" I have been charged £29.50 per month since the NTL service began 15 months ago for TV and Broadband. This month I was charged £48.20. Called the not-so-hot line and was made to wait an hour to speak to a clueless fella. He transferred me to a customer liaison to deal with the issue following his insufficient response, waited a further 30 minutes to be told tough, my discounts had run out (withou "'

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