Government watchdog OfCom has devised a voluntary scheme for the benefit of Broadband consumers. The scheme, which over 30 companies have signed up for, will mean that providers have to be up front about Broadband speeds and allow their customers to drop down to lower speeds if they are not happy with the package they have signed up for.
The code has been devised following a rise in complaints over the last year concerning the speed of Broadband. Internet Service Providers (ISPs) who have signed up to the code will now have to provide customers with a maximum speed available, resolve technical issues to improve speed, and tell customers about their usage limits as well as letting them know when they have exceeded their download limits.
Although this is a voluntary scheme, 90% of ISPs have signed up for it and the watchdog has warned that if the code isn’t followed, it will consider introducing more formal regulations.
All in all this is good news for the Broadband consumer, especially following reports that the UK is lagging behind in the Broadband speed market, with some areas only able to reach a download speed of 2 or 3mbps- if any at all.
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