Aol
Average Customer Rating:
- Up to 8Mbps (160 times faster than a dial-up connection)
- 10GB download limit
- Free wireless router worth £50
- Free for one month then £4.99 a month for two months, £14.99 a month thereafter
- Call 0800 954 0306 for broadband enquiries
- As part of its service, AOL offers:
- Email accounts
- Anti-virus email scanning
- Spam filters
- Upgrade options available
- Pop-up blockers
- Parental control
- Free online support
AOL Broadband + Calls
- 8Mbps (160 times faster than a dial-up connection)
- 10GB download limit, no minimum term contract
- Free wireless router worth £50
- From £9.99 a month
- Call 0800 954 0306 for broadband enquiries
- As part of its service, AOL offers:
- Email accounts
- Anti-virus email scanning
- Spam filters
- Pop-up blockers
- Evening & Weekend calls to UK Landlines
- Free phone support
- Parental control
- Free online support
Provider Information
- AOL offers many services to the UK, including Internet dial-up, broadband and voice.
- AOL UK is part of AOL Europe, which is a business unit of America Online Inc. This is the world’s leading interactive services provider.
- 2.3 million members in UK.
- Over 1 million members use AOL broadband.
- The company is 10 years old.
AOL NIGHTMARE!!!
Rang AOL and was asked by their operative if I was interested in the Talk Talk unlimited calls package to which I replied NO.
Five days later I received notification that this package would go live on 29/10/10 !!
Trying to cancel by phone was a nightmare (4 DAYS at God knows what cost) To my horror I then discovered that they had cancelled my broadband package too !!
When I requested that they reconnect me they said 10-14 days.
Rang BT and what a difference, the call was answered immediately and the new deal was completed in 5 days,
AOL – never again !!!
Been with aol for 12 years and to be honest i never expected a great deal. the service i recieved at my last address was adequate, but since moving ive had nothing but problems. All of the blame is directed at BT for their ancient exchange. This maybe so but why was i still promised a good service when with the information that aol had access to it told them that good internet was impossible. As for the tech help line its a joke, but only if you can understand them.
Seems Aol are now good at restricting comments if they upset the clinical bull**** of their bad service…… Aol are now stopping comments on forums without telling the person that pays their wages and operating costs.
I changed to AOL at the end of January 2010 when I moved, what a pain they are. i either get limited access or disconnected altogether. They used to be good which is why I went back to them, little did I know that their service had deteriorated so much.
So i receive 10Gb download per month. AOL have no programmes that can tell me how much of my downloads i have currently used i have phoned countless “help” lines and nothing i submit that AOL needs to make it clearer on how to check my download limit status
I used to be with AOL, 12 years of hassle free broadband service without hitch.
One house move later and 5 telephone calls a week for one month, all of which were over an hour and a half in length has left my fragile mind in a fractured state.
Be warned, this company does not have the word cancel or stop available to any of its staff either on the telephone or by email/post.
I am still paying for a broadband and telephone call package service on a phone line that does not exist. I have sent all my information to the AOL complaints manager, the ombudsman and Trading Standards is now involved.
Only join this company if you never have any intention of leaving, moving home, dying or anything else which would require any form of back up or assistance from the Lie Centre they call ‘customer services’.
Possibly the worst company ever next to Datasharp Wales who even by AOL’s dismal standards fail on every level.