told me, but she insisted that every thing was fine and I should talk to engineer who she would conect me to. I held the line and eventually A man from INDIA came on ( I believe his name was Stuart or similar) . My Suffolk accent and his strong Indian one didn't aid communication too well, but we struggled to understand each other and he pointed out it was quite normal not to have service in first ten days as further tests would routinely be applied but he insisted that I go ahead and set up the computer with installation cd , which pretty well goes against the quick start guide given with the hub. It says DO NOT proceed with installation until you have A green dsl, and green Internet light. this I pointed out,t but he insisted all would be well if I just followed the simple steps lay ed out in the software wizard, but of course it was not. I tried rebooting router many times to see if I could get lights up to no avail. I then decided to ring detaging department once again just in case there had been A change but was told more abruptly this time that my adsl was connected to AOL circuit id cbuk25363169 and I should give my mac code to customer services not her.
I rang customer services straight away and after long wait I heard voice"Denice speaking how may I help" I opened my mouth to say "I have mac code" but she hung up straight away on hearing my voice, which is really recognisable.
I redial ed hoping not to get the same operator again, and to my relief A male voice answered after about 20 minutes. I started to explain, but he insisted my connection was active, I said YES BUT NOT WITH BT, with AOL. He told me to hold the line and he would get an engineer to speak to me, I held on.....on.....and on but nothing apart from that wretched tune. A man asked me if I would like to continue to hold, I said yes and waited further 10 minutes after which I just gave up.
SO I HAVE AN UNWANTED, UNUSABLE CONNECTION WITH AOL. I WANT BT TOTAL BROADBAND OPTION 3. I HAVE NO GREEN ADSL OR INTERNET LIGHT ON MY BT HUB(NOT FIXABLE BY CUSTOMER) IT SAYS SO IN THE BOOKLET.. On account of AOL using incompatible equipment, no lights is normal as AOL doesn't work with bt home hub modem/routers. I HAVE HAD NO INTERNET SINCE TUESDAY MORNING. I AM SERIOUSLY CONSIDERING CANCELLING, BUT ARE AFRAID WHAT MAY HAPPEN IF I DO AS I NOW HAVE LEARNT FROM MY EXPERIENCE WITH AOL. JUST THINK WHAT BT COULD DO!!!
IF ALL THIS CAN BE SORTED OUT, I HOPE TO PUT THIS VERY BAD EXPERIENCE BEHIND ME.
The technical staff that I spoke to have A very basic technical understanding, and try to fob you off with less information than is available in instruction book. It may help if they tried reading it!
I'm sure if every thing goes as planned and Internet connection was there it would be very easy. almost automatic setup.

Posted by John Morris on the 10th March 2007

My goodness I cannot express in words how bad the BT broadband service and help desk are.

I have been having problems with my broadband internet connection and in particular my broadband talk.

For a couple of months now my calls have been cutting off after 7 mins and 30/40 second - note fromwhat I can tell, this is only the calls I am entitled too free. The 0845 numbers funnily enough last longer.

Anyway the first time I called I was on the phone for 3 to 4 hours with no success.

I tried to call tonight and after 2 hours and 15 mins I am no further forward.

The Indian call centre is absolutely hopeless - they read from a card and are not interested in (or aware of) the problem. From my first call I was able to explain that this was a known problem within BT and I wanted an update - after 50 mins I finally spoke with someone who said that his was a known problem - I expressed that that was what I told them at the beginning of the call and what I wanted was an update.

I repeatedly asked to be transferred to someone in the UK - unlike other people on this site this did not happen until much later in the call.

I finally spoke with someone in the UK technical team - she was extremely helpful. She expressed that they believed they had a fix and that since they had been using it no customer had called back to say that it was not working. She asked, if it didn't work, if I could call her back. She said that the call centres would try not to put me through to them but she asked me to insist that I get put through to them. Needless to say the fix did not work and after a further 25 mins arguing with the call centres they said I could not get put through to them as they had left 11 mins earlier - if only they had done what I asked at the start of the call.

The thing is - the problem should not be happening. and when it does you should expect them to fix it and make sure that their call centres are aware of it.

One of the most infuriating things is that noone knows what they are doing and so they end up transferring you to someone else. I spoke with about a dozen people this evening and, with only one exception, I had to provide them with all my details again an re-explein the problem. And, as you can imagine, they all started with - "so, have you checked that the connections are correct?" Argh!!!

I will be changing and would not recommend anyone to use BT - ever.

Posted by John Mcauslin on the 8th March 2007

Well iv moved to sky all 3 package much cheaper and i get my sky tv...

Nothing wrong with bt apart from it dropping once a day or so...
But the indian tech help support....

I was on for 1 hour and half as couldnt get my email...

i said to him what if i restart my computer he said no it is probably something else.

He couldnt help he gave me microsofts number.

I shut my laptop down restarted it and voila hey ho hum....my outlook was working fine....

Just try and get away from bt heafty charges.....and virgins same...

Bt will try there best to keep u there any old excuse....lol
will tell u u cannot have the MAC code when u can!!

Posted by Jewels on the 8th March 2007

well ive had 6 mnths of a steady bband connection since my last post in here and now my bb has taken a nose dive yet again, and again its the same issues as before, losing connection and very slow speeds :(
i will be moving house in the next 2-3 months and have decided to go for on one of the sky all in 3 packages... surely it cant be any worse

Posted by Mark Woolsey on the 8th March 2007

Just signed up wishing I had'nt

They cat get me connected or maybe connected for at least 10 days

Gustapo like BT order Management team I just Know I am gonna get problems and I am not even connected yet!

It should be possible to get out of contract possible to the service is not fit for pupose.

Will require signed depositions.

Thanks.

Posted by Fraser Grannum on the 7th March 2007

Can't believe how rubbish The BT hub is!!! Connection drops at least once a day and I'm far too polite to say how I really feel about the so-called help line, although if you do forcefully insist in speaking to someone in Britain they will put you straight through. My only advice is DO NOT SIGN UP IN THE FIRST PLACE!!

Posted by I Fitzgerald on the 5th March 2007

I have suffered 18 months of intermittant service ranging from poor to awful but the Indian based Technical "Help" (are they serious) Desk are the last straw. In attempting to assist me (after a 3/4 hour wait) they completely screwed up my computer and I had to re configure it, re install the software and re-create the e mail accounts !
I have tried to complain and have even rung the chairmans office been on hold for over 30 minutes and then been cut off.
I have been passed from one department to another none of them are capable of registering a complaint and as such I doubt that anyone in BT actually knows how poor they are as no one is capable of recording a compalint at all never mind fixing the problem

DONT USE THEM

Rated 1 because there is no lower score
This lot do not deserve to be in business and I would strongly recommend anyone considering them goes somewhere else.

Posted by Simon Stringer on the 2nd March 2007

IF YOU ARE LOOKING FOR A BROADBAND PROVIDER THIS IS USELESS BT are quite frankley incompetent in the extreme. The so called technical helpdesk in India are competely useless, best described as muppets and the sevice is indescribably bad go to Zen

Posted by Simon Stringer on the 2nd March 2007

I had so much trouble with the call centre in New Delhi that I decided to write to BT Headquarters. Guess what? - They ignored me. So I contacted OFCOM - they do not take up individual cases. So I typed in a summary of the problems I had with BT hoping that eventually there will be enough complaints. BT know that the "competition" is even crappier so they don't try. I was eventually proved correct about the problem I had with the hub and I got a new one - If I hadn;t had a technical backgroud the problem would NEVER have been sorted out. I don't seem to be able to get a refund for the month it took to sort out the problem - when I didn't have full use of the "service". I was lucky as I had already got a spare router so I had some connction.

Yes BT is crap - the rest are worse!

Jim

Posted by Jim Arnold on the 23rd February 2007

Upgraded to BT Total Broadband option 3 from Dial up a couple of weeks ago. Is excellent, however my hub disconnects every so often, like once a day.
I ordered 8 meg but they told me I can get about a max of 6.5 and I've got as told, so for me the speed is great but considering I live about 300 meters away from my call exchance this is expected.
The bundled Norton software is awful, so I just went back to my free AVG which is far better. Norton slowed down my pc like anything!
I find the best thing after your line has been dropped, just unplug the hub at the power and just plug it back in again. It always works, and just try it!

Posted by Milo Blass on the 23rd February 2007

I have the same problem as Philip Davies's brother with BT Home Hub, which is that now im on BTHH, I can't get onto other wireless networks when i'm away, using companies' wireless networks, internet cafes etc. The BT software kicks in and won't let him get onto the network in question. Anyone else experienced that or know how to get round it?
I have spoken to Bt support i use that term very losely they are no help at all and tell me to take my laptop to a shop for it to be fixed even though the only thing that has changed it bthh is now managing my connections does anyone out there know how to resolve this issue as it is driving me mad! they are so unhelpful they even told me once to go home and try from there!

Posted by Andrea Ktorou on the 22nd February 2007

Connection ran faultlessly for over 12 months. Went on holiday and on return my connection was broken. 2 weeks later connection is back, but download speed is lower than upload speed!!!! Offshore support is the worst i've ever experienced!!! Complete disgrace.

+ All they know to ask - is what lights are on, on your router sir?
+ Closed my case without resolving it.
+ Promised call backs, never happen.
+ Can never find my details as say their system is running too slow.

I can live with my connection dropping ever now and then - but i cannot live with hopeless and frustrating support.

Have written a letter to complain. If not resolved soon, i will cancel my contract and move to Sky.

Posted by Dave Poole on the 18th February 2007

I haven't seen anyone posting the same problem my brother has with BT Home Hub, which is that now he's on BTHH, he can't get onto other wireless networks when he's not at home, using companies' wireless networks, internet cafes etc. The BT software kicks in and won't let him get onto the network in question. Anyone else experienced that or know how to get round it?

Posted by Philip Davies on the 15th February 2007

I recently moved house and decided it would be easier to be with BT as the line was already in (I previously was NTL).....I was wrong!!!!
Using the not so lovely bt hub and my newly bought dell laptop I thought I would have many a night wrapped in bed chatting away.....well maybe I could if my connection would last more than an hour!!!! on average my connection dies about 20times a day!!! Now picture the bt hub flying outta my 3rd floor window cause thats whats gonna happen soon!

Posted by Martin Strong on the 15th February 2007

Looks like I'm not alone, was happily downloading with fantastic speeds and then it suddenly dives like a lead balloon, now I'm lucky if i reach above 40kbps, I am too on option 3 with a supposedly 6mb connection and also have the nice wireless hub that will turn itself off whenever it feels like it. If they think I'm going to pay my bill thay can forget it, I'll use the shiny new line they put in to go with some other ISP

Posted by Sean Teagle on the 13th February 2007

BT wouldn't know the meaning of customer service - they have no clue at all. Examples? They insist that WEP is secure and is the industry standard. Hmmm. They tell me that WEP can't be cracked. Hmmmm. They tell me that my connection speed of 270 kbps is to be expected for the first 15 days I am activated. Hmmm. I point out that it's been 3 weeks already - their response is that it must be a fault with my equipment. Hmmm. I play their silly script-driven game and replace/test/verify/power cycle everything many many times. Then I am told I am too far from the Exchange - I look out of the window, down the street, at the Exchange. Hmmm. It was only after my 8th phone call to support and a repeated demand (several requests were simply ignored by their operatives) to speak to someone senior that I was informed that my connection was operating the the correct speed for my service package. I point out that I am on Option 3. Oh, they say... There must have been some kind of error. 4 hours later, I'm at 7.8mbps - I wasted hours on the phone and online to "technical" support staff who can't cope outside of a script and who refuse to believe that BT has done anything wrong. I used to be happy with my BT service, but their is now no way that I would recommend them to anyone.

Posted by Mark Faulkner on the 6th February 2007

to the bt employee, Leanne, who posted 04th January 2007...
BT employs over 2000 people through "outsourced call centres" in Noida and Bangalore, India. So although technically they do not work for bt,they still work for BT. The UK based technical support exists only because the Indian centre has been underperforming so badly, many customers were refusing outright to speak to anyone in India and demanding their broadband be cancelled. So dont think for a minute your job is safe.
However BT broadband does provide a far better cust service than many of the other ISP's out there.

Posted by Bobby Watson on the 4th February 2007

The BT customer Service I have experienced since installing my broadband 2 weeks ago is absolutely rubbish and I would not recomend it to anyone. The internet phone supplied with the hub by Bt will not work and Ihave been uable to send e-mails. After hours of conversations with people abroad who promise you the earth to sort your problems out they never contact you. It is an absolute disgrace.

Posted by Sarah Clay on the 1st February 2007

Had bt broadband for a while - it was fine. This new Home Hub connection very poor. On my second phone already after 2 months and the Hub now disconnects every time the phone rings. Don't mention the Indian call centre!!

Posted by Bob Dawson on the 30th January 2007

"Upgraded" to the 8 MB Option 3 after being informed that it is cheaper than my current contract.
New Home hub sent and got this up an running easily.
Then connection ( DSL connection ) keeps dropping. This is before I have had the line upgraded to ADSL2 as well - runing at 1 MB/s and disconnects.
Replace Home hub with old Netgear router and link stays up no problem.
After 3 calls persuade Indians that Home hub is at fault. New hub comes. Replace Netgear router and same problem.
Now sticking with my Netgear router ( which is ADSL2 compatible as well ) . Home Hub obviously has some problem.

Posted by Paul Dore on the 26th January 2007

I've been with BT for years and up until they introduced this contract system where you had either a 1 year or 18 months contract everything was fine. I paid top wack and had unlimited downloads. Then they introduced this so called unlimited download package where your capped at 40GB and then threaten to charge you £1 for every gig over your allowance. They inform me that I've gone over the limit so I ask if they have a program that I can monitor usage? No they say, we;ll monitor it for you :-) Yeah right and tell me after I've exceeded my limit and charge me, I don't think so. So i find a program and run it for several months only to be told I've still gone over my limit and being charger an extra £15. This I challange as my monitoring program doesnt show the same result as they have. Do they asnwer my emails, no. Do they talk to my wife like a piece of crap, yes. So now I'm not downloading anything and trying to reduce my contract but still I can't get hold of anyone and still no one replies to my emails. I have to stay with them until May 2007 at which time they can poke their broadband. The other thing is no matter what I do apparently my line will only give me 1MB connection speed but I have to pay top dollar for 40GB download allowances. It sucks. Roll on May. Be well all :-)

Posted by Colin Gwilliam on the 15th January 2007

Yet another dissatisfied customer, with the same issue.
Upgraded to BT option 3, and the downloads suddenly drop to around 150 kbps.
What a load of crap!

Posted by Tj A on the 13th January 2007

ZERO STAR RATING RUBBISH

Looks like Im going to say exactly the same as many above

I also up-downgraded to 8meg from my perfect 2meg connection.....the biggest mistake ive made for a long time

Im constantly told 15 day optimizing time (after being told 10 at the start)

constantly dropping connections and ive had enought and am going to cancel

1 STAR AS NO MINUS AVAILABLE

Posted by Trevor Robinson on the 6th January 2007

As per my previous post on the 30th Dec, my issue has now been resolved finally. It was arranged for them to call out on the tuesday, but have a guess what, they forgot!! i then asked them for another appointment which they then arranged for the thursday, today. So this morning at 8:00am an engineer turned up and spent two hours replacing the cable from the telephone pole to my house, only then to discover that it hadnt made the blindest bit of a difference. he then checked the home hub and said it was that causing a short circuit on my line, which had caused a device back at the exchange to cap my service at 0.5mb, i just laughed at this. anyway he gave me another hub and said to me that it could take upto 3 days for the exchange to reset itself in order for my speed to resume normality. I just think that bt equipment their engineers, well everything about BT is isdiscraceful, considering their supposed they are the people who lease out adsl lines to other companies. cant give a zero so will have to be a 1!!!

Posted by Neil Ellis on the 4th January 2007

I work for bt and this is just to let everyone all of bt's advisors are now in the uk, there is now a uk tech help and the rest of the tech help that is in india is coming back over to the uk!!

Posted by Leanne on the 4th January 2007

Having lost my BBV connection in December, I was told by an engineer (after passing through several levels of customer filtering) that the operating platform had been changed and that I needed an update disc. I was told the update would be done remotely. It wasn't. I was then told that the disc would be sent out. It was the wrong one. After complaining by email I was told that I would be called by en engineer to rectify the problem. I havn't been contacted twice. The surly response emails always ask the same pathetic questions and the telephone operatives really don't have a clue. I am still without my BBV service despite paying monthly, in advance. PATHETIC

Posted by Russell Long on the 3rd January 2007

My experience with BT Broadband could only be described as the worst nightmare I have ever had to experience, 6 months of extremely bad customer service being passed from pillar to post on numerous occasions in calls which often lasted for 5 hrs + and still they can't answer a simple question. NTL when their customer service was at their worst were 10 times better than BT are now. I understand that technical problems happen and we need to give them time to deal with them but BT need to sort out the way they deal with their customers. I wish I could rate them a MINUS 5 but hey ho. I have now cancelled their service and have gone to tiscali unfortunately I moved to a non NTL area

Posted by Andrew Crosby on the 3rd January 2007

I recently 'upgraded' from a BT Voyager 100 ADSL modem, which had worked perfectly for 2 years, to the new Home Hub router-based solution. As a result, my average connection speed has dropped by nearly 75% from 2.0Mbps average to 600kbps. The only good thing is that the Home Hub allows a wireless connecton from my laptop, as well as the standard desktop connection. Otherwise, I was far better off before. The Indian tech support centre is an utter waste of time and money. The people there are willing, but just follow a script, and have absolutely no insight or ability to analyse a problem. They might pick up a few really basic issues, but anything else is completely beyond them. So, I'll have to plug away myself or ditch BT - no doubt at great expense.
As with other contributors, I would give zero stars if I could, and would recommend that this option be added to the site to refelct truly dismal service.

Posted by Stuart Calder on the 3rd January 2007

I've had option 3 now for approx 2 months, i've had a few dropped connections since then, but most recently my connection speed has dropped from my normal 5.5mbs to 0.5mbs. i have rang there very unhelpful customer support to be told all the stuff i already now. i used to work for talktalk broadband tech supprot, so do now my stuff, i explained this to them but they would not listen, they kept telling me that it was to do with contention ratios, (network traffic), anyway after two weeks of complaing they finally said to me that they will get an engineer out to my house, there coming this tuesday, so fingers crossed he/she will be able to sort it. before this issue i would have rated them 55/5 but because of the hassle in just getting somebody to listed, i would only give them a two. very frustating after paying nearly £30pm.

Posted by Neil Ellis on the 30th December 2006

BT Broadband. Well! We had about about a year of great service, never reallly any connection problems. Until about 6 months ago. The connection was cut off from BT who would not admit they were at fault, engineer checked our lines and my father spent his afternoons shouting down the phone at them.

After a month the matter was resolved. However!! We were cut off a certain saturday morning a few weeks ago, and then reconnected on tuesday. Happy enough as we thought this one finally resolve. Exactly the same time next week we were disconnected and reconnected at these times. We have been cut off completely and will be going to NTL Broadband with our phone bill. BT customer service is AWFUL. They refused to admit that there was a fault in their line and told us that the internet problems were our fault. NO STARS IF I COULD GIVE THEM!

Posted by Emma Joanne Carr on the 17th December 2006

Ive been with bt since April. Their care of the customer stinks to high Heaven.

Over 25 calls were made on their 0845 number. Still I have gotten no where with this so called caring firm.

How can the firm deliver 8 meg speed on twenty year old copper telegraph wires.

Like Ntl did, BT NEED to invest in a new Network fit for the 22nd Century.

Posted by Ian Snowball on the 17th December 2006

I have had bt broadband for about 15 months now and every thing was fine until the last 6 weeks or so.I keep losing the connection now and the advise line is useless.They asked me to disconnect my router,connect it to my main socket which is in my hallway and sit there for 4 hours to see if i lose the signal.Great help i dont think so.BT you are useless.ONLY GAVE 1 STAR BECAUSE THE IS NO SMALLER.

Posted by Shaun O Malley on the 14th December 2006

usual story...2meg to 8 meg bt sucks,call after call to totally useless offshore support.told it was wireless,computer,cookies,distance from exchange,engineer booked and dont materialise bla bla bla.
Advice is to select sales and ask for manager and threaten to walk. only speak to managers.keep shouting it seems to be them that shout the loudest get it resolved.
ive recorded a few calls and they are not only hilarious,but beyond belief.

Posted by Shane on the 9th December 2006

Have had 4 years (Yes, that's 4 years) of intermittent, unreliable service, and countless hours of frustration dealing with offshore suppport teams. In the last 2 months, we finally have a service, and it is excellent - but the experience of identifying and sorting out the issues we had was exasperating.

Posted by Mike Lee on the 4th December 2006

BT customer service is appalling. I have had a fault for three months and it is still not rectified. The departments do not communicate and pass me back and forth. I would not advise anyone to use BT.

Posted by Joanne Swancott on the 28th November 2006

never had any problems with my original BTBroadband package, until i moved house Sept 2005 then i had 2 months of hell, trying to get broadband installed and working!, eventaually they replaced my LJU socket (the main phone socket to the house) and everything was resolved along with a refund of 1 months rental, all was well until i decided to switch to option3 (July 2006) mainly to get the 8meg... (you think i'd have learned by now) again i went through hell, the highest speed i have ever had was 2700k, this dropped to 800k , again it took them nearly 2 mths to resolve - this time with no refund! my connection speed now fluctuates between 1.3meg - 1.9meg .... despite BT assuring me that even though i could not get the full 8 meg my connection speed would be between 2.5 - 3meg...

They dont even deserve 1 star!

Posted by Mark Woolsey on the 23rd November 2006

After many happy hours surfing and using BT broadband working from home my connection finally gave up. Eventually got through to help desk (not really that expensive) and tried all of their fixes - there is not really a lot you can do over the phone. Had a new BT main socket installed by a very helpful engineer (now that is what I call expensive). Tried two different computers with Speedtouch modem directly into main socket - still "no dialling tone". Bought a new modem for £10 and everything was fine, I would not have expected the help desk to work this one out from their script.
Ordered a BT Total Broadband option 2, it arrived when they said it would and worked perfectly although slowly on my USB connection. Contacted helpline again to get my BT talk phone number and password, very helpful, put through to BT Talk help desk - UK based, again very helpful. Bought a Belkin Ethernet PCI card and reinstalled the software, very happy with the results.
The cost of Option 2 isn't so bad if you take into account the router and Norton software as well the reduction in cost of of my BT landline package.
PS You can't access the online protection untill your connection is activated, approx 1 week after delivery of router etc.

Posted by Roger Jones on the 22nd November 2006

bt b/band total..unable to load drivers/unable to load router after 4 attempts.not prepared to use expensive helpline to correct this problem..going to return all equipent and abort upgrade. am getting 5.5 anyway on my old voyager 5.5.
so stuff it bt

Posted by J. Fillingham on the 20th October 2006

BT are useless when it comes to reporting a fault. Broadband connection went down. Phoned everyday for 10 days to report the problem to ppl difficult to understand. Did everything they asked me to do - and some, even changed the PC, with no success! Slow in response to reported fault. Never returned calls to update me of problem. Almost 2 weeks without connection. As far as I'm concerned, they broke their contract with me in not providing a service I was subscribed to. Switched providers after some research, making sure that customer support and reliability were deciding factors. New provider kept me updated all the way. Migrated me ahead of schedule. Customer support is in the UK and they answer your calls. There are much better ISP`s out there than BT.

Posted by Tony Linx on the 13th October 2006

To all ppl who have contracts wif any provider. If u r not getting the product u ordered or service then break the contract. If u r not happy leave. They won’t chase it up because if they don’t provide the service, they have already broken the contract. U don’t have 2 stay! If it goes 2 courts they will lose. Don’t be bullied

Posted by Jim Jones on the 16th September 2006

Installed broadband option 2 1 week ago,have been unable to access the on line protection,many discussions with message help desk and calls to technical support have failed to resolve problem. Staff seem incapable of offering any advice that does not appear on their limited script. Try to complain? Who to? Does anyone care seems not ,not worth 1 rating simply awful.

Posted by Alan Davies on the 25th August 2006

The Indian tech advisors are useless - my broadband has dropped from 4mbps to less than 300kbps with connections dropping all the time. Tech desk advised me to empty cookies and temp interent files and for over a week they keep telling me that the engineers will be in touch in 48h - yet I hear nothing.

Posted by B Medany on the 15th August 2006

BT have provided a very good first experience of broadband for me. They are a bit arsey about holding you to a contract, as I've found to my cost in the past with an ISDN line. In 7 months they've only dropped my connection once that I've noticed.

Posted by Chad Longstaff on the 8th August 2006

Has anyboby contacted the Indian help line? the service is rubbish, caused me nothing but problems.Even something simple as a new CD to get re connected, its been a week and i'm still waiting the promise 2/3 days, what a joke!!!

Posted by Tim Newman on the 25th July 2006

I'm only rating BT as 1 star as There is no minus rating...
I signed up to bt's 8mb service 2 1/2 months ago. I have received speeds no greater than 2200kbps, which I was on before.
They are now holding me to a contract ,
even though they have not supplied anything like what they are advertising.
I've been fobbed off, so often now I've nearly given up.
(bear in mind I only live 200 meters from the exchange, with no problems since 1998 with bt)
They are now telling me to contact my computer supplier. How the hell will that help...
There customer service is appalling..

Posted by Rich Tame on the 16th July 2006

Signed up for BT Voice a month ago and after years of reliable broadband service from BT it has now all gone wrong. I dont mind problems - it's the incompetent way BT deal with them. If you want broadband voice dont get it from BT not only does it not work but it will take your broadband connection down with it.

Posted by Gary Ellisdon on the 9th July 2006

No problems with the broadband connection so far. Been dropped twice in the last 2 weeks but then for only 5 or so seconds. Compared to broadband in south africa, this is absolutely amazingly fantastic!!!!!

Posted by Carter Langley on the 29th May 2006