Aol
Average Customer Rating:
- Up to 8Mbps (160 times faster than a dial-up connection)
- 10GB download limit
- Free wireless router worth £50
- Free for one month then £4.99 a month for two months, £14.99 a month thereafter
- Call 0800 954 0306 for broadband enquiries
- As part of its service, AOL offers:
- Email accounts
- Anti-virus email scanning
- Spam filters
- Upgrade options available
- Pop-up blockers
- Parental control
- Free online support
AOL Broadband + Calls
- 8Mbps (160 times faster than a dial-up connection)
- 10GB download limit, no minimum term contract
- Free wireless router worth £50
- From £9.99 a month
- Call 0800 954 0306 for broadband enquiries
- As part of its service, AOL offers:
- Email accounts
- Anti-virus email scanning
- Spam filters
- Pop-up blockers
- Evening & Weekend calls to UK Landlines
- Free phone support
- Parental control
- Free online support
Provider Information
- AOL offers many services to the UK, including Internet dial-up, broadband and voice.
- AOL UK is part of AOL Europe, which is a business unit of America Online Inc. This is the world’s leading interactive services provider.
- 2.3 million members in UK.
- Over 1 million members use AOL broadband.
- The company is 10 years old.
For E Pole: AOL will eventually start to Bill you the higher amount for the “FREE” unrequested upgrade (the Gold package I think they’ve done you for) and they won’t let you go back down unless you end your contract and come back as a new user. Or, like me today, look for another provider.
The software that you HAVE to use and KEEP OPEN all the time you are on the internet is very annoying an can slow down your computer immensly. You have to dial the internet, just like on dialup, except it doesnt have the buzz and you are dialing broadband. It is also VERY expensive compared to other services, such as Tiscali. I would reccommend Tiscali over this any day, if you buy a router with your Tiscali connection. Though I give 2 stars as I hear it’s pretty reliable.
I have been with AOL for 8 years
I am now on the 8Mb package
and no you don’t dial up with broadband and no you don’t need to use the AOL browser unless you are on dial up
AOL software will only slow really old computers
You don’t have to be afraid to request MAC code as your broadband provider must supply you the MAC code within 5 days according to the UK law. Have your home phone number ready or your broadband customer reference as the customer service will want to confirm your identity. Requesting a MAC code does not mean that your contract will be terminated. In fact, you should terminate your contract after you have arranged a new contract with your new broadband provider. In this way you will not have any major downtime on your internet connection.
The majority of the UK broadband providers will send you the MAC code via the email in 24 hours. Once you have the code you can then switch to your new provider. I think the mac code is only valid for 30 days then it gets cancelled and you have to send for it again. I found this out on the net. I am with aol and have been for 4 years but there are that many packages out there now. I feel aol are losing the plot and I am looking elsewhere. Hope this helps some people.
Just tried to get my mac code from AOL I’ve been with then for years and have been getting 2mb at £9.99 per mth. I’ve been offered 8mb free with Toucan so decided to switch. They made me all sorts of offers but when I said no they said the system was down and to phone back. I’ve just phoned back and they tell me again the system is down and I can’t have my mac code unless I phone back tomorrow! I told them I would complain to ofcom and now they have promised to send the code within 5 working days! Result (I hope!)
I had been with AOL for 5 years and ever since it was taken over by carphone warehouse my experience has been a hell. I was only getting my full speed early in the morning and rest of the time it is dialup speed. I was told different story every time I rang them and to be truthful I should appreciate their creativity in telling stories and finding excuses for low speed. Avoid them like a plague. Do not get caught in their contract trap. I am now glad I bought myself out of their contract.
Do not take up Aol’s wireless flexi package. They state in the terms that there is a one off set up fee of £30 and from then on for the first three months the price is £4.99 a month rising to £9.99 per month thereafter. I noticed that my first bill was £50! even though I was under my download limit. I’ve heard from friends that their aol bills included the random added charge now and then for no reason. Don’t go with them, their stated prices per month in my view, is only a guideline charge and they won’t refund you.
I am having exactly the connection problems with secure sites as described by Nic6. Can he tell how to change the router code to 1400 please.
I had no trouble with aol for years until I accepted their broadband, line rental and calls! Since then nobody can contact me on my home phone line and finally had calls routed to my mobile. What that costs I don’t know. Calls to India are hopeless: each time you have to go through the whole thing again until you finally get to level 2 who say they know what the problem is – a cross wire-and will fix it in hours. Don’t believe them that was days ago!
I have also had to move the computer near to the main phone plug which is not at all convenient. NO stars
Been with AOL for 10 years but in the last year had nothing but problems, call centre is a joke after spending ages listening to poor music and robots you finally get someone who can’t help and blames your line provider and then says ‘is there anything else I can help you with’ when they haven’t helped at all. Take my advice and don’t bother with AOL. Soon to leave myself…