Mobile broadband has revolutionised the broadband market in a very short space of time. Now the internet is truly mobile, with laptops being able to access the internet through a dongle wherever there is a mobile signal, and with a slew of new smartphones that can do all the same things that a computer is capable of doing.
But now it’s been revealed that consumers are not particularly happy with the mobile broadband service that they are receiving.
The news comes following YouGov research on behalf of Acision, and shows that many mobile-broadband users are actually quite disappointed by the quality that they are receiving through their dongles.
The results of the research show that, of the total respondents:
The head of consumer, technology and telecoms consulting at YouGov, Marek Vaygelt, said that many users are “suffering regular and significant problems with their mobile broadband”.
The truth is that, even though it is ubiquitous, the technology is still in its infancy. Mobile broadband came practically out of nowhere and suddenly everyone is using it, which is sure to lead to some teething problems.
There are a lot of improvements that mobile broadband service providers can introduce in the near future to make surfing on the mobile web a lot more enjoyable and less frustrating than it currently is.
Results like those from this YouGov research will hopefully give mobile broadband providers the drive that they need to do something about their service and improve it soon.
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