Ed Vaizey has been given the new post as broadband minister. He has been appointed as minister for culture, communications and creative industries, and he will work in the Department for Business, Innovation and Skills, with broadband being one of his biggest priorities. The post of broadband minister is now seen as a very important position. The need to provide the country with a fast...

Higher broadband speeds are something that no one would complain about. As broadband becomes an increasingly integral part of our lives, and online content demands ever faster speeds, super-fast broadband may soon become something that we come to depend on. But until that happens, would anyone be willing to pay more for the service now? According to ...

Bills are down by 4% and speeds are up by 33%, yet many of us are still not happy with our broadband provider. Are we just a nation of whingers or do we have real cause for complaint? It seems that when it comes to customer service, many of us are totally justified in our dissatisfaction. According to uSwitch’s recent report (The 2010 Broadband Customer Satisfaction Report) which sou...

The BBC recently launched its ‘Superpower’ season, which is dedicated to the power of the internet in our lives. As part of the season it carried out a huge global poll which discovered that of the 27,000 adults in 26 countries questioned, three-quarters believe that access to the internet is no...

To whom do you currently complain when you experience a problem with your broadband connection? Your internet service provider? BT? BT’s wholesale division? Many people experience a lot of problems when they want to make a complaint about their broadband because they simply don’t know where to go. And even when they do submit a complaint, there is often a tendency for the companies involve...